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Cellular Phone Forum / Providers / Alltel / June 2009Data calls dropping? Solution!
For the last week or two, my tethered data service on Alltel has been dumping me about every 4-5 minutes for no apparent reason, even though something was downloading at the time. Today, fed up with this new nonsense, I called tech support to see why...... Andrea didn't know anything but told me I'd have to call in from another phone before I could be helped. So, I went home and called Alltel from Skype. Alltel refused the call saying they didn't accept calls from this service. So, I got back in the car and went to Alltel's office to see if THEIR phone could call the company...... I setup the computer and tethered Moto Z6m on a vacant desk and called Alltel's 800 number. A guy answered and for the second time today I repeated my sad story about connect - dump - connect - dump. After he made me *228 my phone, WHICH FAILED TO UPDATE TWICE, he gave up and sent me to data support. The nice lady whos name I didn't remember listened to me telling my sad story the THIRD time this morning and said to open up the Axcess Quicklink Mobile main page, click OPTIONS then PREFERENCES then UNcheck "Automatically Connect" and click OK. She's seen a spate of drops caused by the automatic connect function of Alltel's Quicklink software. Noone is sure why but it could be associated with the assimilation by The Borg, who are tearing into Alltel's system this week, piece by piece. I restarted Quicklink and reconnected to the USB tethered Moto Z6m and we seem to have a working system, again. We seem to have cured the problem. Aljazeera's been playing half an hour just fine.....Time will tell if it's permanent.  Signature----- Larry "WE ARE THE BORG - YOU WILL BE ASSIMILATED - RESISTANCE IS FUTILE!" >For the last week or two, my tethered data service on Alltel has been >dumping me about every 4-5 minutes for no apparent reason, even though [quoted text clipped - 28 lines] >We seem to have cured the problem. Aljazeera's been playing half an hour >just fine.....Time will tell if it's permanent. Hey Larry: 1. Quicklink is NOT Alltel's software. It is provided by a third party. 2. Verizon Wireless is not doing ANYTING with the "Alltel System" (and this would be a network problem, not related to billing). This weekend, starting tonight through Sunday, they will be cutting over the customers in the NE Market to the Verizon Wireless Billing System - but that has NOTHING to do with the network. Please stop your Verizon Wireless bashing here. Everybody knows how much you hate them. > Hey Larry: > > 1. Quicklink is NOT Alltel's software. It is provided by a third > party. I know that. There's noone at Alltel, or The Borg, smart enough to write such software. Hell, they can't even figure out the billing system. > 2. Verizon Wireless is not doing ANYTING with the "Alltel System" > (and this would be a network problem, not related to billing). This [quoted text clipped - 4 lines] > Please stop your Verizon Wireless bashing here. Everybody knows how > much you hate them. So, f.ck off! Don't read it. Noone forces you to open it.... We're all gonna get f.cked by the BORG.....in time. Signature----- Larry If a man goes way out into the woods all alone and says something, is it still wrong, even though no woman hears him? >> Hey Larry: >> [quoted text clipped - 4 lines] > write such software. Hell, they can't even figure out the billing > system. What makes you say that? >>> Hey Larry: >>> [quoted text clipped - 6 lines] > > What makes you say that? Years of experience dealing with sellphone companies.... If you want to see panic, ask them to help you get your LINUX laptop configured....(c;] Signature----- Larry If a man goes way out into the woods all alone and says something, is it still wrong, even though no woman hears him? Larry <noone@home.com> wrote in news:Xns9C1BD085F50A3noonehomecom@ 74.209.131.13: >>>> Hey Larry: >>>> [quoted text clipped - 8 lines] > > Years of experience dealing with sellphone companies.... My bill has never been wrong. > If you want to see panic, ask them to help you get your LINUX laptop > configured....(c;] What does setting up LINUX have to do with their billing systems? >Larry <noone@home.com> wrote in news:Xns9C1BD085F50A3noonehomecom@ >74.209.131.13: [quoted text clipped - 18 lines] > >What does setting up LINUX have to do with their billing systems? Precisely. Setting up your networking protocols on your computer is not related to your cellular service and your cellular company should not be expected to know how to tell YOU how to do so. > 2. Verizon Wireless is not doing ANYTING with the "Alltel System" > (and this would be a network problem, not related to billing). This > weekend, starting tonight through Sunday, they will be cutting over > the customers in the NE Market to the Verizon Wireless Billing System > - but that has NOTHING to do with the network. > Please stop your Verizon Wireless bashing here. Everybody knows how > much you hate them. I live in the Triangle area of NC and use a Treo on Alltel. For the past couple of weeks, I've been getting text messages from Alltel telling me to do a tower update (*22869) on May 29th. They even preempted some outgoing calls from my phone a