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Cellular Phone Forum / Country Specific / Australian Group / August 2008International Roaming? Optus? Phhppt...
My wife just called me from New York. She has spent the past 35hrs in transit, flights delayed or diverted because of storms and ATC issues. She was supposed to arrive at her destination 12hrs ago. Aside from the travelling issues what made it hardest was that her newly purchased N95i from Optus was supposed to have international roaming turned on. But it wasn't. She was unable to call the people that were meeting her at JFK to advise her of the delays. At one point they were stuck on the runway in SFO for an hour or two. Her phone wasn't working. In one airport, Newark, New Jersey it might've been, the damned thing wouldn't even connect to a free wifi hotspot. Sorry, it could connect but she could not browse. She was trying to send me an email so I could call Optus, put a rocket up their collective arses so they would turn roaming on. She then would've been able to call up to advise that she was late (which by then these people realised that anyway). According to the website it's automatically activated. But in this case this was not the case, as it were. Now, tomorrow I'm going to have to try and deal with these people and I'm expecting the runaround as I'm not the account holder. I might just bullshit and say that I'm her. The curry muncher at the other end probably won't notice the difference, anyway. I would prefer to take the bill (we got the first one the other day) into the local Optus store where she bought it from and deal with them face to face. But I work 12hrs and I can't get off til well after the store's closed. Anyway, that's my rant of the day over. Before you jump down a poor reps throat, you might want to read the conditions for activating roaming, directly from the Optus web site Cut and pasted directly from the site Is AutoRoamT active on my account? AutoRoamT is not automatically activated on monthly-billed Mobile Plan accounts. However, you may have been sent an SMS from Optus notifying you that roaming has been enabled on your account. If you have not been notified or are not sure whether Roaming is activated on your account, please call Optus Customer Care on 1300 300 937 before you leave Australia. Roaming activation usually requires a bond to be paid if you are requesting roaming in the first 3 months of service, until you show a capacity to pay your bills on time. > My wife just called me from New York. She has spent the past 35hrs in > transit, [quoted text clipped - 41 lines] > > Anyway, that's my rant of the day over. QUEBURN wrote... > Before you jump down a poor reps throat, you might want to read the > conditions for activating roaming, directly from the Optus web site > Cut and pasted directly from the site Yes, that's correct. But when she got the phone activated Optus was also supposed to activate international roaming. This was before she left the Optus shop. The droid "confirmed" it to her. And she couldn't test it until she got to the US. What more is she supposed to do? Ring Optus every day to confirm that IR is still active? > Roaming activation usually requires a bond to be paid if you are requesting > roaming in the first 3 months of service, until you show a capacity to pay > your bills on time. I called Optus to get it turned on. The woman said that my wife had to request it. No arguing with the woman as she would not consider it til my wife call Optus in Oz from the US. Now, if she's told that she needs to pay a bond up front I can see on N95i being rammed up the arse of a sales rep when she gets home. She bought this phone specifically for the 3G features that she'd want to use when OS. Thing is, we haven't even got the first bill, yet. So, if they do pull that card, my wife will be mightly pissed off. > She bought this phone > specifically for the 3G features that she'd want to use when OS. Last time I was in the States, 3G wasn't available in any case. Has things changed recently? >> She bought this phone >> specifically for the 3G features that she'd want to use when OS. > > Last time I was in the States, 3G wasn't available in any case. I was getting a mixture of 3G and EDGE coverage in San Francisco earlier this year.  SignatureKwyj. >> She bought this phone >> specifically for the 3G features that she'd want to use when OS. > > Last time I was in the States, 3G wasn't available in any case. > > Has things changed recently? Either that, or there are going to be a lot of very pissed off AT&T iPhone 3G customers. > Snapper <snapper1@y7mail.com.invalid> wrote >> She bought this phone specifically for the 3G features that she'd want to use when OS. > Last time I was in the States, 3G wasn't available in any case. > Has things changed recently? Yep. Might just be why Apple has just rolled out the iphone 3G, silly. Polly the Parrot wrote... > Last time I was in the States, 3G wasn't available in any case. > > Has things changed recently? AT&T is progressively rolling out its 3G network and where my wife is there is coverage. Not sure about London, though. I haven't checked. Anyway, an update. I called Optus yesterday but they wouldn't deal with me, despite me begging and pleading and figuratively speaking, pushing my blind and deaf leper child in front of me asking for special dispensation. The missus eventually called Optus and got the runaround for about half an hour (not flash when calling from O/S). They got it activated, but then they told her about the bond. My wife exploded saying that none of this stuff was mentioned when she bought the phone at the Optus shop and which the staff there was told explicitly that the phone was being purchased for her overseas travel and that yes, all roaming stuff would be activated, no mentioning of bonds or whatever. The Optus person then conceded a bit and said that as her bill had just been issued (I recieved it here two days ago), that if she pays that now then they'll waive the bond. Which she did. Anyway, she got a pre-paid SIM from a local ATT outlet. And that's working fine. Although she said that she's charged to RECEIVE SMSes as well as to send them. How wonderful that is. Imagine getting onto one of those advertising scam SMS lists and having to pay to receive spam SMSes... > Polly the Parrot wrote... > [quoted text clipped - 5 lines] > there is > coverage. Not sure about London, though. I haven't checked. London isn't in the states, you idiot > Anyway, an update. I called Optus yesterday but they wouldn't deal with > me, > despite me begging and pleading and figuratively speaking, pushing my > blind and > deaf leper child in front of me asking for special dispensation. For privacy reasons they cant make any changes to the account without her permission. Suck it up and deal with it like a man. She f.cked up. > (not flash when calling from O/S). They got it activated, but then