Cellular Phone Forum / Providers / ATT Wireless / September 2008
it's official: iPhone 3G is defective
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Mark Crispin - 24 Sep 2008 01:15 GMT T-Mobile in Germany joined AT&T and other mobile phone companies in saying that the connective problems with iPhone 3G are due to the iPhone and not their network. This is the latest of a string of bad news for Apple: the flop of MobileMe, overheating iPods in Japan, and the recall of the iPhone 3G power adapters.
Now we know what is broken: a chip made by Infineon Technologies (IFX) that is incapable of handling the load placed on it by the iPhone.
Apple's recent software upgrade is an attempt to work around the problem. However the problems won't be solved by anything short of replacing the chip, meaning an upgrade to the iPhone 3G hardware.
The silver lining on the cloud is that the rest of iPhone 3G's design seems to be sound, and that once the faulty chip is replaced iPhone 3G should have comparable performance to other 3G phones.
Meanwhile, iPhone 3G connectivity continues to lag behind competing 3G phones. Verizon Wireless is delightedly beating up on both AT&T and iPhone 3G, with scores of emails to journalists with subjects such as "AT&T's network still suspect" and "iPhone Reception on AT&T's `3G' Network: Static".
-- Mark --
http://panda.com/mrc Democracy is two wolves and a sheep deciding what to eat for lunch. Liberty is a well-armed sheep contesting the vote.
Larry - 24 Sep 2008 02:38 GMT > Apple's recent software upgrade is an attempt to work around the > problem. However the problems won't be solved by anything short of > replacing the chip, meaning an upgrade to the iPhone 3G hardware. You forgot misc.phone.mobile.iphone so I took it upon myself to repost this important news item to there, too.
Nothing short of a massive recall of the defective equipment will correct the problem. It's only fair, to the customers and the carriers who are suffering from the data retries over and over.
Apple needs to step up to the plate and take responsibility for the problem....insufficient beta testing and error correction.
Could this be a factor in the stock continuing to drop far more in percentage than the overall market? Could this be why INSIDERS have dumped over 14% of the insider-held stocks in the last few months? http://finance.yahoo.com/q/it?s=AAPL
Insider Purchases - Last 6 Months Shares Trans Purchases 0 Sales 1,062,040 13 Net Shares Purchased (Sold) (1,062,040) 13 Total Insider Shares Held 6.20M N/A % Net Shares Purchased (Sold) (14.6%) N/A
Why would you dump your shares in a company doing so well? Mac sales are up 30%!
David G. Imber - 24 Sep 2008 06:02 GMT >T-Mobile in Germany joined AT&T and other mobile phone companies in saying Would you mind providing a source? Cursory search didn't turn this up for me.
Thanks, DGI
David G. Imber - 24 Sep 2008 06:04 GMT >>T-Mobile in Germany joined AT&T and other mobile phone companies in saying > > Would you mind providing a source? Cursory search didn't turn >this up for me. Sorry to trouble you. Found this:
http://www.cellular-news.com/story/33779.php
Although I haven't seen any follow up yet.
DGI
David G. Imber - 24 Sep 2008 06:17 GMT >>>T-Mobile in Germany joined AT&T and other mobile phone companies in saying >> [quoted text clipped - 8 lines] > > DGI Actually, please forgive me for following my own post twice, but I hope that you actually do have a bona fide source because the article I cite above is just journalistic dreck. It says it has at least two contributors, but even so it turns up nothing technically factual. It even hedges its very first line: "Connectivity issues with Apple's popular iPhone 3G LIKELY stem from the device, not the wireless carriers that support it..." (Emphasis mine). The rest of the article is just anonymous opinions.
The only thing that comes near to an assertion fact from which one could draw the conclusion stated in the headline is near the very bottom where it once again quotes that Nomura Securities guy, Windsor, but that was old a month ago, and he never followed up his speculation with proof.
Perhaps you have a more concrete source?
Thanks again, DGI
David G. Imber - 24 Sep 2008 08:07 GMT > Perhaps you have a more concrete source? Here, on the other hand is DOCUMENTED evidence of AT&T taking responsibility for the early poor performance:
http://www.macworld.co.uk/ipod-itunes/news/index.cfm?newsid=22876&pagtype=allchandate
Larry - 24 Sep 2008 13:20 GMT >> Perhaps you have a more concrete source? > [quoted text clipped - 3 lines] > http://www.macworld.co.uk/ipod-itunes/news/index.cfm?newsid=22876&pagty > pe=allchandate And you don't think ATT and Apple are in bed with each other trying to deflect users from a full blown recall, the proper conduct, saving the company millions?
