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Cellular Phone Forum / Country Specific / Australian Group / August 2006End of my tether with Optus!
Hi Guys, When I renewed my contract with Optus in March, I chose the option of paying an additional $4.95/month for 4MB of GPRS/UMTS browsing of their Zoo portal. I use a moderate amount of data, around 3MB/month, but ever since I have been charged between $15 to $22 for every MB of data. When I initially called up about it, they were quick to refund the difference but didn't know why it was happening. I eventually pressured them into running a billing investigation, but they never returned back to me, and when I called them the CSR said "Oh the original CSR has to handle it". This was when they changed over to curry munchers for their CSRs. Now I can't understand a bloody thing they say, and it's been f.cked up *yet again* this month. I'm wondering what the hell to do about this - do I waste my time with one of their subcontinental servants or do I go someplace higher? And at what stage can the TIO be involved? Thanks guys, -Albi. > Hi Guys, > [quoted text clipped - 9 lines] > curry munchers for their CSRs. Now I can't understand a bloody thing > they say, and it's been f.cked up *yet again* this month. > I'm wondering what the hell to do about this - do I waste my time with > one of their subcontinental servants or do I go someplace higher? Someplace higher if you can manage that. I got one to credit me with what they had billed me when they had me on the wrong plan for months, got free services for years. > And at what stage can the TIO be involved? Whenever you have told Optarse of the problem and they havent fixed it. Likely that is the best approach, should give you a local monkey in Optarse who has the authority to fix the problem generously. > Someplace higher if you can manage that. Thanks Rod - was thinking of asking to speak to a supervisor (again), and then if that doesn't get anywhere writing a letter to HQ in Sydney. > Whenever you have told Optarse of the problem and they havent fixed it. > > Likely that is the best approach, should give you a local monkey > in Optarse who has the authority to fix the problem generously. Here's hoping - I'll deal with it tomorrow. > Here's hoping - I'll deal with it tomorrow. Walked into an Optarse World today and was told that if I drop off a letter of complaint addressed to the State Manager it would be given to her as she visits the store every few days. Worth a shot I suppose before I get nasty with the TIO. >> Here's hoping - I'll deal with it tomorrow. > > Walked into an Optarse World today and was told that if I drop off a > letter of complaint addressed to the State Manager it would be given to > her as she visits the store every few days. Worth a shot I suppose before > I get nasty with the TIO. I am sure a "State Manager" of Optus World really gives a sh.t about Indian call monkey errors. Cut the crap and call the TIO.  SignaturePosted via a free Usenet account from http://www.teranews.com > I am sure a "State Manager" of Optus World really gives a sh.t about Indian > call monkey errors. Cut the crap and call the TIO. Call me stupid, but I have been refunded for this month, and have given them one last chance, clearly stating I will be contacting the TIO if it isn't corrected. Hopefully the threat will be enough to put a bomb under someone. > > I am sure a "State Manager" of Optus World really gives a sh.t about Indian > > call monkey errors. Cut the crap and call the TIO. > > Call me stupid, but I have been refunded for this month, and have given OK, stupid >> Someplace higher if you can manage that. > > Thanks Rod - was thinking of asking to speak to a supervisor (again), and > then if that doesn't get anywhere writing a letter to HQ in Sydney. Don't waste your time. Call the TIO now. Optus HQ is in Singapore anyhow, no local management in Australia anymore, just puppets of Singtel. >> Whenever you have told Optarse of the problem and they havent fixed it. >> >> Likely that is the best approach, should give you a local monkey >> in Optarse who has the authority to fix the problem generously. > > Here's hoping - I'll deal with it tomorrow. SignaturePosted via a free Usenet account from http://www.teranews.com Vote with your feet. > Hi Guys, > [quoted text clipped - 17 lines] > > -Albi. > Vote with your feet. No, give Optus a chance to respond (properly). Give them that opportunity by raising a TIO complaint >> Vote with your feet. > > No, give Optus a chance to respond (properly). Give them that opportunity > by > raising a TIO complaint They already have been given many chances and continue to f.ck up. Next step is TIO who will order them to refund, and charge them for the complaint too. SignaturePosted via a free Usenet account from http://www.teranews.com > >> Vote with your feet. > > [quoted text clipped - 4 lines] > They already have been given many chances and continue to f.ck up. Next step > is TIO who will order them to refund, and charge them for the complaint too. Which is what I said, fuckwit Intel said.... > Vote with your feet. That's what I'd do. Aside from the heartache and stress that Optus inflicted on my wife over a 4 year period over a billing problem, that took the TIO to fix eventually, I'm not overly keen on giving money to a foreign government which has a somewhat callous attitude towards its citizens. >Intel said.... > [quoted text clipped - 5 lines] >foreign government which has a somewhat callous attitude towards its >citizens. You call hanging drug traffickers callous? I call it about bloody time, and I wish the Australian govt had the guts to do the same. gringo said.... > You call hanging drug traffickers callous? I call it about bloody time, > and I wish the Australian govt had the guts to do the same. I didn't say anything at all about hanging drug traffickers. > Intel said.... > [quoted text clipped - 5 lines] > to a foreign government which has a somewhat callous attitude towards > its citizens. More fool you. They actually have enough of a clue to kill drug trafficers. > Intel said.... > > > Vote with your feet. > > That's what I'd do. Aside from the heartache and stress that Optus > inflicted on my wife over a 4 year period over a billing problem, that Crap > Hi Guys, > [quoted text clipped - 9 lines] > can't understand a bloody thing they say, and it's been f.cked up *yet > again* this month. When did they outsource their customer service? I was lucky to have an issue resolved a couple of months ago where they hadn't acknowledged a new phone contract (and a completely different plan) which meant that calls and MMSs were charged at the wrong rate. After several calls to Allphones and Optus respectively over 2 months (each passing the buck) I got lucky and the Optus CSR straight away offered a credit of $180, asking if that would be sufficient to cover the discrepancy in plan charging. I said thanks, I'll take it. :) He even gave me his full name to follow up if there were any further problems. If only they were all like that... >> Hi Guys, >> [quoted text clipped - 22 lines] > > If only they were all like that... Yeah, I got that result myself, when Optarse put me onto the wrong plan when my original contract completed. I still havent spent all the credit so I got free phone calls ever since the contract ended and I didnt actually make any calls on the contract either, just used it to get a cheap 5110, $5/month. >>> Hi Guys, >>> [quoted text clipped - 28 lines] >didnt actually make any calls on the contract either, just used it to >get a cheap 5110, $5/month. That must have been a while back ... >>>> Hi Guys, >>>> [quoted text clipped - 31 lines] > > That must have been a while back ... Yep. > Hi Guys, > [quoted text clipped - 13 lines] > one of their subcontinental servants or do I go someplace higher? And at > what stage can the TIO be involved? Well this month's bill is correct. Kudos to whichever monkey at Optus actually got the billing corrected. Maybe it was the threat of the TIO that acted as a bomb under them :) |
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