Anyone ever get out of a contract?

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Ethan - 25 Dec 2003 06:45 GMT

Anyone ever get out of a contract with Alltel?

I signed up with Alltel after doing quite a bit of homework. I talked
to a salesdweeb for each of the local companies, and went with Alltel
over Suncom due to Alltel being CDMA. I decided to go with Alltel's
local freedom + text messaging, and bought a new Kyocera 6035
Palm/phone from Alltel. But since then I've pretty much hated Alltel.

- The roaming maps wern't programmed so when I travelled I had no idea
if I was getting billed out the a.s for calls. Of course I had to
spend 20 minutes on the phone with Alltel to get it straight.

- Took forever to find someone to tell me how to email the phone. I
think it took 5 calls.

- Billing errors have resulted in $220 bills that magically shrivel to
$45 when questioned (If I were a company with an accounts receivable
department that paid the bills, Alltel would have stolen near $200).

- The salesdweeb said the text messaging was unlimited. WRONG. $7 for
300 outgoing. The messages are very small in size and constitute very
little bandwidth on the network. Therefore, it isn't worth $7. So I
dropped it. And of course, I lost the ability to email the phone. I
f.cking hate you, Alltel. Suncom and SprintPCS both offer this feature
at no cost, and their reps actually know about it.

Basically, I just hate everything about the company. I'm forever
having to call them about stuff, mostly f.ck ups on their part. If it
wasn't them billing me for 3 DIFFERENT VOICE MAIL SERVICES it was me
getting only the benefits of the cheapest one they were billing me
for.

They are just horrible. There is no benefit to Alltel over any other
provider.
So I'd love to get out of the contract and move over to Suncom. Suncom
also has the hiptop, which is slick, SSH access to remote systems.

Alltel = turd.

Anyone manage to get out of a contract?

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Ernest Smith - 26 Dec 2003 02:10 GMT

Read your contract, their should be a buy out amount. Ususally this is from
$ 100.00 to 200.00

> Anyone ever get out of a contract with Alltel?
>
[quoted text clipped - 36 lines]
>
> Anyone manage to get out of a contract?

Reply to this Message

Ethan - 26 Dec 2003 21:43 GMT

> Read your contract, their should be a buy out amount. Ususally this is from
> $ 100.00 to 200.00

Yea, I'm not paying them a cent more.

Check this out, I found out today they went ahead and out of courtesy
have me in for a 2 year contract, even though I signed on a 1 year
contract.

Every month it is a new surprise. Billing me 3 times for the same
service, overbilling me by $200.

*I HATE ALLTEL*

I'm going to begin showing up at their locations telling customers not
to sign up.

Reply to this Message

Britt - 27 Dec 2003 20:10 GMT

If you don't like the service pay your way out of it and go with someone
else or continue to pay your monthly fees and shut the hell up. Personal we
have been with Alltel since 1994 and the few times that we have experienced
any trouble with them they fixed the problems for us.

If you did indeed sign a 1 year contract then take your contract that you
signed to your local agent and they should be able to correct it. They can't
automatically lock you in for a 2 year agreement with out you signing it.

> > Read your contract, their should be a buy out amount. Ususally this is from
> > $ 100.00 to 200.00
[quoted text clipped - 12 lines]
> I'm going to begin showing up at their locations telling customers not
> to sign up.

Reply to this Message

Ethan - 04 Jan 2004 06:50 GMT

> If you don't like the service pay your way out of it and go with someone
> else or continue to pay your monthly fees and shut the hell up. Personal we
[quoted text clipped - 4 lines]
> signed to your local agent and they should be able to correct it. They can't
> automatically lock you in for a 2 year agreement with out you signing it.

I had to order the phone via telephone because the local office didn't
have the particular PDA unit. I went there the other day and the
clerk at the Virginia Beach office pretty much said "It was a verbal
contract, so there is no written proof that you signed up for a 1 year
contract. <GRIN>"

I have a receipt though that shows that I paid the 1 year contract
price for the phone, not the 2 year contract price.

I'm taking it up with the regional manager, but not going to mention I
have the receipts.

They suuuuuck.

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