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Cellular Phone Forum / Country Specific / Australian Group / May 2007Nokia Care Centre gone to sh.t again
Yesterday I took a friend's mobile to the Nokia Care Centre in Elizabeth St, Melbourne. The last time I had to take a phone there it was a 4 hour turn around, this time it has gone back to a 5 to 7 day turn around. WTF is going on? This is pathetic! It appears Nokia have outsourced the Care Centre to a contractor, the last time they did this I remember similar shitful turn around times. But when they ran the store they could do the 4 hour repairs so why can't the lazy bastards do it? -- The views I present are that of my own and NOT of any organisation I may belong to. 73 de Simon, VK3XEM. Depends on the model of the phone, the problem reported, the spares in stock and many other factors 5-7 days is fine > Yesterday I took a friend's mobile to the Nokia Care Centre in > Elizabeth St, Melbourne. The last time I had to take a phone there it [quoted text clipped - 13 lines] > > 73 de Simon, VK3XEM. > Depends on the model of the phone, the problem reported, the spares in stock > and many other factors > > 5-7 days is fine It is a Nokia N73, with the usual audio problems. I bet all the do is flash the latest firmware after the 5 to 7 days, which I have already done to the phone in about 15 minutes and give it back and say it is fixed. -- The views I present are that of my own and NOT of any organisation I may belong to. 73 de Simon, VK3XEM. > Yesterday I took a friend's mobile to the Nokia Care Centre in > Elizabeth St, Melbourne. The last time I had to take a phone there it > was a 4 hour turn around, this time it has gone back to a 5 to 7 day > turn around. > > WTF is going on? This is pathetic! Did you stop to think that they might have an unusually large workload at the moment? You want to try Roadhound, last time I used them for repairs it was 5 week turnaround. > It appears Nokia have outsourced the Care Centre to a contractor, the > last time they did this I remember similar shitful turn around times. [quoted text clipped - 6 lines] > > 73 de Simon, VK3XEM. > Yesterday I took a friend's mobile to the Nokia Care Centre in > Elizabeth St, Melbourne. The last time I had to take a phone there it [quoted text clipped - 7 lines] > But when they ran the store they could do the 4 hour repairs so why > can't the lazy bastards do it? We have the same issue in Brisbane, took three weeks to replace the speaker in a 6070 (they had to send it to Sydney). Yet in 2002 I took in a broken 7650 - they fixed the backlight and upgraded the software the same day. Post it to thier Perth/Morley branch via expess post, even with post transit times it should shave a few days off, thier shelves were empty when I was there. : > Yesterday I took a friend's mobile to the Nokia Care Centre in : > Elizabeth St, Melbourne. The last time I had to take a phone there it [quoted text clipped - 12 lines] : a broken 7650 - they fixed the backlight and upgraded the software the : same day. Simon said.... > Yesterday I took a friend's mobile to the Nokia Care Centre in > Elizabeth St, Melbourne. The last time I had to take a phone there it > was a 4 hour turn around, this time it has gone back to a 5 to 7 day > turn around. Nearly 3 years ago I sent off a Nokia 6385 for repair (warranty). It came back to the dealer where I bought it from (they sent it away) nearly 10 days later and with the "it was water damaged. Non warranty and also uneconomical to repair". 5 to 7 days sounds like an improvement. > Nearly 3 years ago I sent off a Nokia 6385 for repair (warranty). It > came back to the dealer where I bought it from (they sent it away) > nearly 10 days later and with the "it was water damaged. Non warranty > and also uneconomical to repair". Water damage, you wasted your time even taking it anywhere. The only hope you have with water ingress is to remove the battery immediately and disassemble the device yourself ASAP (not just the housing) and dry it with a hair dryer or similar on low heat. Do not over heat the boards. Then if you are really lucky there will be no water damage. But economically in the commercial sense it is not worth repairing and pretty much impossible by the time the phone is shipped to a Nokia Care Centre anyway.  SignatureThe views I present are that of my own and NOT of any organisation I may belong to. 73 de Simon, VK3XEM. <http://web.acma.gov.au/pls/radcom/client_search.client_lookup?pCLIENT_NO=157452> Simon said.... > Water damage, you wasted your time even taking it anywhere. I didn't know that it was water damaged. It just stopped working. And because it was water damaged Nokia wouldn't repair it under warranty. |
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