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Cellular Phone Forum / Providers / ATT Wireless / September 2008

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it's official: iPhone 3G is defective

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Mark Crispin - 24 Sep 2008 01:15 GMT
T-Mobile in Germany joined AT&T and other mobile phone companies in saying
that the connective problems with iPhone 3G are due to the iPhone and not
their network.  This is the latest of a string of bad news for Apple: the
flop of MobileMe, overheating iPods in Japan, and the recall of the iPhone
3G power adapters.

Now we know what is broken: a chip made by Infineon Technologies (IFX)
that is incapable of handling the load placed on it by the iPhone.

Apple's recent software upgrade is an attempt to work around the problem.
However the problems won't be solved by anything short of replacing the
chip, meaning an upgrade to the iPhone 3G hardware.

The silver lining on the cloud is that the rest of iPhone 3G's design
seems to be sound, and that once the faulty chip is replaced iPhone 3G
should have comparable performance to other 3G phones.

Meanwhile, iPhone 3G connectivity continues to lag behind competing 3G
phones.  Verizon Wireless is delightedly beating up on both AT&T and
iPhone 3G, with scores of emails to journalists with subjects such as
"AT&T's network still suspect" and "iPhone Reception on AT&T's `3G'
Network: Static".

-- Mark --

http://panda.com/mrc
Democracy is two wolves and a sheep deciding what to eat for lunch.
Liberty is a well-armed sheep contesting the vote.
Larry - 24 Sep 2008 02:38 GMT
> Apple's recent software upgrade is an attempt to work around the
> problem. However the problems won't be solved by anything short of
> replacing the chip, meaning an upgrade to the iPhone 3G hardware.

You forgot misc.phone.mobile.iphone so I took it upon myself to repost this
important news item to there, too.

Nothing short of a massive recall of the defective equipment will correct
the problem.  It's only fair, to the customers and the carriers who are
suffering from the data retries over and over.

Apple needs to step up to the plate and take responsibility for the
problem....insufficient beta testing and error correction.

Could this be a factor in the stock continuing to drop far more in
percentage than the overall market?  Could this be why INSIDERS have dumped
over 14% of the insider-held stocks in the last few months?
http://finance.yahoo.com/q/it?s=AAPL

Insider Purchases - Last 6 Months
    Shares    Trans
Purchases    0
Sales    1,062,040    13
Net Shares Purchased
(Sold)    (1,062,040)    13
Total Insider Shares Held    6.20M    N/A
% Net Shares Purchased
(Sold)    (14.6%)    N/A

Why would you dump your shares in a company doing so well?  Mac sales are
up 30%!
David G. Imber - 24 Sep 2008 06:02 GMT
>T-Mobile in Germany joined AT&T and other mobile phone companies in saying    
    Would you mind providing a source? Cursory search didn't turn
this up for me.

    Thanks, DGI
David G. Imber - 24 Sep 2008 06:04 GMT
>>T-Mobile in Germany joined AT&T and other mobile phone companies in saying
>   
>    Would you mind providing a source? Cursory search didn't turn
>this up for me.
   
    Sorry to trouble you. Found this:

http://www.cellular-news.com/story/33779.php

    Although I haven't seen any follow up yet.

    DGI
David G. Imber - 24 Sep 2008 06:17 GMT
>>>T-Mobile in Germany joined AT&T and other mobile phone companies in saying
>>   
[quoted text clipped - 8 lines]
>
>    DGI

    Actually, please forgive me for following my own post twice,
but I hope that you actually do have a bona fide source because the
article I cite above is just journalistic dreck. It says it has at
least two contributors, but even so it turns up nothing technically
factual. It even hedges its very first line: "Connectivity issues with
Apple's popular iPhone 3G LIKELY stem from the device, not the
wireless carriers that support it..." (Emphasis mine). The rest of the
article is just anonymous opinions.

    The only thing that comes near to an assertion fact from which
one could draw the conclusion stated in the headline is near the very
bottom where it once again quotes that Nomura Securities guy, Windsor,
but that was old a month ago, and he never followed up his speculation
with proof.

    Perhaps you have a more concrete source?

    Thanks again, DGI
David G. Imber - 24 Sep 2008 08:07 GMT
>    Perhaps you have a more concrete source?

