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Cellular Phone Forum / Country Specific / Australian Group / August 2006

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Optus SMS down?

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Carsten Bauer - 08 Jul 2006 10:59 GMT
Cant seem to send sms's from my optus v3x anymore.
Anyone know if sms is down? or is it just my phone?
I can still make calls.
Simon Templar - 08 Jul 2006 11:11 GMT
> Cant seem to send sms's from my optus v3x anymore.
> Anyone know if sms is down? or is it just my phone?
> I can still make calls.

I just checked and it works on my Optus account I use for PTT.

--
The views I present are that of my own and NOT of any organisation I may
belong to.

73 de Simon, VK3XEM.
http://web.acma.gov.au/pls/radcom/client_search.client_lookup?pCLIENT_NO=157452
Carsten Bauer - 08 Jul 2006 11:15 GMT
>> Cant seem to send sms's from my optus v3x anymore.
>> Anyone know if sms is down? or is it just my phone?
>> I can still make calls.
>
>I just checked and it works on my Optus account I use for PTT.

Dammit
John Henderson - 08 Jul 2006 12:49 GMT
> Dammit

First thing to check is the SMSC (Service Centre) number in the
message settings.  A quick google search suggests it should be

       +61411990001

John
Simon Templar - 08 Jul 2006 13:26 GMT
>> Dammit
>
[quoted text clipped - 4 lines]
>
> John

Well if it worked before and Carsten hasn't changed the settings I would
suggest he power cycles the phone first and if that doesn't work remove
and replace the SIM and turn the phone back on.

If that fails, then it would probably be an idea to contact customer
support.

--
The views I present are that of my own and NOT of any organisation I may
belong to.

73 de Simon, VK3XEM.
http://web.acma.gov.au/pls/radcom/client_search.client_lookup?pCLIENT_NO=157452
John Henderson - 08 Jul 2006 22:07 GMT
> Well if it worked before and Carsten hasn't changed the
> settings I would suggest he power cycles the phone first and
[quoted text clipped - 3 lines]
> If that fails, then it would probably be an idea to contact
> customer support.

Sometimes settings get changed when people look through the
menus to see what's there.

Another possibility that's occurred to me is that the OP might
be trying unsuccessfully to reply to messages from a certain
individual.

If Carsten can't reply, but can submit a newly generated
message, this inevitably means that the other party has "reply
path" turned on in their message settings.

The reply path mechanism is supposed to allow someone receiving
your message to make a single reverse-charge reply.  But no
carrier that I'm aware of implements it properly, and a certain
"do nothing" configuration can lead to the following problem.

The sender of the original message turns on the "reply path" bit
and their SMSC is supposed to carry that setting on to the
recipient if and only if they support the mechanism.  Then when
the recipient replies, their phone uses the original sender's
SMSC to submit the reply (not the SMSC configured in their
phone).  And that's the point where an incorrectly configured
reply path mechanism fails - when that SMSC rejects the direct
lodgement attempt from a device on another network that's been
invited to use it.

John
Carsten Bauer - 10 Jul 2006 04:23 GMT
All sorted.
It seems B Digital cocked up.
As soon as my contract finishes, I'm moving to direct optus.
Or 3...
Michael - 10 Jul 2006 09:02 GMT
> All sorted.
> It seems B Digital cocked up.

They use the same SMSC as Optus Direct
DaN - 27 Aug 2006 06:37 GMT
Actually it should be

+61411990033

>> Dammit
>
[quoted text clipped - 4 lines]
>
> John
John Henderson - 27 Aug 2006 08:18 GMT
> Actually it should be
>
> +61411990033

Not according to Optus at: http://tinyurl.com/h8uvl

That says: "Check that your SMSC number is correct. You can
locate your SMSC using your handset guide.  The SMSC or MCN
(Message Centre Number) needs to be set to the number
+61411990001."

John
Michael - 27 Aug 2006 09:58 GMT
> Actually it should be
>
> +61411990033

There are a number of different SMSCes, just because yours is 33 doesnt mean
his should be too

>>> Dammit
>>
[quoted text clipped - 4 lines]
>>
>> John
Jim - 13 Jul 2006 02:17 GMT
> Cant seem to send sms's from my optus v3x anymore.
> Anyone know if sms is down? or is it just my phone?
> I can still make calls.

Optus SMS always seems slow, especially when checking for a Prepaid balance
message, the reply message has taken from minutes to days! Literally!
 
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