they > told her > about the bond. My wife exploded saying that none of this stuff was > mentioned Tell your wife to suck it up and deal with it, like a man. She f.cked up. You arent entitled to IntRoam and if she's never received or paid a bill, she's a credit risk. Thus the bond > Snapper <snapper1@y7mail.com.invalid> wrote >>> Last time I was in the States, 3G wasn't available in any case. >>> Has things changed recently? >> AT&T is progressively rolling out its 3G network and where my wife is >> there is coverage. Not sure about London, though. I haven't checked. > London isn't in the states, you idiot No one ever said it was, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >> Anyway, an update. I called Optus yesterday but they wouldn't deal with me, despite me begging and pleading and >> figuratively speaking, pushing my blind and deaf leper child in front of me asking for special dispensation. Didnt realise you had one of those. > For privacy reasons they cant make any changes to the account without her permission. They have her permission, you stupid pig ignorant illiterate dunny cleaning fuckwit child. In fact they actually have here DEMAND to do that, you stupid pig ignorant illiterate dunny cleaning fuckwit child. > Suck it up and deal with it like a man. She f.cked up. Nope, the store did, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >> (not flash when calling from O/S). They got it activated, but then they told her >> about the bond. My wife exploded saying that none of this stuff was mentioned > Tell your wife to suck it up and deal with it, like a man. She f.cked up. Nope, the store did, you stupid pig ignorant illiterate dunny cleaning fuckwit child. > You arent entitled to IntRoam Wrong again, you stupid pig ignorant illiterate dunny cleaning fuckwit child. > and if she's never received or paid a bill, She had done that already plenty of times, you stupid pig ignorant illiterate dunny cleaning fuckwit child. > she's a credit risk. Only in your pathetic little drug crazed pig ignorant fantasyland, you stupid pig ignorant illiterate dunny cleaning fuckwit child. > Thus the bond There is no bond, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>> Anyway, an update. I called Optus yesterday but they wouldn't deal with >>> me, despite me begging and pleading and figuratively speaking, pushing [quoted text clipped - 8 lines] > They have her permission, you stupid pig ignorant illiterate dunny > cleaning fuckwit child. She gave her permission to the husband, not to Optus themselves. Optus need her DIRECT permission >> Suck it up and deal with it like a man. She f.cked up. > > Nope, the store did, you stupid pig ignorant illiterate dunny cleaning > fuckwit child. Possibly, possibly not. >> You arent entitled to IntRoam > > Wrong again, you stupid pig ignorant illiterate dunny cleaning fuckwit > child. Since when is it a RIGHT or ENTITLEMENT to have IntRoam on a postpaid mobile? >> and if she's never received or paid a bill, > > She had done that already plenty of times, you stupid pig ignorant > illiterate dunny cleaning fuckwit child. Not with Optus, clearly >> she's a credit risk. > [quoted text clipped - 5 lines] > There is no bond, you stupid pig ignorant illiterate dunny cleaning > fuckwit child. Clearly we are talking in the concept of "thus the bond (request)" Do I need to spell everything out to you? Are you unable to read in context? Come on Rod, you are slipping. >>>> Anyway, an update. I called Optus yesterday but they wouldn't deal with me, despite me begging and pleading and >>>> figuratively speaking, pushing my blind and deaf leper child in front of me asking for special dispensation. >> Didnt realise you had one of those. >>> For privacy reasons they cant make any changes to the account without her permission. >> They have her permission, you stupid pig ignorant illiterate dunny cleaning fuckwit child. > She gave her permission to the husband, not to Optus themselves. Wrong, as always, you stupid pig ignorant illiterate dunny cleaning fuckwit child. She gave that permission herself to Optarse at the Optarse store, you stupid pig ignorant illiterate dunny cleaning fuckwit child. > Optus need her DIRECT permission She gave that permission herself to Optarse at the Optarse store, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>> Suck it up and deal with it like a man. She f.cked up. >> Nope, the store did, you stupid pig ignorant illiterate dunny cleaning fuckwit child. > Possibly, Absolutely certainly, you stupid pig ignorant illiterate dunny cleaning fuckwit child. > possibly not. Wrong, as always, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>> You arent entitled to IntRoam >> Wrong again, you stupid pig ignorant illiterate dunny cleaning fuckwit child. > Since when is it a RIGHT or ENTITLEMENT to have IntRoam on a postpaid mobile? When the store agreed to provide that, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>> and if she's never received or paid a bill, >> She had done that already plenty of times, you stupid pig ignorant illiterate dunny cleaning fuckwit child. > Not with Optus, clearly Wrong, as always, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>> she's a credit risk. >> Only in your pathetic little drug crazed pig ignorant fantasyland, >> you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>> Thus the bond >> There is no bond, you stupid pig ignorant illiterate dunny cleaning fuckwit child. > Clearly we are talking in the concept of "thus the bond (request)" There is no bond, you stupid pig ignorant illiterate dunny cleaning fuckwit child. <reams of your desperate attempts to bullshit your way out of your predicament that fools absolutely no one at all, as always, flushed where it belongs, down your personal dunny> >>>>> Anyway, an update. I called Optus yesterday but they wouldn't deal >>>>> with me, despite me begging and pleading and figuratively speaking, [quoted text clipped - 16 lines] > She gave that permission herself to Optarse at the Optarse store, > you stupid pig ignorant illiterate dunny cleaning fuckwit child. She talked to Optus about phones. She didnt authorise her husband on the acct, else he'd be talking to Optus now >> Optus need her DIRECT permission > [quoted text clipped - 56 lines] > absolutely no one at all, as always, flushed where it belongs, down your > personal dunny> > Rod Speed <rod.speed.aaa@gmail.com> wrote >>>>>> Anyway, an update. I called Optus yesterday but they wouldn't >>>>>> deal with me, despite me begging and pleading and figuratively >>>>>> speaking, pushing my blind and deaf leper child in front of me >>>>>> asking for special dispensation. >>>> Didnt realise you had one of those. >>>>> For privacy reasons they cant make any changes to the account without her permission. >>>> They have her permission, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>> She gave her permission to the husband, not to Optus