    Here, on the other hand is DOCUMENTED evidence of AT&T taking
responsibility for the early poor performance:

http://www.macworld.co.uk/ipod-itunes/news/index.cfm?newsid=22876&pagtype=allchandate
Larry - 24 Sep 2008 13:20 GMT
>>     Perhaps you have a more concrete source?
>
[quoted text clipped - 3 lines]
> http://www.macworld.co.uk/ipod-itunes/news/index.cfm?newsid=22876&pagty
> pe=allchandate

And you don't think ATT and Apple are in bed with each other trying to
deflect users from a full blown recall, the proper conduct, saving the
company millions?

ATT stands to gain because if they take the heat with a "we're working on
the network" excuse, as carriers always do, they don't have to pay out
millions for Apple and handle piles of defective product THEY sold to
consumers, as per Magnusson-Moss Warranty Protection Act 15USC50-2300.

Apple stands to gain millions from not having to replace the defective
product with new product out of the cash drawer COD.

So, in collusion, they both gain by this deflection that "it's the network,
stupid."

Stupid, indeed, if consumers let them get away with it.

....so, we do it the hard way with lawyers and class actions wasting
millions more for the same results....recalling defective product as per
Federal law.

(sigh)
George Kerby - 24 Sep 2008 16:37 GMT
On 9/24/08 7:20 AM, in article Xns9B235A3B05DEFnoonehomecom@208.49.80.253,

>>>     Perhaps you have a more concrete source?
>>
[quoted text clipped - 27 lines]
>
> (sigh)

Get out yer tinfoil hat, Larro. It's a conspiracy!!!!

BTW: The previous post about Canon. You should see the horror stories over
at 'rec.photo.digital' about Canon care. And don't get me wrong: I shoot
Canon professionally (EOS-1DsMarkIII and the 40D for backup) and think that
Nikon isn't even close
Larry - 24 Sep 2008 16:50 GMT
> BTW: The previous post about Canon. You should see the horror stories
> over at 'rec.photo.digital' about Canon care. And don't get me wrong:
> I shoot Canon professionally (EOS-1DsMarkIII and the 40D for backup)
> and think that Nikon isn't even close

Thanks for the pointer to the newsgroup.  I'll go have a look.  My personal
experience with Canon couldn't have been better....unless they sent a
pretty blonde over to pick it up.
Carl - 24 Sep 2008 18:07 GMT
>> BTW: The previous post about Canon. You should see the horror stories
>> over at 'rec.photo.digital' about Canon care. And don't get me wrong:
[quoted text clipped - 4 lines]
> personal experience with Canon couldn't have been better....unless
> they sent a pretty blonde over to pick it up.

As I'm sure that that would be the "pretty blonde's" dream too Larry.
Larry - 24 Sep 2008 18:34 GMT
"Carl" <crothman@NOSPAMoptonline.net> wrote in news:48da7415$0$4882
$607ed4bc@cv.net:

>> Thanks for the pointer to the newsgroup.  I'll go have a look.  My
>> personal experience with Canon couldn't have been better....unless
>> they sent a pretty blonde over to pick it up.
>>
> As I'm sure that that would be the "pretty blonde's" dream too Larry.

Obviously.....
David G. Imber - 25 Sep 2008 06:43 GMT
>>>     Perhaps you have a more concrete source?
>>
[quoted text clipped - 7 lines]
>deflect users from a full blown recall, the proper conduct, saving the
>company millions?

    Well, yes, this could be a case of collusion. And though it's
more airtight conspiratorially than I think either company is capable
of, there's another problem: It's pretty much the dictionary
definition of cutting off your nose to spite your face. They've got a
bunch of G3 phones in their line up iirc. So you're saying they're
going to go to the market with news that they can't support maybe a
half dozen phones and risk a precipitous decline in subscribership
rather than cutting their loss by forcing one unit to fall on its
sword? I don't think so.

    Read it again, he's giving a mea culpa for screwing up 3G
deployment. Nothing to do specifically with the iPhone.

    DGI
Larry - 24 Sep 2008 13:13 GMT
> "Connectivity issues with
> Apple's popular iPhone 3G LIKELY stem from the device, not the
> wireless carriers that support it..."

Being in denial is normal when it costs the company millions.

All the carriers, not just ATT, have connectivity issues with iphone 3G.  
It doesn't take an extensive research program to figure out where the
finger should be pointed, seeing as how other devices from other
manufacturers don't exhibit the same connectivity issues.

"Place one of these denial suppressant suppositories up your rectum and
recall and replace all the defective units, immediately.  You'll feel
much better and sleep well, again, Apple."

