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Cellular Phone Forum / Country Specific / Australian Group / April 2004Optus GPRS charging
In http://groups.google.com/groups?selm=3fad8d2d%241%40duster.adelaide.on.net Paul Wright said > Plan 1 is $9.90 for 2000kb of data, excess is charged at $22 per 1000kb (per kb) > So if you use 5000kb, its going to cost you $9.9 + 3 X $22 = $75.90 > Plan 2 is $5.50 per 1000kb of data (charged by the kb) > so 5 X $5.50 = $27.50 > After 10000kb, the rate goes down to $4.40 per 1000kb.. > Also theres no spend required, so if a user used > 1000kb per month on each plan... > Plan 1 would be $9.90 > while Plan 2 would be $5.50 > so plan 2 is cheaper.. Optarse knows nothing about Plan 2, denys it exists. Presumably its no longer available ? > In http://groups.google.com/groups?selm=3fad8d2d%241%40duster.adelaide.on.net > Paul Wright said [quoted text clipped - 17 lines] > > Presumably its no longer available ? As Far as I know Plan 2 is still available, it's called Wireless Internet Plan. Here's the link for the info. http://www.optus.com.au/Vign/ViewMgmt/display/0,2627,1007_20986-3_6818--View_255 ,00.html > > In > http://groups.google.com/groups?selm=3fad8d2d%241%40duster.adelaide.on.net [quoted text clipped - 25 lines] > Here's the link for the info. > http://www.optus.com.au/Vign/ViewMgmt/display/0,2627,1007_20986-3_6818--View_255 ,00.html Thanks for that. sh.t they're a bunch of useless fuckwits. The previous monkey claimed that there was just one plan. I just rang again and the second one did know about that the web page calls Plan 2. Quite happy to change me over to it. BUT he didnt even mention that the no charge for the first two billing periods only applys to the first one, not the second. He was quite happy to suggest that its best to stay on Plan 1 for the first couple of months and THEN change to the other one when I pointed out that problem with changing now. I found customer service were very poor in dealing with it, go through to data gpes tech support and ask them, they will clue the CSR when transfering you into what they need when transfering you over, seems to be quicker then bashing your head against a csr who really dosnt have a clue or interest in data products.. > > > In http://groups.google.com/groups?selm=3fad8d2d%241%40duster.adelaide.on.net > > > Paul Wright said > > > [quoted text clipped - 22 lines] > > > > Here's the link for the info. http://www.optus.com.au/Vign/ViewMgmt/display/0,2627,1007_20986-3_6818--View_255 ,00.html > Thanks for that. > [quoted text clipped - 9 lines] > for the first couple of months and THEN change to the other one > when I pointed out that problem with changing now. > I found customer service were very poor in dealing with it, go through to > data gpes tech support and ask them, they will clue the CSR when transfering > you into what they need when transfering you over, seems to be quicker then > bashing your head against a csr who really dosnt have a clue or interest in > data products.. Pretty much, but keep in mind the csr's are usually all new and cop abuse all day every day I recently rang to change one of my out of contract plans from a $33 to a Usage only plan. The first person I spoke to denied and denied and denied such a plan exsisted and changed me to a $9 plan and said that was the best he can do. I asked ot speak to his manager (team leader) who was quite nice and transferred me to solutions plus who at first denied the plan but once i mentioned the SFOA he goes "oh you mean the Usage Only plan for existing customers" I laughed and said yes just transfer me, he credited me $50 for my time and it's done :) > > "Glenn P" <buffy_theslayer@REMOVEoptusnet.com.au> wrote in message > news:4089fa2a$0$1990$afc38c87@news.optusnet.com.au... [quoted text clipped - 30 lines] > > > > > > Here's the link for the info. http://www.optus.com.au/Vign/ViewMgmt/display/0,2627,1007_20986-3_6818--View_255 ,00.html > > Thanks for that. > > [quoted text clipped - 9 lines] > > for the first couple of months and THEN change to the other one > > when I pointed out that problem with changing now. > Pretty much, but keep in mind the csr's are usually all new and cop abuse > all day every day Correct, due to fuckwit management who outsource or train inadequately. Fuckwits > > Pretty much, but keep in mind the csr's are usually all new and cop abuse > > all day every day > > Correct, due to fuckwit management who outsource or train inadequately. > Fuckwits Not really, there are a lot of stupid customer out there that have nothign better to do and ring and compain > > > Pretty much, but keep in mind the csr's are usually all new and cop > abuse [quoted text clipped - 5 lines] > Not really, there are a lot of stupid customer out there that have nothign > better to do and ring and compain If the customer was stupid, then a properly trained CSR would have no difficulty answering the question and moving onto the next call > > > > Pretty much, but keep in mind the csr's are usually all new and cop > > abuse [quoted text clipped - 8 lines] > If the customer was stupid, then a properly trained CSR would have no > difficulty answering the question and moving onto the next call I am not talking just about GPRS, but valid point ! > > > > Pretty much, but keep in mind the csr's are usually all new and cop > > abuse [quoted text clipped - 8 lines] > If the customer was stupid, then a properly trained CSR would have no > difficulty answering the question and moving onto the next call Wrong again. Two stupids