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Cellular Phone Forum / Providers / Alltel / December 2007CR Survey of 48,000 cellular users
-Verizon was #1 in 17 out of 20 markets surveyed (in 2 of those 17 they were tied with T-Mobile) -Alltel was #1 in 3 markets (Tampa, Cleveland, and Seattle) -Sprint was last in 19 out of 20 markets (AT&T was last in Minneapolis-Saint Paul, and Sprint was 2nd to last). I really thought that the declining number of AMPS handsets would hurt Verizon's ratings, but apparently that was not the case. Even with most users having digital-only phones, Verizon is still far better than AT&T, Sprint, or T-Mobile. I wonder how long Sprint can continue in business as an independent company. They have the worst coverage, a poor selection of handsets, and their Wi-Max plan has gone nowhere. Some say Verizon should acquire them, but I don't think that Verizon wants or needs them. > -Verizon was #1 in 17 out of 20 markets surveyed (in 2 of those 17 they > were tied with T-Mobile) [quoted text clipped - 13 lines] > their Wi-Max plan has gone nowhere. Some say Verizon should acquire them, > but I don't think that Verizon wants or needs them. About 5 years ago a friend got Sprint service and complained that everything was distorted. He changed company's. > > -Verizon was #1 in 17 out of 20 markets surveyed (in 2 of those 17 they > > were tied with T-Mobile) [quoted text clipped - 16 lines] > About 5 years ago a friend got Sprint service and complained that everything > was distorted. He changed company's. The company's what?  SignatureTo reply by email, remove the word "space" >> About 5 years ago a friend got Sprint service and complained that everything >> was distorted. He changed company's. > > The company's what? Li'st of cu'stomer's, 'silly. SignatureA staffer for Democrat Senator Maria Cantwell of Washington has been arrested for trying to arrange a sexual tryst with a 13-year old boy. http://www.thesmokinggun.com/archive/years/2007/1203072senate1.html LOL What a bizarre ttyyyppoo. >>> About 5 years ago a friend got Sprint service and complained that >>> everything [quoted text clipped - 3 lines] > > Li'st of cu'stomer's, 'silly. > About 5 years ago a friend got Sprint service and complained that > everything was distorted. He changed company's. It's "companies." Moron. I knew that. I need to re-read my posts before sending, I guess. >> About 5 years ago a friend got Sprint service and complained that >> everything was distorted. He changed company's. > > It's "companies." Moron. >> About 5 years ago a friend got Sprint service and complained that >> everything was distorted. He changed company's. > > It's "companies." Moron. Just because he don't speak no good english is no reason to call him a maroon. > I wonder how long Sprint can continue in business as an independent company. > They have the worst coverage, a poor selection of handsets, and their Wi-Max > plan has gone nowhere. To most consumers, none of these matter that much: -- If Sprint has coverage where you work and play (and this is still >90% of the population), you're happy. -- The phone selection is broad enough very few people won't find a phone they like (it's only the <<1% of Sprint customers in places like this newsgroups who tend to be super-picky about which very particular model they want... someone like my mother would tend to pick, e.g., the best-looking phone that just has regular voice services!) -- The average customer doesn't know a thing about WiMax yet So you see, while Sprint may or may not be that great of a business, the reasons it is or isn't don't have a lot to do with the reasons you listed, IMO. Keep in mind that someone posting to this newsgroup -- such as yourself -- is usually *quite* far from the "average" Sprint customer, being *much* more knowledgable about Sprint's offerings and business. ---Joel >> I wonder how long Sprint can continue in business as an independent company. >> They have the worst coverage, a poor selection of handsets, and their Wi-Max [quoted text clipped - 4 lines] >-- If Sprint has coverage where you work and play (and this is still >90% of >the population), you're happy. But if they have excessive amounts of dropped calls? If they screw up your billing, and make it hard to get it fixed? If they screw up your account when you move? If they refuse to repair a problematic phone telling you its just a PRL issue? If CSRs lie to you due their handle time limits and need to get you off the line? If the phones die at 13 months age? If the coverage changes so calls won't go through? DON'T YOU READ THE POSTS here from the folks that give up on Sprint, and help give it the highest Churn rate, and lowest ratings for customer service? >-- The phone selection is broad enough very few people won't find a phone they >like (it's only the <<1% of Sprint customers in places like this newsgroups [quoted text clipped - 10 lines] > >---Joel > But if they have excessive amounts of dropped calls? > If they screw up your billing, and make it hard to get it fixed? [quoted text clipped - 5 lines] > If the phones die at 13 months age? > If the coverage