 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
| HomeDiscussion Groups General General TopicsGSMBluetoothProviders AlltelATT WirelessCingularFidoNextelSprint PCST-MobileVerizonManufacturers EricssonNokiaMotorolaCountry Specific Australian GroupUK GroupRelated Topics PocketPCPalmMore Topics ... |
Cellular Phone Forum / Country Specific / Australian Group / November 2006Telstra SMS text buddy has a secret cost of 24 cents on the top of 25 cents?
Telstra SMS text buddy has a secret cost of 24 cents on the top of 25 cents? Before installing Telstra "Text Buddy" I checked http://www.telstra.com.au/mobile/products/messaging/textbuddy.htm There is NO mention of extra cost. In August I installed Telstra "Text Buddy" on my computer. Most of my SMS texting was on an other Telstra mobile. Then a few time I SMS other mobile phone and suddenly I got charged. I rang 1258880 but all Telstra consultant told me "Telstra Text Buddy " was free. These information are incorrect. "Telstra Text Buddy " charge you only your SMS text message if you text an other Telstra mobile. But if you cal a mobile outside the Telstra network like Optus or others , Telstra charge the normal rate of 25 cents per Text plus 24 cents for using "Telstra Text Buddy " . So, the moral of the story, I got conned again by Telstra and I removed "Telstra Text Buddy " from my computer. Conned by Telstra. 99.9% of all my SMS are sent to an Optus number and I have only ever been charged 25c . > Telstra SMS text buddy has a secret cost of 24 cents on the top of 25 > cents? [quoted text clipped - 24 lines] > > Conned by Telstra. Frank That's great. All I know is that I rang 8 times in the last 3 weeks the 1258880 help number and every Telstra Consultant before the last one guessed the answer telling me that "Telstra SMS text buddy" had no extra charges. The last consultant managed to explain in more details.. Every time I was SMS texting from Telstra "text buddy", Telstra will debit me 25 cents + 24 cents of connection, IF the Text Message was for a Network outside Telstra. I found also strange, Telstra "Text Buddy" is NOT prepared to disclose the Network they charge "extra service of 24 cents" and NOT charge to from "Text Buddy" Telstra charged me 25 cents + 24 cents when I SMS "Text Buddy" from my Telstra account to my friend 3 G mobile account. I thought Telstra and 3 G where the same network. They are the same company? Conned by Telstra > 99.9% of all my SMS are sent to an Optus number and I have only ever been > charged 25c . > Frank > [quoted text clipped - 16 lines] > Telstra charged me 25 cents + 24 cents when I SMS "Text Buddy" from my > Telstra account to my friend 3 G mobile account. That sounds like a fault. SMS sent through Text Buddy are charged at your SMS rate. Sounds like prepaid platform is charging you SMS cost and flagfall ?!?! Thats a fault > > Frank > > [quoted text clipped - 23 lines] > Sounds like prepaid platform is charging you SMS cost and flagfall ?!?! > Thats a fault Michael You show me theURL which says " Text Buddy" is FREE and I'll believe you. Conned by Telstra >> > Frank >> > [quoted text clipped - 28 lines] > You show me theURL which says " Text Buddy" is FREE and I'll believe > you. No one said it was free. Ill quote myself "SMS sent through Text Buddy are charged at your SMS rate." > Telstra SMS text buddy has a secret cost of 24 cents on the top of 25 > cents? Huh? > In August I installed Telstra "Text Buddy" on my computer. > Most of my SMS texting was on an other Telstra mobile. [quoted text clipped - 16 lines] > > Conned by Telstra. What on earth are you on about? SMS cost is 25c, regardless of whether you send it by hand (SMS MO), or text buddy > > Telstra SMS text buddy has a secret cost of 24 cents on the top of 25 > > cents? > > Huh? >> What on earth are you on about? >>SMS cost is 25c, regardless of whether you send it by hand (SMS MO), or text >>buddy Before making a statement like ">> What on earth are you on about? " why no checking your account balance. This is how you do it: Before TEXTING you check your account balance . (account balance is FREE) After TEXTING someone on an other network from your "Text Buddy", you'll check again your account balance. You'll see 49 cents have debited instead of 25 cents because your SMS cost 25cents + 24 cents "Text Buddy" charge to other Network connection. ==== To check your account balance this is how you do it from your Mobile.