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Cellular Phone Forum / Providers / Alltel / November 2005

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Online "My Account" "My Bill" fails

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GeorgeB - 18 Nov 2005 12:55 GMT
Sometime between Nov 1 and Nov 8, the My Bill feature of the online My
Account quit working altogether.  I got polite responses via email
queries and one via telephone, but "we have no idea when the feature
will be restored".  While they never said it, I got the impression
that rather than "when", it may be an issue if "IF?".

The very polite lady on the phone said that it is a problem with only
some users; I'm in upstate SC (Greenville); has anyone else lost their
online billing?

TIA, George
Doug - 18 Nov 2005 16:04 GMT
Just used it to pay my bill this morning, however I am in Centeral North
Carolina.
Doug.

> Sometime between Nov 1 and Nov 8, the My Bill feature of the online My
> Account quit working altogether.  I got polite responses via email
[quoted text clipped - 7 lines]
>
> TIA, George
Snorkle - 21 Nov 2005 20:15 GMT
I am in Lyman, SC, and the whole online account thing is down for
me.Can't even log on at all.

>Just used it to pay my bill this morning, however I am in Centeral North
>Carolina.
[quoted text clipped - 11 lines]
>>
>> TIA, George
GeorgeB - 22 Nov 2005 13:11 GMT
>I am in Lyman, SC, and the whole online account thing is down for
>me.Can't even log on at all.

Just checked, 8AM, Nov 22; can log on, view My Minutes, My Service, My
Phone, and My Profile.  But My Bill just refreshes the screen ... what
a complex web they weave ... different strokes for different folks ...
weird.

The customer service folks are aware of the situation, and confirm
that when it is working as it should that 3 months of history will be
available.  Since I gave up paper bills over a year ago, and pay by
automatic draft, I _HOPE_ the Account Balance is at least correct ...

>>Just used it to pay my bill this morning, however I am in Centeral North
>>Carolina.
[quoted text clipped - 11 lines]
>>>
>>> TIA, George
Larry - 22 Nov 2005 17:39 GMT
> Since I gave up paper bills over a year ago, and pay by
> automatic draft

Whoa!  Wrong move!  Never let any corp have access to your MONEY!

(SHUDDER)

Signature

Larry

GeorgeB - 22 Nov 2005 19:40 GMT
>GeorgeB <nospam@att.net> wrote in

>> Since I gave up paper bills over a year ago, and pay by
>> automatic draft
>
>Whoa!  Wrong move!  Never let any corp have access to your MONEY!
>
>(SHUDDER)

Wrong move for YOU, perhaps; I've trusted reputable companies for over
30 years, and vastly prefer it.  Never had a problem.

That said, I will NOT have a debit card where I don't have to enter a
PIN ... that access is the greatest mistake I feel people can make.
Without possession, money from a checking account, not just charged to
my account where I can protest.  To me, the Visa/MasterCard/? folke
have succeeded in pulling the wool over lots of eyes.

George
Larry - 22 Nov 2005 21:06 GMT
> Wrong move for YOU, perhaps; I've trusted reputable companies for over
> 30 years, and vastly prefer it.  Never had a problem.

I read a story on CNN a while ago of an English gentleman who had his whole
life on autopay, including his retirement checks.

They found him sitting in his chair, four YEARS after he'd died watching TV
just before Christmas.  A virtual urban hermit with no friends, noone
noticed he'd died because his rent, lights, gas, TV cable, and all were
being paid on time.

What collapsed this was when the retirement system sent out a form
requiring everyone to fill out and sign to see who was really alive and who
was a fraud.  When he did not answer, over a year before he was discovered,
the retirement system cut off his autopayment to his checking account,
which, because he never wrote any checks had lots of money piled up in it.  
Eventually the account ran dry and noone got paid.  The gas company was the
first to respond by sending out a man to cut his gas off.

Unable to get anyone to answer the door, even though the gas man could hear
a TV running inside indicating someone was home, he contacted the building
manager.  The manager told the gas man of this character's hermit existance
but got curious as he'd not seen him in "a long time".  The rent was paid
and he didn't complain of problems in his flat, so leave him alone.  With
his passkey, they unlocked the door but couldn't open it because the mail
was piled up really high against it.  Once the mail was pushed out of the
way, the two of them discovered his skin-covered skeleton which had soaked
into the chair cushions.  His television guide book indicated December 4
years ago laid on the chair arm beside him to date his death.  His TV was
left on all that time, as was the Christmas Tree, completely devoid of
needles laying on the floor, of course.

Because the apartment had a central exhaust system that drew air from
everyone's bathroom in a central duct to outside, they figured the reason
noone smelled him was the airflow was from the hallway INTO his flat and
out the exhaust.  His flat was also on the end of the hallway so noone
passed by it.

A simply amazing story....I'll never forget reading it.

Signature

Larry

Snorkle - 22 Nov 2005 22:42 GMT
I just checked again and still can't log on with this computer, but
can with my other. It seems I have a problem with one computer, but
not with my other one. Will figure it out, suspect Norton Internet
security.

I remember a story also of a man dying and not being found for some
time. I believe this was in Canada, and he also had very similar
circumstances to the story from England. I don't remember the details,
but was reminded of the story by yours.

>> Wrong move for YOU, perhaps; I've trusted reputable companies for over
>> 30 years, and vastly prefer it.  Never had a problem.
[quoted text clipped - 35 lines]
>
>A simply amazing story....I'll never forget reading it.
royc - 23 Nov 2005 02:53 GMT
I can get to "My Bill" using Internet Explorer 5.0, but not from
Netscape 7.2.  I thinks it's a javascript snafu.

royc
GeorgeB - 23 Nov 2005 11:50 GMT
>I can get to "My Bill" using Internet Explorer 5.0, but not from
>Netscape 7.2.  I thinks it's a javascript snafu.

Thank you!  I tried it last week without success, but may have missed
the blocked popup note; this time I saw it and allowed them from them.
I was able to download the bill.

Have a great Thanksgiving!

George
GeorgeB - 23 Nov 2005 12:16 GMT
>I can get to "My Bill" using Internet Explorer 5.0, but not from
>Netscape 7.2.  I thinks it's a javascript snafu.

2nd thank you; Mozilla popup blocker was catching it there; whether
the whole problem, or just in the last few days, who knows; at any
rate, it works again.

George
royc - 24 Nov 2005 02:11 GMT
Thank you!  I had not thought about the pop-up blocker.  I added
alltel.com to my allowed list and now I can get to "My Bill" with
Netscape 7.2.

royc
 
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