To help Apple get this ball rolling in the right direction, they need to
go here:
http://www.usa.canon.com/consumer/controller?
act=PgComSmModDisplayAct&keycode=2112&fcategoryid=221&modelid=8776

...and use this advisory as a template for the right thing to do,
replacing Canon with Apple, replacing the bad cameras with iPhone 3G,
and replacing the CCD Imager with the bad IC in the iPhone.  Don't
change any of the other wording at all.

I just bought a wonderful Canon A70 from a thrift shop for $10 because
it didn't work...wouldn't take the picture on the defective imager.  I
found this advisory at Canon's website. (Note to Apple, don't try to
hide the notice but leave it where anyone can find it, easily.)

I sent an email to Canon tech support about the problem, admitting I was
not the original owner and bought the camera used.  Canon support
immediately emailed me back with instructions to try to display a
picture off the camera's Compact Flash memory card.  I did what they
said and replied so to their email.  They returned email with an
attached UPS pre-paid shipping label and instructions how to pack the
camera for UPS shipment.  I shipped the camera back.

2 days after they received it, I got an email saying they had inspected
my camera and found the CCD imager covered under the repair plan was, in
fact, the problem and I would be getting it repaired free of charge,
even though I wasn't the original owner.  3 days after that, I got an
email that they had repaired my camera, tested all functions, performed
cleaning and alignment maintenance on it free of charge and were
shipping it back to me 2-day FEDEX at their expense with the tracking
number.

The repaired camera is flawless.  I'm having a great time taking
pictures with it.  My problem is I have a Private Pilot's License for
single engine Cessnas and the A70 is a Boeing 747-300 with all the
latest modifications.  I'm working on turning off the autopilot and
taking the controls, myself.  It's a very complex camera that has had
rave reviews from the professional photographer reviewers on the net.
http://www.imaging-resource.com/PRODS/A70/A70A.HTM
The $349 camera was a good investment at $10.  I have twice that much in
the CF 2GB memory card I bought for it plus a $5 carrying lanyard....(c;

1/2000th of a second fastest shutter speed will stop a waterfall dead in
its tracks with absolutely no blurring of the water droplets...amazing.

Guess which camera company I highly recommend for cameras, printers,
copiers, digital imaging, now.  NOONE is better than Canon in treating
even its used customers like royalty...NOONE.

Apple simply needs to step up to the plate like this and become the
finest company in the personal electronics business, standing out from
the crowd.  With their high profit margins, they can afford it......It's
easy to forget this one-PC-board product of off-the-shelf parts sells
for $600, $400 from ATT, $200 from you...on the time payment plan.
David G. Imber - 25 Sep 2008 06:53 GMT
>> "Connectivity issues with
>> Apple's popular iPhone 3G LIKELY stem from the device, not the
>> wireless carriers that support it..."
>
>Being in denial is normal when it costs the company millions.

    Sorry, your moves are so smooth that I'm baffled. Who's in
denial? I was quoting this supposedly authoritative article's first
line. The title implies that it's the device, and the first line says
it's likely the device. I don't know what school of journalism that
guy went to, but...

    It reminds me of a clip that I've kept from the August 2004
Int'l. Herald Tribune, just to continually remind myself of the
meaning of journalistic shenanigans. It's by a writer who's still
above the fold quite at the NY Times. I won't give his name because I
don't know the editorial policy of the IHT. It's possible someone else
slapped the headline over a syndicated article.

    The headline says: "As countdown quickens, Bush enjoys sizable
lead".

    The first line reads: " Washington: President George W. Bush
enters the fall campaign with a modest lead over Senator John
Kerry..."

    So sizable or modest. Is it definitely the phone or is it
"likely" the phone. The OP, as you can see, said "It's official".

    Pure bs. DGI
Larry - 25 Sep 2008 17:29 GMT
> Sorry, your moves are so smooth that I'm baffled. Who's in
> denial? I was quoting this supposedly authoritative article's first
> line. The title implies that it's the device, and the first line says
> it's likely the device. I don't know what school of journalism that
> guy went to, but...

Nice deflection but transparent as hell.  "That guy" is reporting
exactly what the carriers with iPhones say in OTHER COUNTRIES on OTHER
SYSTEMS.  The chances of ALL 3G systems iPhone operates on being wrong
is damned near zero, especially when hundreds of other models from other
manufacturers are working just fine.  Take the rosy Apple glasses off
and look.  When the iPhone came on the air on their systems, 3G tanked
from all iPhones making noises from retries and poor connectivity.

