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Cellular Phone Forum / Country Specific / Australian Group / December 2004Unison Are Now Members Of The TIO
As per email received: > Dear Michael, > > I have now been informed by our Member Services department that Unison Mobile has now joined the >Telecommunications Industry Ombudsman (TIO). This means that I can now assist you with your complaint >As an office of last resort, the TIO is obligated to allow service providers a final opportunity to resolve >your dispute before the TIO can investigate. As such, I will give you the number for a senior complaints >department within Unison Mobile. Please call 1300 302 514, ask for Dion Buchbinder, head of sales and >marketing, and advise her that you have been referred by the TIO. If you have to leave a message for Dion, >please allow 2 business days for her to return your call. I suggest if anyone has any issues with their dodgy charging for email and direct debit debates, that they contact Dion directly. > As per email received: >> Dear Michael, >> I have now been informed by our Member Services department that Unison >> Mobile has now joined the Telecommunications Industry Ombudsman (TIO). >> This means that I can now assist you with your complaint >> As an office of last resort, the TIO is obligated to allow service >> providers a final opportunity to resolve your dispute before the [quoted text clipped - 4 lines] >> by the TIO. If you have to leave a message for Dion, >> please allow 2 business days for her to return your call. > I suggest if anyone has any issues with their dodgy charging > for email and direct debit debates, that they contact Dion directly. I didnt get around to doing anything about this, mainly because the credits are rather piddling amounts and I'm basically using up the credit on the iSim before it expires anyway. I did make one call to myself, just to keep the account active, in late Oct. Just got the latest bill, and for some reason I did get an email and electronic billing credit for August and just the email credit for Sept. From memory those would have been about what they should have done earlier, provided those credits for the time before they notified me of the new system for credits only when the amount billed in a particular month is more than $5.50 or something. I havent used the account except for that one call to ensure they didnt close the account in the time since the credits no longer showed up on the bills. Presumably the TIO monstered them on that. > > As per email received: > [quoted text clipped - 33 lines] > didnt close the account in the time since the credits no longer > showed up on the bills. Presumably the TIO monstered them on that. I've taken to making one call a month because they basically said in an email to me that if they issue a bill, and it gets direct debitted, then you are eligible for the DD credit. My bill will turn up in a few days so I will let you know > I've taken to making one call a month because they basically said in an > email to me that if they issue a bill, and it gets direct debitted, then > you > are eligible for the DD credit. > > My bill will turn up in a few days so I will let you know What's this about? Last bill I got I never got both credits which I was entitled to so I put my the Unison sim away and decided not to use it. Am I going to get charged for something now even though I don't use it? >> I've taken to making one call a month because they basically said in an email >> to me that if they issue a bill, and it gets direct debitted, then you are >> eligible for the DD credit. >> My bill will turn up in a few days so I will let you know > What's this about? Basically the email bills and direct debit payment of anything outstanding. > Last bill I got I never got both credits which I was entitled to so I put my > the Unison sim away and decided not to use it. Am I going to get charged for > something now even though I don't use it? Nope, we're talking about CREDITS, not debits. >> Michael <michael@yahoo.com> wrote >> > As per email received: >> [quoted text clipped - 30 lines] >> they notified me of the new system for credits only when the >> amount billed in a particular month is more than $5.50 or something. >> I havent used the account except for that one call to ensure they >> didnt close the account in the time since the credits no longer >> showed up on the bills. Presumably the TIO monstered them on that. > I've taken to making one call a month because they > basically said in an email to me that if they issue a bill, and > it gets direct debitted, then you are eligible for the DD credit. You wont normally get direct debitted in that situation because the call shouldnt be more than the previous month's credit unless you do that deliberately, and there isnt any real point in that. And that doesnt explain mine, I've never been direct debitted at all. They're also rather oddly described. I've got a pair of Email bill rebate Aug Email rebate July listed under Other Items and email bill rebate listed under special calls, all with the same -$2.75 dollar value each, which is the correct dollar value. Looks like a complete shambles, as usual. > My bill will turn up in a few days so I will let you know |
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