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Cellular Phone Forum / Providers / ATT Wireless / April 2004New ATTWS phone reports "SIM card registration failed"
Greetings; On friday, I decided to take advantage of the "Upgrade your phone" option on the ATTWS Online Customer Service section of ATT's site. I was originally on a TDMA plan, but the site offered GSM phones as well, which is what I chose to go to (a Nokia 6800). The site checked my eligability for changing the account from TDMA to GSM (at least it said it did) and I selected the phone and placed the order. The phone arrived today. The nokia box had a sticker with my name, and my mobile number on it. However, with the SIM card installed, when I power up the phone it says the SIM card registration failed. Unfortunately, I won't be able to contact customer service for a couple days due to my work schedule, otherwise I wouldn't be posting this message. :) The ATTWS site currently does not show the new phone and plan under my account. My question is, am I still waiting on ATTWS to do something, or did something get screwed up along the way? Perhaps the phone arrived earlier than it should, and ATTWS hasn't run the changes yet? Thanks for any info. > Greetings; > [quoted text clipped - 26 lines] > > Thanks for any info. No, At&t starts the meter running on your account the day they stick the SIM card in the phone for you, BEFORE you receive it. Good luck getting this straightened out. Sounds like their Convergys GSM software is still problematic. I would bet you don't have a GSM signal from AT&TWorthless in your area. #1 reason for SIM card registration failures....Eddie > > Greetings; > > [quoted text clipped - 32 lines] > Good luck getting this straightened out. Sounds like their Convergys GSM > software is still problematic. I have a good GSM signal in my area and I got that error until AT&T activated the phone. It happens because you have not yet called to have the phone activated. > I would bet you don't have a GSM signal from AT&TWorthless in your area. #1 > reason for SIM card registration failures....Eddie [quoted text clipped - 35 lines] > > Good luck getting this straightened out. Sounds like their Convergys GSM > > software is still problematic. They activated the SIM on account in the system. It is on hold in the system until it's activated. Since it wasn't active when you tried the first time, the system denied access until you called in and had it turned on. Scotty > I have a good GSM signal in my area and I got that error until AT&T > activated the phone. It happens because you have not yet called to have the [quoted text clipped - 40 lines] > > > Good luck getting this straightened out. Sounds like their Convergys GSM > > > software is still problematic. SNIP > No, At&t starts the meter running on your account the day they stick the > SIM card in the phone for you, BEFORE you receive it. Don't see how they could do this. My SIM card was attached to a plastic credit card and had to be dettached before it could be inserted into the phone. They may have started my account billing when they shipped the phone but the SIM card was definitely not inserted by ATT for me. TC > SNIP > [quoted text clipped - 5 lines] > phone. They may have started my account billing when they shipped the phone > but the SIM card was definitely not inserted by ATT for me. BELIEVE ME THEY DO IT. >Don't see how they could do this. They don't! You might want to put RobertM in your spam filter. His iterations are little more than that! NEVER does he say anything that is correct. -- John S. e-mail responses to - john at kiana dot net > >Don't see how they could do this. > > They don't! > > You might want to put RobertM in your spam filter. His iterations are little > more than that! NEVER does he say anything that is correct. And you do? AT&T has been known to start charging from the day they assemble a phone to ship out, rather than the day one starts using it. Sorry you want to apologize for AT&T Wireless and insult me. AT&T Wireless most certainly does charge prematurely. >My question is, am I still waiting on ATTWS to do something, or did >something get screwed up along the way? Perhaps the phone arrived >earlier than it should, and ATTWS hasn't run the changes yet? My guess is is that AT&T WS is waiting on your to call customer service and tell them that you got the phone and the SIM. Typically there is something in the box that should tell you how to activate the phone. -- John S. e-mail responses to - john at kiana dot net >My guess is is that AT&T WS is waiting on your to call customer service and >tell them that you got the phone and the SIM. > >Typically there is something in the box that should tell you how to activate >the phone. I guess that's what I'll have to do. It did come with a short activation guide which explained how to install the SIM into the phone, and then said to power it on and wait a bit for a welcome message. Unfortunately, the "failed" message isn't mentioned in the little pamphlet. Thanks. > >My question is, am I still waiting on ATTWS to do something, or did > >something get screwed up along the way? Perhaps the phone arrived [quoted text clipped - 5 lines] > Typically there is something in the box that should tell you how to activate > the phone. No, typically the phone is preactivated so they have an excuse to start charging you then. rmarkoff@msn.com (Robert M.) wrote: <<No, typically the phone is preactivated so they have an excuse to start charging you then. >> And you know this from 1st hand experience?? Odd, considering that you have never been an AT&T wireless customer.... its a wonder how you know the innerworkings of AT&T's company, billing service, etc. >No, typically the phone is preactivated so they have an excuse to start >charging you then. That is only if you are a new account ro changing phone numbers. This customer is changing a number from TDMA to GSM if I read his post right. ATTWS cannot have 2 phones with the same number so he will have to call and have them deactivate the old phone first and them the new phone should accept the SIM. >That is only if you are a new account ro changing phone numbers. This customer >is changing a number from TDMA to GSM if I read his post right. ATTWS cannot >have 2 phones with the same number so he will have to call and have them >deactivate the old phone first and them the new phone should accept the SIM. I'm betting you and John nailed it. I figured the process was handled automatically, as nothing said on the site, in the email or in/on the box to "call us when you get this" (to my knowledge). But on 2nd thought, it wouldn't make much sense to just deactivate the old TDMA phone when they figured I got the new one. So, it probably is a job for Customer Service after all (who I intend to call as soon as I have the time). Thanks again. > >That is only if you are a new account ro changing phone numbers. This customer > >is changing a number from TDMA to GSM if I read his post right. ATTWS cannot [quoted text clipped - 9 lines] > a job for Customer Service after all (who I intend to call as soon as > I have the time). Yes, mine did exactly the same thing when I ordered it. There should be a flyer or brochure that tells you to call and activate the phone. Until that time, you will get that error message. Your billing will start when the phone is activated (at least mine did). |
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