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Cellular Phone Forum / General / General Topics / January 2004

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Mistery charge by ATT wireless

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Kamakura - 26 Jan 2004 14:46 GMT
I subscribed to a new wireless program at AT&T that was supposed to
have no upfront costs, but later found a charge of $32.09 for some
equipment that I didn't order (a battery charger to use in the car).

Of course it is impossible to reach a real person at AT&T wireless on
the phone or by e-mail who can actually make a decision and solve my
problem.

Since I could not reach anyone at AT&T regarding this mistery charge,
I had it blocked by my credit card.

AT&T is not canceling my account and charging me $250 for the
cancelation!

Am I the only customer being harassed by AT&T?  Or are there other
"valued customers" out there in the same position? If so, how did you
solve this problem?  When I manage to reach someone over there, it is
never their problem. I am transferred to another number and get
disconnected!

Is there any recourse for this harassment?
Tomertl - 27 Jan 2004 18:12 GMT
CALL the Executive head quarters in Washington.

425-827-4500 then 9 for the switchboard.

I have had a mystery $500 charge for 6 months!  12 phone calls now an
I'm about to go postal!  AT&T wireless billing ad customer support is
HORRENDOUS!!!!  I would love to know what billing software they use...

good luck....
 
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