So no more temporary suspensions?

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robert@elastica.com - 08 Dec 2005 03:51 GMT

In the past if you took a long vacation you could temporary suspend
your account so you didn't have to pay your monthly rate plan whilst
you weren't using it. Now it seems ATTWS considers the loss of revenue
from offering this service to be signifcant enough to remove it. This
really annoys me that something that doesn't cost them was removed. I'm
now forced to pay for service I simply will not use. Are there any laws
preventing companies from doing this? My cable provider allows me to
suspend my account whilst I'm on vacation (albeit for a fee) but is my
cell phone provider required to?

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John Navas - 08 Dec 2005 04:36 GMT

>In the past if you took a long vacation you could temporary suspend
>your account so you didn't have to pay your monthly rate plan whilst
>you weren't using it. Now it seems ATTWS considers the loss of revenue
>from offering this service to be signifcant enough to remove it.

That would now be Cingular. ATTWS is no more.

>This
>really annoys me that something that doesn't cost them was removed. I'm
>now forced to pay for service I simply will not use. Are there any laws
>preventing companies from doing this?

What would be the rationale for that?

>My cable provider allows me to
>suspend my account whilst I'm on vacation (albeit for a fee) but is my
>cell phone provider required to?

No. Why should it?

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Best regards, SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>

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basfm6 - 11 Dec 2005 23:31 GMT

How do you figure it's a service that doesn't cost them? You can't cover
your costs if you don't generate revenue!

That was ATTWS. You're with Cingular now. Cingular is not under any
obligation to keep such an offer in place. No company is legally bound to do
such a thing, though some utilities do by choice. Basically you signed up
for monthly service, so pay it or cancel. I'm presuming you're well past
your contract obligation.

> In the past if you took a long vacation you could temporary suspend
> your account so you didn't have to pay your monthly rate plan whilst
> you weren't using it. Now it seems ATTWS considers the loss of revenue
> from offering this service to be signifcant enough to remove it.

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