ATT stands to gain because if they take the heat with a "we're working on the network" excuse, as carriers always do, they don't have to pay out millions for Apple and handle piles of defective product THEY sold to consumers, as per Magnusson-Moss Warranty Protection Act 15USC50-2300.
Apple stands to gain millions from not having to replace the defective product with new product out of the cash drawer COD.
So, in collusion, they both gain by this deflection that "it's the network, stupid."
Stupid, indeed, if consumers let them get away with it.
....so, we do it the hard way with lawyers and class actions wasting millions more for the same results....recalling defective product as per Federal law.
(sigh)
George Kerby - 24 Sep 2008 16:37 GMT On 9/24/08 7:20 AM, in article Xns9B235A3B05DEFnoonehomecom@208.49.80.253,
>>> Perhaps you have a more concrete source? >> [quoted text clipped - 27 lines] > > (sigh) Get out yer tinfoil hat, Larro. It's a conspiracy!!!!
BTW: The previous post about Canon. You should see the horror stories over at 'rec.photo.digital' about Canon care. And don't get me wrong: I shoot Canon professionally (EOS-1DsMarkIII and the 40D for backup) and think that Nikon isn't even close
Larry - 24 Sep 2008 16:50 GMT > BTW: The previous post about Canon. You should see the horror stories > over at 'rec.photo.digital' about Canon care. And don't get me wrong: > I shoot Canon professionally (EOS-1DsMarkIII and the 40D for backup) > and think that Nikon isn't even close Thanks for the pointer to the newsgroup. I'll go have a look. My personal experience with Canon couldn't have been better....unless they sent a pretty blonde over to pick it up.
Carl - 24 Sep 2008 18:07 GMT >> BTW: The previous post about Canon. You should see the horror stories >> over at 'rec.photo.digital' about Canon care. And don't get me wrong: [quoted text clipped - 4 lines] > personal experience with Canon couldn't have been better....unless > they sent a pretty blonde over to pick it up. As I'm sure that that would be the "pretty blonde's" dream too Larry.
Larry - 24 Sep 2008 18:34 GMT "Carl" <crothman@NOSPAMoptonline.net> wrote in news:48da7415$0$4882 $607ed4bc@cv.net:
>> Thanks for the pointer to the newsgroup. I'll go have a look. My >> personal experience with Canon couldn't have been better....unless >> they sent a pretty blonde over to pick it up. >> > As I'm sure that that would be the "pretty blonde's" dream too Larry. Obviously.....
David G. Imber - 25 Sep 2008 06:43 GMT >>> Perhaps you have a more concrete source? >> [quoted text clipped - 7 lines] >deflect users from a full blown recall, the proper conduct, saving the >company millions? Well, yes, this could be a case of collusion. And though it's more airtight conspiratorially than I think either company is capable of, there's another problem: It's pretty much the dictionary definition of cutting off your nose to spite your face. They've got a bunch of G3 phones in their line up iirc. So you're saying they're going to go to the market with news that they can't support maybe a half dozen phones and risk a precipitous decline in subscribership rather than cutting their loss by forcing one unit to fall on its sword? I don't think so.
Read it again, he's giving a mea culpa for screwing up 3G deployment. Nothing to do specifically with the iPhone.
DGI
Larry - 24 Sep 2008 13:13 GMT > "Connectivity issues with > Apple's popular iPhone 3G LIKELY stem from the device, not the > wireless carriers that support it..." Being in denial is normal when it costs the company millions.
All the carriers, not just ATT, have connectivity issues with iphone 3G. It doesn't take an extensive research program to figure out where the finger should be pointed, seeing as how other devices from other manufacturers don't exhibit the same connectivity issues.
"Place one of these denial suppressant suppositories up your rectum and recall and replace all the defective units, immediately. You'll feel much better and sleep well, again, Apple."
