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Cellular Phone Forum / Providers / ATT Wireless / January 2005Is ATTWS *that* bad?
I've been reading this newsgroup for some time, trying to read between the lines, picking up tidbits here and there, as I'm looking to change carriers soon. I've noticed a few people that frequently post items that are continually negative and derogatory against ATT Wireless. My question is: are they *that* bad? they seem to cover the major metro areas they seem to cover the interstates plus they seem to cover other areas beyond the major metro areas so why the continual negative comments from a few certain people? Do they just have an axe to grind, they're trolls, psycho, or what? I'm currently with Verizon who has excellent coverage, but are very expensive in comparison to the other carriers and my personal cell phone needs. Not trying to start a flame war, I'm just curious if the company is really all that bad or are there actually people who like ATT service. Thanks Michael >I've been reading this newsgroup for some time, trying to read between the >lines, picking up tidbits here and there, as I'm looking to change carriers [quoted text clipped - 14 lines] > >Michael I've only been with them for four or five months, so bear that in mind. Hadn't had cell service for five or so years before that, just didn't need a cell phone. Never had a billing problem with them. Coverage fits my needs. Signal strength is great at home & about, though at work it is lacking. Then again, I work in a building where AM reception is all but impossible due to the construction of the building. Boss actually has to step outside to use his Nextell phone. Mine works, but not the greatest signal. Home service is great, so much so we dropped our land line. Liked the free phone we got. I'm sure I'll hate them the first time I have a problem with them and I guess I've been lucky, but they are better than whoever it was I had before. --------------------------------------------------------------------------- Sooner or later, all of our names wind up on a Post-It. --------------------------------------------------------------------------- >I've been reading this newsgroup for some time, trying to read between the >lines, picking up tidbits here and there, as I'm looking to change carriers [quoted text clipped - 14 lines] > >Michael I haven't had any problem with them in 4+ years. Wife has the Digital One Rate as she travels some and she has never complained. I have Verizon and when we road trip in the Western states there is times either one of us will have a signal that the other one won't. Only used the customer service about four times and never had a problem. Opened a second line with them year and a half ago and never had a problem with it either. The only reason I went with ATT was then the plan for what I wanted was slightly better. My feeling about the complainers is that most of the problems they have are self inflicted and then they blame who ever is the most convinent. I'll bet they also have computer problems and then blame the manufacturer, the software, the operating system... I build my own so that eliminates the manufacturer. > My feeling about the complainers is that most of the problems they > have are self inflicted and then they blame who ever is the most > convinent. Is it self inflicted if one is incorrectly billed, or AT&T charges for something that was supposed to be free? > Not trying to start a flame war, I'm just curious if the company is really > all that bad or are there actually people who like ATT service. > Thanks It all depends on where you are located. Every company has areas with bad service. Everyone in California complains about Cingular. They are "1900Mhz only" in California. But I have had them for over 2 years in Indiana, And I haven't had a problem. ATT may have solid service in your area, or they may have bad service in your area. Verizon even has a number of places that service sucks. And a few of the people complaining on the boards are mad because the customer service person doesn't know how to setup every feature on every phone ever made. If you work with customer service , and don't expect the CS person to think for you, then you shouldn't have a problem. And on the occasion, you will get a CS person that is not bright. That is to be expected. Every CS person isn't a veteran on their first few days of the job. And if you are calling about an obscure subject, then expect most CS people to be less than knowledgeable. While verizon usually gives their CS people a list of canned responses to use. That leaves most customers feeling happy, because they got some kind of an answer, but it is usually not the right answer. The only main problem that I know of for ATT right now is the hold times on customer service. I have heard that they have had hour wait times once in a while. As for as the others.. I have had a 10 minute wait time when calling verizon CS. While on cingular, I was usually connected with a CS person right after the privacy warning ended. And the only department I had to wait a few minutes on connecting to is the