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Cellular Phone Forum / Providers / ATT Wireless / November 2003

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ATTWS Roaming - does your phone tell you??

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Bryan Bateman - 26 Nov 2003 11:40 GMT
I have a local plan in the Detroit area, and our calling area does stretch
into some of Ohio.
Spent a weekend at a friends wedding, and kept using the phone like normal.
Sometimes
it displayed "Extended Area", but most of the time it was the regular
display with a digital
"D".

Bill just arrived, and I was hit for $40 worth of roaming charges - and now
I am pissed!
Don't they have to display "Roam" or "Roaming" on your phone?  Is there not
an indicator
to let me know that I am going to pay extra for this call?

I am on the TDMA Shared Adv. plan (family plan), and sometimes I think the
rules are
different for this plan than others.  Will be getting into my coverage maps
when I can get
their saturated web-site to respond, but in the meantime I wanted to canvas
this group.

Have you used your ATTWS phone, thought you were legit, and found out later
that you
ROAMed????

Signature

Thanks,

Bryan Bateman
bryanbateman@wowway.com

Swingman - 26 Nov 2003 13:55 GMT
I have an AT&T national plan.  My understanding is I can
call from anywhere to anywhere in the US without accruing
roaming charges as long as it says "AT&T" in the phone's
display.  If it says anything else it's going to cost.  I've
always assumed that "Extended Area" in the display meant
roaming charges, but I never checked that out with AT&T.

> I have a local plan in the Detroit area, and our calling area does stretch
> into some of Ohio.
[quoted text clipped - 20 lines]
> that you
> ROAMed????
Andrew - 26 Nov 2003 18:42 GMT
: I have an AT&T national plan.  My understanding is I can
: call from anywhere to anywhere in the US without accruing
: roaming charges as long as it says "AT&T" in the phone's
: display.  If it says anything else it's going to cost.  I've
: always assumed that "Extended Area" in the display meant
: roaming charges, but I never checked that out with AT&T.

No - unfortunately, "Extended Area" sometimes means "partner network"
and sometimes not.  I use "Extended Area" in SE Pennsylvania
successfully (national network plan) without roaming charges.  But I
have heard that, sometimes, "Extended Area" incurs roaming charges.
You should call AT&T CS and check as to whether an area, in general,
has AT&T network coverage.

Could it be that "ROAM" means "non-TDMA network" (analog) and
"Extended Area" means "non-AT&T TDMA network" (which may or may not be
a roaming partner)?

Andrew
--
----> Portland, Oregon, USA <----
*******************************************************************
----> http://www.bizave.com  <---- Photo Albums and Portland Info
----> To Email me remove "MYSHOES" from email address
*******************************************************************
Jeremy - 26 Nov 2003 14:16 GMT
Unfortunately you can't always depend on the indicator on the phone to
know whether you'll have to pay roaming fees.  For example, in
Connecticut there's a special arrangement for customers on both the
local and national TDMA plans for free (no charge) roaming on Cingular
(Extended Area) and Verizon (roam in analog).

But in many other places, you will be charged roaming for using
another carrier's network (when the display doesn't say AT&T).

Ultimately the decision about whether it's roaming or not comes down
to the billing computer and whose tower you're using.  And that's
pretty difficult to tell sometimes if it's included or not.  Some of
the AT&T local plans used to include a lot of roaming but then other
plans don't so there's no general rule other than if the display
doesn't say AT&T then you might be charged.

Lest you think this is unique to AT&T, Verizon customers have similar
complaints about the roaming indicators, especially on the America's
Choice plans.  In a similar fashion it's the billing system that
determines roaming fees, not the display on the phone.
LithiaSpgs - 28 Nov 2003 21:23 GMT
I got hung on this. I was driving to Orlando from Atlanta and there are places
along the way where it says Extended Area and they hot me for roaming big time!
That is one advantage T Mobile has- you never roam with them.
UGModeler - 26 Nov 2003 16:06 GMT
> I have a local plan in the Detroit area, and our calling area does stretch
> into some of Ohio.
[quoted text clipped - 26 lines]
> Bryan Bateman
> bryanbateman@wowway.com

I don't believe "Extended Area" means Roaming, otherwise I would be paying
$100's extra every month.  I have the digital one rate plan, and spend lots
of time in "extended areas".  No extra charge.  I don't know how other plans
work.
Andrew - 26 Nov 2003 18:43 GMT
: I don't believe "Extended Area" means Roaming, otherwise I would be paying
: $100's extra every month.  I have the digital one rate plan, and spend lots
: of time in "extended areas".  No extra charge.  I don't know how other plans
: work.

Depends on the area in which you use the service, apparently.  I've
never incurred roaming charges in "Extended Area" in SE Pennsylvania,
either, but apparently others have in other areas.

Andrew
--
----> Portland, Oregon, USA <----
*******************************************************************
----> http://www.bizave.com  <---- Photo Albums and Portland Info
----> To Email me remove "MYSHOES" from email address
*******************************************************************
Jeremy - 27 Nov 2003 01:24 GMT
>I don't believe "Extended Area" means Roaming, otherwise I would be paying
>$100's extra every month.  I have the digital one rate plan, and spend lots
>of time in "extended areas".  No extra charge.  I don't know how other plans
>work.

With Digital One Rate you never pay roaming so it doesn't matter.

When my phone in CT says "extended area" it means I'm roaming on
Cingular.  In "roam" it means I'm on Verizon (analog).  But it varies
depending on what carriers are in the area.  Whether I am charged for
roaming is a different matter.
Dan W. - 27 Nov 2003 01:57 GMT
"UGModeler" <UltiGIS@aol.com> wrote in message news:<6f078$3fc4cf8c$42a70da1
> I don't believe "Extended Area" means Roaming, otherwise I would be paying
> $100's extra every month.  I have the digital one rate plan, and spend lots
> of time in "extended areas".  No extra charge.  I don't know how other plans
> work.

"Extended" means you are roaming on another network.  If you get
charged roaming or not depends on your rate plan.  On the one-rate, as
per the name, you just pay one rate, no roaming or long distance
anywhere.  Local plans generally allow free roaming within your
geographic plan home calling area, and national network plans
generally do not allow free roaming on any network other than AT&T (Or
a network by another name that they own--but even that's iffy).
Dan W. - 26 Nov 2003 17:46 GMT
> I have a local plan in the Detroit area, and our calling area does stretch
> into some of Ohio.
[quoted text clipped - 20 lines]
> that you
> ROAMed????

"Extended area" means roaming on a preferred carrier, usually in
Digital.  So yes, your phone was trying to tell you something
afterall=)

As for your plan, you will have to look for the specific coverage it
covers and see where you were.  Typically, unless it's a situation of
your being right on the border, the system bills out correctly.
 
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