To help Apple get this ball rolling in the right direction, they need to go here: http://www.usa.canon.com/consumer/controller? act=PgComSmModDisplayAct&keycode=2112&fcategoryid=221&modelid=8776
...and use this advisory as a template for the right thing to do, replacing Canon with Apple, replacing the bad cameras with iPhone 3G, and replacing the CCD Imager with the bad IC in the iPhone. Don't change any of the other wording at all.
I just bought a wonderful Canon A70 from a thrift shop for $10 because it didn't work...wouldn't take the picture on the defective imager. I found this advisory at Canon's website. (Note to Apple, don't try to hide the notice but leave it where anyone can find it, easily.)
I sent an email to Canon tech support about the problem, admitting I was not the original owner and bought the camera used. Canon support immediately emailed me back with instructions to try to display a picture off the camera's Compact Flash memory card. I did what they said and replied so to their email. They returned email with an attached UPS pre-paid shipping label and instructions how to pack the camera for UPS shipment. I shipped the camera back.
2 days after they received it, I got an email saying they had inspected my camera and found the CCD imager covered under the repair plan was, in fact, the problem and I would be getting it repaired free of charge, even though I wasn't the original owner. 3 days after that, I got an email that they had repaired my camera, tested all functions, performed cleaning and alignment maintenance on it free of charge and were shipping it back to me 2-day FEDEX at their expense with the tracking number.
The repaired camera is flawless. I'm having a great time taking pictures with it. My problem is I have a Private Pilot's License for single engine Cessnas and the A70 is a Boeing 747-300 with all the latest modifications. I'm working on turning off the autopilot and taking the controls, myself. It's a very complex camera that has had rave reviews from the professional photographer reviewers on the net. http://www.imaging-resource.com/PRODS/A70/A70A.HTM The $349 camera was a good investment at $10. I have twice that much in the CF 2GB memory card I bought for it plus a $5 carrying lanyard....(c;
1/2000th of a second fastest shutter speed will stop a waterfall dead in its tracks with absolutely no blurring of the water droplets...amazing.
Guess which camera company I highly recommend for cameras, printers, copiers, digital imaging, now. NOONE is better than Canon in treating even its used customers like royalty...NOONE.
Apple simply needs to step up to the plate like this and become the finest company in the personal electronics business, standing out from the crowd. With their high profit margins, they can afford it......It's easy to forget this one-PC-board product of off-the-shelf parts sells for $600, $400 from ATT, $200 from you...on the time payment plan.
David G. Imber - 25 Sep 2008 06:53 GMT >> "Connectivity issues with >> Apple's popular iPhone 3G LIKELY stem from the device, not the >> wireless carriers that support it..." > >Being in denial is normal when it costs the company millions. Sorry, your moves are so smooth that I'm baffled. Who's in denial? I was quoting this supposedly authoritative article's first line. The title implies that it's the device, and the first line says it's likely the device. I don't know what school of journalism that guy went to, but...
It reminds me of a clip that I've kept from the August 2004 Int'l. Herald Tribune, just to continually remind myself of the meaning of journalistic shenanigans. It's by a writer who's still above the fold quite at the NY Times. I won't give his name because I don't know the editorial policy of the IHT. It's possible someone else slapped the headline over a syndicated article.
The headline says: "As countdown quickens, Bush enjoys sizable lead".
The first line reads: " Washington: President George W. Bush enters the fall campaign with a modest lead over Senator John Kerry..."
So sizable or modest. Is it definitely the phone or is it "likely" the phone. The OP, as you can see, said "It's official".
Pure bs. DGI
Larry - 25 Sep 2008 17:29 GMT > Sorry, your moves are so smooth that I'm baffled. Who's in > denial? I was quoting this supposedly authoritative article's first > line. The title implies that it's the device, and the first line says > it's likely the device. I don't know what school of journalism that > guy went to, but... Nice deflection but transparent as hell. "That guy" is reporting exactly what the carriers with iPhones say in OTHER COUNTRIES on OTHER SYSTEMS. The chances of ALL 3G systems iPhone operates on being wrong is damned near zero, especially when hundreds of other models from other manufacturers are working just fine. Take the rosy Apple glasses off and look. When the iPhone came on the air on their systems, 3G tanked from all iPhones making noises from retries and poor connectivity.