themselves. >> Wrong, as always, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >> She gave that permission herself to Optarse at the Optarse store, >> you stupid pig ignorant illiterate dunny cleaning fuckwit child. > She talked to Optus about phones. She got the store to organise roaming, you stupid pig ignorant drug crazed dunny cleaning arse licking fuckwit child. > She didnt authorise her husband on the acct, She got the store to organise roaming, you stupid pig ignorant drug crazed dunny cleaning arse licking fuckwit child. He's just relaying the fact that they f.cked that up, when she cant because they f.cked that up, you stupid pig ignorant drug crazed dunny cleaning arse licking fuckwit child. > else he'd be talking to Optus now He's just relaying the fact that they f.cked that up, when she cant because they f.cked that up, you stupid pig ignorant drug crazed dunny cleaning arse licking fuckwit child. >>> Optus need her DIRECT permission >> She gave that permission herself to Optarse at the Optarse store, >> you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>>>> Suck it up and deal with it like a man. She f.cked up. >>>> Nope, the store did, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>> Possibly, >> Absolutely certainly, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>> possibly not. >> Wrong, as always, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>>>> You arent entitled to IntRoam >>>> Wrong again, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>> Since when is it a RIGHT or ENTITLEMENT to have IntRoam on a postpaid mobile? >> When the store agreed to provide that, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>>>> and if she's never received or paid a bill, >>>> She had done that already plenty of times, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>> Not with Optus, clearly >> Wrong, as always, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>>>> she's a credit risk. >>>> Only in your pathetic little drug crazed pig ignorant fantasyland, >>>> you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>>>> Thus the bond >>>> There is no bond, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>> Clearly we are talking in the concept of "thus the bond (request)" >> There is no bond, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >> <reams of your desperate attempts to bullshit your way out of your predicament that fools >> absolutely no one at all, as always, flushed where it belongs, down your personal dunny> Rod Speed wrote... > > Suck it up and deal with it like a man. She f.cked up. > > Nope, the store did, you stupid pig ignorant illiterate dunny cleaning fuckwit child. No use trying to get through to him. Although I'm surprised that he isn't jumping on the "Let's shitcan Optus and Optus Stores" band wagon. I thought that I made it clear when I told the tale. That in the store we asked the following questions: 1. Will this phone (the N95i or 8 gig version) roam in the US and in the UK? 2. Can you please ensure that international roaming is enabled when you activate the account? 3. We are getting this particular phone because of its 3G capabilities and the other features that it has, ie. GPS, etc. Can we download maps of New York, London and Paris? And we reiterated to the guy that we decided to get this phone because we wanted to use it overseas in New York, London and Paris. Anyway, it doesn't matter, now. It's activated. So when she gets off the plane at LHR and in Singapore she'll be able to call the shuttle bus or whatever arrangements that she's made to come and collect her to take her to the hotel. We knew nothing about the bond until someone here mentioned it and when my wife discovered that she needed to pay it when she rang up from New York. You woulda thunkit that the sales droid would have known all this information. Clearly he did not. His product knowledge, as it is for most of them, it seems, is clearly lacking. It reflects on the organisation and the management who supposedly run these stores and indicates a lack of professionalism on their part. It's all well and good to get 18yo chicky babes in there who'll bat their eyelids and get the lads to buy the most expensive phone that they can't afford. Unfortunately for me at least, the guy that we dealt with was (a) a fellow and (b) was old enough to have his mind more on the job than either say footy training that night or when he's gonna get his next root. Suffice it to say, Optus will be receiving a rather stern letter (and a copy to be sent to Optusworld in town) from SWIMPO when she gets home. SignatureA bachelor is someone who doesn't make the same mistake once.. > Rod Speed wrote >>> Suck it up and deal with it like a man. She f.cked up. >> Nope, the store did, you stupid pig ignorant illiterate dunny cleaning fuckwit child. > No use trying to get through to him. True, but it can be amusing dumping him face down in the mud time after time after time. > Although I'm surprised that he isn't jumping on the > "Let's shitcan Optus and Optus Stores" band wagon. Its only the Poxington thats actually that stupid. The dunny cleaning child used them himself for quite a while. > I thought that I made it clear when I told the tale. > That in the store we asked the following questions: > 1. Will this phone (the N95i or 8 gig version) roam in the US and in the UK? > 2. Can you please ensure that international roaming is enabled when you activate the account? > 3. We are getting this particular phone because of its 3G > capabilities and the other features that it has, ie. GPS, etc. > Can we download maps of New York, London and Paris? > And we reiterated to the guy that we decided to get this phone > because we wanted to use it overseas in New York, London and Paris. Yeah, its one of the real downsides with roaming, there isnt any way to test whether its been enabled properly till you get there and FAR too many of the store apes cant even manage to get the basics right. Corse roaming isnt actually much use, its much better to stick a sim that you get from the wogs in the phone instead. > Anyway, it doesn't matter, now. It's activated. So when > she gets off the plane at LHR and in Singapore she'll be > able to call the shuttle bus or whatever arrangements that > she's made to come and collect her to take her to the hotel. Yeah, handy for that immediate first stuff. > We knew nothing about the bond until someone here mentioned > it and when my wife discovered that she needed to pay it when > she rang up from New York. You woulda thunkit that the sales > droid would have known all this information. There's a reason that the best it can manage in the current very tight labor market is a salesfuckwit. > Clearly he did not. His product knowledge, as it is for most of > them, it seems, is clearly lacking. It reflects on the organisation > and the management who supposedly run these stores and > indicates a lack of