=== Checking your account balance is FREE Type the word " MENU " in your message box . Then send the text "Menu" to this Telstra 1258888. A few seconds later you'll receive your account status You'll see 49 cents has debited for one SMS instead of 25 cents. ==== Also you can check === http://www.telstra.com.au/mobile/products/messaging/textbuddy.htm Go to "Telstra's Our Customer Terms" and you'll find 24cents being debited to your Mobile on top of your 25 cents SMS message. . ==== 95% of the Telstra consultant on the 1258880 help line guess or do not remember the "secret charge" for "text buddy". As I repeat again this 24 cents sur_ charge is for pre_paid CDMA . This is the same on a CDMA plan . You can tell me anything you like, this is what's happening when using "Text Buddy" from your computer or any computer. Conned by Telstra >> > Telstra SMS text buddy has a secret cost of 24 cents on the top of 25 >> > cents? [quoted text clipped - 8 lines] > Before making a statement like ">> What on earth are you on about? " > why no checking your account balance. Because prepaid customers are scum, druggies and povies. I'm not a prepaid customer > ==== Also you can check === > http://www.telstra.com.au/mobile/products/messaging/textbuddy.htm > Go to "Telstra's Our Customer Terms" and you'll find 24cents being > debited to your Mobile on top of your 25 cents SMS message. Not where I could see. Went to your link, then chose "Our Customer Terms", found the SMS document http://www.telstra.com.au/customerterms/docs/sms.doc No where does it says "Text buddy SMS from prepaid is 25c plus 24c" The ONLY table in that docu says: Standard charges for SMS up to 160 characters GST excl GST incl Fee per SMS sent (except to international numbers) 22.73¢ 25¢ Fee per SMS sent to international numbers 31.82¢ 35¢ > ==== 95% of the Telstra consultant on the 1258880 help line guess or > do not remember the "secret charge" for "text buddy". Because there isnt one > <gnh888@gmail.com> wrote in message I have lodge an other complaint and again obtained a complaint number. I was told this time that "text Buddy " should NOT charge me 24 cents on the top of the 25 cents for the SMS text message. Apparently there is an error on the accounting section for my mobile phone. At Telstra mobile NO one knows where this 24 cents is coming from. I'll let you know of the outcome. Conned by Telstra > Because prepaid customers are scum, druggies and povies. You poor, deluded, self-obsessed fool. The program bought by Telstra which is called "Text Buddy" has been made by a company in Australia called ATTACH. ATTACH Sydney call centre is 1300 660 024 ATTACH Headquarter where the program was made is on 02 0409 9608 or 02 0409 9600 . ( Leave a message on the answering machine and one of the staff we'll ring you back an hour later) The software was developed on the 18 March 2003 (see dll) and compiled on 07 April 2005 (OnlineTextbuddy.exe 07 April 2005) The new specifications from Telstra Text Buddy http://www.telstra.com.au/customerterms/docs/sms.pdf paragraph 9.20 page 28 were activated on the 19 September 2006. Which means the specifications of Telstra 19 September 2006 do NOT match the specification of the software compiled in April 2005. (if you use "Text Buddy" you'll see immediately the fault in the character(s) and page(s) counter) The software "Text Buddy" has a few other bugs. One of the major bug which affects my account balance of my mobile is that I can't disable the long message option (even if I UNTICK the box). "Text Buddy" software still charges me for 1 SMS + 24.2 cents instead of 1 SMS even if the "long message" option is NOT ticked May be someone at Telstra or ATTACH will look "seriously" at the way "Text Buddy " behaves and overcharges every user of this product. Really there is NO excuses for this type of fault not being picked up by the quality control team of ATTACH or