ISP recommendations for ADSL2 with VOIP

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barrettsontour@yahoo.co.uk - 24 Jun 2007 14:53 GMT

Anyone have any recommendations for an ISP providing competitive ADSL2
and VOIP services in Perth?

So far I have dismissed...

Telstra
Optus
Primus
Dodo

And shortlisted...

IINET
TPG

TPG seems to offer the best package ADSL2, 15GB download, free upload,
static IP address for $49.95 (inc of VOIP). They also charge $199.95
for a 4 port wireless hub with VOIP.

IINET offer ADSL2, 2GB peak (12pm to 2am), 4GB offpeak (2am to 12pm),
free upload, dynamic IP address for $39.95 plus $9.95 for VOIP. They
charge $279 for a 4 port wireless hub with VOIP (with no min contract
obligations).

I have seen some negative postings on the support from TPG and the
offshore call centres. I have also seen some negative comments on
IINET too however.

Anyone got some other recommendations or comments?

Thanks.

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Jonathan Wilson - 24 Jun 2007 15:56 GMT

> TPG

Dont go with TPG, they dont have any ADSL2 DSLAMS in perth and don't seem
to have any plans to roll them out anytime soon :(
Fastest you can get from TPG in perth would be 8000k
But if you can live with 8000k and don't need the fast ADSL2 speeds
however, DO go with TPG. I am with them and LOVE their service.

No clue if IINET are any good.

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Rod Speed - 24 Jun 2007 22:42 GMT

> Anyone have any recommendations for an ISP providing
> competitive ADSL2 and VOIP services in Perth?

> So far I have dismissed...

> Telstra
> Optus
> Primus
> Dodo

> And shortlisted...

> IINET
> TPG

Why havent you considered westnet ?

> TPG seems to offer the best package ADSL2, 15GB download,
> free upload, static IP address for $49.95 (inc of VOIP). They
> also charge $199.95 for a 4 port wireless hub with VOIP.

You really need to consider the modem separately unless you arent very capable.

> IINET offer ADSL2, 2GB peak (12pm to 2am), 4GB offpeak (2am to 12pm),
> free upload, dynamic IP address for $39.95 plus $9.95 for VOIP. They charge
> $279 for a 4 port wireless hub with VOIP (with no min contract obligations).

> I have seen some negative postings on the
> support from TPG and the offshore call centres.

Yep, and they're mostly pretty valid comments.

> I have also seen some negative comments on IINET too however.

The only real problem with iinet is that there system can be pretty mindless.
When for example a number of their customers in my town have all just had
their adsl stop working simultaneously, the fuckwits on the other end of the
phone arent allowed to use that as evidence that there is some fundamental
problem in the dslam etc and they want to mindlessly try the crap in the script
to check that your system is configured properly when you ring and complain.

> Anyone got some other recommendations or comments?

Consider westnet.

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barrettsontour@yahoo.co.uk - 25 Jun 2007 02:06 GMT

Thanks for the replies.

TPG is ruled out then as if I can't get ADSL2 their ADSL offering is
at the same price but with less speed and a smaller download limit
(1.5mbps and 8GB).

I checked out Westnet and they do not appear to offer VOIP and the
plan and pricing is not as good as IINET.

Westnet: $39.95 2GB peak (their peak period is 2hrs longer than
IINETs), 2GB offpeak, dynamic IP ($5 for static)

So it is looking like IINET has the best deal currently.

Reply to this Message

Rod Speed - 25 Jun 2007 04:39 GMT

> TPG is ruled out then as if I can't get ADSL2 their ADSL
> offering is at the same price but with less speed and a
> smaller download limit (1.5mbps and 8GB).

OK, they're significantly worse on support anyway.

> I checked out Westnet and they do not appear to offer VOIP

You dont have to get it from your broadband ISP, many use a different one.

> and the plan and pricing is not as good as IINET.

Are you actually going to use the higher off peak download tho ?

If not its academic.

> Westnet: $39.95 2GB peak (their peak period is 2hrs longer
> than IINETs), 2GB offpeak, dynamic IP ($5 for static)

You dont need a static IP.

> So it is looking like IINET has the best deal currently.

I find them fine, adsl is now so reliable that the quirks with
their support arent really more than a minor nuisance in practice.
I just tell them lies about what I have actually tried when I know
that the problem must be outside my system since other iinet
customers are getting the same lack of service at the same time.

Reply to this Message

Flec T - 26 Jun 2007 09:07 GMT

>> TPG is ruled out then as if I can't get ADSL2 their ADSL
>> offering is at the same price but with less speed and a
[quoted text clipped - 24 lines]
> that the problem must be outside my system since other iinet
> customers are getting the same lack of service at the same time.

Whatever you do....do not go with TPG.
Their service sucks and no 24hr support.

Reply to this Message

Simon Templar - 26 Jun 2007 09:23 GMT

> Whatever you do....do not go with TPG.
> Their service sucks and no 24hr support.

Not that many ISP's with 24 hour support. You could do worse and be
with G-Node and have on going drop outs and down time, Glad I dumped
them earlier in the year and all reports indicate they are getting worse
by the day!

The prompt service is more important, like replying to emails quickly
and answer/solve phone enquiries when their call centre is open.

Signature

The views I present are that of my own and NOT of any organisation I may
belong to.

73 de Simon, VK3XEM.
<http://web.acma.gov.au/pls/radcom/client_search.client_lookup?pCLIENT_NO=157452>

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Carsten Bauer - 30 Jun 2007 05:22 GMT

Hi,

Been with iiNet for years, and strongly recommend them.
I'm about 2-3km from the Maylands exchange, and get around 10mb/sec sync
speed. It's been up to 15 before but not very stable. They have lots of
DSLAMs around.

> Anyone have any recommendations for an ISP providing competitive ADSL2
> and VOIP services in Perth?
[quoted text clipped - 27 lines]
>
> Thanks.

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