 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussion Groups General General TopicsGSMBluetoothProviders AlltelATT WirelessCingularFidoNextelSprint PCST-MobileVerizonManufacturers EricssonNokiaMotorolaCountry Specific Australian GroupUK GroupRelated Topics PocketPCPalmMore Topics ... |
Cellular Phone Forum / Country Specific / Australian Group / May 2008Premium content charges
G'day all. Wondering if anyone around these parts has ever had dubious premium content charges appear on their bill? -JQ > Wondering if anyone around these parts has ever had dubious premium content > charges appear on their bill? If you're concerned about being billed for those dubious calls you make, you shouldn't make them! >> Wondering if anyone around these parts has ever had dubious premium >> content >> charges appear on their bill? > > If you're concerned about being billed for those dubious calls you make, > you shouldn't make them! Heh. I'm just puzzled how a seldom used Telstra postpaid account joins a $5/week ringtone subscription. I know I never ordered it, the SIM card is stored safely (with a PIN anyway), so who did? Are there ways for premium content to be ordered not necessarily on the device itself? i.e. via a web or phone form where you just key in your number, and someone accidentally mis-entered my number? I have no idea.. -JQ > I'm just puzzled how a seldom used Telstra postpaid account joins a $5/week > ringtone subscription. I know I never ordered it, the SIM card is stored > safely (with a PIN anyway), so who did? Are there ways for premium content > to be ordered not necessarily on the device itself? i.e. via a web or phone > form where you just key in your number, and someone accidentally mis-entered > my number? I have no idea.. it does sound dodgy. i'd certainly be following that up. how long's it been going on? i'd start by requesting information from the ringtone subscription company - or is that telstra too? demand proof you requested it. if they can't give it to you, demand compensation, threaten court, etc. will >> I'm just puzzled how a seldom used Telstra postpaid account joins a >> $5/week [quoted text clipped - 15 lines] > > will That sounds like an awful lot of work for $30 of charges. Well here's the details: Seq Date Time Provider Purchases Quantity Units $ 1 12 Jul 01:40pm SOLMOB RCRingtone5MT 1 5.00 2 15 Jul 03:55pm SOLMOB RCRingtone5MT 1 5.00 3 22 Jul 03:49pm SOLMOB RCRingtone5MT 1 5.00 4 29 Jul 03:38pm SOLMOB RCRingtone5MT 1 5.00 Provider Legend: SOLMOB SOL MOBILE PTY LTD ABN 60 108 399 159 0299003638 When I got the bill I fired up the SIM and sure enough, a couple of WAP-push content download things came through, requesting me to go online and download the content (I didn't). Subscription is still going, I called Telstra [standard predictable response], emailed the company [no response], called the company, secretary said I would be called back [I wasn't]. Oh, and let me stress: no, I have no desire for a $5 ringtone, let alone a subscription for $5 ringtones. -JQ >>>I'm just puzzled how a seldom used Telstra postpaid account joins a >>>$5/week [quoted text clipped - 48 lines] > > -JQ The quickest way to get rid of the subscription and get a refund is mention the TELECOMMUNICATIONS OMBUDSMAN They will sh.t themselves. The moment you contact the TIO a reference number is generated and an invoice is sent to the company you have complained about. You are given contact details for that company and a time frame to have the it resolved, if not it is back to the TIO and it is escalated resulting in higher costs to the company you are complaining about.  SignatureThe views I present are my own and NOT of any organisation I belong to. 73 de Simon, VK3XEM. http://www.aca.gov.au/pls/radcom/client_search.client_lookup?pCLIENT_NO=157452 VoIP http://www.TALKonIP.com.au/ Domain Hosting http://www.GizNet.com/ Simon Templar <usenet@vk3xem.net> said >>>>I'm just puzzled how a seldom used Telstra postpaid account joins a >>>>$5/week [quoted text clipped - 51 lines] > The quickest way to get rid of the subscription and get a refund is > mention the TELECOMMUNICATIONS OMBUDSMAN The TIO will tell him to piss off and the company would just laugh at him even if the TIO did accept the complaint. > They will sh.t themselves. From laughter, possibly. > The moment you contact the TIO a reference > number is generated and an invoice is sent to the company you have > complained about. Nope. Not if they are not part of the TIO scheme, which they aren't. > You are given contact details