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Cellular Phone Forum / Country Specific / Australian Group / November 2005fraudulent debits on ISIM account, Solmobile
What to do? iSim refuse to cooperate. I received an SMS "19721973 Hiya! Welcome 2 ur Truetone Subscription. Ur tone will arrive soon. It will charge $3/day Send STOP to 19721973 2 UnSubscribe. 4 Help 1300767306" (sic) And the bill hit my account at the same time. 27/10/2005 8:08:00 PM 614xxxxxxxxx 777719721973 0 $3.00 The 1300 number given is a "fully automated service". No humans. The isim support person, who refused to give a full name, would only refer me to the 1300767306 number, and told me they are Solmobile. Is this a scam? Computer foul-up? I know that people actually do pay $3 for a ringtone, but would anybody really sign for a $3/day subscription? It can't be honest. Any evidence that this is a legit service? Do they advertise? No, nobody had access to my handset. And its an old one with no downloadable anything. But it does keep a record out outgoing call and texts. What can I do? -- (edited post, original cancelled) > What to do? iSim refuse to cooperate. > [quoted text clipped - 24 lines] > > (edited post, original cancelled) It was most likely from a website that allows people to sign an Australian number up to the premium service with no proof of identity. I had similar problems a couple months back; search the archives if you're interested. > What to do? iSim refuse to cooperate. Not an ISIM issue >> What to do? iSim refuse to cooperate. > > Not an ISIM issue It is according to the TIO > >> What to do? iSim refuse to cooperate. > > > > Not an ISIM issue > > It is according to the TIO Nope. The TIO are well aware of the law and the process >>>> What to do? iSim refuse to cooperate. >>> [quoted text clipped - 3 lines] > > Nope. The TIO are well aware of the law and the process Wrong, as always. >> What to do? iSim refuse to cooperate. > > Not an ISIM issue Like f.ck it's not. His contract is between him and ISIM. He has no contract with Solmobile. ISIM are the party debiting his account. It is purely an ISIM issue as far as his issue is concerned. If ISIM want to take it up with Solmobile that's their problem. .  SignatureKwyj > >> What to do? iSim refuse to cooperate. > > > > Not an ISIM issue > > Like f.ck it's not. > His contract is between him and ISIM. He has no contract with Solmobile. Wrong >>>> What to do? iSim refuse to cooperate. >>> [quoted text clipped - 5 lines] > > Wrong Nope. SignatureKwyj >>>> What to do? iSim refuse to cooperate. >>> >>> Not an ISIM issue >> >> Like f.ck it's not. >> His contract is between him and ISIM. He has no contract with Solmobile. > Wrong Right. > >> What to do? iSim refuse to cooperate. > > [quoted text clipped - 7 lines] > take it up with Solmobile that's their problem. > . the way it *is* and the way it *should be* can be different. >>>> What to do? iSim refuse to cooperate. >>> [quoted text clipped - 9 lines] >> > the way it *is* and the way it *should be* can be different. Not in this case. > > >> What to do? iSim refuse to cooperate. > > > [quoted text clipped - 9 lines] > > > the way it *is* and the way it *should be* can be different. Agreed >>>>> What to do? iSim refuse to cooperate. >>>> [quoted text clipped - 11 lines] > > Agreed And you're still wrong. No surprises there. SignatureKwyj It seems to be a matter of opinion about whether I need to, or should have to, persue ISim(=simplus), or the thieving scum that run the premium SMS "services". However, the TIO would appear to side with Kwyjibo. According to the TIO, it _IS_ up to Simplus to resolve this. They should refund me, and ensure it cannot happen again. Simplus is the company that operates the Isim brand, and is a subsidiary of Optus. I have spoken to their "Customer Relations", and expect a reply soon. The TISSC currently only deal with advertising and content problems, not billing, but they are aware of this problem, and may be able to deal with it in future. They are accepting public submissions - see http://www.tissc.com.au/mobilecode.htm Meanwhile, their advice is to not put your mobile number on the web, and be very careful who give it to. i.e. just like your e-mail address and the spammers. Sad, aint it? >>>>>>What to do? iSim refuse to cooperate. >>>>> [quoted text clipped - 14 lines] > And you're still wrong. > No surprises there. >It seems to be a matter of opinion about whether I need to, >or should have to, persue ISim(=simplus), or the thieving >scum that run the premium SMS "services". and to complicate matters even further, Simplus will (probably) tell you they are entirely separate from iSim. One is a pre-paid subsidiary and the other is the post-paid subsidiary, but they are apparently entirely separate. Once, in frustration at the delays in trying to get an iSim issue resolved via email, I tried calling Simplus as they had a customer service phone#. Told politely to bugger off as they were entirely separate. YMMV. > and to complicate matters even further, Simplus will (probably) tell you they > are entirely separate from iSim. One is a pre-paid subsidiary and the other is > the post-paid subsidiary, but they are apparently entirely separate. Close. There is only one company, but two brands. The call centre staff can access some info from isim accounts, but cannot change anything. The isim brand uses separate support staff, via e-mail and online. Now that I've had to go via the TIO, Simplus is forced to deal with my complaint. They effectively force you to go through the TIO before you can speak to Customer Relations. > Once, in frustration at the delays in trying to get an iSim issue resolved via > email, I tried calling Simplus as they had a customer service phone#. Told > politely to bugger off as they were entirely separate. YMMV. Yeah, they told me the support was separate, and they had no authority on the isim accounts. [SNIP] > Now that I've had to go via the TIO, Simplus is forced to deal with > my complaint. They effectively force you to go through the TIO before > you can speak to Customer Relations. More the fool them, the moment you get a job number off the TIO the carrier is charged a fee. Then if it is not resolved within the specified time they start paying $$$$ [SNIP] SignatureThe views I present are my own and NOT of any organisation I belong to. 73 de Simon, VK3XEM. http://www.aca.gov.au/pls/radcom/client_search.client_lookup?pCLIENT_NO=157452 Any information regarding Greg can be sent to intruder@vk3xem.net > [SNIP] > > Now that I've had to go via the TIO, Simplus is forced to deal with [quoted text clipped - 4 lines] > carrier is charged a fee. Then if it is not resolved within the > specified time they start paying $$$$ This works well Me: I'm not happy with your response. Do you know what a TIO complaint is? Them: Errr, yes Me: Are you aware it will cost you $25 in a TIO level four if you dont help Them: Errr, ok I will fix your problem >> [SNIP] >> > Now that I've had to go via the TIO, Simplus is forced to deal with [quoted text clipped - 12 lines] > dont help > Them: Errr, ok I will fix your problem pure fantasy, most of the droids couldn;t care less, not coming out of their > >> [SNIP] > >> > Now that I've had to go via the TIO, Simplus is forced to deal with [quoted text clipped - 15 lines] > pure fantasy, most of the droids couldn;t care less, not coming out of their You would be surprised, it works quite often. |
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