can get into one hell of a mess, regardless of how one of the stupids is 'trained' It the old argument that nothing can ever be made completely foolproof, because fools can be amazingly unpredicatable. >> Pretty much, but keep in mind the csr's are >> usually all new and cop abuse all day every day > Correct, due to fuckwit management > who outsource or train inadequately. Its much more complicated than that. The main problem is that its only boneheads that need a 'job' in a place like that and there's a limit to how trainable they are. The main management problem is that the plans are much too complicated and no bonehead will ever be able to be trained on the bizarre complexity. What they actually need is a decent system that allows even the stupidest bonehead to check what the customer who does know what he wants is asking about. In my case just a simple list of the gprs plans would allow even the stupidest bonehead to look that up. In the case of the Usage Only plan, all it needs is a decent system where the monkey can enter the name the customer has supplied and see that the current customer is eligible for that plan or not etc. > Fuckwits > >> Pretty much, but keep in mind the csr's are > >> usually all new and cop abuse all day every day [quoted text clipped - 5 lines] > is that its only boneheads that need a 'job' in a place like > that and there's a limit to how trainable they are. Its a two way street, and I'm more leaning towards the fuckwit management side of things > The main management problem is that the plans > are much too complicated and no bonehead will > ever be able to be trained on the bizarre complexity. I agree 100% on this. > What they actually need is a decent system that allows > even the stupidest bonehead to check what the customer > who does know what he wants is asking about. We went through that, and its just one of your pipe dreams > In my case just a simple list of the gprs plans would > allow even the stupidest bonehead to look that up. They have a list of them, its in their reference database. Its the monkey that cant find them \ >> Michael <michael@yahoo.com> wrote >>>> Pretty much, but keep in mind the csr's are >>>> usually all new and cop abuse all day every day >>> Correct, due to fuckwit management >>> who outsource or train inadequately. >> Its much more complicated than that. The main problem >> is that its only boneheads that need a 'job' in a place like >> that and there's a limit to how trainable they are. > Its a two way street, Nope. Only boneheads ever end up in a 'job' like that. > and I'm more leaning towards the > fuckwit management side of things Yeah, but you monkeys ALWAYS blame management when in fact most of the time the problem is you monkeys. And you monkeys never have enough viable between the ears to work out how things should be done either. That's why you are just monkeys. >> The main management problem is that the plans >> are much too complicated and no bonehead will >> ever be able to be trained on the bizarre complexity. > I agree 100% on this. >> What they actually need is a decent system that allows >> even the stupidest bonehead to check what the customer >> who does know what he wants is asking about. > We went through that, Yep, and you have never had enough viable between your ears to be able to grasp the basics, or even notice the countless examples in the real world where that has been done. > and its just one of your pipe dreams You're the one smoking it, child. >> In my case just a simple list of the gprs plans would >> allow even the stupidest bonehead to look that up. > They have a list of them, its in their reference database. Wrong. It aint with anything the frontline monkeys have access too. They dont even have access to the SFA and dont even know what it is either. > Its the monkey that cant find them Wrong. As always. > >> In my case just a simple list of the gprs plans would > >> allow even the stupidest bonehead to look that up. > > > They have a list of them, its in their reference database. > > Wrong. It aint with anything the frontline monkeys have access too. Of course they do Rod, otherwise how would they know what plans to offer or not offer? > They dont even have access to the SFA > and dont even know what it is either. Then thats a management / training issue, isnt it? Like I said all along >>>> In my case just a simple list of the gprs plans would >>>> allow even the stupidest bonehead to look that up. >>> They have a list of them, its in their reference database. >> Wrong. It aint with anything the frontline monkeys have access too. > Of course they do Rod, otherwise how would > they know what plans to offer or not offer? The list they see IS A SUBSET OF WHAT IS AVAILABLE, you stupid pig ignorant fuckwit dunnychild. No wonder they'll only let you clean the dunnys. >> They dont even have access to the SFA >> and dont even know what it is either. > Then thats a management / training issue, isnt it? Pity about your crap above, fuckwit. > Like I said all along More of your flagrant dishonesty, fuckwit dunnychild. > I found customer service were very poor in dealing with it, I actually found the exact opposite, tho clearly its a pathetically inadequate sample of just one attempt each way. > go through to data gpes tech support and ask > them, they will clue the CSR when transfering > you into what they need when transfering you over, Thats what I did on the first call, because I assumed that it was just a matter of enabling GPRS and that they would ask me which plan I wanted when