The 3G chipset is the problem.  The ONLY cure is to correct the problem
with a REPLACEMENT chipset that works.  The ONLY way that can be done is
to put out a CORRECTED product that is ready for consumers.  (By the
way, this IS covered by Magnusson-Moss in the USA.  It's called "Implied
Warranty of Fitness for a Particular Purpose", in this case it's
supposed to be a working sellphone.  Every product with a written
warranty, including I found out Yamaha Motors who made my defective
jetski and Apple Computer who made your defective iPhone IS COVERED by
this warranty right of the consumer....even if they disclaim it, which
FEDERAL LAW says they cannot.

Here.  Read the FTC (enforcement department for the act) manual to the
Business Community:

http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.shtm

Every consumer needs to read this manual.  You don't have to accept
whatever the bastards throw at you and whatever excuse they have for the
defective products.  Every WalMart has a special department called
"Customer Service" to handle these claims.  WalMart cheerfully refunds
your money on the cheap toaster that won't make toast.  WalMart doesn't
do this because they're your friend.  WalMart is doing this because they
MUST under FEDERAL LAW.  Apple Computer isn't listed as having an
exception on file with FTC for any product it sells.  iPhone, iPod, Mac,
Touch are all covered.

Now according to the law, which you can read here:
http://www4.law.cornell.edu/uscode/html/uscode15/usc_sup_01_15_10_
50.html

Now, click on section 2304 to open it and read (a)(4):

"(4) if the product (or a component part thereof) contains a defect or
malfunction after a reasonable number of attempts by the warrantor to
remedy defects or malfunctions in such product, such warrantor must
permit the consumer to elect either a refund for, or replacement without
charge of, such product or part (as the case may be). The Commission may
by rule specify for purposes of this paragraph, what constitutes a
reasonable number of attempts to remedy particular kinds of defects or
malfunctions under different circumstances. If the warrantor replaces a
component part of a consumer product, such replacement shall include
installing the part in the product without charge."

Federal courts, state courts, local courts have all agreed they they
have 30 days and/or 3 attempts to fix whatever is wrong with the
product.  (Notice after that it says the warrantor, Apple, must permit
the CONSUMER, not Apple, to elect whether to get a FULL REFUND or
REPLACEMENT WITHOUT CHARGE)  It's not up to THEM to offer you anything.  
It's up to YOU to decide whether to return the defective product and get
your money back...or...get a REPLACEMENT for the defective product.

This has nothing to do with any bullshit company policy, either, that
you have to return it in 3 days or 30 days or all that smoke screen.  
READ the manual.  IMPLIED WARRANTIES ARE IN FORCE FOR THE DURATION OF
THE WRITTEN WARRANTY....sometimes beyond!

You'll also notice it DOESN'T say they have a choice to try to boost you
into trading in your defective Chevy for a DIFFERENT, HIGHER PRICED
model!  They do NOT!  There are two choices in the law....REFUND of
every penny you paid for it.....REPLACEMENT with a NEW, not a used piece
of sh.t some kid dropped but still works except for the scratches and
cracks in the case like the DEALER tries to boost on you to save
profits.

None of the words in that paragraph lend to corporation interpretation.  
They are VERY clear and FTC follows them TO THE LETTER.

If it's defective, Apple owes it to every one of you to make that choice
for yourself....without threats, interventions, boosting or other
pressure bullshit.  You have the right to a DEFECT FREE product.

AT&T is the DEALER for this product, unless you bought it from Apple.  
AT&T IS RESPONSIBLE TO YOU, just as much as the manufacturer.  Read the
manual!  THE SELLER is the party responsible for compliance, whether he
likes it or not.....and he doesn't.  "We just sell it, we're not
responsible for it working."  That's pure BULLSHIT!  They ARE
responsible.

If you go to ftc.gov you can find their phone number.  Call them and ask
them about the act and what it will do for you.  They were very nice
when I called to enquire.  FTC is your FRIEND in this matter.  Treat
them so.  It's their job to enforce the act and its provisions.  They
wrote the manual the seller and manufacturer MUST FOLLOW BY LAW.
Todd Allcock - 25 Sep 2008 23:23 GMT

> Nice deflection but transparent as hell.  "That guy" is reporting
> exactly what the carriers with iPhones say in OTHER COUNTRIES on OTHER
> SYSTEMS.

To be fair, I'm unware on ANY carrier publically blaming the iPhone (except
T-Mo Netherlands) and they retracted after the last firmware.  (Or perhaps
the guy who made the statement thought better of it after finding a horse's
head clad in a black turtleneck in his bed... ;-)

>   The chances of ALL 3G systems iPhone operates on being wrong
> is damned near zero, especially when hundreds of other models from other
> manufacturers are working just fine.