for that company and a > time frame to have the it resolved, if not it is back to the TIO and it > is escalated resulting in higher costs to the company you are > complaining about. Nope. SignatureKwyj. (Remove your finger from that dyke to reply by email) > >>>I'm just puzzled how a seldom used Telstra postpaid account joins a > >>>$5/week [quoted text clipped - 51 lines] > The quickest way to get rid of the subscription and get a refund is > mention the TELECOMMUNICATIONS OMBUDSMAN Bzzzt. Content providers arent part of the TIO scheme. Unless they are a telco/CSP themselves > > The quickest way to get rid of the subscription and get a refund is > > mention the TELECOMMUNICATIONS OMBUDSMAN > Content providers arent part of the TIO scheme. Unless they are a telco/CSP > themselves It's immaterial whether the content provider is a member - it's Telstra billing Jeremy. Jeremy has no association with Sol Mobile. If Telstra agrees to bill for unauthorised services/content, then it should wear the consequences, not the unwitting end-user. The fact of the matter is that that charges are not generated by Telstra, but by the ringtone company concerned. As far as the ringtone company is concerned, a suscribed service has to be charged for. If you haven't ordered the ringtones, then it's possible that someone else has done it using your SIM. 12 july 1.40pm...who was using your mobile with that particular sim in it? check out that angle. you might get a surprise. i'm sure if you check the bill closely, who ever was texting that day has most likely texted others at about the same time...possibly forwarding the ringtone to another number if possible? Telstra cannot block suscribed premium text messages after the subscription has been made. You have to arrange that, however annoying it is. going by your previous post, the company is no too helpful or caring. the more questions you ask, the more answers you get - AND make notes of your contacts with the various companies and organisations involved in all of this. Nothing like good documentation to help a legal eagle help your case if need be. ask the ringtone mob by what method was the susbscription started - mobile, web, etc. Threaten the ringtone mob with the TIO as simon suggested. it may work and hopefully you be compensated appropiately. > If you haven't ordered the ringtones, then it's possible that someone > else has done it using your SIM. 12 july 1.40pm...who was using your > mobile with that particular sim in it? check out that angle. you might > get a surprise. i'm sure if you check the bill closely, who ever was > texting that day has most likely texted others at about the same > time...possibly forwarding the ringtone to another number if possible? http://www.jquirke.com/files/usenet/TelstraBillJuly2005.jpg thanks for that jeremy. it blows one theory out of the water. did the supplier explain how the order was made in the first place (over the net as you suggested in the earlier post)? going to court over $20 isn't worth it, but contacting the ombudsman about it could be worthwhile, especially if the company has several complaints against it already. have you considered changing the number? > thanks for that jeremy. it blows one theory out of the water. did the > supplier explain how the order was made in the first place (over the > net as you suggested in the earlier post)? going to court over $20 > isn't worth it, but contacting the ombudsman about it could be > worthwhile, especially if the company has several complaints against it > already. have you considered changing the number? It was indeed made over the net as a friend investigated for me. The company never did respond via email or telephone and I am still receiving the damn things. This really annoys me now as I have proven that these subscriptions *can* be started without 'consent' from the mobile terminal. It is likely this was a number typo in a web form, but now it has cost me $30 and counting, and Telstra are insistent that *I* authorised the content. Like you said, it's certainly not worth running around town trying to reverse the charges, but the fact that this can be set-up from a web-form without as much as a 'confirmation code' (where they send an initial SMS with a check number to confirm you have possession of the phone number being subscribed) is a real worry, especially as you have no idea where the mysterious content is coming from until you get your bill. Telstra have absolutely no control over the subscription process. they do not charge you per se, it's