professionalism on their part. Its hard for them too with the very tight labor market we have. Tho in this case, the clowns should have it all spelt out on their web site. > It's all well and good to get 18yo chicky babes in there who'll bat > their eyelids and get the lads to buy the most expensive phone that > they can't afford. Unfortunately for me at least, the guy that we > dealt with was (a) a fellow and (b) was old enough to have his mind > more on the job than either say footy training that night or when > he's gonna get his next root. Trouble is that he doesnt have enough viable between his ears to get a real job even in the current very tight labor market. > Suffice it to say, Optus will be receiving a rather stern letter (and a copy > to be sent to Optusworld in town) from SWIMPO when she gets home. You'll get more of a reaction if she just Bobbits him. Rod Speed wrote... > > Rod Speed wrote > [quoted text clipped - 5 lines] > > True, but it can be amusing dumping him face down in the mud time after time after time. Just spoke to the missus. She's currently in London, flying home tomorrow. She went through the various menus on the phone with me to make sure that she had it set up right. In auto for network connections it would not connect to anything. She then selected manual and got a list of available networks. She chose them all, one at a time, obviously. Then tried to make a call. Just got an error beep. She put the Vodaphone SIM back in and called me back. She then asked me. "who's this Michael dick that abused you? Talk about rude!" Eh? Apparently she was on the net searching for info on global roaming to see what the go is and she came across this thread. Or one of them. She said, "didn't he read the entire message?" I said. "I doubt it. He tends to shoot from the lip as it were and cops this all the time from others." Anyway, she's gonna do whatever she can to terminate the contract with Optus when she gets home. And it all centres on the salesman at Optus World lying to her saying that it will global roam and it's set up for it, etc.. Interesting times ahead. Anyway, apparently London's very nice, as is Paris, but f.cking expensive to live there. And we could take a tip or two from their taxi services, particularly Melbourne. Personally, I'll be glad when it's all over. I'm starting to run out of clean clothes... > Rod Speed wrote >>> Rod Speed wrote >>>>> Suck it up and deal with it like a man. She f.cked up. >>>> Nope, the store did, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >>> No use trying to get through to him. >> True, but it can be amusing dumping him face down in the mud time after time after time. > Just spoke to the missus. She's currently in London, flying home > tomorrow. She went through the various menus on the phone with > me to make sure that she had it set up right. In auto for network > connections it would not connect to anything. She then selected > manual and got a list of available networks. She chose them all, one > at a time, obviously. Then tried to make a call. Just got an error beep. Did it work in yankeeland ? > She put the Vodaphone SIM back in and called me back. > She then asked me. "who's this Michael dick that abused you? Talk about rude!" > Eh? You didnt realise that she checks up on you eh |-) > Apparently she was on the net searching for info on global roaming to > see what the go is and she came across this thread. Or one of them. Yeah, had that happen with google a surprising amount. > She said, "didn't he read the entire message?" > I said. "I doubt it. He tends to shoot from the lip > as it were and cops this all the time from others." > Anyway, she's gonna do whatever she can to terminate > the contract with Optus when she gets home. Get her to reread mine about Bobbiting if you dare. > And it all centres on the salesman at Optus World lying to > her saying that it will global roam and it's set up for it, etc.. > Interesting times ahead. > Anyway, apparently London's very nice, Too soggy for me. And there's all those bloody poms and bombers too. > as is Paris, but f.cking expensive to live there. And we could > take a tip or two from their taxi services, particularly Melbourne. I've always thought the poms had the silliest ideas, their unique vehicles used for taxis in spades. They do make their monkeys know their routes tho. > Personally, I'll be glad when it's all over. > I'm starting to run out of clean clothes... You wont be if she gets a bit carried away with the Bobbitting. Rod Speed wrote... > > manual and got a list of available networks. She chose them all, one > > at a time, obviously. Then tried to make a call. Just got an error beep. > > Did it work in yankeeland ? No. Same thing happened. Get a few networks, try to connect to them then try to make a call and got error beeps. > You didnt realise that she checks up on you eh |-) That ain't the half of it. I had a laptop set up in the family room with Yawcam running (the laptop has a web cam). She wanted to log in from time to time to check things out. So, I had to make sure that the joint wasn't a mess... > Rod Speed wrote >>> manual and got a list of available networks. She chose them all, one >>> at a time, obviously. Then tried to make a call. Just got an error beep. >> Did it work in yankeeland ? > No. Same thing happened. Get a few networks, try to > connect to them then try to make a call and got error beeps. OK, clearly Optarse has f.cked up all over again. Time for a comprehensive Bobbitting when she gets home. >> You didnt realise that she checks up on you eh |-) > That ain't the half of it. I had a laptop set up in the family > room with Yawcam running (the laptop has a web cam). > She wanted to log in from time to time to check things out. > So, I had to make sure that the joint wasn't a mess... Maybe better to not tell her about Bobbitting |-( > She then asked me. "who's this Michael dick that abused you? Talk about > rude!" LOL. > Eh? > [quoted text clipped - 3 lines] > "didn't he > read the entire message?" She just overlooked the fact that her husband doesnt know the basics of the Privacy Act > Anyway, she's gonna do whatever she can to terminate the contract with > Optus good luck, you'll need it > Personally, I'll be glad when it's all over. I'm starting to run out of > clean > clothes... tool >> She then asked me. "who's this Michael dick that abused you? Talk about rude!" > LOL. You wont be laughing when she reads the bit about Bobbitting. >> Eh? >> Apparently she was on the net searching for info on global roaming to see what the go is and she came across this >> thread. Or one of them. She said, "didn't he read the entire message?" > She just overlooked the fact that her husband doesnt know the basics > of the Privacy Act The Privacy Act does NOT prevent him passing on the message that they f.cked up the roaming completely, you stupid pig ignorant completely illiterate arse licking