The 3G chipset is the problem. The ONLY cure is to correct the problem with a REPLACEMENT chipset that works. The ONLY way that can be done is to put out a CORRECTED product that is ready for consumers. (By the way, this IS covered by Magnusson-Moss in the USA. It's called "Implied Warranty of Fitness for a Particular Purpose", in this case it's supposed to be a working sellphone. Every product with a written warranty, including I found out Yamaha Motors who made my defective jetski and Apple Computer who made your defective iPhone IS COVERED by this warranty right of the consumer....even if they disclaim it, which FEDERAL LAW says they cannot.
Here. Read the FTC (enforcement department for the act) manual to the Business Community:
http://www.ftc.gov/bcp/conline/pubs/buspubs/warranty.shtm
Every consumer needs to read this manual. You don't have to accept whatever the bastards throw at you and whatever excuse they have for the defective products. Every WalMart has a special department called "Customer Service" to handle these claims. WalMart cheerfully refunds your money on the cheap toaster that won't make toast. WalMart doesn't do this because they're your friend. WalMart is doing this because they MUST under FEDERAL LAW. Apple Computer isn't listed as having an exception on file with FTC for any product it sells. iPhone, iPod, Mac, Touch are all covered.
Now according to the law, which you can read here: http://www4.law.cornell.edu/uscode/html/uscode15/usc_sup_01_15_10_ 50.html
Now, click on section 2304 to open it and read (a)(4):
"(4) if the product (or a component part thereof) contains a defect or malfunction after a reasonable number of attempts by the warrantor to remedy defects or malfunctions in such product, such warrantor must permit the consumer to elect either a refund for, or replacement without charge of, such product or part (as the case may be). The Commission may by rule specify for purposes of this paragraph, what constitutes a reasonable number of attempts to remedy particular kinds of defects or malfunctions under different circumstances. If the warrantor replaces a component part of a consumer product, such replacement shall include installing the part in the product without charge."
Federal courts, state courts, local courts have all agreed they they have 30 days and/or 3 attempts to fix whatever is wrong with the product. (Notice after that it says the warrantor, Apple, must permit the CONSUMER, not Apple, to elect whether to get a FULL REFUND or REPLACEMENT WITHOUT CHARGE) It's not up to THEM to offer you anything. It's up to YOU to decide whether to return the defective product and get your money back...or...get a REPLACEMENT for the defective product.
This has nothing to do with any bullshit company policy, either, that you have to return it in 3 days or 30 days or all that smoke screen. READ the manual. IMPLIED WARRANTIES ARE IN FORCE FOR THE DURATION OF THE WRITTEN WARRANTY....sometimes beyond!
You'll also notice it DOESN'T say they have a choice to try to boost you into trading in your defective Chevy for a DIFFERENT, HIGHER PRICED model! They do NOT! There are two choices in the law....REFUND of every penny you paid for it.....REPLACEMENT with a NEW, not a used piece of sh.t some kid dropped but still works except for the scratches and cracks in the case like the DEALER tries to boost on you to save profits.
None of the words in that paragraph lend to corporation interpretation. They are VERY clear and FTC follows them TO THE LETTER.
If it's defective, Apple owes it to every one of you to make that choice for yourself....without threats, interventions, boosting or other pressure bullshit. You have the right to a DEFECT FREE product.
AT&T is the DEALER for this product, unless you bought it from Apple. AT&T IS RESPONSIBLE TO YOU, just as much as the manufacturer. Read the manual! THE SELLER is the party responsible for compliance, whether he likes it or not.....and he doesn't. "We just sell it, we're not responsible for it working." That's pure BULLSHIT! They ARE responsible.
If you go to ftc.gov you can find their phone number. Call them and ask them about the act and what it will do for you. They were very nice when I called to enquire. FTC is your FRIEND in this matter. Treat them so. It's their job to enforce the act and its provisions. They wrote the manual the seller and manufacturer MUST FOLLOW BY LAW.
Todd Allcock - 25 Sep 2008 23:23 GMT
> Nice deflection but transparent as hell. "That guy" is reporting > exactly what the carriers with iPhones say in OTHER COUNTRIES on OTHER > SYSTEMS. To be fair, I'm unware on ANY carrier publically blaming the iPhone (except T-Mo Netherlands) and they retracted after the last firmware. (Or perhaps the guy who made the statement thought better of it after finding a horse's head clad in a black turtleneck in his bed... ;-)
> The chances of ALL 3G systems iPhone operates on being wrong > is damned near zero, especially when hundreds of other models from other > manufacturers are working just fine. Again, to be fair, while many users are experiencing problems, the vast majority simply aren't.