the supplier who does. if the order was made via a prepaid, the fee would come off the credits. in any case, i hate to be in your shoes. the supplier is setting themself up for a fall by not complying with your request and not replying to your ommunications. please diarise any contacts with the supplier and telstra on this matter. get names and ID numbers of telstra contacts for reference. consultants have to keep notes of any contact by rights. also, you can request a copy of such notes if need be via customer service. > > thanks for that jeremy. it blows one theory out of the water. did the > > supplier explain how the order was made in the first place (over the [quoted text clipped - 6 lines] > never did respond via email or telephone and I am still receiving the damn > things. Idiot. Now you look like a fool. You were all into your Telstra conspiracy paranoia and now you look stupid > This really annoys me now as I have proven that these subscriptions *can* be > started without 'consent' from the mobile terminal. It is likely this was a > number typo in a web form, but now it has cost me $30 and counting, and > Telstra are insistent that *I* authorised the content. Telstra arent insistent that YOU authorised the content. >> > thanks for that jeremy. it blows one theory out of the water. did the >> > supplier explain how the order was made in the first place (over the [quoted text clipped - 12 lines] > Now you look like a fool. > You were all into your Telstra conspiracy paranoia and now you look stupid There was no 'conspiracy paranoia' of any kind. I never believed or suggested it was Telstra, just that they were unhelpful in resolving the issue. >> This really annoys me now as I have proven that these subscriptions *can* > be [quoted text clipped - 4 lines] > > Telstra arent insistent that YOU authorised the content. The CSR was. The CSR represents Telstra. Don't tell me that you know the contents of my conversation with the CSR better than I do. Unless the CSR was you; in fact they sounded incompetent enough to be you. > >> It was indeed made over the net as a friend investigated for me. The > > company [quoted text clipped - 9 lines] > suggested it was Telstra, just that they were unhelpful in resolving the > issue. "Unhelpfullness" with telcos seems nowadays to translate to "i didnt get my way" seems thats what happened to you Telstra CORRECTLY told you that it doesnt have the records of the subscription and YOU needed to contact the content provider (which you did). > >> This really annoys me now as I have proven that these subscriptions *can* > > be [quoted text clipped - 8 lines] > contents of my conversation with the CSR better than I do. Unless the CSR > was you; in fact they sounded incompetent enough to be you. Sounds like someone is annoyed at being made to look the fool. Fool. >> >> It was indeed made over the net as a friend investigated for me. The >> > company [quoted text clipped - 20 lines] > subscription and YOU needed to contact the content provider (which you > did). Although my OP didn't directly say so, I contacted each several times. SOL MOBILE PTY LTD had been contacted prior to Telstra Corporation Ltd, and had no response. >> >> This really annoys me now as I have proven that these subscriptions > *can* [quoted text clipped - 15 lines] > > Fool. I am quite confident that the only person here who looks like a fool, in the eyes of the rest of the newsgroup, is you. > Idiot. > Now you look like a fool. He doesn't look anything like as much of a fool as you! On Tue, 16 Aug 2005 19:47:06 +1000, Jeremy Quirke (or one of their many personalities) said...... > >> I'm just puzzled how a seldom used Telstra postpaid account joins a > >> $5/week [quoted text clipped - 15 lines] > > That sounds like an awful lot of work for $30 of charges. In that case just sent the word STOP to the number in your bill. Another $5 probably, but it should stop. If it doesn't, call the ACA. > >> I'm just puzzled how a seldom used Telstra postpaid account joins a > >> $5/week [quoted text clipped - 42 lines] > Subscription is still going, I called Telstra [standard predictable > response], emailed the company [no response], called the company, secretary Its not a Telstra issue, its the content provider you need to speak to > > I'm just puzzled how a seldom used Telstra postpaid account joins a $5/week > > ringtone subscription. I know I never ordered it, the SIM card is stored [quoted text clipped - 6 lines] > been going on? i'd start by requesting information from the ringtone > subscription company - or is that telstra too? Nope. The correct place to start is with the content provider - their ACN/ABN, name, and phone number is provided on a seperate section of the bill have telstra block that particular number? Or just switch premium of permanently SignatureUnkit yes, i was charged 3times, each time charged me 6.60$au, just from 1st of feb 07. I order twice, but the third time it is automated. I has just checked my online mobile, and searched out you guys' forum. you should read this: http://lovecalculator.com.au/terms.html, there are all the term and condition and guide for you. and also send a txt sms 'STOP' to 19776656. that is what they said on their website. I just done it. Hopefully they don't charge me automatically! I was trying to join this forum to inform you all. as long as they have your mob number, eventhough you dont use their service. They are such a ... Hope this message help you, all. Signatureredrose lets expose this lot for their underhand charges Current and Historical Company Extract Results ASIC Company Extract Report Generated: 02 Mar 2007 10:51:34 WST This computer produced extract contains information derived from the ASIC database either from documents lodged with the ASIC and processed as at the stated date of the extract, or from records supplied by previous state and/or territory systems. Please advise the A.S.I.C. promptly of any error or omission which you may find, so that we can correct it. The Information Division of the Australian Securities and Investments Commission is certified under the Australian Quality Standard AS 3901 (International Standard ISO 9001). Company Identifiers Current Company Name : MOBILE MESSENGER TECHNOLOGY PTY LTD Australian Company Number (ACN) : 108 399 159 Australian Business Number (ABN) : 60 108 399 159 State of Registration : New South Wales Registration Date : 17/03/2004 Review Date : 17/03/2007 Current Company Details 023021368 Organisation Name : MOBILE MESSENGER TECHNOLOGY PTY LTD Start Date : 11/07/2006 Name Start Date : 11/07/2006 Status : Registered Type : Australian Proprietary Company Class : Limited By Shares Sub-Class : Proprietary Company Disclosing Entity : No Ceased/Former Company Details 0E9684606 Organisation Name : SOL MOBILE PTY LTD Start Date : 17/03/2004 End Date : 10/07/2006 Name Start Date : 17/03/2004 Status : Registered Type : Australian Proprietary Company Class : Limited By Shares Sub-Class : Proprietary Company Disclosing Entity : No Current Registered Office 0E9980668 SUITE 101 LEVEL 1 /, 225 MILLER STREET, NORTH SYDNEY, NSW, 2060 Start Date : 28/06/2004 End Date : Ceased/Former Registered Office 0E9684606 SUITE 4, 1 PITT STREET, LOFTUS, NSW, 2232 Start Date : 17/03/2004 End Date : 27/06/2004 Current Principal Place Of Business 0E9980668 SUITE 101 LEVEL 1 /, 225 MILLER STREET, NORTH SYDNEY, NSW, 2060 Start Date : 14/06/2004 End Date : Ceased/Former Principal Place Of Business 0E9684606 SUITE 4, 1 PITT STREET, LOFTUS, NSW, 2232 Start Date : 17/03/2004 End Date : 13/06/2004 ROLES NOTE: A date or address shown as UNKNOWN has not been updated since the ASIC took over the records in 1991. For details, order the appropriate historical, state, or territory documents, available in microfiche or paper format. * Check documents listed under ASIC Documents Received for recent changes. Current Director 1E0036172 COLLOPY, SHAUN MICHAEL Date and Place of Birth : 27/05/1976.....ADELAIDE, SA Address : 61 MOWBRAY ROAD, WILLOUGHBY, NSW, 2068 Appointment Date : 24/06/2004 Cease Date : Current Director 020512993 YOUNG, DAVID Date and Place of Birth : 13/06/1968.....LONDON, UNITED KINGDOM Address : 24 ALBERT DRIVE, KILLARA, NSW, 2071 Appointment Date : 17/03/2004 Cease Date : Current Director 023021333 TAYLOR, STEPHEN MICHAEL Date and Place of Birth : 04/10/1962.....MELBOURNE, VIC Address : UNIT 210, 17 HICKSON ROAD, DAWES POINT, NSW, 2000 Appointment Date : 17/03/2004 Cease Date : Current Secretary 023021333 RELF, ANDREW PHILIP Date and Place of Birth : 02/05/1953.....LONDON, UNITED KINGDOM Address : 16 GOODMAN PLACE, CHERRYBROOK, NSW, 2126 Appointment Date : 30/06/2006 Cease Date : Previous Secretary 023021333 TAYLOR, STEPHEN MICHAEL Date and Place of Birth : 04/10/1962.....MELBOURNE, VIC Address : UNIT 210, 17 HICKSON ROAD, DAWES POINT, NSW, 2000 Appointment Date : 17/03/2004 Cease Date : 30/06/2006 SHARES/INTERESTS NOTE: Check documents listed under ASIC Documents Received for recent changes. NOTE: Information on this extract such as Share Structure, Members and Ultimate Holding