technical department. Every company will have faults. Just try and find one that suits your needs. If you expect a cell company to be perfect, you will never be satisfied. And you will be posting on this board about how bad a company is, like the other people. And remember, if you have any problems that can't be satisfied before the trial period ends, TAKE THE PHONE BACK!!!!!!!! That is what the trial period is for!. > And remember, if you have any problems that can't be satisfied before the > trial period ends, > TAKE THE PHONE BACK!!!!!!!! > That is what the trial period is for!. and hope they dont keep billing you. I was on ATT's TDMA system for the last 6 years and never had any problem that couldn't be solved with a single polite phone call. I just switched to TMo only because they had a better plan and many locally have told me that ATT's GSM coverage isn't solid yet in my area. I was surprised that when I asked ATT (3 different times) to match or come close to TMo's offer they wouldn't budge and were willing to wave goodbye to a long time customer who has never been late on a payment. However, had number portability not been available I would have stayed. From:gms238 gms238@verizon.net > I've been reading this newsgroup for some time, trying to read > between the lines, picking up tidbits here and there, as I'm looking [quoted text clipped - 14 lines] > > Michael I've been with them for about 3 years now here in New Hampshire and never have had any major issues. Biggest complaint I can think of is longer hold times when calling CS than I would like. Signal strength has been fine and the phones that they offer are decent quality. > > I've been reading this newsgroup for some time, trying to read > > between the lines, picking up tidbits here and there, as I'm looking [quoted text clipped - 14 lines] > > > > Michael >Biggest complaint I can think of is longer hold times when calling CS >than I would like. What time of dayare you people calling them that there are long hold times? I find that whenever I call AT&T WS customer service (611 OR the 800 number) I get right through with virtually no hold time at all. Compare this with Sprint where it might be 30 minutes or more. -- John S. e-mail responses to - john at kiana dot net > >Biggest complaint I can think of is longer hold times when calling CS > >than I would like. [quoted text clipped - 4 lines] > > Compare this with Sprint where it might be 30 minutes or more. Dont ever try calling for support on a web purchase. Hold times are over an hour at AT&T Wireless, any time, any day. But apparently not any place. I have never waited more than 2 minutes to talk to someone at ATT and most of the time there's no delay at all. Maybe I'm just lucky. So tell us Robert, what did ATTWS do to you that makes you dislike them so much and required meetings with attorneys to sort out? Let's hear some specifics please. From:Robert M. rmarkoff@msn.com > Dont ever try calling for support on a web purchase. Hold times are > over an hour at AT&T Wireless, any time, any day. > But apparently not any place. I have never waited more than 2 minutes to > talk to someone at ATT and most of the time there's no delay at all. > Maybe I'm just lucky. > So tell us Robert, what did ATTWS do to you that makes you dislike them > so much and required meetings with attorneys to sort out? Let's hear > some specifics please. Yeah- I'm kind of interested myself. You claim you were never an AT&T customer, so you wouldn't get the time of day from their lawyers. That is, unless you are lying about having a relationship with them. And your claim of a non-disclosure agreement means that there was a business relationship. Either way, you've just twisted yourself up in another of your lies. Bottom line- no credibility. > But apparently not any place. I have never waited more than 2 minutes to > talk to someone at ATT and most of the time there's no delay at all. > Maybe I'm just lucky. Maybe you haven't called for a question about a Web Purchase in the last 6 months. Their wait times are ALWAYS over an hour. >>But apparently not any place. I have never waited more than 2 minutes to >>talk to someone at ATT and most of the time there's no delay at all. >>Maybe I'm just lucky. > > Maybe you haven't called for a question about a Web Purchase in the last > 6 months. Their wait times are ALWAYS over an hour. Nonsense, maybe they have your number flaggad as the idiot. > >>But apparently not any place. I have never waited more than 2 minutes to > >>talk to someone at ATT and most of the time there's no delay at all. [quoted text clipped - 4 lines] > > Nonsense, maybe they have your number flaggad as the idiot. Still with the insults. Try insulting this customer too: Search Result 3From: abbe brel (abbebrel@yahoo.fr) Subject: Web Sales Representative at 1-866-391-0749, wait forrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrever This is the only article in this thread View: Original FormatNewsgroups: alt.cellular.attws Date: 2003-11-26 15:28:42 PST Hi, is it just me or is everybody waiting for Hours and Hours on hold trying to get a screwed up ATT Wireless family plan order straightened out. Here is my tail of woe: I place an order for a family plan with ATT Wireless per their web page. I get the order acknowledgement via email. 