changes so calls won't go through? These are all decent reasons that many customers would leave Sprint for, certainly. (Although the very first, "excessive amount of dropped calls" is probably likely to be no better with any other carrier.) > DON'T YOU READ THE POSTS here from the folks that give up on Sprint, > and help give it > the highest Churn rate, and lowest ratings for customer service? Sure, I was just pointing that the somewhat smaller total coverage area/phone selection/WiMax were *not* reasons most people would or wouldn't choose Sprint. I do accept that Sprint's "customer service" is about the worst in the industry. :-) ---Joel > Sure, I was just pointing that the somewhat smaller total coverage area/phone > selection/WiMax were *not* reasons most people would or wouldn't choose > Sprint. It's not just the total coverage area, it's that even within major metro areas Sprint is so bad, as the CR (and other surveys) have concluded. BTW, the margin of error on the CR survey, assuming 250 million subscribers, and 48,000 responses to the survey is well under 1% (with a 99% confidence level). Break it down by region and by carrier, and there is still an extremely low margin of error. > These are all decent reasons that many customers would leave Sprint for, > certainly. (Although the very first, "excessive amount of dropped calls" is > probably likely to be no better with any other carrier.) Perhaps I've been blessed with my coice of T-Mobile, but I can probably count the number of dropped calls I've had in the past couple of years on the fingers of one hand. > Sure, I was just pointing that the somewhat smaller total coverage > area/phone selection/WiMax were *not* reasons most people would or > wouldn't choose Sprint. Agreed. My friends and colleagues who use Sprint seem happy enough. That goes double for those on SERO plans. >> These are all decent reasons that many customers would leave Sprint for, >> certainly. (Although the very first, "excessive amount of dropped calls" [quoted text clipped - 10 lines] > Agreed. My friends and colleagues who use Sprint seem happy enough. That > goes double for those on SERO plans. I think most experienced cell users (more than one provider, over many years) would confirm that experience with coverage depends more on the individual handset than the provider. For instance, here in rural MO, on Sprint, wifey's Sanyo SCP-3100 is essentially useless until she hits a major highway. My older Sanyo RL-4920 is usually at home, as well as on the highway. The only other MAJOR provider that has service (albeit flaky) in this area is US Cellular. And, their coverage plans suck. I want service I can use almost anywhere I travel in the US. SignatureThieves get rich and saints get shot, and God don't answer prayers a lot. > I think most experienced cell users (more than one provider, over > many years) would confirm that experience with coverage depends more > on the individual handset than the provider. Actually I find it's the opposite. While a crappy handset will give you more problems, in my experience an excellent performing handset can't save bad coverage. >> I think most experienced cell users (more than one provider, over >> many years) would confirm that experience with coverage depends more [quoted text clipped - 3 lines] > more problems, in my experience an excellent performing handset can't save > bad coverage. This is true. No matter how good the handset, if there isn't ubiquitous coverage you won't be able to connect. In my area, Sprint and T-Mobile have far less coverage for two reasons: 1) they were latecomers and ended up with the undesirable 1900 MHz spectrum which requires many more towers for equivalent coverage than 800 MHz, and 2) they are running into more organized opposition to putting up more towers (which didn't exist in the early days when the companies that morphed into Verizon and AT&T began putting up towers) . >> I wonder how long Sprint can continue in business as an independent company. >> They have the worst coverage, a poor selection of handsets, and their Wi-Max >> plan has gone nowhere. > > To most consumers, none of these matter that much: Apparently it matters a lot, as Sprint continues to hemorrhage customers despite having some good deals on calling plans. It used to be unheard of for any carrier to have an actual decline in the number of subscribers, but Sprint has managed to do this in the most recent quarter. Verizon and AT&T continue to add market share, though AT&T was losing market share until the iPhone launch. > So you see, while Sprint may or may not be that great of a business, the > reasons it is or isn't don't have a lot to do with the reasons you listed, > IMO. Keep in mind that someone posting to this newsgroup -- such as > yourself -- is usually *quite* far from the "average" Sprint customer, being > *much* more knowledgable about Sprint's offerings and business. Clearly Sprint's loss of subscribers is not due to people reading Usenet, it's for other reasons. When you rank last in 19 out of 20 markets in an influential publication like Consumer Reports, it has an influence on the