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Cellular Phone Forum / General / General Topics / September 2003Want to have fun with customer service? Do this!
I have never had so much heming and hawing as I did today. The new 10-point consumer information code is now in effect and signed by most cellular companies. Point two says they will "provide coverage maps, illustrating where service is generally available." Voluntary best practices my foot. So I called and asked for one. The rep. said it's in the brochure. I read the line of the brochure that says "These maps show approximately where rates apply based on our internal data." One brochure says "This rate map shows where rates apply and is NOT (their emphasis) a depiction of actual service availability or wireless coverage." Its VZW for those interested. The rep was speechless. Give them a call and see what happens. The bottom line already they are breaking their pledges and this is an industry that needs heavy regulation, tracking of dead spots and of no-service and other service issues and problems. Plus an actual real coverage map would be nice. But I don't think its going to happen. What was that FCC number again, oh yeah, 1-888-225-5322 AL > I have never had so much heming and hawing as I did today. The new 10-point > consumer information code is now in effect and signed by most cellular [quoted text clipped - 16 lines] > > AL Those maps are as much an artifact of the advertising department as the television commercials or billboards are. They are simply taking real data and splashing some pretty red on it to make it more aesthetically appealing. :) Tom Veldhouse > > I have never had so much heming and hawing as I did today. The new > 10-point [quoted text clipped - 25 lines] > > Tom Veldhouse The shame of it is, many people rely on the maps to get an idea of whether or not they will have coverage. There's nothing else to rely on. If you ask the person in the store if service is good in a specific part of the colored map, you'll probably get a "yes" regardless of the truth. And it's not necessarily dishonesty, the sales reps may not even know themselves. > The shame of it is, many people rely on the maps to get an idea of whether > or not they will have coverage. There's nothing else to rely on. If you > ask the person in the store if service is good in a specific part of the > colored map, you'll probably get a "yes" regardless of the truth. And it's > not necessarily dishonesty, the sales reps may not even know themselves. Sales reps are there to make sales. Likely any rep for any carrier will volunteer there is good coverage in any area you ask about. PHil_Real <phil_tape@email.org> wrote in article <phil_tape-B1C8AC.15251216092003@news02.west.earthlink.net>: > In article <011797f3405a6b105f702178d809778a@news.teranews.com>, > > The shame of it is, many people rely on the maps to get an idea of whether > > or not they will have coverage. There's nothing else to rely on. If you > > ask the person in the store if service is good in a specific part of the > > colored map, you'll probably get a "yes" regardless of the truth. And it's > > not necessarily dishonesty, the sales reps may not even know themselves. > Sales reps are there to make sales. Likely any rep for any carrier will > volunteer there is good coverage in any area you ask about. As a sales rep, it is my goal to make sales. Lying to customers does not make sales. Lying to customers makes returns, and makes ex-customers telling all their friends how they were cheated. Telling customers the truth, or letting them know I don't know, provides them with a much better experience, and gives them something positive to share with friends about my company. If you come to my kiosk, I can show you a map of your neighborhood, listing signal intensity in either TDMA or GSM, and let you know where the local towers and dead spots are. I have had this support from Cingular since Tuesday morning, and appreciate the support. Before that, I shared experiences customers had brought back to me, called other sales reps for their experience, and emphasized the 15-day return policy. This is much more efficient and accurate, and lets me support the customer in avoiding a bad experience with Cingular. | > The shame of it is, many people rely on the maps to get an idea of whether | > or not they will have coverage. There's nothing else to rely on. If you | > ask the person in the store if service is good in a specific part of the | > colored map, you'll probably get a "yes" regardless of the truth. And it's | > not necessarily dishonesty, the sales reps may not even know themselves. Saying "yes" if you don't know is still lying! | Sales reps are there to make sales. Likely any rep for any carrier will | volunteer there is good coverage in any area you ask about. So, it's OK to lie if you're a sales rep? SB > | > The shame of it is, many people rely on the maps to get an idea of > whether [quoted text clipped - 13 lines] > > SB Not at all. Apparently Sprint has bad coverage in Little Elm and at least one store rep knew about it, since his mother also lives in little elm. No one else at Sprint would admit any problems with the service there. They just don't do that. No. 1) Lying is not ethical. 