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Cellular Phone Forum / Country Specific / Australian Group / February 2007SMS problemOptus/Telstra?
I am with Optus and I haven't been able to receive messages from Telstra friends for the past 2 days now. I've called both Optus and Telstra and neither can help me, both blame the other. I'm getting very frustrated! > I am with Optus and I haven't been able to receive messages from > Telstra friends for the past 2 days now. I've called both Optus and > Telstra and neither can help me, both blame the other. I'm getting > very frustrated! get the a party to complain to telstra A party network doe initial investigation (smsc logs hlr setting etc) if issue at optarse end telstra should contact them directly with signal trace and or smsc logs btw is your inbox empty and have you turned your handset on and off lately? (refresh on optarse network. happy days Yes, as both companies instructed me I have turned phone off and back on, I definately have space in my inbox. I was able to receive a test message from Optus. Of course Telstra wouldn't even go as far as to try sending me a test message. The other strange thing is that I received a picture message from my Dad, but cannot receive text messages. So how do I contact this A Party? > Yes, as both companies instructed me I have turned phone off > and back on, I definately have space in my inbox. I was able > to receive a test message from Optus. Try manually selecting another carrier (not Optus) as your network in your phone's network configuration options. Having done this, change it back to Optus. This will force a more fundamental reregistration with the Optus network, and hopefully include an effective notification to the Telstra message centre that you're back in business. John > Yes, as both companies instructed me I have turned phone off and back > on, I definately have space in my inbox. I was able to receive a test [quoted text clipped - 4 lines] > > So how do I contact this A Party? the a party in this case is your freinds who are on Telstra obviosly call them and tell them what is going on and get them to complain to telstra >> Yes, as both companies instructed me I have turned phone off and back >> on, I definately have space in my inbox. I was able to receive a test [quoted text clipped - 8 lines] > obviosly call them and tell them what is going on and get them to > complain to telstra And of course, Telstra will blame everyone but themselves. >>>Yes, as both companies instructed me I have turned phone off and back >>>on, I definately have space in my inbox. I was able to receive a test [quoted text clipped - 10 lines] > > And of course, Telstra will blame everyone but themselves. yep will do but this however is the norm a party raises the issue investigate and escalates to b party industry norm >>> Yes, as both companies instructed me I have turned phone off and back >>> on, I definately have space in my inbox. I was able to receive a test [quoted text clipped - 10 lines] > > And of course, Telstra will blame everyone but themselves. Rubbish. Standard complaint, easy to deal with. The op can email me if they want more info. michael j e at optushome dot com dot au On Sun, 18 Feb 2007 07:11:35 GMT, Michael (or one of their many personalities) said...... > >>> Yes, as both companies instructed me I have turned phone off and back > >>> on, I definately have space in my inbox. I was able to receive a test [quoted text clipped - 12 lines] > > Rubbish. Standard complaint, easy to deal with. I went around in circles for three months between Telstra and Voda over this very sort of problem. Telstra ended up being a fault, surprise surprise. Took me hours and contacting the Voda FMT leader and a Telstra level 3 tech to get it working though. just to let you all know I ended up getting all my missing messages a couple of days later when someone suggested to me to put my sim in another phone. I was skeptical but was at my wits end in frustration so was willing to try anything. Straight away all my messages came flooding in. I went back to using my phone straight away and haven't had any more problems. I still don't know how and why the whole drama happened but hopefully writing this here will help others in the future. > Yes, as both companies instructed me I have turned phone off and back > on, I definately have space in my inbox. I was able to receive a test [quoted text clipped - 4 lines] > > So how do I contact this A Party? Well, if you are the B-party, you wouldnt know that the a-party had sent you a message, unless they spoke to you. and given that you are complaining here, obviously you have spoken to them > I am with Optus and I haven't been able to receive messages from > Telstra friends for the past 2 days now. I've called both Optus and > Telstra and neither can help me, both blame the other. I'm getting > very frustrated! I've had delays sending SMS recently from an Optus service, to other Optus mobiles - don't know if it's related or not. Delays of up to 30min at times. >> I am with Optus and I haven't been able to receive messages from >> Telstra friends for the past 2 days now. I've called both Optus and [quoted text clipped - 4 lines] > Optus mobiles - don't know if it's related or not. Delays of up to 30min > at times. Delays of up to two days, at times, have been ridiculously common on the Optus network for at least two years now. |
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