doing that. The initial monkey in gprs tech support did it all without giving me any choice. After it had been enabled, and I remembered that you had said that Plan 2 was better and I had chased that up in groups.google, and I had another technical issue, I initially came in thru gprs support for the technical issue, then got transferred to CSR who knew nothing about any choice of available, denied that there was any choice available. I just left it at that, assumed that the choice wasnt available now, and posted that question. On the third call, after I had the Optus web page from Glenn, I called accounts directly and got someone who did realise that there was a choice available, tho he called what is called Wireless Internet Plan on that page Business something or other. > seems to be quicker then bashing your head against a csr > who really dosnt have a clue or interest in data products.. Turned out to be the exact opposite my case, managed to get a monkey who did know what it was about on the third call. I didnt get around to chasing it up in the SFA, largely because the previous time I did that with the basic plan itself, none of the stupid monkeys even know what the SFA was and couldnt even look it up themselves even if they were given a plan name. So it looked likely more practical to rub their noses in one of their web pages instead. In the end I didnt need to, which was handy given how f.cked their specific urls are for over the phone citing. > > "Glenn P" <buffy_theslayer@REMOVEoptusnet.com.au> wrote in message > news:4089fa2a$0$1990$afc38c87@news.optusnet.com.au... [quoted text clipped - 46 lines] > > for the first couple of months and THEN change to the other one > > when I pointed out that problem with changing now. > I found customer service were very poor in dealing with it, go through to > data gpes tech support and ask them, they will clue the CSR when transfering > you into what they need when transfering you over, seems to be quicker then > bashing your head against a csr who really dosnt have a clue or interest in > data products.. Yeah that tends to be the case most of the time when you deal with anything data related or the sort of thing they wouldn't be looking at each day. Got my GPRS switched over to the 2nd plan (seeing my free months are now over, it's definately the way to go!). Rep was great and although didn't know anything about what I was asking went and checked. I would have gone through data instead of the regular CSR's but had some other issues I needed sorted out as well at the same time. Was funny though when the CSR started reading the rates incorrectly ($0.55 per k/b for the first $55 etc instead of $0.0055 :) ) - didn't feel like correcting them as I knew what they really meant. Lots of fun .. but if I could've changed it online instead then I would've! > > > In http://groups.google.com/groups?selm=3fad8d2d%241%40duster.adelaide.on.net > > > Paul Wright said > > > [quoted text clipped - 22 lines] > > > > Here's the link for the info. http://www.optus.com.au/Vign/ViewMgmt/display/0,2627,1007_20986-3_6818--View_255 ,00.html > Thanks for that. > [quoted text clipped - 9 lines] > for the first couple of months and THEN change to the other one > when I pointed out that problem with changing now. Sounds like a helpful monkey for a change. There are in fact around 10 GPRS rate plans, Retail, Business Edge, Business Edge 150 I coudl go on > > "Glenn P" <buffy_theslayer@REMOVEoptusnet.com.au> wrote in message > news:4089fa2a$0$1990$afc38c87@news.optusnet.com.au... [quoted text clipped - 46 lines] > > for the first couple of months and THEN change to the other one > > when I pointed out that problem with changing now. > Sounds like a helpful monkey for a change. Yeah, apart from that free use for 2 months, he was pretty useful, and he was quite happy to agree that it was best to use that before changing when I specifically asked about that. > There are in fact around 10 GPRS rate plans, Retail, > Business Edge, Business Edge 150 I coudl go on Yeah, I'll chase the detail up in the SFA myself before I change. I basically want to get into my own system from the handset with data I only use occasionally, rather than trying to load all data I might need into the handset before heading out. The free 2 months billing period will be handy for debugging that. > > > "Glenn P" <buffy_theslayer@REMOVEoptusnet.com.au> wrote in message > > news:4089fa2a$0$1990$afc38c87@news.optusnet.com.au... > > > > > > > > > In http://groups.google.com/groups?selm=3fad8d2d%241%40duster.adelaide.on.net > > > > > Paul Wright said > > > > > [quoted text clipped - 24 lines] > > > > > > > > Here's the link for the info. http://www.optus.com.au/Vign/ViewMgmt/display/0,2627,1007_20986-3_6818--View_255 ,00.html > > > Thanks for that. > > > [quoted text clipped - 25 lines] > all data I might need into the handset before heading out. The > free 2 months billing period will be handy for debugging that. I should have mentioend that "Plan 2: Wireless Internet Plan" as mentioned above is by far the cheapest, not talking into account the first 2 bills free GPRS usage. However did they expalin that the "free usage" is capped at $150 per month??? > > "J Doe" <support@microsoft.com> wrote in message > news:408a40e8$0$20219$afc38c87@news.optusnet.com.au... [quoted text clipped - 66 lines] > > all data I might need into the handset before heading out. The > > free 2 months billing period will be handy for debugging that. > I should have mentioend that "Plan 2: Wireless Internet > Plan" as