Enjoy!

Necessary Numbers
      Who?:   Number:   Purpose:
      Terms & Conditions    (800) 217-1624  transfer the customer here at
end of sale
      Manual Review   (888) 784-4275  Vision / Lightbridge order credit
worthiness evaluation
      Us !   (800) 342-3212
     ext: xxxx  geez!! if you don't know by now!...
      Secondary Sales Support   (800) 866-1514  Less than 30 days,
business, personal, and web order support.
      Vision TDMA Order help   (877) 882-6046  for help & information when
placing Vision TDMA orders
      Vision GSM Order help   (877) 877-6420  for help & information when
placing Vision GSM orders
      Data Support (GPRS)   (800) 552-3373  Data Support - Black Berry,
Palm, etc.
      GSM Help Desk   (800) 450 2005  3G Trouble Ticket Escalation Help
      GSM Service Department   (866) 772-5413  Help for GSM equipment &
services.
      Customer Care
     2G (TDMA)   (800) 888-7600  OK to give to Customers
      Customer Care
     3G (GSM)   (888) 799-1305  OK to give to Customers
      Customer Care
     Enterprise   (800) 999 5445  Big Business Customer care - try to get
Janice Folb
     @ ext 00653 - excellent service.
      Customer Care
     GSM   (866) 293-4634  OK to give to Customers
      Customer Care
     Pocket Net   (888) 844-9136  Pocket Net Support
      Customer Care
     CC Recheck   (866) 522-8484  Recheck Credit Card
      Customer Care
     Telecorp   (877) 217-8125  Telecorp Customer Care - also (800)
234-5448
      Customer Care - Spanish    (877) 758-4839  for Spanish Speaking
Customers
      Customer Care: Prepaid    (800) 361-1265  Help for Prepaid phone
Customers
      Insurance -
     Lock Line Insurance   (800) 288 4678  ATTWS insurance plans for lost,
damaged, or stolen phone coverage. ($1.99 for electrical or mechanical -
$3.99 for $35 deductible on stolen, lost or damaged. - $4.99 for both of the
above)
      Customer Care
     TDMA (Back Door)   (800) 542-3843  Do NOT give to Customers
      Customer Care -
     National Service
     Transfer Team   (888) 668-3297  "Customer-on-the-move" for Customers
moving from one area code to another, or state to state.
      Customer Care - Motorola   (800) 331-6456  Motorola Customer Care for
MPX 200 smart phone.
      Customer Care - Treo 600   (877) 426-3777   Handspring Technical
support for the Treo 600
      Customer Care: Wi Fi   (866) 896-9434  WiFi - wireless networking
802.11 - support
      VBS Care   (800) 999-5445  VBS Care
      Fraud   (800) 221-7377  To report suspected fraud
      Mis-Directed Care Call:
     ATT Residential L.D.   (800) 222-0300  ATT Residential L.D.
      Mis-Directed Care Call:
     PrePaid to Post Paid   (866) 269-6980  PrePaid to Post Paid
      Mis-Directed Care Call:
     Post Paid to PrePaid   (800) 361-1265  Post Paid to PrePaid
      Mis-Directed Care Call:
     Website Orders   (800) 423-9672  ATT Internet Orders (800) 423-9672
      Mis-Directed Care Call:
     AT&T Wireless
     Online Order Inquiries   (866) 391- 0749   AT&T Wireless Online Order
Inquiries (this is the number on the website)
      Mis-Directed Care Call:
     Mobile Assist   (866) 227-1869
     (866-CAR-1TOW)  ATTWS Vehicle Mobile Assist number to call from land
line. Usually access through #TOW on the cell phone.
      Mis-Directed Care Call:
     AT&T Broadband   (888) 824-8101  Broadband Internet access via
landline
      Mis-Directed Admin Call:
     Legal Department   (800) 635 6840
     option 1  If any law enforcement official calls in and needs our Legal
Dept., Court Ordered Subpoena, or Search Warrants. Fax is: (800) 938-4715.
Or by mail to: Custodian of Records, AT&T Wireless Services, PO Box
24679,West Palm Beach FL 33416.
      LNP - PAG   (800) 243-6530  Porting Administration Group
      LNP -
     Specialty
     Representative Line   (800) 838-9761  During a COAM, if the customer
wants to wait for the 3 hours for the port to complete, before they pull
their SIM chip out of their existing phone and install the ATT SIM.
      LNP -
     Vision Callback Team
     for order failure   (877) 882-6046  Determine the status of the order
using VISION, or to see if the activation is complete using AXYS or Siebel.
If VISION notes show the order failed due to an issue with the customer
information (ie: invalid address, declined credit card, missing customer
information). The caller should be transferred to the VISION callback team.
VISION callback hours Monday - Saturday 6:00 A.M. to 11:00 P.M. (central)
Sunday 11:00 A.M. to 9:00 P.M. (central)
      LNP -
     Vision Callback Team
     for order failure   (877) 882-6046  Customer is not able to place or
receive any calls: Customer should be able to place calls immediately and
may have to wait a few hours after number port initiation to receive inbound
calls. If a caller cannot place or receive calls there could be a number of
issues. Proceed with the below guidelines to assist. Begin by checking the
status of the order in VISION. If the order is not complete due to customer