> Take the rosy Apple glasses off > and look. When the iPhone came on the air on their systems, 3G tanked > from all iPhones making noises from retries and poor connectivity. I've read some of the site Collecting complaints, and it's obvious even the complainers don't know exactly what their looking for, since many of the "complaints" were unrelated to the supposed problem.
> The 3G chipset is the problem. That's certainly a possibility, but no one has definitively said that.
> The ONLY cure is to correct the problem > with a REPLACEMENT chipset that works. The ONLY way that can be done is > to put out a CORRECTED product that is ready for consumers. No, not necessarily. Many hardware flaws can be corrected, (or at least "masked") by software.
David G. Imber - 25 Sep 2008 23:57 GMT >> Sorry, your moves are so smooth that I'm baffled. Who's in >> denial? I was quoting this supposedly authoritative article's first [quoted text clipped - 5 lines] >exactly what the carriers with iPhones say in OTHER COUNTRIES on OTHER >SYSTEMS. Specific names, sources please. Thanks.
>Take the rosy Apple glasses off and look. Might surprise you, but I'm anything but a fan of Apple.
>The 3G chipset is the problem. The ONLY cure is to correct the problem >with a REPLACEMENT chipset that works. If anyone could prove this I'd be first in line. No one has at this point in time. Goodness knows there've been opportunities.
DGI
Larry - 26 Sep 2008 02:33 GMT > Specific names, sources please. Thanks. Is your Google broken, too??
http://www.iht.com/articles/ap/2008/08/20/business/NA-TEC-US-Apple-IPhone- Fix.php
Todd Allcock - 26 Sep 2008 03:43 GMT > > Specific names, sources please. Thanks. > > Is your Google broken, too?? > > http://www.iht.com/articles/ap/2008/08/20/business/NA-TEC-US-Apple-IPhone- > Fix.php And how does that answer David's question? The article has no mention of any carrier blaming Apple, nor does it specifically blame the chipset Apple chose.
Like David, I haven't seen any definitive condemnation of the chipset, and no carriers other than T-Mo Netherlands blamed Apple, and even T-Mo agreed the 2.0.2 software update fixed the problem.
David G. Imber - 26 Sep 2008 06:24 GMT >> Specific names, sources please. Thanks. > >Is your Google broken, too?? > >http://www.iht.com/articles/ap/2008/08/20/business/NA-TEC-US-Apple-IPhone- >Fix.php That article is dated from AUGUST 20 (!), and it offers absolutely nothing about the hardware OR the network.
Is your calendar broken, your reading glasses, or what?
DGI
David G. Imber - 26 Sep 2008 06:30 GMT >> Specific names, sources please. Thanks. > >Is your Google broken, too?? > >http://www.iht.com/articles/ap/2008/08/20/business/NA-TEC-US-Apple-IPhone- >Fix.php Wait a second...I just realized I'm actually arguing with Larry. What's come over me?!
He's got to be some kind of powerful shaman to have ensorcelled me into an activity that ridiculous. Thank goodness I've come to my senses.
DGI
SMS - 25 Sep 2008 08:52 GMT > The silver lining on the cloud is that the rest of iPhone 3G's design > seems to be sound, and that once the faulty chip is replaced iPhone 3G > should have comparable performance to other 3G phones. That's the peril of being an early adopter.
Any news about when iPhone's with a new rev of the Infineon chip will begin shipping or how Apple will handle replacements of existing 3G iPhones?
[alt.cellular.cingular removed, Cingular no longer exists]
Larry - 25 Sep 2008 17:33 GMT > Any news about when iPhone's with a new rev of the Infineon chip will > begin shipping or how Apple will handle replacements of existing 3G > iPhones? How Apple "handles replacements" is easily identified if you read my rant about Magnusson-Moss I just posted. Apple has no choice. It's up to YOU, the consumer, to REFUND or REPLACE if they cannot fix your unit in a timely manner (3 attempts/30 days) USED equipment, by the way, is NOT ACCEPTABLE under the act. You didn't buy USED equipment. You bought NEW equipment....
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