 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussion Groups General General TopicsGSMBluetoothProviders AlltelATT WirelessCingularFidoNextelSprint PCST-MobileVerizonManufacturers EricssonNokiaMotorolaCountry Specific Australian GroupUK GroupRelated Topics PocketPCPalmMore Topics ... |
Cellular Phone Forum / Providers / ATT Wireless / November 2003Lost my unlimited nights and weekends and they won't give it back.
Well I left the country for 3 months and decided to back my rate plan down to avoid the monthly charged. At no time was it explained to me that if I selected the $19.99 plan I'd lose my promotion. Now they are telling me that if I want it back it will require an extension to my contract. They are ***king kidding themselves. Well they can go to hell. They have profited substantially from this recent outage of there's and the fact that I've only had 45 minutes since I arrived back in the country I'm looking at a substantial bill this time round. That's the last money they get from me. I will be looking for other providers after my contract. Please help who is offering a better service/plans in the Chicago area? When is number portability due? I want to know when I catch ditch these folks. ATTWS probally doesn't give a rats a.s... They didn't to the many other posters here with simular problems. Should be called "AT&T screw you over Wireless" > Well I left the country for 3 months and decided to back my rate plan > down to avoid the monthly [quoted text clipped - 19 lines] > When is number portability due? I want to know when I catch ditch > these folks. Well the guy changed to the 19.99 plan to save money and he saved money, he wants back on the same plan he had, OK no problem, he has the option move to that plan again or other plans and take the promotions with a new contract or he can move to the plan with out any promotions and no contract. Sounds fair to me, what do you think promotions are there for, do you give something away for free? And for 10.00 bucks he could have put the old plan on vacation/seasonal suspension for up to 180 days, he probably should have done that. > ATTWS probally doesn't give a rats a.s... They didn't to the many other > posters here with simular problems. [quoted text clipped - 23 lines] > > When is number portability due? I want to know when I catch ditch > > these folks. When I changed my rate plan I specifically explained to them why I was doing so and at no time was I advised that I could suspend it like you said or that I would lose my existing promotion. If you contend that they are not required to tell me that then that's fine but a company that cares about it's customers would make sure they were aware of all the options available to them _even_ if it means they might earn less money out of that customer by making them aware of all of these options. > Well the guy changed to the 19.99 plan to save money and he saved money, > he wants back on the same plan he had, OK no problem, he has the option [quoted text clipped - 32 lines] > > > When is number portability due? I want to know when I catch ditch > > > these folks. I would contend that you might have gotten a rep who might have just got out of training and hadn't learned or forgot or maybe at the time just didn't care enough to tell you about the vacation/seasonal suspend. Everyone ought to work in a McDonalds once and do customer care for a while, so they can see what it is like on the other side. Companies care about it's customers? Of course they do, but like any for profit company, it's really all about the money, the rest is just conversation. They have a business model and the workers must stick to it. Personally I'd like to see a 15 % surcharge for anyone that doesn't speak fluent english, they cost the rest of us a lot of money. > When I changed my rate plan I specifically explained to them why I was > doing so and at no time was I advised that I could suspend it like you [quoted text clipped - 44 lines] > > > > When is number portability due? I want to know when I catch ditch > > > > these folks. > Companies care about it's customers? Of course they do, but like any for > profit company, it's really all about the money, the rest is just conversation. > They have a business model and the workers must stick to it. Personally I'd like > to see a 15 % surcharge for anyone that doesn't speak fluent english, they cost > the rest of us a lot of money. Be careful what you wish for. On a level of 0 - 5, with 0 being equivalent to a person who speaks absolutely no English, and 5 being equivalent to a person who speaks perfect English, the average American ranks around 3 (this is including all those people who speak Spanish as thier primary language). Excluding people who have a language other than English as a primary, it is still barely above 3. Most countries, including Canada, Britain, Australia, and New Zealand rank around a 4. Now, in terms of speaking English fluently, well, I can point out many errors in the above paragraph. 1) "it's customers?" "It's" is always a contraction for "it is". "Its" refers to the possesive pronoun, just like his or hers, there is no apostrophe. 2) "anyone that doesn't speak fluent english" One should never use the word "that" when referring to an attribute or ability of an animate subject or object. "That" should be used when referring to either an inanimate subject or object, or an inhuman subject or object, depending on the version of English you hold to be your standard. "Who" should be used when referring to human beings. "Who" and "whom" are the same word, but "Who" is in the subjective context, and "whom" is in the objective context. 3) "anyone that doesn't speak fluent english" Because "fluent" is used as an adjective to describe a person who can speak a language proficiently, it does not describe a language. Therefore, when describing the way a person speaks, "fluent" would not only change forms from an adjective to an adverb, it would also take the appropriate form, which in this case happens to be "fluently". 4) "anyone that doesn't speak fluent english" Because English is a proper noun in English, as is any other name of a language, it should always be capitalized. In today's business world, writing skills are integral parts of communication, and one's writing ability will often reflect his ability to communicate orally. Would you like that 15% fee added to your bill starting this month, or would you like that fee to start with next month's bill? NR > > Companies care about it's customers? Of course they do, but like any for > > profit company, it's really all about the money, the rest is just conversation. [quoted text clipped - 43 lines] > > NR Oh no, I get graded at work, and now I can't even post in a newsgroup with out a self appointed quality control person coming after me, my old english teacher in Jr. High warned me this would happen someday. By the way you misspelled "their" in the first paragraph. Just an observation of my own, many of the longer calls are from people that don't understand the system, usually because they are challenged in some way, often this seems to be the english/american language. Just one of the things to contend with, no problem, the company just has to charge every one a little more so those that can't are helped along by those that can. >>> Companies care about it's customers? Of course they do, but like any for >>>profit