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Cellular Phone Forum / Providers / ATT Wireless / April 2004Switching between plans. Anytime?
When I joined ATTWS through an independent dealer, I was told the unique thing about ATTWS was that I could switch between plans (say National and Local) anytime I wanted. On the ATTWS website, it even says that I can change anytime I want. When I've tried calling in the past, sometimes they will make the change instantly, and other times they refuse saying I have to wait until the beginning of my next billing cycle. What's the actual truth? Is there website a bit misleading? Thanks, Andrew > When I joined ATTWS through an independent dealer, I was told the > unique thing about ATTWS was that I could switch between plans (say [quoted text clipped - 4 lines] > billing cycle. What's the actual truth? Is there website a bit > misleading? Thanks, Andrew It depends on the CSR you get when you call in. Generally the new policy is beginning of the next billing cycle. But I just called in for one of my customers yesterday and the rep back dated the change to the begining of the billing cycle. Just remember, anytime you switch, you are agreeing to renew your contract for either 1 or 2 years. Sharon Needles >When I joined ATTWS through an independent dealer, I was told the >unique thing about ATTWS was that I could switch between plans (say [quoted text clipped - 4 lines] >billing cycle. What's the actual truth? Is there website a bit >misleading? Thanks, Andrew > Just remember, anytime you switch, you are agreeing to renew your > contract for either 1 or 2 years. Which is *not* the case for Cingular, for people doing comparison shopping. Cingular will change your plan as of the next billing cycle without doing anything to your contract. (They used to change it the next day...) >> Just remember, anytime you switch, you are agreeing to renew your >> contract for either 1 or 2 years. > >Which is *not* the case for Cingular, for people doing comparison >shopping. And NOT the case for AT&T either. I have switched twice in the last 6 months and I don't even have a contract. -- John S. e-mail responses to - john at kiana dot net > >> Just remember, anytime you switch, you are agreeing to renew your > >> contract for either 1 or 2 years. [quoted text clipped - 4 lines] > And NOT the case for AT&T either. I have switched twice in the last 6 months > and I don't even have a contract. You might want to check. If you took a promotion like Unlimited N&W mins or FREE LD you probably are in a contract. (Verbally) > -- > John S. > e-mail responses to - john at kiana dot net >You might want to check. If you took a promotion like Unlimited N&W mins or >FREE LD you probably are in a contract. (Verbally) I didn't take any promotions and have checked to acertain that no "New" contract took place. All I did was slide up and down the minute scale on my plan (DOR) according to usage changes. -- John S. e-mail responses to - john at kiana dot net John, I wouldn't be so sure of that. Even if the customer service rep. did not inform you, anytime you switch rate plans, you are agreeing to renew your contract. I know, because I use to work for the company for just over 4 years. That's why it is important for you to always write down the name of the person you are dealing with and their extension number, so that you can have a recourse of action, if needed. Hope this helps. SN >>> Just remember, anytime you switch, you are agreeing to renew your >>> contract for either 1 or 2 years. [quoted text clipped - 4 lines] >And NOT the case for AT&T either. I have switched twice in the last 6 months >and I don't even have a contract. >I wouldn't be so sure of that. I always call back and have someone check my account the following day after having a conversation. I do not have a contract. -- John S. e-mail responses to - john at kiana dot net > >I wouldn't be so sure of that. > > I always call back and have someone check my account the following day after > having a conversation. With a reputible company, you wouldn't have to do that. If you are making changes to a TDMA service, normally your changes backdate to the first day of the current billing cycle. Very handy if you find yourself going over for that month. GSM services change effective the day you make the request (or the day they complete it). So your invoice ends up showing two different rate plans for the same month. > When I joined ATTWS through an independent dealer, I was told the > unique thing about ATTWS was that I could switch between plans (say [quoted text clipped - 4 lines] > billing cycle. What's the actual truth? Is there website a bit > misleading? Thanks, Andrew |
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