dunny cleaning fuckwit child. >> Anyway, she's gonna do whatever she can to terminate the contract with Optus > good luck, you'll need it Nope, if they cant deliver what the customer paid for, they get to provide a full refund, you stupid pig ignorant completely illiterate arse licking dunny cleaning fuckwit child. >> Personally, I'll be glad when it's all over. I'm starting to run out of clean clothes... > tool Stupid pig ignorant completely illiterate arse licking dunny cleaning fuckwit child. >> She just overlooked the fact that her husband doesnt know the basics >> of the Privacy Act > > The Privacy Act does NOT prevent him passing on the message > that they f.cked up the roaming completely, you stupid pig ignorant > completely illiterate arse licking dunny cleaning fuckwit child. So the husbands calls up, and says, "OK, you f.cked up the roaming" And you want Optus to do what? They cant apply the roaming because they dont have her permission to do it >>> Anyway, she's gonna do whatever she can to terminate the contract with >>> Optus [quoted text clipped - 3 lines] > Nope, if they cant deliver what the customer paid for, they get to provide > a full refund, Its not written into the contract that the customer is entitled to IntRoam >>> She just overlooked the fact that her husband doesnt know the basics of the Privacy Act >> The Privacy Act does NOT prevent him passing on the message >> that they f.cked up the roaming completely, you stupid pig ignorant >> completely illiterate arse licking dunny cleaning fuckwit child. > So the husbands calls up, and says, "OK, you f.cked up the roaming" > And you want Optus to do what? Fix the roaming they f.cked up applying, TWICE, you stupid drug crazed pig ignorant totally illiterate arse licking dunny cleaning fuckwit child. > They cant apply the roaming because they dont have her permission to do it Corse they do, she gave her permission when she told them to do that when she bought the phone, you stupid drug crazed pig ignorant totally illiterate arse licking dunny cleaning fuckwit child. >>>> Anyway, she's gonna do whatever she can to terminate the contract with Optus >>> good luck, you'll need it >> Nope, if they cant deliver what the customer paid for, they get to provide a full refund, > Its not written into the contract that the customer is entitled to IntRoam When they sold her the phone for use overseas, and she told them that she was about to head overseas, and that she required international roaming when she bought the phone and was heading off overseas in a day or so, thats all she needs, you stupid drug crazed pig ignorant totally illiterate arse licking dunny cleaning fuckwit child. Rod Speed wrote... > Fix the roaming they f.cked up applying, TWICE, you stupid drug crazed > pig ignorant totally illiterate arse licking dunny cleaning fuckwit child. It's all over. She's back and the Bobbiting is about to start. Thing is, I accepted that I wouldn't be able to access her account but I gave it a try, just in case. I did get the necessary details for her to call Optus to get this resolved. She then called Optus, got it sorted out, and got global roaming enabled on her mobile. She also gave Optus her permission for me to access her account. Then she tried it. It didn't work. Then I called them back on her behalf. Guess what? They didn't even have any records of her giving me authorisation. But I said that she spoke to you people over the phone from New York about this. Anyway she spoke to her supervisor and got back to me. Do you know the passcode. Yes, it's "michaelsawanker". Yep, that's the one. She then confirmed that global roaming was activated. But I said that if it was there's something wrong because it's not working. Sorry, I was told, but I can't do anything more. f.cking frustrating, particularly when you're talking to someone that you can barely understand or who seems to have difficulties understanding you. Anyway, as he aircraft taxiied to the terminal she turned the phone on. Voila! Full signal bars. She SMS'ed me to let me know that she was safely on the ground. The thing is, the phone worked great despite all of this. She'd recommend the N95 over the iPhone any day she was saying. It's a fad in the US in parts but she couldn't figure out what was so great about it compared to other smartphones, particularly when it lacks a lot of good features. > Rod Speed wrote... > [quoted text clipped - 29 lines] > on. Voila! Full signal bars. She SMS'ed me to let me know that she > was safely on the ground. > The thing is, the phone worked great despite all of this. She'd recommend > the N95 over the iPhone any day she was saying. It's a fad in the US in > parts but she couldn't figure out what was so great about it compared > to other smartphones, particularly when it lacks a lot of good features. Yeah, its essentially just the Job's marketing machine thats responsible for that. He does that a lot better than Nokia ever does. The other problem for Nokia is that they have dozens of models and Jobs has just two. That makes it a hell of a lot easier to market too. Rod Speed wrote... > > The thing is, the phone worked great despite all of this. She'd recommend > > the N95 over the iPhone any day she was saying. It's a fad in the US in [quoted text clipped - 7 lines] > The other problem for Nokia is that they have dozens of models and > Jobs has just two. That makes it a hell of a lot easier to market too. Yeah, all these models and you gotta wonder if there's a market for all of them and how do people end up choosing which one that they want? Whatever, I found something about the N95 that seems a bit odd. The camera's set to full res. So pix taken are the best quality. However, you can't simply take a photo and then MMS it. In other phones the taken photo is resized for transmission. But with the N95 the missus said that she had to reset the camera's settings to a lo res before taking photos that were to be MMS'ed. It also locked up on her twice, requiring the battery to be removed. Thing is, it didn't appear to have locked up. She noticed that something was amiss when people were telling her that they'd been trying to call her. It was then she realised that there was a problem. And then removing the battery and putting it back in fixed it. Other than that it worked fine. > Rod Speed wrote >>> The thing is, the phone worked great despite all of this. She'd >>> recommend the N95 over the iPhone any day she was saying. >>> It's a fad in the US in parts but she couldn't figure out what >>> was so great about it compared to other smartphones, >>> particularly when it lacks a lot of good features. >> Yeah, its essentially just the Job's marketing machine thats responsible for that. >> He does that a lot better than Nokia ever does. >> The other problem for Nokia is that they have dozens of models and >> Jobs has just two. That makes it a hell of a lot easier to market too. > Yeah, all