general population of subscribers. I do have an issue with CR's rankings, in that often the second place finisher is _not_ the carrier with the second best coverage. In my area, T-Mobile has the worst coverage, but was ranked second because of other factors taken into consideration in the ratings. In reality, AT&T has the second-best coverage in my area, followed by Sprint in third, and T-Mobile is last. I think this is the case in many cities, where AT&T is usually second to Verizon in terms of quality of coverage. personally, dropped verizon at their encouragement the first day numbers became portable in my area. poor service, no service, dropped calls. lived in line of sight of 2 verizon towers. could go out into the yard and SEE them. sore recommedned buying an external antenna from a mall kiosak. brought it back to the store to make sure it was the one they recommended and was told then if I pluged it in woujld violate my warrenty. what a bunch of bull, since they recommended it to start with. switched to SPRINT and never looked back. occasionally have small problems with bilings but they get worked out, lots easier than they dia with verizon or at&t. mikeyhsd@sprintpcs.com -Verizon was #1 in 17 out of 20 markets surveyed (in 2 of those 17 they were tied with T-Mobile) -Alltel was #1 in 3 markets (Tampa, Cleveland, and Seattle) -Sprint was last in 19 out of 20 markets (AT&T was last in Minneapolis-Saint Paul, and Sprint was 2nd to last). I really thought that the declining number of AMPS handsets would hurt Verizon's ratings, but apparently that was not the case. Even with most users having digital-only phones, Verizon is still far better than AT&T, Sprint, or T-Mobile. I wonder how long Sprint can continue in business as an independent company. They have the worst coverage, a poor selection of handsets, and their Wi-Max plan has gone nowhere. Some say Verizon should acquire them, but I don't think that Verizon wants or needs them. "mikeyhsd" <mikeyhsd@sprintpcs.com> wrote in news:- 9ednVIyBauRK8vanZ2dnUVZ_s6mnZ2d@giganews.com: > was told then if I pluged it in woujld violate my warrenty. Damn! That would be fun to test in small claims court in front of a sympathetic judge. This is precisely why you should always carry a friend to the store with you so they can hang themselves in front of a credible witness who can testify.....or carry your MP3 recorder in your pocket like I do. "We never said that."......"Yes, you did. Here, listen to it!".... Priceless.........................(c; Larry Signature"Yes, your honor, here's a recording of exactly what he threatened me with." Did you guys know Skype records to your hard drive?....(c; > "mikeyhsd" <mikeyhsd@sprintpcs.com> wrote in news:- > 9ednVIyBauRK8vanZ2dnUVZ_s6mnZ2d@giganews.com: [quoted text clipped - 9 lines] > "We never said that."......"Yes, you did. Here, listen to > it!".... Be careful that this doesn't violate the wiretap laws in your state. That's why police cruisers with dashboard video cameras don't record the sound, just the picture. > Be careful that this doesn't violate the wiretap laws in your state. > That's why police cruisers with dashboard video cameras don't record the > sound, just the picture. > Nope. Not in South Carolina.....(c; Make my day.....hee hee. I'm doing the initial paperwork at the Socialist Security office to get some of my long string of taxes back, tomorrow. I've cleaned off the 2GB microSD in the Sellphone so it won't run out of recording space....every word. That's why they have a big sign on the wall telling you all SELLphones must be turned OFF in the building. OK, no problem. I'll record it on my 120GB MP3 player's hard drive. No problem at all. Larry SignatureIsn't it ironic that the same ISPs that are telling you you're downloads threaten their networks...... ....are testing 100Gbps TV to sell on the SAME systems? http://tinyurl.com/27qx3v > Be careful that this doesn't violate the wiretap laws in your state. > That's why police cruisers with dashboard video cameras don't record the > sound, just the picture. In your state. Television is full of police dashboard video tapes complete with sound from wireless remote microphones. SignatureA staffer for Democrat Senator Maria Cantwell of Washington has been arrested for trying to arrange a sexual tryst with a 13-year old boy. http://www.thesmokinggun.com/archive/years/2007/1203072senate1.html clifto <clifto@gmail.com> wrote in news:u93m25-3pt.ln1 @remote.clifto.com: > A staffer for Democrat Senator Maria Cantwell of Washington has been > arrested for trying to arrange a sexual tryst with a 13-year old boy. > http://www.thesmokinggun.com/archive/years/2007/1203072senate1.html Do we detect a touch of jealousy?.....