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Cellular Phone Forum / Providers / ATT Wireless / May 2004Website "Minutes Used" vs. "Reality"
Has anyone else found that the latest version of listing "minutes used" shows no relation to reality? For example, most of my wife's calls are "Night/Weekend" and is hours. The website only shows 3 minutes Night/Weekend used for all of our phones. The rest in under normal talk time. Joe K. An person who wishes not to post his name/email has contributed this fuel for the fire.... I have given up trying to understand my current monthly in-progress cell phone usage with ATT Wireless. I now wish that I would never have signed a cell phone plan agreement with them. They have a web site where I can "View Minutes", but they mix different parts of the plan on various line items, some count against prime time usage and some don't. To make matters worse, if you have two cell phones on the "Plan", some used minutes show up on the web page for one phone, but not on the other. According to the ATT Wireless Customer Service reps, you are then supposed to add (or subtract?) what you see on this page from some line one the other phone's page, but keep in mind that your 1000 minutes mobile to mobile minutes, which are added into that line, but not counted against your prime time minutes, may overstate the actual amount of minutes that you have used, etc, etc, and these exceptions go on to the point that out of complete frustration. I politely tell them to forget that I called. The ATT Wireless Reps are used to calls like mine, they said today, "especially from customers on a plan". Well, I would imagine that almost all users are on a plan these days. I have called them several times since 12/03, they say they are aware of concerns like mine. I have not seen any attempt from AT Wireless to provide accurate information on-line. The web page looks exactly the same now as it did then. As some kind of pacifier, they have told me to look at last month's statement, because once the billing cycle is closed, the billing is broken out by line item there correctly. Who cares about last month? At the $0.40 per minute for additional minutes beyond what my plan provides, and with two cell phones on the "plan" and a teenage daughter, I am concerned about exceeding the plan's minutes this month, not last month. This is like driving a car without a gas gauge. ====================== Maybe Cingular will have some better "IT" guys!!!!!! Joe K. Even though I can't stand ATTWS for most things... my web page used minutes have usually been pretty up to date give 24 hours. But then again we only have 1 phone. Are you on tdma or GSM, as I believe they are different web sites. > An person who wishes not to post his name/email has contributed this > fuel for the fire.... [quoted text clipped - 36 lines] > Maybe Cingular will have some better "IT" guys!!!!!! > Joe K. (Well, lets see if this "Post a reply" post shows up) I am on GSM. Anyone have any idea if GSM sees a different web site than TDMA? Regards, Brcobrem > Even though I can't stand ATTWS for most things... my web page used minutes > have usually been pretty up to date give 24 hours. But then again we only [quoted text clipped - 42 lines] > > Maybe Cingular will have some better "IT" guys!!!!!! > > Joe K. Don't know about content of GSM vs. TDMA websites, but they are independent as far as ID and Password. Anyhow, as of the start of my new billing cycle on the 15th, the method of reporting minutes used reflects that which is reported on my bill and seems to be accurate in each of the "minutes used" categories. Yeah!!!!!!!!!!! Joe K. Hi All, Per Joe's suggestion, I just when to my Att Wireless web site (GSM), and yes, they most certainly have recently fixed the display of the current minutes used. I have a two phone shared plan, and there's a page for each phone. Each page has two tables: one table for the specific phone's useage, and a second table that shows the combined shared useage. This is exactly what I was looking for. Thank you ATT Wireless for fixing the the GSM website. Now it is easy to understand my cell phones' current minutes used. Sincerely, B. > Don't know about content of GSM vs. TDMA websites, but they are > independent as far as ID and Password. [quoted text clipped - 7 lines] > > Joe K. |
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