As existing customers, we changed to a shared minutes plan with AT&T in
Jan 2001. For $29.99 for the primary account plus $10 for an extra
phone, it came with 125 anytime minutes, and a choice of 1000 night &
weekend minutes, or 350 long distance night and weekend minutes. We
chose the 350 long distance minutes.

At least that is what we think it was. We are not heavy cell phone users
(typically less than 200 minutes a month) but this month I was on the
phone a lot, dealing with contractors, delivery people, classified ads
etc while trying to remodel my condo. AT&T only gave me my 125 anytime
and 253 (???) off-peak minutes before charging me for additional
minutes.

We have never changed our plan, and they still bill us $39.99 plus taxes
etc.

My problem is that the website that once held the information on the
plan we got is obviously long gone. I have never received anything that
states what the plan was, the January 2001 statement that includes the
changeover to the new plan just has some boilerplate about how we
committed to another 1 year contract.

Can anyone point me to somewhere that may have the details of that plan?
Or can you let me know if my memory is playing tricks on me? I am
convinced it was 350 minutes, but I want to be sure before I take on
AT&T's customer service. At this stage I am looking at an additional $86
in cell phone charges, but by my reckoning it should only be about $48.

Another interesting feature of our plan- our night hours are 7pm until
7am, I see the new plans are 9pm until 6 am.

Thanks,

Mark