these models and you gotta wonder if there's a market for all of them There clearly isnt with some of the more bizarre models of Nokia's. Some of them sink without trace. > and how do people end up choosing which one that they want? Yeah, thats another reason why Jobs does so well, what I said in different words. > Whatever, I found something about the N95 that seems a bit odd. > The camera's set to full res. So pix taken are the best quality. > However, you can't simply take a photo and then MMS it. Depends on which camera you use. You do realise its got two ? > In other phones the taken photo is resized for transmission. > But with the N95 the missus said that she had to reset the camera's > settings to a lo res before taking photos that were to be MMS'ed. Not with the second camera. > It also locked up on her twice, requiring the battery to be removed. I've only had that happen just once. > Thing is, it didn't appear to have locked up. She noticed that > something was amiss when people were telling her that they'd > been trying to call her. It was then she realised that there was a > problem. And then removing the battery and putting it back in fixed it. > Other than that it worked fine. Yeah, havent had any problem with mine. Rod Speed wrote... > > Whatever, I found something about the N95 that seems a bit odd. > > The camera's set to full res. So pix taken are the best quality. > > However, you can't simply take a photo and then MMS it. > > Depends on which camera you use. You do realise its got two ? I assummed that it would, one for taking photos or video, the other for webcam type operations. Thing is, I don't use it, other than intial mucking about to set up wireless networking to see how it works and some other things. > Rod Speed wrote >>> Whatever, I found something about the N95 that seems a bit odd. >>> The camera's set to full res. So pix taken are the best quality. >>> However, you can't simply take a photo and then MMS it. >> Depends on which camera you use. You do realise its got two ? > I assummed that it would, one for taking photos or video, the other > for webcam type operations. Nar, that isnt the distinction. > Thing is, I don't use it, other than intial mucking about to set up > wireless networking to see how it works and some other things. And she's clearly a technoklutz |-) Rod Speed wrote... > > Thing is, I don't use it, other than intial mucking about to set up > > wireless networking to see how it works and some other things. > > And she's clearly a technoklutz |-) She's not that bad, actually. She was able to get her laptop connected wirelessly at various spots where it was available. Just that she hasn't really had time to sit down and work out how the phone works. As for technokutzness, I've seen her do stuff with Photoshop, Dreamweaver, Adobe Audition and other high end programs that would make so called professionals look positively amateurish. And that is what she is - an amateur. She doesn't use these programs to make a living, just as a hobby. > Rod Speed wrote >>> Thing is, I don't use it, other than intial mucking about to set up >>> wireless networking to see how it works and some other things. >> And she's clearly a technoklutz |-) > She's not that bad, actually. You're only saying that coz she's been reading up on Bobbiting |-( > She was able to get her laptop connected wirelessly at various spots where it was available. Thats as bad as mine claiming that just because she can change a tire unaided, that that proves anything |-) > Just that she hasn't really had time to sit down and work out how the phone works. Or read the manual either. > As for technokutzness, I've seen her do stuff with Photoshop, > Dreamweaver, Adobe Audition and other high end programs that > would make so called professionals look positively amateurish. > And that is what she is - an amateur. She doesn't use these > programs to make a living, just as a hobby. See above on Bobbiting. > Whatever, I found something about the N95 that seems a bit odd. The > camera's set [quoted text clipped - 3 lines] > transmission. But with the N95 the missus said that she had to reset the > camera's settings to a lo res before taking photos that were to be MMS'ed. Check your settings. I bought wife an N95, it takes pictures full res, try to MMS them and it gives you a question something like "will convert to lower res to send?" and you just press Yes > people were telling her that they'd been trying to call her. It was then > she > realised that there was a problem. And then removing the battery and > putting it > back in fixed it. thats a network issue, detached IMSI. and you cant tell until it happens >> Whatever, I found something about the N95 that seems a bit odd. The >> camera's set [quoted text clipped - 6 lines] > > Check your settings. I bought wife an N95, it takes pictures full res, You "bought wife"? No article or possessive pronoun? >>> Whatever, I found something about the N95 that seems a bit odd. The >>> camera's set [quoted text clipped - 10 lines] > > No article or possessive pronoun? "I bought my wife ..." >>>> Whatever, I found something about the N95 that seems a bit odd. The >>>> camera's set [quoted text clipped - 12 lines] > >"I bought my wife ..." I thought they came on a payment plan? >>>>> Whatever, I found something about the N95 that seems a bit odd. The >>>>> camera's set [quoted text clipped - 14 lines] > > I thought they came on a payment plan? You're conversing with Michael. His poor wife *never* comes........ SignatureKwyj. >>>>> Whatever, I found something about the N95 that seems a bit odd. The >>>>> camera's set [quoted text clipped - 14 lines] > > I thought they came on a payment plan? In that case one would expect she could be returned and some credit note given >>>> Whatever, I found something about the N95 that seems a bit odd. The >>>> camera's set [quoted text clipped - 12 lines] > > "I bought my wife ..." That figures. SignatureKwyj. >>>> Whatever, I found something about the N95 that seems a bit odd. The >>>> camera's set [quoted text clipped - 13 lines] > > "I bought my wife ..." Thats illegal, you stupid drunken pig ignorant completely illiterate lying dunny cleaning fuckwit child. > Rod Speed wrote... > [quoted text clipped - 5 lines] > > Thing is, I accepted that I wouldn't be able to access her account Good, you took it like a man as you were told to > Then she tried it. It didn't work. LOL > Then I called them back on her behalf. Guess what? They didn't even have > any > records of her giving me authorisation. But I said that she spoke to you > people LOL x 2 > Anyway, as he aircraft taxiied to the terminal she turned the phone on. > Voila! > Full signal bars. She SMS'ed me to let me know that she was safely on the > ground. Ahhh, patience >>>> She just overlooked the fact that her husband doesnt know the basics of >>>> the Privacy Act [quoted text clipped - 9 lines] > Fix the roaming