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Cellular Phone Forum / Country Specific / Australian Group / April 2007Optus business wrote me a nice letter
...telling me that because of their free calls between mobiles on the same account, I've saved 24% over the past 3 months. They neglected to add that we don't use all of our included calls each month, which completely negates this benefit......... > ...telling me that because of their free calls between mobiles on the > same account, I've saved 24% over the past 3 months. Correct. If you didnt have that benefit, your call costs would have been 24% more. > They neglected to add that we don't use all of our included calls each > month, which completely negates this benefit......... Customer stupidity is not their problem. You saved 24% by having that benefit. If you didnt have it, your calls would have b een 24% higher. > <googlegro...@sensation.net.au> wrote in message > [quoted text clipped - 3 lines] > > Customer stupidity is not their problem. I make very few calls, therefore I'm on the lowest price plan. It is impossible to pay any less. I guess that makes me stupid. http://satin.sensation.net.au/rowan/talkingtomichael.gif >> <googlegro...@sensation.net.au> wrote in message >> [quoted text clipped - 6 lines] >I make very few calls, therefore I'm on the lowest price plan. It is >impossible to pay any less. unless you get off all plans. Whwtehr that works for you depends on just how few calls you make. Plans are not the best fit for ppl who make "very few calls". >I guess that makes me stupid. no, just not aware of the other possibilities. >>> <googlegro...@sensation.net.au> wrote in message >>> [quoted text clipped - 11 lines] > few calls you make. Plans are not the best fit for ppl who make "very few > calls". Rubbish and bullshitt./ Plenty of $0 SIMs out there - suits people who make "very few calls" >>I guess that makes me stupid. > > no, just not aware of the other possibilities. >>>> <googlegro...@sensation.net.au> wrote in message >>>> [quoted text clipped - 15 lines] > >Plenty of $0 SIMs out there - suits people who make "very few calls" which has got to make those cheaper than plans, no? (which WAS my point) >>>I guess that makes me stupid. >> >> no, just not aware of the other possibilities. > Michael J <michael@yahoo.com> wrote >>> googlegroups@sensation.net.au wrote >>>>> googlegroups@sensation.net.au wrote >>>>>> They neglected to add that we don't use all of our included >>>>>> calls each month, which completely negates this benefit......... >>>>> Customer stupidity is not their problem. >>>> I make very few calls, therefore I'm on the lowest price plan. >>>> Itis impossible to pay any less. >>> unless you get off all plans. Whwtehr that works for you depends on just how >>> few calls you make. Plans are not the best fit for ppl who make "very few calls". >> Rubbish and bullshitt./ >> Plenty of $0 SIMs out there - suits people who make "very few calls" > which has got to make those cheaper than plans, no? Those are still plans. > (which WAS my point) Its a dud. >>>> I guess that makes me stupid. >>> no, just not aware of the other possibilities. >> Michael J <michael@yahoo.com> wrote >>>> googlegroups@sensation.net.au wrote [quoted text clipped - 18 lines] > >> which has got to make those cheaper than plans, no? Sorry, "got to make those cheaper than prepaid" > I make very few calls, therefore I'm on the lowest price plan. It is > impossible to pay any less. I guess that makes me stupid. Have you considered Prepaid? Given that you claim to make very few calls, prepaid may be cheaper than a plan. You do need to remember to put more money in when it runs out though :) >> I make very few calls, therefore I'm on the lowest price plan. It is >> impossible to pay any less. I guess that makes me stupid. > Have you considered Prepaid? Given that you claim to make very few calls, > prepaid may be cheaper than a plan. > You do need to remember to put more money in when it runs out though :) Which gives it an effective access fee > > I make very few calls, therefore I'm on the lowest price plan. It is > > impossible to pay any less. I guess that makes me stupid. > > Have you considered Prepaid? Given that you claim to make very few calls, > prepaid may be cheaper than a plan. > You do need to remember to put more money in when it runs out though :) I make few *charged* calls. One benefit of the business fleet plan is that calls between mobiles on the same account are uncharged. That's really the only reason I'm staying on the plan, if I moved to prepaid or a lower value personal plan then I'd actually end up paying more. >> I make very few calls, therefore I'm on the lowest price plan. It is impossible to pay any less. >> I guess that makes me stupid. > Have you considered Prepaid? Given that you claim to make very few calls, prepaid may be cheaper > than a plan. Unlikely to be cheaper than a $0 sim given that virtually all prepaid has a hidden monthly charge in the expiry of the credits. > You do need to remember to put more money in when it runs out though :) Not necessarily, some automatically recharge. > >> I make very few calls, therefore I'm on the lowest price plan. It is impossible to pay any less. > >> I guess that makes me stupid. [quoted text clipped - 8 lines] > > Not necessarily, some automatically recharge. Some time ago you mentioned a "pay as you go" plan with Southern Cross Mobile, in which you keep a certain amount in credits, which don't expire in time (as with prepaid). Although that is not necessarily the cheapest mobile costs, it would