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Cellular Phone Forum / Providers / Alltel / May 2006"T-Mobile's honesty earns satisfaction"
See: "http://seattlepi.nwsource.com/business/270325_consumersatisfaction16.html" A good article about how T-Mobile's honesty about coverage has improved their satisfaction ratings. > See: > "http://seattlepi.nwsource.com/business/270325_consumersatisfaction16.html" > > A good article about how T-Mobile's honesty about coverage has improved > their satisfaction ratings. Someone has finally figured out that it's better to be straight with the prospect and maybe lose a single sale, than to piss off the customer and lose that sale and perhaps a dozen others. Way to go, T-Mo.  SignatureSteve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows Apple Valley, California PGP:0xE3AE35ED It's all fun and games until someone starts a bonfire in the living room. >> See: >> "http://seattlepi.nwsource.com/business/270325_consumersatisfaction16.html" [quoted text clipped - 7 lines] > > Way to go, T-Mo. I know someone who actually encountered this situation from T-Mobile. They looked up his home address, it showed no coverage, and they advised him against signing up. In my own neighborhood, first Cingular had, and now T-Mobile has, marginal or no coverage (Cingular now has coverage on 800 Mhz). Cingular had no qualms about signing people up for service even though the phone wouldn't work at the subscriber's house. As long as I've lived in my current house, there has been an effort by the 1900 Mhz carriers to construct a tower that serves my neighborhood, but the neighbors have successfully fought it. At every planning commission meeting where the carriers show up, the neighbor's feign bewilderment as to why the carrier needs a tower, when other providers have adequate coverage without a tower in that specific location (most of the neighbors are engineers and understand full well the range difference of an 800 Mhz versus a 1900 Mhz cell). >>> See: >>> "http://seattlepi.nwsource.com/business/270325_consumersatisfaction16.html" [quoted text clipped - 23 lines] > location (most of the neighbors are engineers and understand full well the > range difference of an 800 Mhz versus a 1900 Mhz cell). What is really funny is that 99 percent of those opposing cell towers cannot even tell you what a cell tower looks like. If these folks think they are so bad, why can't they even tell you what one looks like? -Frank >What is really funny is that 99 percent of those opposing cell towers cannot >even tell you what a cell tower looks like. If these folks think they are so >bad, why can't they even tell you what one looks like? I can't tell you what a hemorrhoid looks like but I can tell you I wouldn't want a gigantic one in my back yard. >>What is really funny is that 99 percent of those opposing cell towers >>cannot [quoted text clipped - 4 lines] > I can't tell you what a hemorrhoid looks like but I can tell you I > wouldn't want a gigantic one in my back yard. Usually they occur in your other back parts, not your yard :) -Frank > What is really funny is that 99 percent of those opposing cell towers cannot > even tell you what a cell tower looks like. Maybe if you gave a cell tower a mirror it could extrapolate what other cell towers look like? At least the cell towers can talk to one another pretty well... > What is really funny is that 99 percent of those opposing cell towers cannot > even tell you what a cell tower looks like. If these folks think they are so > bad, why can't they even tell you what one looks like? Aesthetics is not the only reason that residents oppose them. >> What is really funny is that 99 percent of those opposing cell towers >> cannot even tell you what a cell tower looks like. If these folks think >> they are so bad, why can't they even tell you what one looks like? > > Aesthetics is not the only reason that residents oppose them. Oh yeah, that's right. Then there's the cancer concern. -Frank > I know someone who actually encountered this situation from T-Mobile. > They looked up his home address, it showed no coverage, and they advised [quoted text clipped - 12 lines] > engineers and understand full well the range difference of an 800 Mhz > versus a 1900 Mhz cell). All of the tmobile sites in my area are on buildings. Typically their sites are just a small cabinet without battery backup or generators and a couple small panels. The closest sites to me are on the roof of a quickie mart and a single floor office building. |
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