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Cellular Phone Forum / General / General Topics / December 2004

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Sprint Nextel merger is a bad thing for Nextel Staff

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geraldjeremy99@yahoo.com - 11 Dec 2004 18:06 GMT
It's too bad that Sprint appears to be taking a majority share in
regard to the merger. They are trying to make this look like a 50-50
merger, but anyone familiar with business knows that this is just smoke
and mirrors, and that Sprint is really just buying Nextel's customers
and bandwidth.

The real loser will be the Nextel employees. Nextel is an outstanding
corporation, which has often ranked high on the "best companies to work
for" surveys. Sprint has always been in chaos, and will lay off
thousands without a moment's notice. Perhaps this is why they are third
in the industry. Hopefully better companies like Cingular and Verizon
will begin hiring soon so that the Nextel employees that Sprint WILL
lay off will be able to find employment.

It's really sad to see a good company be acquired by a bad one.

Gerald
Joseph - 12 Dec 2004 00:27 GMT
>It's too bad that Sprint appears to be taking a majority share in
>regard to the merger.

You need to fix your mailer.  You've sent out everything twice and
three times.

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mark devoll - 12 Dec 2004 01:01 GMT
both suck. when my brother had nextel they kept billing him wrong. and he
kept getting spam text messages and they charged him for them. when he asked
for text messages to be turned off they told him that they would have to
turn off his voice mail. what crap

> >It's too bad that Sprint appears to be taking a majority share in
> >regard to the merger.
[quoted text clipped - 3 lines]
>
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Ralph Blach - 12 Dec 2004 19:21 GMT
well, I dont understand this merger because of the infra structure
differences.

I wonder if Sprint has decided to go GSM?

chip

>>It's too bad that Sprint appears to be taking a majority share in
>>regard to the merger.
[quoted text clipped - 3 lines]
>
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Joseph - 12 Dec 2004 20:22 GMT
>well, I dont understand this merger because of the infra structure
>differences.

It didn't hurt Telus in Canada to be running CDMA PCS and iDen.  Why
should it hurt Sprint PCS?

>I wonder if Sprint has decided to go GSM?

I wonder if you'll decide to get a clue?

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John S. - 12 Dec 2004 22:53 GMT
>I wonder if Sprint has decided to go GSM?

Why would you think that they would go to a lesser quality technology.

No, they are comitted to move forward in teh CDMA ifastructure moving on to
WCDMA - in fact all of the carriers are moving to WCDMA (ie: CDMA) technology.
AWAY from GSM......

--
John S.
e-mail responses to - john at kiana dot net
John Navas - 13 Dec 2004 16:42 GMT
>well, I dont understand this merger because of the infra structure
>differences.
>
>I wonder if Sprint has decided to go GSM?

Nextel has reportedly decided to go CDMA2000 to replace its badly aging iDEN
technology.

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Stan - 12 Dec 2004 00:39 GMT
That is unless Nextel employees want to move to India. Sprint has a large
chunk of its customer service there.

> It's too bad that Sprint appears to be taking a majority share in
> regard to the merger. They are trying to make this look like a 50-50
[quoted text clipped - 13 lines]
>
> Gerald
Stanley Cline - 12 Dec 2004 05:20 GMT
>That is unless Nextel employees want to move to India. Sprint has a large
>chunk of its customer service there.

AIUI, Nextel has little in the way of call centers as it is; either
all or a rather large portion of Nextel (Communications -- dunno about
Partners) CS is outsourced (note I didn't say "offshored"), and a lot
of Nextel's CS calls are answered in Canada.

AFAIK, SPCS and Nextel are the only two major carriers to outsource CS
in any sigificant way; T-Mobile and VZW provide CS almost exclusively
through company-owned, domestic call centers (they may use outsource
centers for overflow during busy times), and I believe that Cingular
does as well, except for "AT&T Wireless"/"Cingular Blue" prepaid CS,
which got offshored about a year ago.  Guess which two carriers
generally gets highest marks for CS -- yup, TMO and VZW.  Hmm...

-SC
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"it seems like all you ever buy is Abercrombie and cell phones" --a friend

Fester - 12 Dec 2004 09:23 GMT
SO does DELL PC Sprint is one of the worst place to be a CS Rep
> That is unless Nextel employees want to move to India. Sprint has a large
> chunk of its customer service there.
[quoted text clipped - 16 lines]
> >
> > Gerald
Thomas T. Veldhouse - 13 Dec 2004 18:36 GMT
In alt.cellular.sprintpcs Fester <raven_wood@homedot.com> wrote:
> SO does DELL PC Sprint is one of the worst place to be a CS Rep

DELL gave up on that venture long ago.  They found the quality lacking
... reportedly.