information (ie: invalid address, declined credit card, missing customer
information). The caller should be transferred to the VISION callback team.
      LNP -
     DMDR-LNP team
     for porting failures   (800) 838-9761  Determine the status of the
order using VISION, or to see if the activation is complete using AXYS or
Siebel.If the VISION notes show that there is a problem with the number
porting or shows as "complete" in VISION but not activated in AXYS or Siebel
(ie: VISION notes shows the one-time charge and the order as "complete" but
the caller cannot receive inbound calls). Any order that shows as "complete"
but the customer cannot receive inbound calls is a sign of porting failure.
The caller should be transferred to the DMDR-LNP team. DMDR-LNP team hours
Monday - Friday 7:00 A.M. to 11:00 P.M. (central) Saturday - Sunday 10:00
A.M. to 9:00 P.M. (central).
      LNP -
     DMDR-LNP team
     for porting failures   (800) 838-9761  If a customer who activated
using LNP cannot receive inbound calls there is a chance that there is a
porting issue. To determine how to assist the caller, do the following.
Begin by placing the customer on hold and dialing the MIN/MSISDN of the
wireless phone to see if the call can be received. If the call is received
by the customers' wireless phone, assist the caller by familiarizing them
with the phone and make sure that the ring tone is set. If the call does not
go through the wireless phone the porting of the number is either in
progress or failed. Transfer the caller to the DMDR-LNP team. DMDR-LNP team
hours Monday - Friday 7:00 A.M. to 11:00 P.M. (central) Saturday - Sunday
10:00 A.M. to 9:00 P.M. (central)
      LNP -
     DMDR-LNP team   (800) 838-9761  Customer is not able to place or
receive any calls: Customer should be able to place calls immediately and
may have to wait a few hours after number port initiation to receive inbound
calls. If a caller cannot place or receive calls there could be a number of
issues. Proceed with the below guidelines to assist. If the VISION order is
'complete' but there is not an account in AXYS or Siebel, transfer the
caller to the DMDR-LNP team at 800-838-9761.
      LNP -
     TDMA DMDR-SSG team   (800) 866-1514  Customer is not able to place or
receive any calls: Customer should be able to place calls immediately and
may have to wait a few hours after number port initiation to receive inbound
calls. If a caller cannot place or receive calls there could be a number of
issues. Proceed with the below guidelines to assist. If the VISION TDMA
order is 'complete' and there is an account in AXYS or Siebel, transfer the
caller to the DMDR-SSG team. DMDR-SSG team hours Monday - Saturday 6:00 A.M.
to 12:00 P.M. (central) Sunday 10:00 A.M. to 8:00 P.M. (central)
      LNP -
     GSM DMDR-SSG team   (800) 868-8415  Customer is not able to place or
receive any calls: Customer should be able to place calls immediately and
may have to wait a few hours after number port initiation to receive inbound
calls. If a caller cannot place or receive calls there could be a number of
issues. Proceed with the below guidelines to assist. If the VISION GSM order
is 'complete' and there is an account in AXYS or Siebel, transfer the caller
to the DMDR-SSG team. DMDR-SSG team hours Monday - Saturday 6:00 A.M. to
12:00 P.M. (central) Sunday 10:00 A.M. to 8:00 P.M. (central)
      NBO   (800) 388-3235  National Business Ordering Center - for
decisioning manual review credit applications when a FAN account is
involved. Use menu choices for TDMA or GSM
      NBO Business Accounts   (888) 444-4410  Foundation Accounts
      New Account Services
     (NAS)   (888) 288-4202  (prompts both TDMA & GSM)
      New Account Services
     (NAS) (backdoor)   (888) 784-4275  NAS New Account Services (backdoor)
      Vision Sales Support   (800) 215-1736  Vision Sales Support
      Vision TDMA Sales Support   (800) 868-3975  first 30 days
      Vision GSM Sales Support   (877) 400-1080  (option 4) / first 30 days
      Migrations   (866) 626-9620  for existing Customers wanting to
change/upgrade plans or equipment
      Prepaid Migrations   (866) 269-6980  for existing Prepaid phone
Customers wanting to change/upgrade plans or equipment
      Accounts Receivable   (800) 544-3859  for Customers with problems on
their bill. (Receivables Management)
      Change Financial
     Responsibility   (800) 298-2158  for Customers wanting to change the
"bill to" part of their agreements
      Distribution   (800) 462-0275  ?
      Telecorp (Memphis Center)   (877) 427-4000  ? also (800)566-8482
      Accessories Sales Center   (888) 933-1212  Sales Accessories center
      Federal Express   (800) 463-3339  Federal Express
      ATTWS Corp Head Quarters   (425) 580-6000  16221 NE 72nd Way
      World Connect   (916) 843-4685  free service - Customer must already
have International Roaming service.
      AT&T International    (800) 335-4685  AT&T International (800)
335-4685
      International Roaming
     Validate   (800) 455 1503  To validate an account for International
Calling

