Wow, that's is the most insightful statement I have ever seen on this NG, I
am so glad you shared this with all of us.

I had ATTWS for eleven years. During that
time I pretty good service all around. However,
with the sale of wireless the change set in.
ATTWS always promoted the executive type
service. Their sales personnel always coat-and-tie
and they really never did seem to realize that
everyone was into cellular. When I first had
ATTWS I paid 40 cents for local service. Their
technical-service personnel were never very
good and frequently lost your phone and no-one
seemed to be able to get things together. Arrogance
and aloofness was not a quality that such low caliber
personnel were entitled to. You were always
provided technical information by dressed-up
females with "hauteur." in actuality they had
difficulty  even in locating which end of the
phone to talk into.  I finally
switched to Verizon, and things are somewhat
better, IMHOP.  ATTWS has great possibilities
but is truly lacking in vision and leadership.
My opinion for what it is or isn't worth.

Would you care to elaborate on your inane post?