company, it's really all about the money, the rest is just conversation. [quoted text clipped - 49 lines] > warned me this would happen someday. > By the way you misspelled "their" in the first paragraph. That proves my point about English.... Another theoretical question -- true or false -- English verbs have a future tense. NR > >>> Companies care about it's customers? Of course they do, but like any for > >>>profit company, it's really all about the money, the rest is just conversation. [quoted text clipped - 56 lines] > > NR Like as in perfect future tense? The Future Perfect expresses the idea that something will occur before another action in the future. It can also show that something will happen before a specific time in the future. Duration Before Something in the Future (Non-continuous Verbs) and of course we have ACTIVE / PASSIVE Past Perfect Now lets learn something useful like science or math. Tell me why AT&TWS shouldn't do this. If I'm willing to pay the difference of the plan I was on vs the plan I needed to be on to keep the promotion and effectively make it seem as though I'd never changed my rate plan. Why wouldn't they let me do this and keep the promotion and therefore keep a customer? If they don't allow this then that tells me they simply want to take advantage of a customers poor decision by requiring that the customer extend the contract for another year to keep their promotion. It is possible for me to go to another provider and get this promotion without signing a contract. They are aware of this and they still don't want to allow me to keep my promotion without extending the contract even if I'm prepared to pay the difference. > Well the guy changed to the 19.99 plan to save money and he saved money, > he wants back on the same plan he had, OK no problem, he has the option [quoted text clipped - 32 lines] > > > When is number portability due? I want to know when I catch ditch > > > these folks. > Well I left the country for 3 months and decided to back my rate plan > down to avoid the monthly [quoted text clipped - 19 lines] > When is number portability due? I want to know when I catch ditch > these folks. Sounds just like Verizon Wireless. I was informed by a sales representative that if I chose Verizon Wireless, and I moved and the plan I was on was not currently availalbe in my new market, I would get only the anytime minutes, and possibly some features, but no mobile to mobile, no night minutes, and I might not even get long distance. She told me that the only way to get those would be to "extend my contract the appropriate amount of time from my contract's end date" -- not the date I sign the new contract. I decided there was no way in Hell I was gonna contract myself to Verizon Wireless for almost four years, so I went with Cingular. Cingular is the best with plans, because if you have a compatible phone, they will hook you up, with no contract, at the same price plans that contract customers get (including features, mobile to mobile if applicable, or night/weekend minutes). Plus, if you change plans, you don't have to extend your contract to receive promotions. AD Be advised that Cingular has now changed it's policy and requires that you agree to a verbal contract if you change your rate plan. This is the company who I'll probably be switching to since as long as you pick the right plan you're still not going to be required to sign a contract. > > Well I left the country for 3 months and decided to back my rate plan > > down to avoid the monthly [quoted text clipped - 38 lines] > > AD > Be advised that Cingular has now changed it's policy and requires that > you agree to a verbal > contract if you change your rate plan. This is the company who I'll > probably be switching to > since as long as you pick the right plan you're still not going to be > required to sign a contract. Cingular, like AT&T Wireless, will backdate your plan to the beginning of the current billing cycle should the customer choose to migrate into a different price level. No Pro-Rating is involved with plan changes with both Cingular + AT&T Wireless. This is factually incorrect. AT&T Wireless will not allow you to change your GSM plan and back date your usage the beginning of your bill cycle. I recently wanted to do this but was told flat out that it is not possible. > > Be advised that Cingular has now changed it's policy and requires that > > you agree to a verbal [quoted text clipped - 7 lines] > different price level. No Pro-Rating is involved with plan changes with > both Cingular + AT&T Wireless. Did they indicate why this was the case? Is there something inherently different about ATT's GSM billing system that won't allow them to process this request, as opposed to TDMA?? > This is factually incorrect. AT&T Wireless will not allow you to > change your GSM plan and back date your usage the beginning of your [quoted text clipped - 5 lines] >> different price level. No Pro-Rating is involved with plan changes with >> both Cingular + AT&T Wireless. > That's the last money they get from me. I will be looking for other > providers after my contract. If you're still under contract, that's probably NOT the last money they're getting from you! > When is number portability due? In Chicago, Nov. 24th. > I want to know when I catch ditch > these folks. When you're contract is up, Number portability has NOTHING to due with Contracts. It simply allows you to take your existing number with you when you switch carriers. It doesn't help you leave early! Yes I know that but I obviously want to know when I should make the move. Looks like I'll have to wait until the end of my contract. Q. Can you move your number in the middle of a contract without paying the termination fee if you still continue to pay your previous company for the rate plan until the end of your contract? I'm guessing that you cannot and therefore you have to pay either the early termination fee or be out of contract. > > That's the last money they get from me. I will be looking for other > > providers after my contract. [quoted text clipped - 12 lines] > with Contracts. It simply allows you to take your existing number > with you when you switch carriers. It doesn't help you leave early! I don't see why you couldn't do a "number change" with your previous carrier and in the process transfer your old number to your new carrier. I think some companies charge like $15 bucks for doing that. The only thing is, you'd have to be very careful to make sure the company actually does both steps in one perfectly timed proceedure. Otherwise, they would probably cancel you out as soon as they receive the request from the new carrier to port your number. -Jeff > Yes I know that but I obviously want to know when I should make the > move. [quoted text clipped - 29 lines] > > with Contracts. It simply allows you to take your existing number > > with you when you switch carriers. It doesn't help you leave early! > They have profited substantially from this recent outage of there's I would disagree. There've been people pegging the amount of potential customers lost in the tens of thousands. Generally, losing potential customers = loss of revenue.  SignatureE-mail fudged to thwart spammers. Transpose the c's and a's in my e-mail address to reply. |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2009 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.