Dropped Calls Constantly

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Compulady - 07 Apr 2004 20:41 GMT

I am in the N. NJ/NYC area. I use a Nokia 6360 and have been quite
satisfied with my phone and AT&T up to now. More and more, my calls
are being dropped while talking on the phone. It is happening
constantly. I don't even know the call is dropped as there is no
warning and I have a full battery and a full signal. I find out the
call is dropped when I get no response to a question or the phone
rings because I am receiving a call.

If I call AT&T, they will probably say it is a problem with the phone.
I don't believe that. I don't want to get a new phone or move to GSM
because I don't want to extend my contract which is up in July. I want
the option of moving to another provider. In addition, my company has
recently signed contracts with other providers and I would like to
take advantage of the discount.

Any feedback on the dropped calls? How should I handle this with AT&T
customer service? How do I prove it is their service and not the
phone? I would switch providers now if I could but don't want to eat
the 175.00 charge especially since I have been a good, long-term
customer.

Thank you in advance for any help.

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Dan W. - 09 Apr 2004 04:13 GMT

This is just a guess, but i would suspect that as more and more 800
channels are switched from 2G to 3G that dropped calls, fast busies
and the like will become more and more frequent on 2G (TDMA) and less
frequent on 3G (GSM).

The only real solution is to migrate to GSM or change service
providers.

> I am in the N. NJ/NYC area. I use a Nokia 6360 and have been quite
> satisfied with my phone and AT&T up to now. More and more, my calls
[quoted text clipped - 18 lines]
>
> Thank you in advance for any help.

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Compulady - 09 Apr 2004 16:49 GMT

Having my calls drop in the middle of a sentence is not acceptable
service. I pay the same money as those on GSM. I do not want to
migrate because I do not want to extend my service contract.

> This is just a guess, but i would suspect that as more and more 800
> channels are switched from 2G to 3G that dropped calls, fast busies
[quoted text clipped - 26 lines]
> >
> > Thank you in advance for any help.

Reply to this Message

Robert M. - 09 Apr 2004 17:29 GMT

> Having my calls drop in the middle of a sentence is not acceptable
> service. I pay the same money as those on GSM. I do not want to
> migrate because I do not want to extend my service contract.

If service is now unuseable, you need to be let out of your contract.
The common law principle of "Fitness for purpose" applies. They sold you
a phone, you're supposed to be able to use it. Ask to be let go, if they
refuse, write to your State's Attorney General with a certified copy to
HQ in Bothell Washington.

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