1) Thank you for choosing AT&T Wireless as your wireless communications provider. You will be notified via email when your order is processed and complete. If you bought back-ordered items, we'll ship in-stock merchandise first, and then complete your order with a separate shipment. Multiple backordered items will ship when all items are in stock. Your order is subject to meeting AT&T Wireless eligibility and credit requirements. In the event there is a question about your order, one of our representatives will be contacting you. If you have questions prior to receiving your order confirmation, please call a Web Sales Representative at 1-866-391-0749 Monday - Saturday 7:00 A.M. to 11:00 P.M. CST. Please be sure to notify the representative of your Order Reference Number when inquiring about your order. Then 2) I check the website for my order status a few days later. It says: Status Order Number Status Last Updated WEBXXXXXXXX Addition Information Nov 25, 2003 07:31AM Pacific Standard Time An e-mail has been sent requesting additional information or providing instructions so we can process your order. ------------- but HEY no email!! So I call at 5:05 in the AM my time PST, and wait an hour on hold. The sales rep says "oh yeah, we need your SSN and your birthday, surprise!". WHY didn't they get that on the web order?????????? OK I think that takes care of that. Oh and about the email: "Yes our email system system wasn't working". Next day, TWO email messages arrive - the missing one and a NEW one!! 3) Thank you for your recent purchase on attwireless.com, our biggest store. Unfortunately, we are unable to process your order due to missing or incomplete personal information. Can you please give us a call so we can get your order on its way? Please call 1-866-391-0749 Monday - Saturday 7:00 A.M. to 11:00 P.M. CST. ---------------- -> OK I did that, but next: Thank you for your recent purchase on our web site, attwireless.com. We're pleased that you chose AT&T Wireless as your wireless service provider. Unfortunately, the credit card you listed on your online application has been declined. We will, however, be happy to process your order using a different credit or debit card. Please call 1-866-391-0749 Monday - Saturday 7:00 A.M. to 11:00 P.M. CST to make alternate payment arrangements. -------- OK so I try calling yesterday from work. For fun I dial the 1-866-391-0749 number and lay the headset on my desk while I go to meetings. TWO HOURS LATER (or maybe more, I lost track) it is still on hold. Well that won't work. So this morning I call again at 5:05 PST my time. Shorter on hold time this AM, ONLY half an hour. BUT they can't handle the credit card transaction. "Our systems are down. Call back in a couple of hours". WELL you know what will happen in a couple of hours - it will be HOURS on hold!! I try another number - this person valiantly tries to help me, calls another number, gets put on hold (another 20 minutes down the tubes.) This is starting to get way too familiar. I am getting pretty disgusted with the whole thing and I am a patient person by nature. I think an "A" type personality would be throwing things through windows by this time. Well forget trying to call. I sent an email this AM through the customer service portion of the web page. Let's see what happens. But at this point my recommendation is to find anybody but ATT Wireless for your cell service unless you are really into being on hold for hours trying to bash them into taking your money! Sorry Pal, but the artical you attached was from last November when we ALL know they were having problems. >> >>But apparently not any place. I have never waited more than 2 minutes to >> >>talk to someone at ATT and most of the time there's no delay at all. [quoted text clipped - 106 lines] >Wireless for your cell service unless you are really into being on >hold for hours trying to bash them into taking your money! > Sorry Pal, but the artical you attached was from last November when we > ALL know they were having problems. they are STILL having problems. >> Sorry Pal, but the artical you attached was from last November when we >> ALL know they were having problems. > >they are STILL having problems. I called CS to add a feature today. It was noon and I was on my lunch hour. I planned on a wait and got through in ~3min. The entire call and transcation was done in 6 1/2 min. I would think noon EDT is a busy period normally, no????? > I called CS to add a feature today. It was noon and I was on my lunch > hour. I planned on a wait and got through in ~3min. The entire > call and transcation was done in 6 1/2 min. I would think noon EDT > is a busy period normally, no????? Maybe they've lost even more customers than we know. 1st Quarter reports will be out soon. > So tell us Robert, what did ATTWS do to you that makes you dislike them > so much and required meetings with attorneys to sort out? Let's hear > some specifics please. I'm sorry, I'm under