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Cellular Phone Forum / General / General Topics / May 2004

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Cellular Industry's lame "Consumer Code" fails

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R?bert M. - 28 May 2004 00:25 GMT
Last September the Cellular Industry adopted a "Consumer Code" which in
many respects (IMHO) has been observed in the breach. Coverage maps that
show no more than whitewashing whole counties as "covered" and ignore
known dead zones continue.  Contracts designed to trick customers as
much as to recover costs of subsidized phones continue. Billing problems
continue unabated. SprintPCS for one, at first bragged how it agreed
with the industry code.

<http://144.226.116.29/PR/CDA/PR_CDA_Press_Releases_Detail/1,3681,1111782
,00.html>

Quietly a link to that code has disappeared from its main web page.

The state of California, taking note of all this took a positive step
today and passed its own regulations

<http://story.news.yahoo.com/news?tmpl=story&ncid=1293&e=1&u=/ap/20040527
/ap_on_bi_ge/wireless_regulation&sid=95573418>

Maybe with the California Public Utilities Commission's passage today of
their Telecommunications Bill of Rights, things will get better. Things
can hardly get worse, the american public rates cellular carriers right
down there with used car salesmen.
Scott Stephenson - 28 May 2004 01:25 GMT
> Last September the Cellular Industry adopted a "Consumer Code" which in
> many respects (IMHO) has been observed in the breach. Coverage maps that
[quoted text clipped - 19 lines]
> can hardly get worse, the american public rates cellular carriers right
> down there with used car salesmen.

First- the Code is still on the CTIA website, and its presentation has
actually been enhanced.

Second- the "biggest" past of the new legislation- a 30 'back out' period on
a contract, is already in practice by all of the major carriers.

Third- all of the information now 'required' was required before upon asking
for it.

Fourth- putting hundreds of lines of contract in a specifically sized font
does not make it any less difficult to read, and does not make the language
of the contract change.  Read any carriers' TOS- with the exception of
section titles, the rest of the contract is in one font size exclusively.
Font size does not cure the consumers' laziness in reading it.

Fifth- with Phil living in Texas, this has no effect on him, or any of the
rest of us not residing in CA, excpet for the fact that will ultimately pay
for it through our rate plans.

Bottom line- this legislation did nothing for the consumer.  Phil's biggest
complaint about the CTIA Consumer Code is not even addressed- nothing about
coverage maps.  All  this did was allow all cellular users (not just the
ones in CA) to ultimately fund a new layer of state government in CA.
Ultimately, it will probably be overturned, as the legislature has singled
out a single industry (which they have no regulatory control over) to
dictate the terms of doing business.  Political grandstanding at its best.
Nebby - 28 May 2004 01:40 GMT
> First- the Code is still on the CTIA website

No one said it wasn't - Its no longer on the SprintPCS website

>  a 30 'back out' period on a contract, is already in > practice by all of the
major carriers.

Doesnt do any good if you're stuck with a phone cause Sprint allows only 14
days

> Living in Texas, this has no effect on him, or any
> of the rest of us not residing in CA, excpet for the > fact that will
ultimately pay for it through our
> rate plans.

OK - cellular carriers cant play fair because it will cost us more? NO ONE BUT
YOU BELIEVES THAT.
And if California forces carriers to play nice, either

= Texas will soon pass similar rules
= The FCC may get into the act
= or the carriers may put teeth in their code.
Andy S - 29 May 2004 18:11 GMT
tinyurl.com is your friend.  use it for long addresses.

Signature

Andrew D. Sisson

> Last September the Cellular Industry adopted a "Consumer Code" which in
> many respects (IMHO) has been observed in the breach. Coverage maps that
[quoted text clipped - 19 lines]
> can hardly get worse, the american public rates cellular carriers right
> down there with used car salesmen.
R?bert M. - 29 May 2004 19:43 GMT
> tinyurl.com is your friend.  use it for long addresses.

Not prudent anymore. You dont know where you are going to end up.
Bob Smith - 29 May 2004 19:44 GMT
> tinyurl.com is your friend.  use it for long addresses.

He's been told that at least 10 times by yours truly and others in this
newsgroup. Absolutely amazing how he doesn't listen to this sound advice ...

Bob
John Richards - 30 May 2004 05:56 GMT
> tinyurl.com is your friend.  use it for long addresses.

Either that, or learn how to set the parameters of one's news poster
so it doesn't break long URLs.

Signature

John Richards

R?bert M. - 30 May 2004 10:57 GMT
> > tinyurl.com is your friend.  use it for long addresses.
>
> Either that, or learn how to set the parameters of one's news poster
> so it doesn't break long URLs.

Use a news reader that doesn't break long URLs. Outlook Express will
break anything long, no matter how its posted.
Bob Smith - 30 May 2004 13:33 GMT
> > > tinyurl.com is your friend.  use it for long addresses.
> >
[quoted text clipped - 3 lines]
> Use a news reader that doesn't break long URLs. Outlook Express will
> break anything long, no matter how its posted.

No, it won't break long URLs, unless the person who posted the URL didn't
know what to do. I've clicked on links in OE that were four lines long and
they worked. It's you Phillipe and that MT Newswatcher program you use ...

Bob
 
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