mentioned above is by far the cheapest, not > talking into account the first 2 bills free GPRS usage. OK. I expect to move trivial volumes of data, basically just getting very specific stuff like hardware model numbers out of the access database with a very specific lookup criteria. I currently plan to put the stuff I am sure to use into the handset using IR before going out, basically a java midlet which has both the access code and the data. I probably wouldnt load that into the handset over the gprs link even with no flagfall and a total cost of say 1c, just because it involves more keystrokes on the handset to do. I load the phone with the data with a single click on an access form before leaving the house currently. Its just not feasible to load everything that might possibly be used into the handset. Well worth loading commonly used stuff like clothes sizes and shopping lists, but not all the hardware model number data etc in case you happen to be chasing a spare part etc. Could be handy to say load the pic of a part into the handset before heading out to find a replacement etc. Tho not always, sometimes it easier to print a pic of the part life sized so you can lay the candidate part on the pic and make sure its the right replacement. Guess that would be one use of the camera phones, take a pic of the candidates, fire it into the PC which overlays it over the pic of the failed one and fires the overlay back to the handset. I didnt go for a camera handset tho, went for the Nokia 6310i instead. > However did they expalin that the "free > usage" is capped at $150 per month??? Yep. I'd be amazed if I get anything like that level even when its free. > sh.t they're a bunch of useless fuckwits. The previous monkey > claimed that there was just one plan. I just rang again and the [quoted text clipped - 7 lines] > for the first couple of months and THEN change to the other one > when I pointed out that problem with changing now. Fuckwit Optus CSRs, no worse than anyone else though > > sh.t they're a bunch of useless fuckwits. The previous monkey > > claimed that there was just one plan. I just rang again and the [quoted text clipped - 9 lines] > > Fuckwit Optus CSRs, no worse than anyone else though In fact better than the clowns at the slut or Vodafone. Least they're big enough that you can do the usual workaround with stupids, just call again and get someone else. Doesnt work with the slut, they're mostly stupid kids. > Least they're big enough that you can do the usual workaround > with stupids, just call again and get someone else. Doesnt work > with the slut, they're mostly stupid kids. I think the same idiots must double as help on their credit card lines as well. Three times now I have asked for them to change my billing address, which they have done, in various wrong combinations of streets / suburbs / post codes.  SignatureHow do you write zero in Roman numerals? > In http://groups.google.com/groups?selm=3fad8d2d%241%40duster.adelaide.on.net > Paul Wright said [quoted text clipped - 17 lines] > > Presumably its no longer available ? Plan 2 definitely exists, I've gone through the (sometimes stressful) procedure of enabling it on some recent plans. GPRS has always been a problem with Optus, particularly the new "Plan 1" and "Plan 2" (which I might also add are pretty badly designed plans, there's only a couple of scenarios where Plan 1 is marginally cheaper). Sometimes the person at the end of the phone isn't familiar with the various GPRS plans, and when they are they manage to mess it up. For example, when the bill comes you find you are on Plan 1, or the original expensive casual GPRS rates from 2001, and then have to sort that out. What I suggest is when activating the plan, ensure the person is aware of the rates (ask them will I be charged a flagfall, etc). If the person isn't aware of plan 2, do the usual trick and call again, hopefully getting someone else who is. Unfortunately, from what I've seen, the Optus in-store customer signup system only is aware of the old costly GPRS plans, so if you have GPRS activated in-store, it will simply be the old 3.3c/kB pricing. Anyway i've written a little bit on the data pricing here (with links to optus online documentation): http://www.ausmobile.com/modules.php?op=modloa d&name=Sections&file=index&req=viewarticle&artid=5&page=1 > > In > http://groups.google.com/groups?selm=3fad8d2d%241%40duster.adelaide.on.net [quoted text clipped - 36 lines] > aware of plan 2, do the usual trick and call again, hopefully getting > someone else who is. Or leaving it for months on the wrong plan, ring them up and tell them that they stuffed it up completely, and when they have changed over to the correct plan, tell them that you want all the old bills recalculated for the plan you were supposed to be on in the first place and have them take the easy way out and credit you with the entire amount charged in error. I did that with the Usage Only Plan |-) > Unfortunately, from what I've seen, the Optus in-store customer > signup system only is aware of the old costly GPRS plans, so if you > have GPRS activated in-store, it will simply be the old 3.3c/kB pricing. I dont do anything in-store when anything else is possible. > Anyway i've written a little bit on the data pricing here (with links to optus > online documentation): http://www.ausmobile.com/modules.php?op=modloa > d&name=Sections&file=index&req=viewarticle&artid=5&page=1 Thanks for that. The Optarse web site is hopeless. |
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