a non-disclosure agreement. Convenient for you. From:Robert M. rmarkoff@msn.com >> So tell us Robert, what did ATTWS do to you that makes you dislike >> them so much and required meetings with attorneys to sort out? Let's >> hear some specifics please. > > I'm sorry, I'm under a non-disclosure agreement. > Convenient for you. > [quoted text clipped - 6 lines] > > > > I'm sorry, I'm under a non-disclosure agreement. Nothing I'd like better than to tell you what transpired. Oh wait, that's Condi Rice's line. >Convenient for you. He's full of sh.t! -- John S. e-mail responses to - john at kiana dot net > >Convenient for you. > > He's full of sh.t! How do you know when a companies apologist has just been proved wrong? It's when they start using 4 letter words. P.S. AT&T WS is not that bad. They're worse. > > >Convenient for you. > > > > He's full of sh.t! > > How do you know when a companies apologist has just been proved wrong? > It's when they start using 4 letter words. How do you know when a troll has been proved wrong? It's when he starts pointing out 4 letter words. > P.S. AT&T WS is not that bad. They're worse. By your own admission, you wouldn't have a clue- you've never been a customer, remember? >> So tell us Robert, what did ATTWS do to you that makes you dislike them >>so much and required meetings with attorneys to sort out? Let's hear >>some specifics please. > > I'm sorry, I'm under a non-disclosure agreement. Sure you are!!! > >> So tell us Robert, what did ATTWS do to you that makes you dislike them > >>so much and required meetings with attorneys to sort out? Let's hear [quoted text clipped - 3 lines] > > Sure you are!!! Sorry, you're not going to goad me. I am satisfied with what transpired. > Sorry, you're not going to goad me. I am satisfied with what transpired. So are we- absolutely nothing. >>>Biggest complaint I can think of is longer hold times when calling CS >>>than I would like. [quoted text clipped - 7 lines] > Dont ever try calling for support on a web purchase. Hold times are over > an hour at AT&T Wireless, any time, any day. BS! I have never waited over 10 min. Even in Nov Dec when they were switching to GSM I never wiated over 20 min. You really need help Robert, you are going to give yourself health problems with all this worry about ATTWS. > BS! I have never waited over 10 min You still don't say whether you ever called relative to a web purchase where hold times ARE over one hour. Meanwhile a 10 second Google search found this: From: abbe brel Subject: Web Sales Representative at 1-866-391-0749, wait forrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrever This is the only article in this thread View: Original FormatNewsgroups: alt.cellular.attws Date: 2003-11-26 15:28:42 PST Hi, is it just me or is everybody waiting for Hours and Hours on hold trying to get a screwed up ATT Wireless family plan order straightened out. Here is my tail of woe: I place an order for a family plan with ATT Wireless per their web page. I get the order acknowledgement via email. 1) Thank you for choosing AT&T Wireless as your wireless communications provider. You will be notified via email when your order is processed and complete. If you bought back-ordered items, we'll ship in-stock merchandise first, and then complete your order with a separate shipment. Multiple backordered items will ship when all items are in stock. Your order is subject to meeting AT&T Wireless eligibility and credit requirements. In the event there is a question about your order, one of our representatives will be contacting you. If you have questions prior to receiving your order confirmation, please call a Web Sales Representative at 1-866-391-0749 Monday - Saturday 7:00 A.M. to 11:00 P.M. CST. Please be sure to notify the representative of your Order Reference Number when inquiring about your order. Then 2) I check the website for my order status a few days later. It says: Status Order Number Status Last Updated WEBXXXXXXXX Addition Information Nov 25, 2003 07:31AM Pacific Standard Time An e-mail has been sent requesting additional information or providing instructions so we can process your order. ------------- but HEY no email!! So I call at 5:05 in the AM my time PST, and wait an hour on hold. The sales rep says "oh yeah, we need your SSN and your birthday, surprise!". WHY didn't they get that on the web order?????????? OK I think that takes care of that. Oh and about the email: "Yes our email system system wasn't working". Next day, TWO email messages arrive - the missing one and a NEW one!! 3) Thank you for your recent purchase on attwireless.com, our biggest store. Unfortunately, we are unable to process your order due to missing or incomplete personal information. Can you please give us a call so we can get your order on its way? Please call 1-866-391-0749 Monday - Saturday 7:00 A.M. to 11:00 P.M. CST. ---------------- -> OK I did that, but next: Thank you for your recent purchase on our web site, attwireless.com. We're pleased that you chose AT&T Wireless as your wireless service provider. Unfortunately, the credit card you listed on your online application has been