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George - 13 Dec 2004 19:38 GMT
> In alt.cellular.sprintpcs Fester <raven_wood@homedot.com> wrote:
> > SO does DELL PC Sprint is one of the worst place to be a CS Rep
>
> DELL gave up on that venture long ago.  They found the quality lacking
> ... reportedly.

DELL outsources extensively. They only brought some of it back for the high
profile customers who complained and then spinned it to make it sound like
all support was here.
geraldjeremy99@yahoo.com - 12 Dec 2004 18:18 GMT
Yes.. Sprint is also a big fan of outsourcing.
Steve Sobol - 12 Dec 2004 22:50 GMT
> That is unless Nextel employees want to move to India. Sprint has a large
> chunk of its customer service there.

I've heard this said before, but can't confirm it.

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Jack Zwick - 13 Dec 2004 14:11 GMT
> > That is unless Nextel employees want to move to India. Sprint has a large
> > chunk of its customer service there.
>
> I've heard this said before, but can't confirm it.

Then you must be unique. It's over a year old story:

<http://news.com.com/Sprint+crafts+overseas+outsourcing+plan/2100-1033_3-
5061630.html?tag=bplst>

Call for support and see if you're talking to Pradeep.

Sprint has its WLNP help in the Phillipines.
Steve Sobol - 13 Dec 2004 18:12 GMT
>>I've heard this said before, but can't confirm it.
>
> Then you must be unique. It's over a year old story:

Unique? I've been called worse. Thank you for the link. I don't recall seeing
this; obviously I wasn't looking closely enough.

> <http://news.com.com/Sprint+crafts+overseas+outsourcing+plan/2100-1033_3-
> 5061630.html?tag=bplst>
>
> Call for support and see if you're talking to Pradeep.
>
> Sprint has its WLNP help in the Phillipines.

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O/Siris - 14 Dec 2004 04:50 GMT
In article <jzwick3-20A13E.08102313122004
@news1.west.earthlink.net>, Jack Zwickjzwick3
@mindspring.com says...
> Sprint has its WLNP help in the Phillipines.

Not entirely true.  Sprint has WLNP support in multiple
locations, including within the USA.

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is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.**
-Thomas Paine.  The Rights of Man.  1792-

Dr. Rastis Fafoofnik - 12 Dec 2004 16:57 GMT
> It's too bad that Sprint appears to be taking a majority share in
> regard to the merger. They are trying to make this look like a 50-50
[quoted text clipped - 13 lines]
>
> Gerald

You have posted this crap in MANY places Gerald. First off, if your in
retail sales for one of these companies, YOUR A LOSER, or your lazy.
Go get an education, secure a REAL career(job) and make some real money. You
seem young, your going to find out too late that these companies WILL NOT
take care of you in the long run.
Get smart real fast, time is passing you by. The longer you stay in a
deadend job the more you will suffer later. You won't have a retirement, you
won't have a 401K to fall back on.You won't get any SSI until your 67 years
of age (like that will be available then).They will discard you like a pizza
box later in life.
Take this as a roadsign in life and change your route, get smart, get going
be successful. Nows your chance to say goodbye to Sprint/Nextel and get a
real career.They are forcing your hand, make a SMART choice.
Start out 2005 by making something goood out of your life, Working as a Rep
for a company that doesnt give a sh.t about you is waiting for your personal
trainwreck to occur.
AND STOP POSTING THIS SOUR-GRAPES CRAP. We don't feel sorry for you at all,
you made this choice, either live with it or do something about it. Bitching
won't do the trick.
Joseph - 12 Dec 2004 20:19 GMT
>YOUR A LOSER, or your lazy.
>Go get an education,

You mean like an education that teaches you the difference between
your and you're? :)  Pot/kettle/beige as they say.

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- 13 Dec 2004 05:38 GMT
If it's regarding customer service people they are disposable to cellular
companies. My 15 years of using a cellular service I haven't once talked to
a competent customer service rep who knew what they were selling and
supporting. Who cares...they'll just be hired by Verizon or Cingular and
continue to answer questions wrong and make it terribly hard for customers
to get any satisfaction. That's just the way some people are and the company
lets it happen.

> It's too bad that Sprint appears to be taking a majority share in
> regard to the merger. They are trying to make this look like a 50-50
[quoted text clipped - 13 lines]
>
> Gerald
Ralph Blach - 20 Dec 2004 21:14 GMT
I dont think this merger will be good.  I just heard a lot people will
be laid off

How can that be good?  To top it off, there is NO real push to talk
except IDEN.  This will mean that Sprint/Nextel will have run dual
networks for a long time.