2) Lying is not an effective long-term strategy. No matter what I, as a sales rep, might tell you, you will not get signal in an area with no coverage. You, as a consumer, will notice this, and return your phone. No sale, no commission, just one p.o.'d customer, resolved never to buy from Cingular again, no matter how many antennas we put up. What's more, you, as an ex-customer, are eager to tell all your cellphone-seeking friends what liars we are. Bad for me, bad for business. Reason One is a personal choice for me -- I like my word to mean something. Reason Two is why sales reps should not lie, and wireless companies should not let them. "Spam Buster" <s_p_a_m__buster@hotmail.com> wrote in article <jBOab.50563$z32.38333@twister.austin.rr.com>: > So, it's OK to lie if you're a sales rep? > > SB > No. > 1) Lying is not ethical. [quoted text clipped - 17 lines] > > [posted via phonescoop.com] You'd think lying was taught to Sprint store reps. "Oh yeah, we have great coverage in XX area." > You'd think lying was taught to Sprint store reps. "Oh yeah, we have great > coverage in XX area." Yes, you also have to have a data plan. Sure Vision plan allows use as a modem. We never have any billing problems. Samsung N400 is a great phone > No. > 1) Lying is not ethical. > 2) Lying is not an effective long-term strategy. But lying is apparently standard procedure at SprintPCS Customer Service. A Sprint apologist posted earlier today how much better Customer Service is. Maybe their bosses instructed them to do so. So I called in, had a 3 minute wait (good for Sprint) to get to a live person, who had no authority to make the adjustment I needed, so I asked that the call be escalated. 5 minutes later, I am transfered not to a supervisor as promised but to another CSR. This is a typical SprintPCS trick; and undoubtably part of the reason SprintPCS Customer Service was just ranked last in the industry by JD Power. What the Hell do you think they do ATT or T-Mobile or Cingular? It's the same with all the other carriers. I've worked with ATT and T-Mobile and I have been those supposed supervisors you speak of. Stop the Bitching get a life and realize not everything can be delivered as promised. {SEE IT'S NOT JUST A f.cking TRICK SPRINT HAS THEY ALL DO THE SAME sh.t!} "Phill." <Pearl@oyster.com> wrote in article <Pearl-91BF45.17474821092003@news05.west.earthlink.net>: > > No. > > 1) Lying is not ethical. [quoted text clipped - 10 lines] > undoubtably part of the reason SprintPCS Customer Service was just > ranked last in the industry by JD Power. > {SEE > IT'S NOT JUST A xxxxx TRICK SPRINT HAS THEY ALL DO THE SAME xxxx!} A: That doesn't make it right. B: Your language lowers your credibility. In alt.cellular Phill. <Pearl@oyster.com> wrote: > A: That doesn't make it right. > B: Your language lowers your credibility. Like your morphing lowers yours....  SignatureJustThe.net Internet & Multimedia Services 22674 Motnocab Road * Apple Valley, CA 92307-1950 Steve Sobol, Proprietor 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net LOL good point! 1 for Steve 0 for Phill, Phillippe, wutever SignatureStatements made by me are of my opinion and knowledge, and do not express those by Verizon Wireless(R). Any information I give is subject to change without notice, and may not be completely accurate. Steven J Sobol <sjsobol@JustThe.net> wrote in article <jumdnQSUlpEKnvKiXTWJlg@lmi.net>: > In alt.cellular Phill. <Pearl@oyster.com> wrote: > > A: That doesn't make it right. [quoted text clipped - 7 lines] > Steve Sobol, Proprietor > 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net > LOL good point! 1 for Steve 0 for Phill, Phillippe, wutever > > In alt.cellular Phill. <Pearl@oyster.com> wrote: > > > A: That doesn't make it right. > > > B: Your language lowers your credibility. > > > > Like your morphing lowers yours.... I morph because I can, it does not get injected into my messages. But time to morph some more. Thanks for reminding me. These Sprint apologists lamely want to make me the issue, when the issue is Sprint's abysmal customer service which monthly they claim "is getting better", until that days postings prove otherwise. And to remind smitty, I love my SprintPCS retention deal. Let me ask Phill. (Which I think is funny cuz you use to complain about O/Siris calling you that) But anyways, umm How will you know if Sprint Customer Service is getting any better?? Do you call them on a daily basis to find out?? If you do, that is lame, even for you.. I admitt and by far an apologist, Sprint DOES have its problems.. But in my OWN experience out of 3 yrs, I have only had ONE bad experience with them, but technically, I KNEW they were following the rules, It was just the unwillingness to be sympothetic to my position.. But then again I was dealing with the colections dept, which is outsourced