declined. We will, however, be happy to process your order using a different credit or debit card. Please call 1-866-391-0749 Monday - Saturday 7:00 A.M. to 11:00 P.M. CST to make alternate payment arrangements. -------- OK so I try calling yesterday from work. For fun I dial the 1-866-391-0749 number and lay the headset on my desk while I go to meetings. TWO HOURS LATER (or maybe more, I lost track) it is still on hold. Well that won't work. So this morning I call again at 5:05 PST my time. Shorter on hold time this AM, ONLY half an hour. BUT they can't handle the credit card transaction. "Our systems are down. Call back in a couple of hours". WELL you know what will happen in a couple of hours - it will be HOURS on hold!! I try another number - this person valiantly tries to help me, calls another number, gets put on hold (another 20 minutes down the tubes.) This is starting to get way too familiar. I am getting pretty disgusted with the whole thing and I am a patient person by nature. I think an "A" type personality would be throwing things through windows by this time. Well forget trying to call. I sent an email this AM through the customer service portion of the web page. Let's see what happens. But at this point my recommendation is to find anybody but ATT Wireless for your cell service unless you are really into being on hold for hours trying to bash them into taking your money! > Not trying to start a flame war, I'm just curious if the company is really > all that bad or are there actually people who like ATT service. > Thanks > > Michael I've had the TDMA service (on a National Business/Foundation account) for 3+ years in the DC area and have no complaints. Great coverage, solid and reliabile service, and no billing problems. I hope the ATTWS/Cingular merger doesn't screw it up! > I've noticed a few people that frequently post items that are >continually negative and derogatory against ATT Wireless. My question is: >are they *that* bad? No. People tend to complain more often than not. But I switched from Cingular and as far as I am concerned, it was a good move then (don't know about now). >they seem to cover the major metro areas They do >they seem to cover the interstates >plus they seem to cover other areas MOST of the Interstates BUT you'd best consult a coverage map before going on that trip. There are areas where you will get nice big roaming fees if you are not careful. They got me between Atlanta and Orlando. > I've been reading this newsgroup for some time, trying to read between > the lines, picking up tidbits here and there, as I'm looking to change [quoted text clipped - 14 lines] > > Michael I have had service over the years with all the major carriers and the only reason I am with ATTWS, and stay, is the quality of the signal where I am located (rural Central Texas). Both TDMH and GSM are strong and reliable. I do not travel so can't comment on that. I do caution you though to watch out for the "financial" end of ATTWS. They are not the best at record keeping and always operate on the "never admit an error" philosophy when there is a problem. Don't do anything automatically with them, always get it in writing and you should be o.k. Check for signal quality with what ever carrier you select. I was considering AT&TWS in Decemvber of 03. They so totally screwed things up we ended up in discussions with their lawyers. You ended up in discussions with their lawyers while you were still considering them? Boy, you must have REALLY wanted to buy from them to go to all that trouble and expense. Usually one at least becomes a customer first. From:Robert M. rmarkoff@msn.com > I was considering AT&TWS in Decemvber of 03. They so totally screwed > things up we ended up in discussions with their lawyers. One hopefully usually doesn't have the grief they caused me, but all has been taken care of. > You ended up in discussions with their lawyers while you were still > considering them? Boy, you must have REALLY wanted to buy from them to > go to all that trouble and expense. Usually one at least becomes a > customer first. > > I was considering AT&TWS in Decemvber of 03. They so totally screwed > > things up we ended up in discussions with their lawyers. >I was considering AT&TWS in Decemvber of 03. They so totally screwed >things up we ended up in discussions with their lawyers. A Troll - "Robert M" -- John S. e-mail responses to - john at kiana dot net > A Troll - "Robert M" You are entitled to an opinion of me, but that hardly changes how bad AT&T Wireless is. > I've been reading this newsgroup for some time, trying to read between the > lines, picking up tidbits here and there, as I'm looking to change carriers [quoted text clipped - 14 lines] > > Michael Have ATTWS for 2+ years now, it rocks! >Do they >just have an axe to grind, they're trolls, psycho, or what? They are trolls. -- John S. e-mail responses to - john at kiana dot net > >Do they > >just have an axe to grind, they're trolls, psycho, or what? > > They are trolls. Its so simple to dismiss anyone with a problem with AT&T Wireless as a trolll, but that doesn't change the fact that 750,000 folks a month