Company is obtained from the Company Annual Return. Care should be taken when using this information as it may have changed since the most recent Annual Return was processed by ASIC. Care should also be taken when using the member information as only the top twenty members in each class are listed on the extract. If no member details are shown it may be that the company has only recently been registered and has not yet lodged its first Annual Return. Current Issued Capital 1E0009710 Share Class Code : ORD Share Class Title : ORDINARY SHARES Number of Shares Issued : 6 Total Amount Paid : $6.00 Total Amount Due and Payable : $0.00 SHARE/INTEREST HOLDERS NOTE: For each class of shares issued by a company, ASIC records the details of the "Top 20" members of the class (based on shareholdings). The details of any other members holding the same number of shares as the 20th ranked member will also be recorded by ASIC on the database. Where available, historical records show that a member has ceased to be ranked amongst the "Top 20" members. This may, but does not necessarily mean, that they ceased to be a member of the company. NOTE: Check documents listed under ASIC Documents Received for recent changes. Current Shareholding 023120023 Share Class Code : ORD Number Held : 6 Beneficially Owned : No Fully Paid : Yes Member (for above Shareholding) Organisation Name : MOBILE MESSENGER PTY LTD Address : LEVEL 1, 225 MILLER STREET, NORTH SYDNEY, NSW, 2060 ACN : 114 733 970 ABN : 30 114 733 970 Ceased/Former Shareholding 1E0009710 Share Class Code : ORD Number Held : 2 Beneficially Owned : No Fully Paid : Yes Member (for above Shareholding) Organisation Name : SMCOL INVESTMENTS PTY LTD Address : 61 MOWBRAY ROAD, WILLOUGHBY, NSW, 2068 ACN : 109 663 274 Ceased/Former Shareholding 1E0009711 Share Class Code : ORD Number Held : 2 Beneficially Owned : No Fully Paid : Yes Member (for above Shareholding) Organisation Name : DCY HOLDINGS PTY LIMITED Address : 73 GRANADILLA STREET, DUNCRAIG, WA, 6023 ACN : 109 632 064 Ceased/Former Shareholding 1E0009712 Share Class Code : ORD Number Held : 2 Beneficially Owned : No Fully Paid : Yes Member (for above Shareholding) Organisation Name : TAYLOR HOLDINGS AUSTRALIA PTY LTD Address : 48 FERNLEIGH ROAD, CARINGBAH, NSW, 2229 ACN : 107 616 375 Ceased/Former Shareholding 0E9684606 Share Class Code : ORD Number Held : 2 Beneficially Owned : Yes Fully Paid : Yes Member (for above Shareholding) Name : YOUNG, DAVID Address : 73 GRANADILLA STREET, DUNCRAIG, WA, 6023 Registered Charges NOTE: There are no current charges recorded in the ASIC's Australian Register of Charges for this corporation Signaturetommyt100 >>> Wondering if anyone around these parts has ever had dubious premium >>> content [quoted text clipped - 13 lines] > >-JQ You only have to request one tone on some of those plans and they rest happens automatically. You have to 'request' getting of the subscription. >>>> Wondering if anyone around these parts has ever had dubious premium >>>> content [quoted text clipped - 20 lines] > happens automatically. You have to 'request' getting of the > subscription. Thanks, although I never requested even that (1 tone). > >>>> Wondering if anyone around these parts has ever had dubious premium > >>>> content [quoted text clipped - 22 lines] > > Thanks, although I never requested even that (1 tone). Get over it > >> Wondering if anyone around these parts has ever had dubious premium > >> content [quoted text clipped - 11 lines] > form where you just key in your number, and someone accidentally mis-entered > my number? I have no idea.. Yeah, via the web If you pay your account by cc then complaining to your card provider is usually effective if you have not received goods. Don't know how that works for goods you havent ordered but generally Ive found the card companies pretty good insurance against dodgy deals which this definitely sounds like. I find these ring tone schemes totally insidious, they're designed primarily to rip off kids (and their parents who get stuck with the bill!) > G'day all. > > Wondering if anyone around these parts has ever had dubious premium content > charges appear on their bill? > > -JQ > If you pay your account by cc then complaining to your card provider is > usually effective if you have not received goods. Don't know how that works > for goods you havent ordered but generally Ive found the card companies > pretty good insurance against dodgy deals which this definitely sounds like. How is that going to do anything? The chargeback will