I purchased a T616 from a local store (Tanasbourne, Oregon).  While
buying the phone, I waited 1 hour while the salesperson went into the
back room to talk on the phone.  By the time he came out of the back
room, the corp. accounts dept. was closed.  I didn't get my account
actived until late the 2nd day (Sat) and was told that the dept. was
closed over the weekend, contrary to what the sales guy told me...If
they only knew my hourly rate.

32 days later, 100 minutes of service on the brand new phone and the
LCD cracked internally...Overnight.  Perhaps due to a temp. variation.
I took it to the store and they wouldn't help me.  They told me I was
2 days past the return period.  Spoke to the store manager, informed
them that it was only 30 days since it was activated, had 100 minutes
on the phone, hardly used it, and showed them that it was clearly a
defect.

I was told that they wouldn't replace the phone and to call warranty
repairs, to get a refurb.  I called them and spoke to several people
-- all told me it was a "customer abuse" case that wasn't covered.  I
was told the manager would call me within 72 hours -- NEVER HEARD FROM
THEM, of course.

Then, called the local store, spoke to the manager.  She was
unprofessional and wouldn't help me either.  She gave me a non-working
number for the supposed district manager.  When called, I was told
that they wouldn't talk to customers and that they couldn't transfer
me to anyone without an extension.

This is the kind of service you get from AT&T.  This whole situation
is just unbelivable to me.  I'm going to tell everyone I know about
this experience.  I can't believe the way AT&T has handled this
situation.  I'm planning to file a complaint with the Oregon Better
Business Bureau and Attorney's General Office.

Regards, Mark