vote with their feet and leave AT&T Wireless. It got so bad they had to put the company up for sale in January. Or did you forget that? >Its so simple to dismiss anyone with a problem with AT&T Wireless as a >trolll, but that doesn't change the fact that 750,000 folks a month vote >with their feet and leave AT&T Wireless. It got so bad they had to put >the company up for sale in January. Or did you forget that? well, Mr. Troll, tell us where you read those figures. Give us a URL that works and supports your allegation. -- John S. e-mail responses to - john at kiana dot net > >Its so simple to dismiss anyone with a problem with AT&T Wireless as a > >trolll, but that doesn't change the fact that 750,000 folks a month vote [quoted text clipped - 4 lines] > works > and supports your allegation. Yes its true. Apologists always refuse to accept the Facts. Your apology is awaited: its a net loss of 150,000 per month They're apparently losing 750,000 per month; but signing up 600,000 per month new customers through their free phones giveaways (like free T616). Verizon has been quoted as saying the churn between AT&T and Verizon in NYCity is 20 to 1; ie 20 AT&T customers come to Verizon for every 1 they lose to AT&T. http://story.news.yahoo.com/news?tmpl=story&ncid=1293&e=4&u=/ap/20040331/ ap_on_bi_ge/at_t_wireless&sid=95573418 >Your apology is awaited: No apology - to quote the article - "AT&T Wireless still showed an overall gain". The paragraph was about the 3rd quarter of last year. -- John S. e-mail responses to - john at kiana dot net > >Your apology is awaited: > > No apology - to quote the article - "AT&T Wireless still showed an overall > gain". > > The paragraph was about the 3rd quarter of last year. AT&T Wireless will have a record churn when they announce results for the first quarter next week. Customers are voting with their feet. >Not trying to start a flame war, I'm just curious if the company is really >all that bad or are there actually people who like ATT service. I have had AT&T Wireless service since before they were AT&T Wireless. And their service is GREAT. I (of course) started with AMPS, thenTDMA and recently I even have a GSM phone even though I still have my TDMA DOR phone and plan as my main phone. Customer service is also great. Compared to all the other carriers that I deal with regularly, they answer the phone promptly, they take care of the problem quickly and I get on with what I need to do. However, not having any real issues I deal with them maybe once or twice a year! People that are dissatisfied are typically trolls or they are expecting more than ANY cellular phone company can provide and can't be satisfied with any of them. -- John S. e-mail responses to - john at kiana dot net > I have had AT&T Wireless service since before they were AT&T Wireless. And > their service is GREAT. I (of course) started with AMPS, thenTDMA and recently > I even have a GSM phone even though I still have my TDMA DOR phone and plan as > my main phone. Then you haven't been through the hell of the folks on the west coast that were pushed into GSM. >Then you haven't been through the hell of the folks on the west coast >that were pushed into GSM. NO ONE was pushed into GSM with AT&T. Some people bought it without the proper research and some people are sooooo stupid that they HAD to have GSM before it was ready for prime time. But NO ONE was pushed inot GSM. AT&T has never said - bring in your old tried and true TDMA phone for a GSM phone or we will cut your service. -- John S. e-mail responses to - john at kiana dot net > >Then you haven't been through the hell of the folks on the west coast > >that were pushed into GSM. > > NO ONE was pushed into GSM with AT&T. I guess you havent been following this newsgroup for the past year. <<I guess you havent been following this newsgroup for the past year. >> Why do you expose peoples' real posting email addresses? That's not very nice. >>>Then you haven't been through the hell of the folks on the west coast >>>that were pushed into GSM. >> >>NO ONE was pushed into GSM with AT&T. > > I guess you havent been following this newsgroup for the past year. I have and once agan you are full of BS In fact, on several occassions when I've asked at their store I've been told that if I'm happy with the TDMA service then I shoudn't switch yet. From:John S. sexyexotiche@aol.comspamfree >> Then you haven't been through the hell of the folks on the west coast >> that were pushed into GSM. [quoted text clipped - 12 lines] > John S. > e-mail responses to - john at kiana dot net >>I have had AT&T Wireless service since before they were AT&T Wireless. And >>their service is GREAT. I (of course) started with AMPS, thenTDMA and recently [quoted text clipped - 3 lines] > Then you haven't been through the hell of the folks on the west coast > that were pushed into GSM. BS again Robert, I live on the West coast and was not pushed into anything. Get help while you can. > Get help while you can. Again with the insults. Doesn't make AT&T any better. It is still *that* bad. >Not trying to start a flame war, I'm just curious if the company is really >all that bad or are there actually people who like ATT service. >Thanks We have Sprint PCS and AT&T GSM in the house and we're satisfied with both. These, by the way, are the only two services that work inside our home here in West Hollywood, CA. Some people do have their issues with AT&T--valid or not--and some of them are boisterously vocal in this group. Many of the satisfied customers don't post all that often. I, for one, have never had an unresolved billing problem. Know what you're buying, and they're fine. Don't expect to get on a national plan and never see a roaming charge, for example, because their coverage isn't everywhere. For that you need One-Rate, which is very expensive. (A more economical choice would be Sprint's Free and Clear America.) If you're in and around major metro areas, you'll probably never have a problem. If you're primarily interested in local coverage, AT&T has some awesome plans available right now. I'm in the minority, but I happen to think the merger with Cingular will work to the customer's advantage eventually. Annoyances: long hold times on the phone with CS; GSM usage on affiliate systems (e.g. Norfolk, VA and Cincinnati) is roaming--a real pain for me, and something the merger should eliminate. Finally, the perfect wireless phone company doesn't exist and probably never will. AT&T has been perfectly acceptable for me, and I really like their selection of phones. (Just bought a Motorola v600 and it's AWESOME!) ---------------------------- To email me, remove the zz. > I've been reading this newsgroup for some time, trying to read between the > lines, picking up tidbits here and there, as I'm looking to change carriers [quoted text clipped - 14 lines] > > Michael Many of the negatives you read are posted by Robert and his 50 or so sock puppets. > > I've been reading this newsgroup for some time, trying to read between the > > lines, picking up tidbits here and there, as I'm looking to change carriers [quoted text clipped - 16 lines] > > > Many of the negatives you read are posted by Robert and his 50 or so sock puppets. Damn, Phil (Robert)- you have a new fan. You seem to be picking up a few of them in the last couple of days. Jerry- in defense of Robert- the only sock puppet in his life is his steady Friday night date. >>>I've been reading this newsgroup for some time, trying to read between > [quoted text clipped - 39 lines] > Jerry- in defense of Robert- the only sock puppet in his life is his steady > Friday night date. My mistake. :-) > Many of the negatives you read are posted by Robert And all too many other folks have negative experiences with AT&T. Perhaps thats why 750,000 folks a month vote against AT&T Wireless EVERY MONTTH with theiur feet and leave. > I've been reading this newsgroup for some time, trying to read between the > lines, picking up tidbits here and there, as I'm looking to change carriers > soon. I've noticed a few people that frequently post items that are > continually negative and derogatory against ATT Wireless. My question is: > are they *that* bad? In my experience, ATTWS has an excellent GSM network and their store reps are pretty knowledgeable. They tend to be more expensive than other carriers - if my company didn't have a hefty corporate discount with them, I wouldn't be an ATT customer. But where they really suck in in overall customer service. Their billing is a mess, and their contract policies are terrible. Calling their 800 number is nearly always a nightmare. >But where they really suck in >in overall customer service. Explain in detail what you mean by this. >Their billing is a mess, I don't have billing problems and I travel all over the USA. NONE of the people I know has a billing problem and my company has (literally) hundreds of phones with AT&T and there are no billing issues. >and their contract policies are terrible. Let's see, you agree to a contract and they have a terrible policy. I don't think so. >Calling their 800 number is nearly >always a nightmare. I find that the only real difference in calling their 800 number over 611 is that the hold times are less. Typically instead of a one or 2 minute hold, I am instantly connected. Other than that the CS reps are courteous and knowledgable. -- John S. e-mail responses to - john at kiana dot net Wow, there are a ton of responses on this topic. My answer is that YES they are "that" bad..... But also, there are BETTER (coverage wise) choices for like 5 or 10 bucks a month more! Sprint and Verizon are offered just down the street at RS! > I've been reading this newsgroup for some time, trying to read between the > lines, picking up tidbits here and there, as I'm looking to change carriers [quoted text clipped - 14 lines] > > Michael > I've been reading this newsgroup for some time, trying to read between the > lines, picking up tidbits here and there, as I'm looking to change carriers [quoted text clipped - 16 lines] > > Michael, if you go to any other cell group they have the same complaints. We always expect things to be perfect. I have had a sprint account and a verizon account. Mt attw account has been the best. I can't aford to