certainly eliminate the inconvenience of keeping your prepaid credits up to date (i.e., utilizing all credits in time), and if you are not a big user (which would require a plan, rather than prepaid) that SCM scheme could be ideal -- if I have interpreted it properly. However, how would SCM make much profit, if all the freeloaders latched onto them, so presumably they would require a fairly hefty credit level. > Rod Speed wrote >>>> I make very few calls, therefore I'm on the lowest price plan. >>>> It is impossible to pay any less. I guess that makes me stupid. >>> Have you considered Prepaid? Given that you claim to make >>> very few calls, prepaid may be cheaper than a plan. >> Unlikely to be cheaper than a $0 sim given that virtually all prepaid >> has a hidden monthly charge in the expiry of the credits. >>> You do need to remember to put more money in when it runs out though :) >> Not necessarily, some automatically recharge. > Some time ago you mentioned a "pay as you go" plan with Southern > Cross Mobile, in which you keep a certain amount in credits, I dont recall saying anything like that, can you post a link to the post where you decided that that is what I was saying ? The SC system doesnt require credits, its a traditional post paid system. > which don't expire in time (as with prepaid). Although that is not > necessarily the cheapest mobile costs, it would certainly eliminate > the inconvenience of keeping your prepaid credits up to date (i.e., > utilizing all credits in time), and if you are not a big user (which > would require a plan, rather than prepaid) that SCM scheme > could be ideal -- if I have interpreted it properly. Its just a standard post paid scheme. > However, how would SCM make much profit, if all the freeloaders latched > onto them, so presumably they would require a fairly hefty credit level. Cant see that its any different for SCM than a standard post paid scheme with some money up front to eliminate any credit risk for SCM even if they did offer what you are talking about. > ralphgor...@mail.com wrote > [quoted text clipped - 12 lines] > I dont recall saying anything like that, can you post a link to > the post where you decided that that is what I was saying ? No can do, sorry. I guess I must have been mistaken. You simply made a link to SCM, and I read about their "pay as you go" scheme. I did actually contact them by phone shortly afterwards, and they said that they did have such a scheme, where you just had to keep credits topped up, and there was no time imperative. Anyway here is a link where anyone can check it out -- http://www.scmobile.com.au/MobilePricing.htm > The SC system doesnt require credits, its a traditional post paid system. > [quoted text clipped - 13 lines] > paid scheme with some money up front to eliminate any credit > risk for SCM even if they did offer what you are talking about. >> <googlegro...@sensation.net.au> wrote in message >> [quoted text clipped - 6 lines] > I make very few calls, therefore I'm on the lowest price plan. It is > impossible to pay any less. I guess that makes me stupid. No, quite the opposite. A stupid customer is one that does not use all of their included calls, and is not on the lowest plan. ie. a customer on a $50 plan who makes $10 worth of calls a month. Customer stupidity is not your telco's problem > http://satin.sensation.net.au/rowan/talkingtomichael.gif On 20 Mar 2007 18:56:00 -0700, (or one of their many personalities) said...... > ...telling me that because of their free calls between mobiles on the > same account, I've saved 24% over the past 3 months. > > They neglected to add that we don't use all of our included calls each > month, which completely negates this benefit......... Optus Business gave me a nice call as well, telling me that as a very loyal and valued customer for the last 10 years, they were offering me an exclusive deal on my home phone and internet. Shame I wasn't a very valued customer a couple of months ago when they barred me on a Friday night and said no one in the global organisation could reconnect me until Monday. Funny how companies selectively use the truth when it suits them to advance their needs while the customer gets f.cked over, isn't it Michael? > On 20 Mar 2007 18:56:00 -0700, (or one of their many personalities) > said...... [quoted text clipped - 8 lines] > loyal and valued customer for the last 10 years, they were offering me an > exclusive deal on my home phone and internet. Good for you. > Shame I wasn't a very valued customer a couple of months ago when they > barred me on a Friday night and said no one in the global organisation > could reconnect me until Monday. You are valued for your 10 years of loyalty, not for your non-payment > Funny how companies selectively use the truth when it suits them to > advance their needs while the customer gets f.cked over, isn't it Michael? You didnt get f.cked over, you f.cked over their revenue stream. And they rolled right over you like a steamroller, ha ha ha Josh said.... > Optus Business gave me a nice call as well, telling me that as a very > loyal and valued customer for the last 10 years, they were offering me > an exclusive deal on my home phone and internet. After Optus f.cked up a billing issue and my wife ended up on the Baycorp's hit list, and taking 3 years and the TIO to fix it, every time that they call to hassle us about switching to Optus they get an earful. Anyway, it's been a few months since anyone from Optus has called. Maybe we're on their "don't call these pricks" list... |
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