they f.cked up applying, TWICE, you stupid drug crazed > pig ignorant totally illiterate arse licking dunny cleaning fuckwit child. Once. Hubby doesnt get to demand anything. >>>>> Anyway, she's gonna do whatever she can to terminate the contract with >>>>> Optus [quoted text clipped - 15 lines] > drug crazed pig ignorant totally illiterate arse licking dunny cleaning > fuckwit child. Wont fly >>>>> She just overlooked the fact that her husband doesnt know the basics of >>>>> the Privacy Act [quoted text clipped - 25 lines] > > Wont fly Huh??? You mean "drug crazed pig ignorant totally illiterate arse licking dunny cleaning fuckwit child won't fly"??? >>>>> She just overlooked the fact that her husband doesnt know the >>>>> basics of the Privacy Act [quoted text clipped - 10 lines] >> crazed pig ignorant totally illiterate arse licking dunny cleaning >> fuckwit child. > Once. Twice, you stupid pig ignorant completely illiterate lying dunny cleaning fuckwit child. Once by the shop, once by the Optarse fuckwit when she called from yankeeland. > Hubby doesnt get to demand anything. He does when she has authorised him to get it fixed, you stupid pig ignorant completely illiterate lying dunny cleaning fuckwit child. >>>>>> Anyway, she's gonna do whatever she can to terminate the >>>>>> contract with Optus [quoted text clipped - 15 lines] >> drug crazed pig ignorant totally illiterate arse licking dunny >> cleaning fuckwit child. > Wont fly Wrong, as always. Michael wrote... > She just overlooked the fact that her husband doesnt know the basics of the > Privacy Act Nope. And as usual your obnoxiousness shines through. Do you get specialised training for this at Telstra or does it come naturally? Further, you really need to brush up on your reading/comprehension skills. The issue at hand isn't so much me able to access her account. We were able to establish this from the outset, after I gave it a shot, knowing it probably would fail and my wife giving me authorisation. That was all explained in previous emails if you'd bother to read them in their entirety, and not just grab onto the first sentence. > > Anyway, she's gonna do whatever she can to terminate the contract with > > Optus > > good luck, you'll need it Maybe. Maybe not. Depends on what Optus has to say when she raises this with it when she gets home. The TIO reamed Optus once before on her behalf over a billing fuckup. It may happen again. Anyway, she just called from Changi airport. No roaming, even at the home of Optus. She's got a pre-paid SIM. Not sure which provider, though. Doesn't matter. She SMS'ed me. I called her back via Mynetfone VOIP for a flat ten cent call. Not bad, huh? SignatureThe things that come to those who wait will be the scraggly junk left by those who got there first. > Michael wrote... > [quoted text clipped - 12 lines] > That was all explained in previous emails if you'd bother to read them in their > entirety, and not just grab onto the first sentence. Give the poor boy a break! It took him two hours to read the first sentence. He had to phone his mum twice to ask what "the" meant. > > She just overlooked the fact that her husband doesnt know the > > basics of the Privacy Act [quoted text clipped - 3 lines] > Do you get specialised training for this at Telstra or does it come > naturally? Maybe you can't get a job at Tel$tra unless you are obnoxious? Polly the Parrot wrote... > > Do you get specialised training for this at Telstra or does it come > > naturally? > > Maybe you can't get a job at Tel$tra unless you are obnoxious? Dunno. Most people who I have spoken to at Telstra are OK. After all, they're just the grunts who have to deal with the customers who are subjected to the policies that their management put in place. Of course, it's easy to lay into them as they're the first point of contact. Like airline pax who bitch out the customer reps when they lose their baggage or if the fog has grounded the aircraft. It's as if they think that these low level staffers are the sole cause of their woes. Human nature, I s'pose. > Of course, it's easy to lay into them as they're the first point of > contact. [quoted text clipped - 3 lines] > level > staffers are the sole cause of their woes. Pot, kettle, black. Exactly the whole issue with you and your wifes interactions with Optus on this issue = "it's easy to lay into them as they're the first point of contact" > Human nature, I s'pose. To act like a tool? Yes, we've established this with you Michael wrote... > Exactly the whole issue with you and your wifes interactions with Optus on > this issue = "it's easy to lay into them as they're the first point of > contact" Again, you display your supreme ability to totally misread what people are saying. I'll say it to you for the last time. I'm sick of trying to bash this into your thick skull, metaphorically speaking. The Optus salesman who sold my wife the phone said that "yes, global roaming will be activated with the service and yes you will be able to make calls from overseas.". As she relied on this dick to be able to do his job, it was not pursued any further. Nor should it have had to going by the advice that we were given in the shop. Hence, why when the missus rocks up to the Optus shop tomorrow it's gonna be good to watch the useless prick squirm. And yeah, global roaming failed to work in the US, the UK and in Singapore, the home of Optus. This is despite her being assured by the call centre droid that it was indeed activated. > Michael wrote... > [quoted text clipped - 6 lines] > > I'll say it to you for the last time. Why??? Do you *really* care what he thinks??? > I'm sick of trying to bash this into your > thick skull, metaphorically speaking. The Optus salesman who sold my wife the [quoted text clipped - 11 lines] > home of Optus. This is despite her being assured by the call centre droid that > it was indeed activated. >> She just overlooked the fact that her husband doesnt know the basics of >> the [quoted text clipped - 4 lines] > Do you get specialised training for this at Telstra or does it come > naturally? Its not difficult to point out your issues with the Privacy Act > Anyway, she just called from Changi airport. No roaming, even at the home > of > Optus. She's got a pre-paid SIM. Not sure which provider, though. Doesn't > matter. She SMS'ed me. I called her back via Mynetfone VOIP for a flat ten > cent > call. Not bad, huh? What an effort just for a phone call. >>> She just overlooked the fact that her husband doesnt know the basics of the Privacy Act You in spades, you stupid drug crazed pig ignorant totally illiterate arse licking dunny cleaning fuckwit child. >> Nope. And as usual your obnoxiousness shines through. >> Do you get specialised training for this at Telstra or does it come naturally? > Its not difficult to point out your issues with the Privacy Act You wouldnt know what the privacy act requires if it bit you on your