Virgin Mobile rollover policy?

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Keith Michaels - 03 Jul 2003 01:22 GMT

What's the bottom line on rolling over minutes on Virgin Mobile-USA?

I've seen mixed messages on this. When you add a $20 top-up are the
new units added to the existing units and the expiration date of
everything pushed out another 90 days?

If so is there an upper limit to the number of units you can accumulate
this way? I don't mind adding $20 every 90 days if it just adds to my
balance of available talk time. But if the original minutes still expire
at their 90 day mark then it's much less attractive.

It doesn't actually say this anywhere on their web site or sales brochure.

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Earl F. Parrish - 03 Jul 2003 08:19 GMT

> What's the bottom line on rolling over minutes on Virgin Mobile-USA?
>
[quoted text clipped - 8 lines]
>
> It doesn't actually say this anywhere on their web site or sales brochure.

When you add a new prepaid card, the new minutes and all the
pre-existing minutes expire ninety days from the addition date of
the new card.

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Earl F. Parrish

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Sammy Dynamite - 30 Jun 2004 08:52 GMT

From what I was told, the amount of money for the top-up's is added
and the expiration is pushed. Also, the money you top-up adds to the
existing funds that was in the account. The catch is that you can't
have more than $100.00 in your account.

You would probably have to call them up to confirm what I said

>What's the bottom line on rolling over minutes on Virgin Mobile-USA?
>
[quoted text clipped - 8 lines]
>
>It doesn't actually say this anywhere on their web site or sales brochure.

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CA was in NJ - 30 Jun 2004 12:31 GMT

>From what I was told, the amount of money for the top-up's is added
>and the expiration is pushed. Also, the money you top-up adds to the
>existing funds that was in the account. The catch is that you can't
>have more than $100.00 in your account.
>
>You would probably have to call them up to confirm what I said

As I recall, originally the limit was $250. It does seem silly to have a
limit, since it would be to their advantage to keep paying for something you
aren't using. :) Currently the website says:

Q. Do minutes ever expire?

A. As long as you add at least $20 to your account every 90 days, your
balance will never expire.

See http://www.virginmobileusa.com/help/ then go to "Pricing and bonuses"
then "Rates, costs and plans" and "Do minutes ever expire"

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