Again, to be fair, while many users are experiencing problems, the vast
majority simply aren't.  

> Take the rosy Apple glasses off
> and look.  When the iPhone came on the air on their systems, 3G tanked
> from all iPhones making noises from retries and poor connectivity.

I've read some of the site
Collecting complaints, and it's obvious even the complainers don't know
exactly what their looking for, since many of the "complaints" were
unrelated to the supposed problem.

> The 3G chipset is the problem.

That's certainly a possibility, but no one has definitively said that.

>  The ONLY cure is to correct the problem
> with a REPLACEMENT chipset that works.  The ONLY way that can be done is
> to put out a CORRECTED product that is ready for consumers.

No, not necessarily.  Many hardware flaws can be corrected, (or at least
"masked") by software.
David G. Imber - 25 Sep 2008 23:57 GMT
>> Sorry, your moves are so smooth that I'm baffled. Who's in
>> denial? I was quoting this supposedly authoritative article's first
[quoted text clipped - 5 lines]
>exactly what the carriers with iPhones say in OTHER COUNTRIES on OTHER
>SYSTEMS.  

    Specific names, sources please. Thanks.

>Take the rosy Apple glasses off and look.  

    Might surprise you, but I'm anything but a fan of Apple.

>The 3G chipset is the problem.  The ONLY cure is to correct the problem
>with a REPLACEMENT chipset that works.

    If anyone could prove this I'd be first in line. No one has at
this point in time. Goodness knows there've been opportunities.

    DGI
Larry - 26 Sep 2008 02:33 GMT
> Specific names, sources please. Thanks.

Is your Google broken, too??

http://www.iht.com/articles/ap/2008/08/20/business/NA-TEC-US-Apple-IPhone-
Fix.php
Todd Allcock - 26 Sep 2008 03:43 GMT
> > Specific names, sources please. Thanks.
>
> Is your Google broken, too??
>
> http://www.iht.com/articles/ap/2008/08/20/business/NA-TEC-US-Apple-IPhone-
> Fix.php

And how does that answer David's question?  The article has no mention of
any carrier blaming Apple, nor does it specifically blame the chipset Apple
chose.

Like David, I haven't seen any definitive condemnation of the chipset, and
no carriers other than T-Mo Netherlands blamed  Apple, and even T-Mo agreed
the 2.0.2 software update fixed the problem.
David G. Imber - 26 Sep 2008 06:24 GMT
>> Specific names, sources please. Thanks.
>
>Is your Google broken, too??
>
>http://www.iht.com/articles/ap/2008/08/20/business/NA-TEC-US-Apple-IPhone-
>Fix.php

    That article is dated from AUGUST 20 (!), and it offers
absolutely nothing about the hardware OR the network.

    Is your calendar broken, your reading glasses, or what?

    DGI
David G. Imber - 26 Sep 2008 06:30 GMT
>> Specific names, sources please. Thanks.
>
>Is your Google broken, too??
>
>http://www.iht.com/articles/ap/2008/08/20/business/NA-TEC-US-Apple-IPhone-
>Fix.php

    Wait a second...I just realized I'm actually arguing with
Larry. What's come over me?!

    He's got to be some kind of powerful shaman to have
ensorcelled me into an activity that ridiculous. Thank goodness I've
come to my senses.

    DGI
SMS - 25 Sep 2008 08:52 GMT
> The silver lining on the cloud is that the rest of iPhone 3G's design
> seems to be sound, and that once the faulty chip is replaced iPhone 3G
> should have comparable performance to other 3G phones.

That's the peril of being an early adopter.

Any news about when iPhone's with a new rev of the Infineon chip will
begin shipping or how Apple will handle replacements of existing 3G iPhones?

[alt.cellular.cingular removed, Cingular no longer exists]
Larry - 25 Sep 2008 17:33 GMT
> Any news about when iPhone's with a new rev of the Infineon chip will
> begin shipping or how Apple will handle replacements of existing 3G
> iPhones?

How Apple "handles replacements" is easily identified if you read my rant
about Magnusson-Moss I just posted.  Apple has no choice.  It's up to YOU,
the consumer, to REFUND or REPLACE if they cannot fix your unit in a timely
manner (3 attempts/30 days)  USED equipment, by the way, is NOT ACCEPTABLE
under the act.  You didn't buy USED equipment.  You bought NEW
equipment....
 
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