lard arse, you stupid drug crazed pig ignorant totally illiterate arse licking dunny cleaning fuckwit child. >> Anyway, she just called from Changi airport. No roaming, even at the home of Optus. She's got a pre-paid SIM. Not >> sure which provider, though. >> Doesn't matter. She SMS'ed me. I called her back via Mynetfone VOIP >> for a flat ten cent call. Not bad, huh? > What an effort just for a phone call. Wouldnt be if Optarse hadnt f.cked up completely TWICE, you stupid drug crazed pig ignorant totally illiterate arse licking dunny cleaning fuckwit child. > You in spades, you stupid drug crazed pig ignorant totally illiterate arse licking dunny cleaning fuckwit child. > You wouldnt know what the privacy act requires if it bit you on your lard arse, you > stupid drug crazed pig ignorant totally illiterate arse licking dunny cleaning fuckwit child. > > Wouldnt be if Optarse hadnt f.cked up completely TWICE, you stupid drug > crazed pig ignorant totally illiterate arse licking dunny cleaning fuckwit child. Yowza! This is what happens? >> You in spades, you stupid drug crazed pig ignorant totally illiterate arse licking dunny cleaning fuckwit child. >> You wouldnt know what the privacy act requires if it bit you on your lard arse, you [quoted text clipped - 4 lines] > > Yowza! This is what happens? It certainly is. But Rod actually likes Michael - and Michael actually likes Rod abusing him like this. They're a strange couple, but they've been together for well over a decade now! Will Kemp wrote... > It certainly is. But Rod actually likes Michael - and Michael actually > likes Rod abusing him like this. They're a strange couple, but they've > been together for well over a decade now! They've been at it for THAT long now? f.ck, time flies, doesn't it? > Will Kemp wrote... > [quoted text clipped - 3 lines] > > They've been at it for THAT long now? f.ck, time flies, doesn't it? It does indeed. Wont be long before we are hobbling around with our walking frames raving on about how things used to be back in the 90s. >>> You in spades, you stupid drug crazed pig ignorant totally illiterate >>> arse licking dunny cleaning fuckwit child. [quoted text clipped - 12 lines] > likes Rod abusing him like this. They're a strange couple, but they've > been together for well over a decade now! this is true. Rod is very helpful, including off the forum. i had significant issues setting up my wireless internet the first time, and rod spent a good deal of time trading emails back and forth to help. >> You in spades, you stupid drug crazed pig ignorant totally illiterate >> arse licking dunny cleaning fuckwit child. [quoted text clipped - 8 lines] > > Yowza! This is what happens? when Rod doesnt take his pills? Sure. Rod Speed wrote... > >> Doesn't matter. She SMS'ed me. I called her back via Mynetfone VOIP > >> for a flat ten cent call. Not bad, huh? > > > What an effort just for a phone call. What effort, Michael? She SMSes me. I call her back. The call, which lasted half an hour or so cost me ten cents from Oz to the UK or the US, whereever she was at the time. > Wouldnt be if Optarse hadnt f.cked up completely TWICE, you stupid drug > crazed pig ignorant totally illiterate arse licking dunny cleaning fuckwit child. She lodged a complaint with Optus when she got home. Some PR droid rang today to chat to her. She looked up her account and said that "yes, the international roaming should have been activated but at some point it failed to go through." And after a while when the missus vented her spleen She was give 3 months free usage. Lesson to be learned. Ensure that IR is enabled BEFORE leaving Oz. Also, don't believe a word that the sales droids tell you in the store when they are trying to separate your heard earned readies from you. Chase it up, whatever the issue may be with Optus or the whateve the carrier is. I would consider this thread closed, if such a thing were possible. >> Polly the Parrot wrote... >> [quoted text clipped - 6 lines] > > London isn't in the states, you idiot You've obviously got about as much grasp of geography as you have of everything else - i.e., none. Which of these Londons isn't in the states? London, Kentucky London, Ohio London, Texas London, Arkansas Michael wrote... > > AT&T is progressively rolling out its 3G network and where my wife is > > there is coverage. Not sure about London, though. I haven't checked. > > London isn't in the states, you idiot It could be if she's headed to say, Connecticut which is over the border from where she currently is. In any case I was refering to the next leg of her journey. > Suck it up and deal with it like a man. She f.cked up. Oh, if you were face to face with me, gutless, sanctimonious arsehole. And illiterate too. Read what I posted about the Optus sales droid being asked to activate international roaming and he acknowledging that it would be. Any wonder you cop all this crap from the others in the newsgroup. > Tell your wife to suck it up and deal with it, like a man. How? Pull her cock out when she goes for a leak? > Now, if she's told that she needs to pay a bond up front I can see on N95i > being > rammed up the arse of a sales rep when she gets home. She bought this > phone > specifically for the 3G features that she'd want to use when OS. No one is stopping her from using them, it just may not be on Optus. Their choice, not yours > Thing is, we haven't even got the first bill, yet. So, if they do pull > that > card, my wife will be mightly pissed off. Suck it up and deal with it like a man. She f.cked up. >> Now, if she's told that she needs to pay a bond up front I can see on N95i being >> rammed up the arse of a sales rep when she gets home. She bought this phone >> specifically for the 3G features that she'd want to use when OS. > No one is stopping her from using them, it just may not be on Optus. > Their choice, not yours Wrong, as always, you stupid pig ignorant illiterate dunny cleaning fuckwit child. >> Thing is, we haven't even got the first bill, yet. So, if they do pull that card, my wife will be mightly pissed off. > Suck it up and deal with it like a man. She f.cked up. Nope, the store did, you stupid pig ignorant illiterate dunny cleaning fuckwit child. QUEBURN wrote... > Roaming activation usually requires a bond to be paid if you are requesting > roaming in the first 3 months of service, until you show a capacity to pay > your bills on time. I had a look. I didn't see this. If it's on this page I must be more blind than I thought. https://personal.optus.com.au/web/ocaportal.portal?_nfpb=true&_pageLabel=Templat e_woRHS&FP=/personal/mobile/usingyourmobileoverseas/postpaidautoroam&site=person al > My wife just called me from New York. She has spent the past 35hrs in > transit, [quoted text clipped - 25 lines] > According to the website it's automatically activated. But in this case > this was No its not |
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