Chip

> If it's regarding customer service people they are disposable to cellular
> companies. My 15 years of using a cellular service I haven't once talked to
[quoted text clipped - 21 lines]
>>
>>Gerald
Steve Sobol - 20 Dec 2004 21:16 GMT
> I dont think this merger will be good.  I just heard a lot people will
> be laid off

If that's your only criteria, than all mergers are bad... Personally, yes, I
figure there will be some layoffs. You'd hope that the jobs would be cut more
through attrition than through layoffs, but...

> How can that be good?  To top it off, there is NO real push to talk
> except IDEN.  This will mean that Sprint/Nextel will have run dual
> networks for a long time.

You've not read any of the recent press, have you. Nextel is already planning
to migrate to CDMA, and Sprint already runs CDMA throughout their network. iDEN
is based on TDMA, and Nextel is the last major TDMA-only carrier. TDMA is dead.
All of the other TDMA carriers are migrating to GSM.

Motorola apparently already has an iDEN-CDMA bridge ready to market.

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Joseph - 21 Dec 2004 02:42 GMT
>TDMA is dead.
>All of the other TDMA carriers are migrating to GSM.

GSM *is* TDMA based!  If you meant IS-136 you should say so.

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Steve Sobol - 21 Dec 2004 03:34 GMT
>>TDMA is dead.
>>All of the other TDMA carriers are migrating to GSM.
>
> GSM *is* TDMA based!  If you meant IS-136 you should say so.

Yes. You're right, and I *did* mean IS-136.

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John Navas - 20 Dec 2004 22:24 GMT
>I dont think this merger will be good.  I just heard a lot people will
>be laid off
>
>How can that be good?

Improves efficiency, reducing costs, thereby resulting in improved service and
lower prices.

>To top it off, there is NO real push to talk
>except IDEN.  This will mean that Sprint/Nextel will have run dual
>networks for a long time.

Both CDMA2000 and GSM now have PTT technology.

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Scott Stephenson - 21 Dec 2004 00:10 GMT
> I dont think this merger will be good.  I just heard a lot people will
> be laid off

Heard where?  This sort of conflicts with what you say below.

> How can that be good?  To top it off, there is NO real push to talk
> except IDEN.  This will mean that Sprint/Nextel will have run dual
> networks for a long time.

Nextel has committed to iDen through 2007 (2008?).  And they have also
stated that they won't give it up until a completely comparable (if not
better) PTT product is available on CDMA.  And running two networks for a
couple of years guarantees more jobs than it eliminates (the conflict in
statements I mentioned earlier).
John R. Copeland - 21 Dec 2004 00:28 GMT
> Nextel has committed to iDen through 2007 (2008?).  And they have also
> stated that they won't give it up until a completely comparable (if not
> better) PTT product is available on CDMA.  And running two networks for a
> couple of years guarantees more jobs than it eliminates (the conflict in
> statements I mentioned earlier).

I thought I heard Nextel also had committed to support high-speed data.
I know very little about iDEN, but I've heard it can't handle the data.
If true, it sounds as though Nextel's caught in a squeeze.
Scott Stephenson - 21 Dec 2004 00:36 GMT
I thought I heard Nextel also had committed to support high-speed data.
I know very little about iDEN, but I've heard it can't handle the data.
If true, it sounds as though Nextel's caught in a squeeze.

They are successfully running high speed data in NC.  Full rollout was being
considered, but the network upgrade costs were pretty steep ($3B).  This and
the spectrum swap would have been doable, but quite expensive.  No squeeze-
just a lot of money to spend.
John R. Copeland - 21 Dec 2004 00:54 GMT
> I thought I heard Nextel also had committed to support high-speed data.
> I know very little about iDEN, but I've heard it can't handle the data.
[quoted text clipped - 4 lines]
> the spectrum swap would have been doable, but quite expensive.  No squeeze-
> just a lot of money to spend.

Ah!  Thanks, Scott.
Joseph - 21 Dec 2004 02:41 GMT
>I dont think this merger will be good.  I just heard a lot people will
>be laid off

Because of the merger!  That's *never* happened before!

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Zjman2001 - 30 Dec 2004 21:48 GMT
I was at Nextel, you must not have been. I can remember Nextel having
Taxi cabs awaiting the newly jobless when they layed off workers. Also
having seen 1st hand racism at Nextel, I do not look at it as a great
place to work. I actually jumped ship to Sprint and have found it a
much nicer place to work than Nexte.

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