Poof ---->

Customer Care (TDMA)
1-800-542-3843 (Bumped to front of the line)
1-800-888-7600
Customer Care (GSM)
1-888-799-1305
1-866-293-4634
Customer Care (Enterprise)
1-800-999-5445 Customer Care (Prepaid)
1-800-361-1265
Customer Care (Prepaid to Post Paid) - free2go to GoPhone
1-866-269-6980
Customer Care (Post paid to prepaid) - GoPhone to free2go
1-800-361-1265
Customer Care (On-The-Move) - For customers moving to a new area
1-888-668-3297
Customer Care (WiFi)
1-866-896-9434
Customer Care (Web Orders)
1-866-391-0749

Terms & Conditions - Verifies terms of service contract to customer
after finalizing plan
1-800-217-1624
Vision Order Help - Information and assistance placing orders
1-877-882-6046 (TDMA)
1-877-877-6420 (GSM)
Vision Sales Support Group (SSG) - Customer service for customers
within the first 30 days of service
1-800-215-1736 (Main Line)
1-877-400-1080 (GSM)
1-800-868-3975 (TDMA)
National Business Ordering (NBO) - Foundation account ordering (new
and current customers)
1-800-388-3235
1-888-444-4410
NBO Business Accounts - National Business Office
1-888-288-4202
New Account Services (NAS) 1-888-784-4275 (Bumped to the front of the
line)
1-888-288-4202
Secondary Sales Support - Business, Personal, and Web Order support
for orders less than 30 days old
1-800-866-1514
Data Support (GPRS) - Blackberry, Palm, PDA support services
1-800-552-3373
GSM Help Desk - Trouble Ticket escalation help
1-800-450-2005
GSM Service - Help with GSM equipment, services and migrations
1-866-722-5413
Lock Line Phone Insurance
1-800-288-4678
Fraud Department
1-800-221-7377
Mobile Assist
1-866-227-1869

--- Individual Phone Support ---

Motorola MPx200 - 1-800-331-6456
Handspring Treo - 1-877-426-3777