Cingular has no customer service.  They are not empowered to do anything but
make excuses.  They do not record complaints or suggestions.  My bill, as
seen on the internet, has an adding error in their favor.  She would or
record a complaint.  They charges me $9 pro-rata for 4 hours of service (I
activated my phone about 8PM one night) and never made a call.

The internet site loops to no where (try to find out how to send an e-mail).

Back to Verizon where they have empowered customer service.  Unfortunately
in my area Cingular has better coverage but I'll give that up.