occur, and he will owe Telstra again > maurice <mauricenoway@widebaymultimedia.com> wrote >> If you pay your account by cc then complaining to your card provider >> is usually effective if you have not received goods. Don't know how >> that works for goods you havent ordered but generally Ive found the >> card companies pretty good insurance against dodgy deals which this >> definitely sounds like. > How is that going to do anything? > The chargeback will occur, and he will owe Telstra again Thanks for that completely superfluous proof that you've never ever had a f.cking clue. No surprise that you only ever get to clean the dunnys. HI There, I just found out yesterday that i have been getting charged for text messages received from this company also (SOL MOBILE) I have been getting these messages for about 3 months, and thought that thaye were spam or advertsiing, but i have been getting charged for them, about $450 worth. I have never subscribed to anything like this. Any advise that you can offer? I have no idea how they got my number. Also i have been trying to call SOL MOBILE on 1300 767 306, and all i can do is leave a message for them, they havent called me back yet. There is also an option here to opt out of any subscriptions, so i have done that. Cheers, Lee Signatureleearmst > HI There, > [quoted text clipped - 13 lines] > > Cheers, Lee Molitof cocktail comes to mind. SignatureThe views I present are my own and NOT of any organisation I belong to. 73 de Simon, VK3XEM. http://www.aca.gov.au/pls/radcom/client_search.client_lookup?pCLIENT_NO=157452 VoIP http://www.TALKonIP.com.au/ Domain Hosting http://www.GizNet.com/ > HI There, > [quoted text clipped - 13 lines] > > Cheers, Lee Can you email me at jqr |at| jquirke |dot| com.. I'd like to hear the details. > i have been getting charged for text > messages received from this company also (SOL MOBILE) > I have been getting these messages for about 3 months > i have been getting charged for them, about $450 worth > Also i have been trying to call SOL MOBILE on 1300 767 306, and all i > can do is leave a message for them, they havent called me back yet. Have either of you tried or had any luck calling their office switch? I'd definitely give that a go, in the case of a $400+ rort. 02 9900 3636 http://www.solmobile.com/contact/index.html > > maurice <mauricenoway@widebaymultimedia.com> wrote > [quoted text clipped - 9 lines] > Thanks for that completely superfluous proof that you've never ever > had a f.cking clue. No surprise that you only ever get to clean the dunnys. Repute the point, Rod. His bill will go from being paid to unpaid. Still owes the money to Telstra > Rod Speed <rod_speed@yahoo.com> wrote >>> maurice <mauricenoway@widebaymultimedia.com> wrote >>>> If you pay your account by cc then complaining to your card >>>> provider is usually effective if you have not received goods. >>>> Don't know how that works for goods you havent ordered but >>>> generally Ive found the card companies pretty good insurance >>>> against dodgy deals which this definitely sounds like. >>> How is that going to do anything? >>> The chargeback will occur, and he will owe Telstra again >> Thanks for that completely superfluous proof that you've never ever >> had a f.cking clue. No surprise that you only ever get to clean the dunnys. > Repute the point, Rod. Go and get reputed, you stupid little pig ignorant dunny cleaning fuckwit. > His bill will go from being paid to unpaid. > Still owes the money to Telstra Thanks for that completely superfluous proof that you've never ever had a f.cking clue. No surprise that you only ever get to clean the dunnys. Why are these companies not regulated? I found out that they are _not_ regulated by the Telecommunications Industry Ombudsman. These companies are getting away with Murder. Whats more, they never respond. Vodafone has contacted them on my behalf, instructing them to resolve the ussie within 5 days, Still no response from them at all. I am taking this to the media. Cheers, Lee Signatureleearmst > I found out that they are _not_ regulated by the Telecommunications > Industry Ombudsman. > These companies are getting away with Murder. > Whats more, they never respond. Vodafone has contacted them on my > behalf, instructing them to resolve the ussie within 5 days, Still no I'm sure they will make an obscene gesture in Voda's gesture. Like they should > response from them at all. > I am taking this to the media. Yawn. Another w.nker > leearmst <leearmst.1ub7u0@no-mx.phorums.com.au> wrote >> I found