TELSTRA. George > The program bought by Telstra which is called "Text Buddy" has been > made by a company in Australia called ATTACH. [quoted text clipped - 8 lines] > and compiled on 07 April 2005 > (OnlineTextbuddy.exe 07 April 2005) ..... > George For anyone Interested Telstra Text Buddy Contains 123 File(s) 10,240,875 bytes The Text Buddy executable was compiled on 07 April 2005 - 18 months ago or 1 year and 6 months ago 07-04-05 02:13p 839,680 OnlineTextBuddy.exe But the *.ddl which organise how the program should charge the customer was compiled 18 March 2003 or 3 years and 7 months ago. 18-03-04 05:43p 843,776 libeay32.dll 18-03-03 09:20p 1,060,864 mfc71.dll 18-03-03 09:12p 1,047,552 mfc71u.dll 18-03-03 08:14p 499,712 msvcp71.dll 21-02-03 04:42a 348,160 msvcr71.dll But the specifications from Telstra Text buddy were made on 19 September 2006 http://www.telstra.com.au/customerterms/docs/sms.pdf Did Telstra "pirated" a program and bodged it up? Is that the reason why the accounting does not work and overcharge? What other thing does this program transmits that the consumer is not aware off? (there are a lot of files here.....) Below is what Telstra Text Buddy looks like on your PC computer. Telstra ONLINE TEXT BUDDY Directory of C:\Program Files\Telstra 29-09-06 11:14a <DIR> . 29-09-06 11:14a <DIR> .. 29-09-06 11:14a <DIR> OnlineTextBuddy 0 File(s) 0 bytes Directory of C:\Program Files\Telstra\OnlineTextBuddy 29-09-06 11:14a <DIR> . 29-09-06 11:14a <DIR> .. 04-05-04 11:53a 1,645,320 gdiplus.dll 13-10-04 11:14a 19,730 la.rtf 18-03-04 05:43p 843,776 libeay32.dll 18-03-03 09:20p 1,060,864 mfc71.dll 18-03-03 09:12p 1,047,552 mfc71u.dll 18-03-03 08:14p 499,712 msvcp71.dll 21-02-03 04:42a 348,160 msvcr71.dll 02-03-05 08:53a 49,434 OnlineTextBuddy.chm 07-04-05 02:13p 839,680 OnlineTextBuddy.exe 29-09-06 11:14a <DIR> Skins 29-09-06 11:14a <DIR> Sounds 18-03-04 05:43p 159,744 ssleay32.dll 10 File(s) 6,513,972 bytes Directory of C:\Program Files\Telstra\OnlineTextBuddy\Skins 29-09-06 11:14a <DIR> . 29-09-06 11:14a <DIR> .. 29-09-06 11:14a <DIR> Telstra 0 File(s) 0 bytes Directory of C:\Program Files\Telstra\OnlineTextBuddy\Skins\Telstra 29-09-06 11:14a <DIR> . 29-09-06 11:14a <DIR> .. 05-10-04 05:18p 1,093 ActionsMenu.png 05-10-04 05:18p 3,015 addressButAct.png 05-10-04 05:18p 2,964 addressButDis.png 05-10-04 05:18p 3,067 addressButDn.png 05-10-04 05:18p 3,038 addressButNorm.png 05-10-04 05:18p 3,044 addressButOv.png 30-09-04 03:40p 1,694 adminButAct.gif 05-10-04 05:18p 3,087 adminButAct.png 30-09-04 03:39p 1,679 adminButDis.gif 05-10-04 05:18p 2,979 adminButDis.png 30-09-04 03:39p 1,722 adminButDn.gif 05-10-04 05:18p 3,130 adminButDn.png 01-10-04 12:48p 3,025 adminButNorm.png 05-10-04 05:18p 3,025 adminButNorm2.png 01-10-04 12:48p 3,087 adminButOv.png 13-10-04 02:34p 25,214 buddy.ico 20-10-04 11:54a 3,070 button_address2_down.png 20-10-04 11:57a 2,992 button_address2_norm.png 20-10-04 12:05p 2,976 button_address2_over.png 22-10-04 01:02p 5,202 button_addressBook_down.png 22-10-04 01:03p 5,265 button_addressBook_norm.png 22-10-04 01:02p 5,145 button_addressBook_over.png 25-10-04 03:57p 3,754 button_admin_down.png 25-10-04 04:01p 3,089 button_admin_norm.png 25-10-04 03:58p 3,734 button_admin_over.png 21-10-04 05:14p 5,887 button_cancel_down.png 21-10-04 05:02p 5,324 button_cancel_norm.png 21-10-04 05:18p 5,302 button_cancel_over.png 22-10-04 01:05p 4,862 button_contacts_down.png 22-10-04 01:04p 4,883 button_contacts_norm.png 22-10-04 01:05p 4,854 button_contacts_over.png 02-03-05 08:52a 6,616 button_login_down.png 02-03-05 08:52a 5,860 button_login_norm.png 02-03-05 08:52a 6,030 button_login_over.png 01-10-04 12:48p 11,095 button_newmessage_active.png 05-10-04 05:18p 11,095 button_newmessage_butdn.png 05-10-04 05:18p 9,977 button_newmessage_disabled.png 05-10-04 05:18p 10,434 button_newmessage_norm.png 05-10-04 05:18p 10,323 button_newmessage_over.png 10-03-05 09:46a 5,229 button_ok_down.png 10-03-05 09:47a 4,649 button_ok_norm.png 10-03-05 09:47a 4,695 button_ok_over.png 21-10-04 04:59p 5,963 button_resend_down.png 21-10-04 04:48p 5,436 button_resend_norm.png 21-10-04 04:58p 5,373 button_resend_over.png 21-10-04 