turn it loose. I have unlimited minutes, free long distance, caller ID voice mail for only $99 a month. I have never had a dropped call. I am from central Indiana. > > I've been reading this newsgroup for some time, trying to read between the > > lines, picking up tidbits here and there, as I'm looking to change carriers [quoted text clipped - 18 lines] > > if you go to any other cell group they have the same complaints. Nice try, Only AT&T WS i soooo bad that it will actually have a net loss of customers this quarter. They all may have complaints but AT&T WS leads by far lately. > Nice try, Only AT&T WS i soooo bad that it will actually have a net loss > of customers this quarter. Funny- you rant just like this on the Sprint PCS group. In fact, ramble on about many more of your imagined conspiracies oiver ther than you do here. Are you saying that AT&T is worse than Sprint > They all may have complaints but AT&T WS leads by far lately. Not true, and not backed up by your rantings on the Sprint PCS group. The FCC has almost more complaints about how AT&T Wireless has misperformed in Number Portability than all other carriers combined. http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-245519A1.pdf There is Government proof that ATTWS is *that* bad. > The FCC has almost more complaints about how AT&T Wireless has misperformed in > Number Portability than all other carriers combined. [quoted text clipped - 3 lines] > There is Government proof that ATTWS is > *that* bad. And here is one of many articles that state that the number of complaints is dwindling, and that a complaint does not translate into any wrongdoing by the carrier named. http://www.reuters.com/newsArticle.jhtml?type=topNews&storyID=4692054 > > I've been reading this newsgroup for some time, trying to read between the > > lines, picking up tidbits here and there, as I'm looking to change carriers [quoted text clipped - 18 lines] > > if you go to any other cell group they have the same complaints. We always expect things to be perfect. I have had a sprint account and a verizon account. Mt attw account has been the best. I can't aford to turn it loose. I have unlimited minutes, free long distance, caller ID voice mail for only $99 a month. I have never had a dropped call. I am from central Indiana. I'm satisfied enough with ATTWS, have had them for quite a few years now. I'm more worried about problems that may happen with a merger with another system. I have been an attws customer for 6 years 4 of which were on TDMA service. In general, I would say ATTWS is acceptable. I would not praise them for exceptional service but also would not go so far as to say they are the worst. In fact, my TDMA service was probably the best I've ever experienced from a wireless carrier. My problems with ATTWS stemmed from converting to GSM where things are much less stable. Add to that the fact that the TDMA side knows nothing about the GSM side and it could make a new customer very unhappy. There are coverage issues with ATTWS, but doesn't everyone have coverage issues The customer service problems I have experienced have been no more indicative of ATTWS than they have been of the CS profession in general. If you look at every wireless carrier's CS dept., they all have the same complaints. So, to answer your question, I don't think ATTWS is that bad. But I don't think they do enough to stand above the rest. They simply stand with them. > I've been reading this newsgroup for some time, trying to read between the > lines, picking up tidbits here and there, as I'm looking to change carriers [quoted text clipped - 14 lines] > > Michael No, they're not that bad. I am in Brooklyn, NY using Samsung E316. I had a problem with Motorolla phone, changed to Samsung E316, never had a problem scince. >I've been reading this newsgroup for some time, trying to read between the >lines, picking up tidbits here and there, as I'm looking to change carriers [quoted text clipped - 14 lines] > >Michael > No, they're not that bad. I am in Brooklyn, NY using Samsung E316. I > had a problem with Motorolla phone, changed to Samsung E316, never had [quoted text clipped - 19 lines] >> >>Michael Cellular service from ATT is good and with Cingular now is even better. Customer Service at ATT is another matter. Over the past couple of years customer service has been frustrating to deal with and since I've made the move over to Cingular things seem to be much better. Of course a couple of months from now it may be a totally different story. TC Since AT&T Wireless "officially went out of business" and Cingular has been taking over most of it (less the areas it was required to sell off per federal regulations), there are some minor bugs going on. After Cingular has a hold on what it's doing with the networks, I think it will get a *LOT* better. Imagine what Sprint-Nextel might have to endure when they integrate..... > No, they're not that bad. I am in Brooklyn, NY using Samsung E316. I > had a problem with Motorolla phone, changed to Samsung E316, never had [quoted text clipped - 18 lines] >> >>Michael |
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