ATT Automated Pay System (*729)

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Ted LeBlond - 13 Jun 2008 03:31 GMT

whenever i try to access this to make a payment regardless of the day
or time I get bounced to a real person (during normal business hours)
or a recorded message saying they are closed. if i press 1 for the
automated system i again get the same thing.

anyone else have this problem?

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ADSisson - 15 Jun 2008 07:59 GMT

> whenever i try to access this to make a payment regardless of the day
> or time I get bounced to a real person (during normal business hours)
> or a recorded message saying they are closed. if i press 1 for the
> automated system i again get the same thing.
>
> anyone else have this problem?

Do you have a back due balance? This is the only way I could see you
being bounced to a live rep.

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Ted LeBlond - 15 Jun 2008 13:05 GMT

> > or time I get bounced to a real person (during normal business hours)
> > or a recorded message saying they are closed. if i press 1 for the
[quoted text clipped - 4 lines]
> Do you have a back due balance? This is the only way I could see you
> being bounced to a live rep.

nope... whether my first bill or third.. if i pay before, during or
after the due date, doesnt work.

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Ted LeBlond - 18 Jun 2008 15:04 GMT

so att says the reason why it - IVR and auto pay system doesnt work
for me is because there are quotes in my name on my account (i.e.
"Ted")...

BS.... it has never worked even before the quotes got added.

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