05:22p 5,629 button_send_down.png 21-10-04 05:13p 5,094 button_send_norm.png 21-10-04 05:22p 5,081 button_send_over.png 20-10-04 03:13p 3,656 button_sentitems_down.png 20-10-04 03:13p 3,601 button_sentitems_norm.png 20-10-04 03:13p 3,625 button_sentitems_over.png 01-10-04 12:10p 5,520 cancelBut.png 29-09-04 11:29a 542 closeIcon.gif 05-10-04 05:18p 498 closeIcon.png 29-09-04 11:29a 1,139 connectedIcon.gif 05-10-04 05:18p 876 connectedIcon.png 29-09-04 11:29a 1,111 emptyInbox.gif 05-10-04 05:18p 795 emptyInbox.png 07-07-04 10:37a 3,720 exitBut.gif 29-09-04 11:29a 1,089 FileMenu.gif 05-10-04 05:18p 862 FileMenu.png 29-09-04 11:29a 542 helpIcon.gif 05-10-04 05:18p 477 helpIcon.png 29-09-04 11:29a 1,130 HelpMenu.gif 05-10-04 05:18p 911 HelpMenu.png 07-07-04 10:37a 782 infinity.jpg 05-10-04 05:18p 3,031 logButAct.png 05-10-04 05:18p 2,977 logButDis.png 05-10-04 05:18p 3,078 logButDn.png 05-10-04 05:18p 3,034 logButNorm.png 01-10-04 12:48p 3,031 logButOv.png 14-10-04 03:55p 551,208 login.avi 15-10-04 09:43a 1,855 logout_active.png 15-10-04 09:43a 1,830 logout_disabled.png 19-10-04 11:14a 1,584 logout_down.png 15-10-04 09:43a 1,855 logout_norm.png 15-10-04 09:43a 1,824 logout_over.png 07-07-04 10:37a 83 longText.gif 07-10-04 12:53p 72,704 midscreen.avi 29-09-04 11:29a 542 minimiseIcon.gif 05-10-04 05:18p 432 minimiseIcon.png 05-10-04 05:18p 3,020 newButAct.png 05-10-04 05:18p 2,988 newButDis.png 05-10-04 05:18p 3,065 newButDn.png 05-10-04 05:18p 3,036 newButNorm.png 07-07-04 10:37a 1,024 NewMailBut.GIF 07-07-04 10:37a 666 NotConnected.gif 01-10-04 12:10p 4,891 OkBut.png 07-07-04 10:37a 1,790 OptionsMenu.bmp 04-03-05 03:53p 1,436 register.bmp 07-07-04 10:37a 1,256 replyToEmail.BMP 07-07-04 10:37a 372 replyToIcon.gif 07-07-04 10:37a 448 replyToIconBus.gif 07-07-04 10:37a 439 replyToIconPer.gif 01-10-04 12:48p 5,649 ResendBut.png 14-10-04 03:55p 1,715,236 send.avi 01-10-04 05:05p 5,356 sendBut.png 10-03-05 09:51a 8,830 Telstra.dat 13-12-04 10:03a 13,051 TelstraDefault.png 05-10-04 05:18p 1,358 TelstraLogo.png 07-07-04 10:37a 3,514 textArea.gif 05-10-04 05:18p 1,025 ToolsMenu.png 102 File(s) 2,708,175 bytes Directory of C:\Program Files\Telstra\OnlineTextBuddy\Sounds 29-09-06 11:14a <DIR> . 29-09-06 11:14a <DIR> .. 22-06-04 02:33p 65,900 AuthFailure.wav 22-06-04 02:33p 65,900 CommsFailure.wav 22-06-04 02:33p 65,900 InvalidChar.wav 22-06-04 02:33p 65,900 InvalidPhone.wav 22-06-04 02:33p 136,220 Login.wav 22-06-04 02:33p 65,900 MsgCharCount.wav 22-06-04 02:33p 65,900 MsgRecipients.wav 22-06-04 02:33p 8,472 SendMsg.wav 22-06-04 02:33p 235,052 Shutdown.wav 05-10-04 10:21a 222,804 Startup.wav 22-06-04 02:33p 20,780 UpdateBook.wav 11 File(s) 1,018,728 bytes Total Files Listed: 123 File(s) 10,240,875 bytes Georges .......... > Total Files Listed: > 123 File(s) 10,240,875 bytes > Georges I heard the managing board of the TIO (Telecommunication Industry Ombudsman ) is totally controlled by two Telstra (ex_PMG) executive. Anyone would knows the name of the two Telstra executive who are on that board? http://www.tio.com.au/aboutmembership/searchmembers.htm Does anyone know how TIO managing board is set up? How many members? Who are these members? Who is the Chair person for the Managing board meetings of the TIO? When does the board meet and how frequently? Georges Why dont you ask the TIO? Brilliant! > .......... >> Total Files Listed: [quoted text clipped - 19 lines] > > Georges | .......... | > Total Files Listed: [quoted text clipped - 19 lines] | | Georges For f.ck sake, get over it will ya! > .......... > > Total Files Listed: [quoted text clipped - 19 lines] > > Georges I am still waiting for a refund from Telstra. I tried "Telstra text buddy " for the G3 and also my mate got overcharged. Georges > > > Telstra SMS text buddy has a secret cost of 24 cents on the top of 25 > > > cents? [quoted text clipped - 42 lines] > > Conned by Telstra ========================== Tactics used by some Telstra managerial staffs to "solve" cases are in breach of the Australian civil liberties laws, the Commonwealth of Australia Constitutional laws (civil and criminal laws). Georges |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.