out that they are _not_ regulated by the Telecommunications >> Industry Ombudsman. >> These companies are getting away with Murder. >> Whats more, they never respond. Vodafone has contacted them on my >> behalf, instructing them to resolve the ussie within 5 days, Still no > I'm sure they will make an obscene gesture in Voda's gesture. Blotto, again. > Like they should >> response from them at all. I am taking this to the media. > Yawn. Another w.nker Beats a dunny cleaner. > Why are these companies not regulated? There are provisions for content service providers in the Telecommunications Act 1997, but it's heavy handed (and a waste of legislators' time) to have express provisions for each potential scenario. Regulation is often is better served as an industry code of conduct or standard, particularly where the industry's in a better position (in terms of knowledge) than government, to regulate itself. Self-regulation can also benefit industries where changes in technology outpace the law. There's less regulation compliance burden on business, and less regulation monitoring/enforcement cost on the government/taxpayer. The TIO scheme relies on business signing up to it, and works on the basis that business/consumers can elect to deal only with service providers that are party to the scheme - giving them recourse in the event of conflict. Even though Sol Mobile isn't part of the TIO scheme, Jeremy should be able to use the TIO stick on Telstra, as it's Telstra chasing him for the money. I had the same problem - unwanted premium SMS services provided by Sol Mobile at $5 a pop. Telstra initially told me to chase up Sol Mobile. But on reflection, I decided that it was Telstra's problem - they were taking money out of my account without my authority. So I rang them, and (politely, but possibly heatedly) insisted on a refund. Eventually I was transferred to the "team leader", who was willing to refund all but $5. Fair enough - it is possible that a friend of a daughter made the initial call that requeseted a ring tone or wallpaper. I'm happy to forego $5 for a new lesson in life. So insist on a refund from Telstra. (They can chase up Sol Mobile if they are unhappy with things.) And when you have the refund, ask to have your number blocked to future premium services. Signatureneilbl > I had the same problem - unwanted premium SMS services provided by Sol > Mobile at $5 a pop. Telstra initially told me to chase up Sol Mobile. [quoted text clipped - 9 lines] > they are unhappy with things.) And when you have the refund, ask to > have your number blocked to future premium services. Thing is do Telstra get any satisfaction out of Sol Mobile if even customers can't chase those guys up? It's a lose lose for everyone and why can't this be regulated? >>I had the same problem - unwanted premium SMS services provided by Sol >>Mobile at $5 a pop. Telstra initially told me to chase up Sol Mobile. [quoted text clipped - 14 lines] > > It's a lose lose for everyone and why can't this be regulated? How can Tel$tra loose out? They obviously have an agreement with Sol Mobile to be integrated into the mobile billing system. If Tel$tra had a problem then you would not be able get those ring tones or wallpapers tacked on to your phone bill. SignatureThe views I present are my own and NOT of any organisation I belong to. 73 de Simon, VK3XEM. http://www.aca.gov.au/pls/radcom/client_search.client_lookup?pCLIENT_NO=157452 VoIP http://www.TALKonIP.com.au/ Domain Hosting http://www.GizNet.com/ > >>I had the same problem - unwanted premium SMS services provided by Sol > >>Mobile at $5 a pop. Telstra initially told me to chase up Sol Mobile. [quoted text clipped - 20 lines] > If Tel$tra had a problem then you would not be able get those ring tones > or wallpapers tacked on to your phone bill. But just for arguments sake what happens if Telstra find it very hard to get money from Sol Mobile? What happens then? >>>> I had the same problem - unwanted premium SMS services provided by >>>> Sol Mobile at $5 a pop. Telstra initially told me to chase up Sol [quoted text clipped - 27 lines] > > What happens then? They get to cream it off before they get it. > I had the same problem - unwanted premium SMS services provided by Sol > Mobile at $5 a pop. Telstra initially told me to chase up Sol Mobile. [quoted text clipped - 5 lines] > the initial call that requeseted a ring tone or wallpaper. I'm happy to > forego $5 for a new lesson in life. That DOESNT stop ongoing charging. More fool you > So insist on a refund from