Nokia 1100 can't receive from SMSC ?

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

TRUE - 07 Feb 2007 15:54 GMT

Hi,

I am working in a telecommunication company.
And my company has lunched a service which works as follow:
subscriber A should calls a short code (e.g. 505), and required to
type subscriber B GSM number.
subscriber B should recieve SMS from SMSC.

the problem is:
If subscriber B is nokia 1100, he couldn't receive the sms, Why? What
is the solution?

Thanks in advance...

TRUE

Reply to this Message

mark jb - 08 Feb 2007 01:11 GMT

> Hi,
>
[quoted text clipped - 7 lines]
> If subscriber B is nokia 1100, he couldn't receive the sms, Why? What
> is the solution?

What company are you from?

-mark

Reply to this Message

John Henderson - 08 Feb 2007 02:53 GMT

> I am working in a telecommunication company.
> And my company has lunched a service which works as follow:
[quoted text clipped - 5 lines]
> If subscriber B is nokia 1100, he couldn't receive the sms,
> Why? What is the solution?

Is your SMSC compliant with GSM 03.39 "Interface protocols for
the connection of Short Message Service Centres (SMSCs) to
Short Message Entities (SMEs)"?

John

Reply to this Message

Justin - 08 Feb 2007 05:23 GMT

| Hi,
|
[quoted text clipped - 11 lines]
|
| TRUE

Maybe it's the Nokia 1100? it's not exactly a high tech phone, have you
tried with another model?

Reply to this Message

TRUE - 08 Feb 2007 06:29 GMT

> What company are you from?

My company is Sabafon GSM telecommunication co. in Yemen.

> Is your SMSC compliant with GSM 03.39 "Interface protocols for
> the connection of Short Message Service Centres (SMSCs) to
> Short Message Entities (SMEs)"?

If you mean SMPP 3.4 protocol, yes?
Also the smsc support other sms services, the problem only in this
service w.r.t. nokia 1100.

> Maybe it's the Nokia 1100? it's not exactly a high tech phone, have you
> tried with another model?

Also the service works well with other mobile ( lower and higher tech
models).

If there are any other solutions, please suggest to help me?

Thanks in advance

Reply to this Message

Justin - 08 Feb 2007 06:32 GMT

| > Maybe it's the Nokia 1100? it's not exactly a high tech phone, have you
| > tried with another model?
[quoted text clipped - 5 lines]
|
| Thanks in advance

Then it's probably a protocol the 1100 is not compatible with, check with
Nokia??

Reply to this Message

TRUE - 10 Feb 2007 13:08 GMT

> Then it's probably a protocol the 1100 is not compatible with, check with
> Nokia??

But nokia 1100 recieves SMS from SMSC on other services.

Reply to this Message

John Henderson - 08 Feb 2007 08:12 GMT

>> Is your SMSC compliant with GSM 03.39 "Interface protocols
>> for the connection of Short Message Service Centres (SMSCs)
>> to Short Message Entities (SMEs)"?
>
> If you mean SMPP 3.4 protocol, yes?

No, I was talking about the interface between the SMSC and the
Nokia 1100. If the Nokia can self-address an SMS through that
SMSC (so that the mobile-originate message gets turned around
and delivered correctly as a mobile-terminate message), then
that aspect obviously works.

You are using SMPP 3.4 to lodge the messages? Can you give an
example of a failed message (submit_sm PDU body in hexadecimal
format)? Hide any sensitive information, such as the
destination address. There may be a non-standard coding of a
data field somewhere, which the Nokia doesn't accept
gracefully.

John

Reply to this Message

TRUE - 10 Feb 2007 13:08 GMT

> You are using SMPP 3.4 to lodge the messages? Can you give an
> example of a failed message (submit_sm PDU body in hexadecimal
> format)? Hide any sensitive information, such as the
> destination address. There may be a non-standard coding of a
> data field somewhere, which the Nokia doesn't accept
> gracefully.

Reply to this Message

John Henderson - 08 Feb 2007 20:11 GMT

What exactly is in the SMS? What's the value of the PID
(protocol ID) and DCS (data coding scheme)?

Is the UDHI (user data header indicator) flag turned on? If so,
what's the value of the UDH itself, and is it correctly padded
to an octet boundary?

John

Reply to this Message

TRUE - 10 Feb 2007 13:07 GMT

> What exactly is in the SMS? What's the value of the PID
> (protocol ID) and DCS (data coding scheme)?
>
> Is the UDHI (user data header indicator) flag turned on? If so,
> what's the value of the UDH itself, and is it correctly padded
> to an octet boundary?

O.K. I will check, or I will send pdu hex dump.

Reply to this Message

John Henderson - 10 Feb 2007 19:45 GMT

>> What exactly is in the SMS? What's the value of the PID
>> (protocol ID) and DCS (data coding scheme)?
[quoted text clipped - 4 lines]
>
> O.K. I will check, or I will send pdu hex dump.

Alternatively, if you can send me one of these messages to
+61403908467 I will analyze its contents. I will post any
result back here.

John

Reply to this Message

Michael - 09 Feb 2007 11:33 GMT

> Hi,
>
> I am working in a telecommunication company.

And yet, you haven't done ANY basic fault finding?

- does the problem occur in another handset
- does the problem occur using another SIM
- do you see the message pending for delivery
- is the SMSC returning an error code on attempted delivery?
- is the subscriber with a different company to "your telco"

> And my company has lunched a service which works as follow:
> subscriber A should calls a short code (e.g. 505), and required to
[quoted text clipped - 8 lines]
>
> TRUE

Reply to this Message

TRUE - 10 Feb 2007 13:04 GMT

> - does the problem occur in another handset
> - does the problem occur using another SIM
> - do you see the message pending for delivery
> - is the SMSC returning an error code on attempted delivery?
> - is the subscriber with a different company to "your telco"

- The problem doesn't occur in any other handset.
- The problem with all nokia 1100 subscribed to my company (i.e. it is
not the problems of the SIM) while the SIM works well on the other
handsets.
- Also a delivery success is returned to the SMSC.
- The service is for my company subscribers, so the problem is not out
of them.

Please, provide me with more suggestions to check the service.

Thanks
TRUE

Reply to this Message