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Cellular Phone Forum / Providers / Alltel / November 2007Dropped Connections
I am getting dropped connections to the point that my service is unusable. And that is not an exaggeration. I finally called a service tech tonight and he monitored my connection and found that it was bouncing back and forth between the Alltel tower and the Sprint tower. He did not know why and gave me a contact farther up the ladder to talk to. I post this so that if anyone else is having a problem with dropped connections, you will have a clue as to where to start. The tech guy told me that this is a problem nationwide. CSSJR  SignatureIf we do not wish to lose our freedom, we must learn to tolerate our neighbor's right to freedom even though he might express that freedom in a manner we consider to be eccentric. > He did not know why I know why.....You're in a DEAD ZONE with allowable in-market roaming, Claude. Alltel needs a new cellsite. The only alternative, at the moment is to keep roaming or have no service....not much of a choice. You can boost this issue a lot by doing a little personal legwork trying to find out how big an area around Sutton Machine this phenomenon is occuring. If you show some interest like this, I've gotten calls from Alltel's network people asking me how big I find the problem was. This little partnership in a friendly, non-hostile atmosphere, got me a new cell on a shared tower to fill in the hole. Problem solved! Works great now. I went from 2 bars to 4 bars. They can also move the antennas to radiate more power into the dead area, at almost no cost as they are already paying the technicians that do it in some places. It doesn't look for Sprint until it's completely lost Alltel's signal. Must be pretty bad..... Larry SignatureXterm IS the ultimate video game...(c; >> He did not know why > [quoted text clipped - 4 lines] > You can boost this issue a lot by doing a little personal legwork trying to > find out how big an area around Sutton Machine this phenomenon is occuring. > Larry That is good information and I appreciate it. I already know the hole includes both my office and my home, which are about 8 miles apart. I was told to contact their Advanced Tech. Support people, which I am to do tomorrow, so your information is timely, to say the least. This information gives me a much better chance to get a fix. CSSJR SignatureIf we do not wish to lose our freedom, we must learn to tolerate our neighbor's right to freedom even though he might express that freedom in a manner we consider to be eccentric. > This information gives me a much better chance to get a fix. Excellent. It also wouldn't hurt to mention your position at Sutton Machine, an important member of the business community, when talking to the techies who won't know who you are. They don't have to know you only have one or two phones on Alltel...(c; Just casually mention who you are and what you do, in passing, and let their imaginations think "IBM ACCOUNT" which makes them more interested in finding a solution for someone important...(c; Larry SignatureXterm IS the ultimate video game...(c; in passing, and let their imaginations think "IBM ACCOUNT" > which makes them more interested in finding a solution for someone > important...(c; > > Larry Larry: To bring you up to date, I just talked to the guy in the Advanced Tech department and he is sufficiently concerned that he is having their test truck drive out to both my office and my home and run reception checks, etc, to see what it will take to fix it. The put it on urgent status. That is all I can ask for. They certainly have shown the right attitude. I will post the outcome, when I know what that is. CSSJR SignatureIf we do not wish to lose our freedom, we must learn to tolerate our neighbor's right to freedom even though he might express that freedom in a manner we consider to be eccentric. > Larry: > [quoted text clipped - 12 lines] > > CSSJR Wow...being a big CEO of a major company is very powerful!...(c; Even IBM can't get that out of Verizon!....hee hee. Alltel always tries to do what's right....even if their incompetence sometimes limits their response. Larry SignatureIsn't it ironic that the same ISPs that are telling you you're downloads threaten their networks...... ....are testing 100Gbps TV to sell on the SAME systems? http://tinyurl.com/27qx3v Larry: Too early to tell if it is fixed, but last night from 6:00PM until 11:00, my Alltel connection was unusable. And I mean that. One minute or less connected, forever to reconnect and then a disconnect within seconds. This went on for 5 hours. Tonight it has worked like a sales brochure. Gangbusters. We will see. CSSJR SignatureIf we do not wish to lose our freedom, we must learn to tolerate our neighbor's right to freedom even though he might express that freedom in a manner we consider to be eccentric. > Too early to tell if it is fixed, but last night from 6:00PM until > 11:00, my Alltel connection was unusable. And I mean that. One minute [quoted text clipped - 10 lines] > > CSSJR Hmm...something changed. I was on Kiawah Island fixing an electronically operated grand piano in a mansion on the beach, a really beautiful place. I needed to make a call and got no signal. I knew there was a cell nearby so called TS on 1800alltel1 to report the outage. Within an hour, my cellphone rang out on the island. It was a network guy asking me if I had a better signal....now that he had replaced a bad circuit breaker in the MAIN POWER PANEL of the cell so the poor equipment with dead batteries had AC power, again. I had full bars...worked great. Everytime Alltel calls me back, I'm simply astonished. They must be big enough to do it right...but small enough to call that single customer back. I thanked him for calling me, then called Alltel1 back to express my appreciation, including his employee ID number to make sure the kudos went to the right employee file. COMCRAP AND VERIZON! ARE YOU LISTENING TO THIS? "CAN YOU HEAR ME NOW?!!" Larry SignatureIsn't it ironic that the same ISPs that are telling you you're downloads threaten their networks...... ....are testing 100Gbps TV to sell on the SAME systems? http://tinyurl.com/27qx3v |
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