Left AT+T, Came Back, Left Again

Left AT+T, Came Back, Left Again - Here's Why

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Jack SaturnOwner - 21 Apr 2004 19:55 GMT

I left AT+T in disgust because they charged me an activation fee
after 1 year. They claimed the sales person at the retail outlet
forgot to send in the 2 year agreement.

I came back to AT+T because the sales person in the local mall
gave me the most killer deal around. After 7PM free minutes on
a very inexpensive plan. I said put it in writing, and he did.
I double checked with AT+T and they said, yup, computer says
you have free minutes after 7PM on a $40/month plan.

I'm leaving AT+T again because I just found out that the deal
that the sales person gave me was bogus. I call AT+T to turn
off the free one month internet trial. Double checked to make
sure the 7PM feature won't be turned off also. That's when I
found out that as soon as they do one of their periodic audits
the 7PM free feature will be turned off. But... by then the
student in the mall will have his commission and AT+T will have
me locked in a 2 year contract:))

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Robert M. - 21 Apr 2004 20:59 GMT

> I left AT+T in disgust because they charged me an activation fee
> after 1 year. They claimed the sales person at the retail outlet
[quoted text clipped - 14 lines]
> student in the mall will have his commission and AT+T will have
> me locked in a 2 year contract:))

If your new contract calls for 7 PM nights, and they turn it off, then
you'd have grounds for leaving without paying an ETF.

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Jack SaturnOwner - 22 Apr 2004 19:45 GMT

> If your new contract calls for 7 PM nights, and they turn it off, then
> you'd have grounds for leaving without paying an ETF.

Sure, if I can haggle my way out of paying all kinds of withdraw fees.
Thanx, I do not need the aggrivation. For $40/month Sprint has a legit
7PM plan in my area.

Here's what happened when I went back to mall. The sales lady said
there must have been a misunderstanding. Made a few calls. Gave me
an AT+T reference number for the case. Told me everything is fixed.
1000 anytime minutes and 7PM nights on a $40 plan. She told me to
be patient and gave me a big smile. I was relieved that everything
was cleared up. She told me that it takes 48 hours for the fix to
take effect. So don't call AT+T before that because the process won't
be complete yet.

I wasn't about to be a dummy and wait. I'm into day 29 of my 30 day
trial period. After that the sales person (college student) gets his
commission. After that my VISA gets charged $400 according to the
shopping mall vendor's contract if I pull out. I called AT+T this
morning. Turns out the AT+T reference number I was given is bogus.
No such reference number exists.

What's going on here is completely out of control third party
sales people blantantly lying on AT+T's behalf in order to save
a short term sale, who cares what happens in the long run way down
the line. The young lady's business card has an AT+T logo and
says AT+T Wireless Specialist, Authorized Dealer.

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