(c; Larry SignatureIsn't it ironic that the same ISPs that are telling you you're downloads threaten their networks...... ....are testing 100Gbps TV to sell on the SAME systems? http://tinyurl.com/27qx3v > Be careful that this doesn't violate the wiretap laws in your state. > That's why police cruisers with dashboard video cameras don't record the > sound, just the picture. I'm sure that law enforcement agencies are exempt those laws. >> Be careful that this doesn't violate the wiretap laws in your state. >> That's why police cruisers with dashboard video cameras don't record the >> sound, just the picture. > >I'm sure that law enforcement agencies are exempt those laws. I doubt very many such laws (if any) really exist. I used to have a dash camera (w/ outside sounds recorded via an external weatherproof mic) in my car, at the suggestion of a couple of police officers. As long as you aren't following someone as to constitute stalking, you are entitled to record anything that is plainly obvious on public roadways. There is no expectation of privacy on public roads except under limited circumstances within your own car. Sounds like you had a defective phone. If you could see the towers, an external antenna doesn't seem logical. personally, dropped verizon at their encouragement the first day numbers became portable in my area. poor service, no service, dropped calls. lived in line of sight of 2 verizon towers. could go out into the yard and SEE them. sore recommedned buying an external antenna from a mall kiosak. brought it back to the store to make sure it was the one they recommended and was told then if I pluged it in woujld violate my warrenty. what a bunch of bull, since they recommended it to start with. switched to SPRINT and never looked back. occasionally have small problems with bilings but they get worked out, lots easier than they dia with verizon or at&t. mikeyhsd@sprintpcs.com "SMS ???. ?" <scharf.steven@geemail.com> wrote in message news:4755f2af$0$84232$742ec2ed@news.sonic.net... -Verizon was #1 in 17 out of 20 markets surveyed (in 2 of those 17 they were tied with T-Mobile) -Alltel was #1 in 3 markets (Tampa, Cleveland, and Seattle) -Sprint was last in 19 out of 20 markets (AT&T was last in Minneapolis-Saint Paul, and Sprint was 2nd to last). I really thought that the declining number of AMPS handsets would hurt Verizon's ratings, but apparently that was not the case. Even with most users having digital-only phones, Verizon is still far better than AT&T, Sprint, or T-Mobile. I wonder how long Sprint can continue in business as an independent company. They have the worst coverage, a poor selection of handsets, and their Wi-Max plan has gone nowhere. Some say Verizon should acquire them, but I don't think that Verizon wants or needs them. 3 different phones in 4 months, same situation. store manager lived in near by area and had same problems. they kept promising to fix it by installing more towers, for 0ver 1 year. am happy with sprint. even with the occasional burp. mikeyhsd@sprintpcs.com Sounds like you had a defective phone. If you could see the towers, an external antenna doesn't seem logical. "mikeyhsd" <mikeyhsd@sprintpcs.com> wrote in message news:-9ednVIyBauRK8vanZ2dnUVZ_s6mnZ2d@giganews.com... personally, dropped verizon at their encouragement the first day numbers became portable in my area. poor service, no service, dropped calls. lived in line of sight of 2 verizon towers. could go out into the yard and SEE them. sore recommedned buying an external antenna from a mall kiosak. brought it back to the store to make sure it was the one they recommended and was told then if I pluged it in woujld violate my warrenty. what a bunch of bull, since they recommended it to start with. switched to SPRINT and never looked back. occasionally have small problems with bilings but they get worked out, lots easier than they dia with verizon or at&t. mikeyhsd@sprintpcs.com "SMS ???. ?" <scharf.steven@geemail.com> wrote in message news:4755f2af$0$84232$742ec2ed@news.sonic.net... -Verizon was #1 in 17 out of 20 markets surveyed (in 2 of those 17 they were tied with T-Mobile) -Alltel was #1 in 3 markets (Tampa, Cleveland, and Seattle) -Sprint was last in 19 out of 20 markets (AT&T was last in Minneapolis-Saint Paul, and Sprint was 2nd to last). I really thought that the declining number of AMPS handsets would hurt Verizon's ratings, but apparently that was not the case. Even with most users having digital-only phones, Verizon is still far better than AT&T, Sprint, or T-Mobile. I wonder how long Sprint can continue in business as an independent company. They have the worst coverage, a poor selection of handsets, and their Wi-Max plan has gone nowhere. Some say Verizon should acquire them, but I don't think that Verizon wants or needs them. Please check this.... Either they are wrong - or you mis-read. Alltel isn't even in the Seattle market. > -Alltel was #1 in 3 markets (Tampa, Cleveland, and Seattle) > Please check this.... > Either they are wrong - or you mis-read. > > Alltel isn't even in the Seattle market. > >> -Alltel was #1 in 3 markets (Tampa, Cleveland, and Seattle) Yes, my mistake. The third market where Alltel was #1 is Phoenix, not Seattle. Is John Navas on vacation, or is there a problem with my usenet news feed? SignatureDavid Arnstein (00) arnstein+usenet@pobox.com {{ }} ^^ > Is John Navas on vacation, or is there a problem with my usenet news > feed? He's busy up over on the rec.photo.digital NG prolly. |
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