AT&T still unable to activate phones after 2 weeks

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Open Wound - 14 Nov 2003 06:02 GMT

Is this one seriously screwed up company or what!

I received my new phone almost 2 weeks back, but AT&T can't activate it
because their computers are down. For two weeks! And they don't know when
it will be back.

And what's worse, they charged my account an "Upgrade Processing Fee"
of $15. This charge was never revealed to me when I ordered the new GSM
phone. An unauthorized hidden charge, and they can't activate my phone
either.

AT&T has apparently lied to the press, claiming they have fixed the problem.
They haven't. Anyone can confirm this by calling 1-866-772-5413

Reply to this Message

Bruce - 14 Nov 2003 11:02 GMT

Is this problem for GSM only or TDMA also?

Bruce

> X-No-Archive: yes
>
[quoted text clipped - 11 lines]
> AT&T has apparently lied to the press, claiming they have fixed the problem.
> They haven't. Anyone can confirm this by calling 1-866-772-5413

Reply to this Message

Ted - 14 Nov 2003 20:44 GMT

Call them up and just ask the rep if they can access your account... TDMA or
GSM and they will say no..

> Is this problem for GSM only or TDMA also?
>
[quoted text clipped - 16 lines]
> problem.
> > They haven't. Anyone can confirm this by calling 1-866-772-5413

Reply to this Message

Bruce - 14 Nov 2003 20:54 GMT

Just tried it. They had no trouble accessing my account (TDMA).

Bruce

> Call them up and just ask the rep if they can access your account... TDMA or
> GSM and they will say no..
[quoted text clipped - 20 lines]
> > problem.
> > > They haven't. Anyone can confirm this by calling 1-866-772-5413

Reply to this Message

Isaiah Beard - 20 Nov 2003 18:00 GMT

> X-No-Archive: yes
>
[quoted text clipped - 3 lines]
> because their computers are down. For two weeks! And they don't know when
> it will be back.

Two weeks? Wow. All reports so far peg the downtime at about one week.

> And what's worse, they charged my account an "Upgrade Processing Fee"
> of $15. This charge was never revealed to me when I ordered the new GSM
[quoted text clipped - 3 lines]
> AT&T has apparently lied to the press, claiming they have fixed the problem.
> They haven't. Anyone can confirm this by calling 1-866-772-5413

Press 1 for english, 1 again for GSM service, and then 1 one more time
to "migrate one service." Recorded message: "Due to circumstances
beyond our control, we cannot answer your call at this time. Please try
again later."

I'm guessing this means the hold queue was full.

If you go through the same thing in spanish, the hold time is over 20
minutes. But, there is no announcement in either language that
specifically says services are down.

Signature

E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

Reply to this Message