Telstra. (They can chase up Sol Mobile if > they are unhappy with things.) And when you have the refund, ask to And they can tell you to get stuffed, which they will, most of the time Thanks for the advise, I ended up getting a full refund from Sol Mobile, althoughthe company that actually gave me the refund was "Mobile Messenger", (thats who they called themselves, and the Cheque was drawn from them also). It turns out that when i lost my phone back in June someone found it and for the next 7 hours (i was unable to contact vodafone to canel my service untill 10 am the next morning) someone was consistantly calling premium phone numbers and sending premium text messages, they racked up $178 in 7 hours. Vodafone is also refunding this as i had insurance on my phone which covers unauthorised use of my phone. As you say Lesson Learned! Signatureleearmst > Thanks for the advise, I ended up getting a full refund from Sol Mobile, > althoughthe company that actually gave me the refund was "Mobile [quoted text clipped - 3 lines] > and for the next 7 hours (i was unable to contact vodafone to canel my > service untill 10 am the next morning) someone was consistantly calling Load of shite, their 1800 638 638 number is open 24x7 > premium phone numbers and sending premium text messages, they racked up > $178 in 7 hours. > Vodafone is also refunding this as i had insurance on my phone which > covers unauthorised use of my phone. They shouldnt refund it, you failed to bar it in time It's still going on.....I got unwanted SMS from them and went through the Telstra/Mobile Messenger hoops. I cancelled it using the Sydney number and barred premium SMS on my phone for a couple of weeks. I reactivated premium SMS and today it started again! Mobile Messenger say they have no record of my number (Telstra bills prove otherwise) and they are "investigating". We'll see..... > It's still going on.....I got unwanted SMS from them and went through > the Telstra/Mobile Messenger hoops. I cancelled it using the Sydney [quoted text clipped - 3 lines] > say they have no record of my number (Telstra bills prove otherwise) > and they are "investigating". We'll see..... Change your number whilst MM investigate, then change it back Any news? I too have unfortunately joined the club of those adversely affected by unsolicited ( I only use SMS PUP for SMS services; have NEVER used Premium SMS ) charges being racked up against my account, at least twice. As a disabled pensioner, I painfully limped the several hundred metres to my nearest public phone to call them on the number Telstra supplied in response to my complaint (which was 1300767366), rather than using a recharge voucher and get hit by more charges, only to be told that I had reached the answering service of a company that sounded like Vintel or Ventel, but no message could be left! So tried email directories- no luck. Then the internet, using Webferret and Google, arriving at phorums. Armed with new information, I made complaints to: (a) Telecom, (b) the T.I.O., (c) A Current Affair and (d) This Day Tonight. I note that those who have paid by credit card AND complained to their credit provider (many would not have!) managed to get their money back, so you can be certain that the credit companies can contact them. Has anyone tried doing a Company Search? Does anyone have a postal or street address (try asking your credit provider), an Email or USABLE phone number? Let us all know what the current state of play is on this. Will I ever be reimbursed, or will I just get hit with more charges some months from now (which would be for the LAST TIME, as I would immediately change my phone number and provider), when I recharge next. Has anyone started a Ministerial Inquiry by lodging a complaint with the Minister for Posts and Telecommunications? The law needs to be changed on this, to bring it into line with current business practices. I blame Telstra as well, in exactly the same manner as if my bank had left open its vault and doors unattended at night: they have a duty of care regarding the funds that I left with them in good faith, and they have not performed it! Signaturefilthyfernandez We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 – 1800 US Pacific Time or email escalationsus@sms-helpdesk.com. For assistance in Australia, please call 1300-766 915 Monday to Friday 0900 – 1700 EST or email escalationsau@sms-helpdesk.com. Thanks Denise SignatureMobile Messenge ** Posted from http://www.teranews.com ** |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.