couple of times leading up to that day to give me an audible message and even received a snailmail letter to the same effect. On the morning of the 29th, I was unable to make any phone calls prior to running that update. After the update, I couldn't make any data calls and had to call up their technical support to fix it. After speaking to a tech and leaving my phone off for an hour, everything is working again. My parents, who are on the same account, but spend most of their time in another service area, did not receive any similar messages. They also do not use smartphones or have a data plan. Perhaps this varies depending on location and services, but there was some change to the Alltel network on May 29th. -a SignatureAlan Hoyle - alanh@unc.edu - http://www.alanhoyle.com/ Alan Hoyle <alanh@unc.edu> wrote in news:78kpg1F1mheroU1 @mid.individual.net: > On the morning of the 29th, I was unable to make any phone calls prior > to running that update. After the update, I couldn't make any data > calls and had to call up their technical support to fix it. After > speaking to a tech and leaving my phone off for an hour, everything is > working again. You've been assimilated into Verizon. The PRL no longer contains primary Alltel, I'd bet. They've shut down the Alltel system in the Triangle as part of the assimilation by the Borg. Verizon is keeping some systems, the profitable ones of course, and selling off other parts of the company, probably the rural parts they've never wanted to support that makes less money per square mile. Obviously, the Triangle is high on the list to keep. There has been no such messages in Charleston and Eastern SC, so far. We're still on Alltel. If you search your phone's data, you'll find you're on a Verizon PRL using one of their PIDs, now. My condolences....We're all waiting for the other shoe to drop on us. Losing unlimited data to the measily 5GB/mo will hurt me most until my NC/SC regional Alltel plan ($39) contract runs out and the Borg try to force me onto a nationwide Verizon plan with almost no minutes.... I use my phone as a BT DUN modem more than as a phone. Skype is the phone on a Nokia N800 Linux tablet. By the way, thank you for the Opera hotlist to HTML software. Your name flashed a neuron somewhere in my old head as I'd seen it before. Welcome to alt.cellular groups. (I cheated and used Google. At 63 memory has a lot of dead cells in my flash.) Signature----- Larry If a man goes way out into the woods all alone and says something, is it still wrong, even though no woman hears him? >Alan Hoyle <alanh@unc.edu> wrote in news:78kpg1F1mheroU1 >@mid.individual.net: [quoted text clipped - 26 lines] >to alt.cellular groups. (I cheated and used Google. At 63 memory has a >lot of dead cells in my flash.) Again, Larry, you have NO idea what you are talking about. This change is effecting most people in the southern markets. It is a change to the MIN that needs to be done in the Switch. They are doing it in groups. There was some problems, I'll admit, and they backed off a lot of the changes, but they will be ongoing now in groups instead of a massive group. This has really driven up call volume. Combine that with the fact that a lot of the Heritage Alltel centers are undergoing training for Verizon systems over the next few months..... Well, it's going to be better to self serve than call in and speak to a rep. You want to pay? Use the automated system or the Website. In fact, for most things that people call in for, they could be using self serve options but don't. This is the time to learn to do so, to reduce everyone else's hold time, save yourself frustation in long waits, and especially because everybody will learn that Verizon Wireless is HUGE into pushing people into Self Serve. Their webiste is tremendous. > Well, it's going to be better to self serve than call in and speak to > a rep. You want to pay? Use the automated system or the Website. In [quoted text clipped - 4 lines] > Wireless is HUGE into pushing people into Self Serve. Their webiste > is tremendous. No, it's better to go stand DIRECTLY IN FRONT OF a live Verizon rep, so you can't be ignored. Calling any sellphone company is counterproductive as you can simply be ignored. Standing in punching range, it's not a good idea to just tell you to f.ck off. Things get done when you CONFRONT them DIRECTLY..... It's the only way.... Tell your Verizon boss we're all just thrilled to death the Borg have sucked up our sellphone company. We came from there, long ago, and just can't wait to come back to such a wonderful, caring company, The Borg. Feel free to quote me......(c;] Signature----- Larry Pressing any button is like telling YOURSELF to f.ck off! >> Well, it's going to be better to self serve than call in and speak to >> a rep. You want to pay? Use the automated system or the Website. In [quoted text clipped - 19 lines] > >Feel free to quote me......(c;] You don't get it Larry. The change you and others are complaining about have NOTHING to do with Verizon Wireless. If those customers go stand in a Verizon Wireless store they will get nowhere as they are NOT Verizon Wireless customers and NOT in the Verizon Wireless billing system so those reps can't see or touch those accounts. |
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