Telstra sets up hotline for CDMA issues

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Alan Parkington - 21 Jan 2008 07:22 GMT

From
http://news.theage.com.au/telstra-sets-up-hotline-for-cdma-issues/20080121-1n6x.html

A telephone hotline has been established to assist Telstra's mobile phone
customers make the move from CDMA to Next G.

Last week, Communications Minister Stephen Conroy announced the telco would
have to delay its CDMA switch-off by at least three months because Next G's
performance in the bush was not up to scratch.

The closure was due on January 28 but Senator Conroy ordered Telstra to
report back to him by April 28 before any shutdown was allowed to proceed.

Telstra Country Wide Group managing director Geoff Booth said the company
would open a special hotline - 1800 888 888 - from Tuesday for customers
having issues with their handsets and equipment.

The hotline is being established in response to Senator Conroy's request for
extra measures to help Telstra customers with handset issues.

"This extends the unprecedented measures that Telstra has put in place both
before and after purchase to help customers get the handset and accessories
that best meet their requirements," Mr Booth said.

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Rod Speed - 21 Jan 2008 08:25 GMT

> From
> http://news.theage.com.au/telstra-sets-up-hotline-for-cdma-issues/20080121-1n6x.html

> A telephone hotline has been established to assist Telstra's mobile phone customers make the move from CDMA to Next G.

Well whoopy f.cking do. You'll have to pardon us if we dont actually cream our jeans or sumfin.

> Last week, Communications Minister Stephen Conroy announced the telco would have to delay its CDMA switch-off by at
> least three months
> because Next G's performance in the bush was not up to scratch.

Yep, shafted with a telephone pole, yet again.

> The closure was due on January 28 but Senator Conroy ordered Telstra to report back to him by April 28 before any
> shutdown was allowed to proceed.

Yep, shafted with a telephone pole, yet again.

> Telstra Country Wide Group managing director Geoff Booth said the
> company would open a special hotline - 1800 888 888 - from Tuesday
> for customers having issues with their handsets and equipment.

Well whoopy f.cking do. You'll have to pardon us if we dont actually cream our jeans or sumfin.

> The hotline is being established in response to Senator Conroy's request for extra measures to help Telstra customers
> with handset issues.

Well whoopy f.cking do. You'll have to pardon us if we dont actually cream our jeans or sumfin.

> "This extends the unprecedented measures that Telstra has put in place both before and after purchase to help
> customers get the handset and accessories that best meet their requirements," Mr Booth said.

A Jap would at least have the decency to disembowel itself, Booth.

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thegoons - 21 Jan 2008 11:58 GMT

So Telstra sets up a hotline to pretend to help subscribers and think they
can bluff Conroy. Pity that the Minister's mystery-shoppers report indicated
that Telstra Shops and Telstra Dealers didn't have a clue about NEXT-G and
handset recommendations. Those monkeys are still there, hence it is likely
that Telstra will be ordered to NEVER turn off CDMA.

> From
> http://news.theage.com.au/telstra-sets-up-hotline-for-cdma-issues/20080121-1n6x.html
[quoted text clipped - 19 lines]
> both before and after purchase to help customers get the handset and
> accessories that best meet their requirements," Mr Booth said.

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Core2Duo - 29 Jan 2008 11:55 GMT

What if you ring it on your NextG phone but can't get a signal?.

I suppose you could resort to the 'outdated' CDMA... that'd work.

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rebel - 29 Jan 2008 13:41 GMT

>What if you ring it on your NextG phone but can't get a signal?.
>
>I suppose you could resort to the 'outdated' CDMA... that'd work.

Not if your NextG handset replaced the CDMA one, which would then be out of
service.

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