anyways, and not a true Sprint CC center. SignatureStatements made by me are of my opinion and knowledge, and do not express those by Verizon Wireless(R). Any information I give is subject to change without notice, and may not be completely accurate. "Phill." <Pearl@oyster.com> wrote in article <Pearl-FC6F5F.14295722092003@news04.east.earthlink.net>: > These Sprint apologists lamely want to make me the issue, when the issue > is Sprint's abysmal customer service which monthly they claim "is > getting better", until that days postings prove otherwise. > Let me ask Phill. (Which I think is funny cuz you use to complain about > O/Siris calling you that) But anyways, umm How will you know if Sprint > Customer Service is getting any better?? Do you call them on a daily > basis to find out?? If you do, that is lame, even for you.. I know by the posts here and other places on the Internet. Hadn't called in over a month before yesterday. Ok I see you view on that, BUT how often do people actually post the GOOD stuff?? People expect GOOD customer service, and IF they recive it, they usually don't go posting it on newsgroup becuz they think it is suppose to be that way anyways, so they think its nothing to brag about. typically people complain about their bad expereince as a way to get back at the company.. you know that person tells one person, who tells five other people thing... So technically relying just on the information given in a news group or a survey does not give the whole picture.. Have you ever had good customer service with Sprint?? If so please share it with us.. not just the Negative points of view all time.. SignatureStatements made by me are of my opinion and knowledge, and do not express those by Verizon Wireless(R). Any information I give is subject to change without notice, and may not be completely accurate. "Phill." <Pearl@oyster.com> wrote in article <Pearl-BCA658.16390422092003@news04.east.earthlink.net>: > > > Let me ask Phill. (Which I think is funny cuz you use to complain about [quoted text clipped - 4 lines] > I know by the posts here and other places on the Internet. > Hadn't called in over a month before yesterday. > Ok I see you view on that, BUT how often do people actually post the > GOOD stuff?? People expect GOOD customer service, and IF they recive it, > they usually don't go posting it on newsgroup becuz they think it is > suppose to be that way anyways, Nonsense. Smith looks for any excuse to post it. 1. It's just I had enough of the complaints, i think the focus of these groups is to help, not to always be attacking 2. I used language that is offensive and grabs attention in order for the point to be taken a little bit more seriuosly. When otherwise it would most likely be ignored or not looked over. It is pointless to assume everything will always be met as promised, it would be nice. But this is how the world is in no matter what area of life it is. Your a grown person you should know how it is. Is that any better? "Phill." <Pearl@oyster.com> wrote in article <Pearl-4819C8.06111222092003@news05.west.earthlink.net>: > > {SEE > > IT'S NOT JUST A xxxxx TRICK SPRINT HAS THEY ALL DO THE SAME xxxx!} > > A: That doesn't make it right. > B: Your language lowers your credibility. > > No. > > 1) Lying is not ethical. [quoted text clipped - 10 lines] > undoubtably part of the reason SprintPCS Customer Service was just > ranked last in the industry by JD Power. Are you *ever* happy with *anything*? Larry > > No. > > 1) Lying is not ethical. [quoted text clipped - 10 lines] > undoubtably part of the reason SprintPCS Customer Service was just > ranked last in the industry by JD Power. So Phillippe, what was the account adjustment you were trying to accomplish? Bob > > > No. > > > 1) Lying is not ethical. [quoted text clipped - 17 lines] > So Phillippe, what was the account adjustment you were trying to > accomplish? Smith, the leading Sprint apologist this week. What could YOU do to help? In alt.cellular.sprintpcs Phill. <Pearl@oyster.com> wrote: >> So Phillippe, what was the account adjustment you were trying to >> accomplish? > > Smith, the leading Sprint apologist this week. > What could YOU do to help? Why don't you just answer the question? Do you not _have_ an answer? SignatureJustThe.net Internet & Multimedia Services 22674 Motnocab Road * Apple Valley, CA 92307-1950 Steve Sobol, Proprietor 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net > > > > No. > > > > 1) Lying is not ethical. [quoted text clipped - 20 lines] > Smith, the leading Sprint apologist this week. > What could YOU do to help? This reply comes from one who has changed his on line ID at least 5 times over the past month, to get around kill filters. What apology am I making for SPCS? I asked you a simple question, which you apparently can't or don't want to answer. Bob::Getting tired of these false accusations by Phillippe, Richard, P., P. Reality, PHil Real, Phill:: > Bob::Getting tired of these false accusations by Phillippe, Richard, > P., P. Reality, PHil Real, Phill:: The question remains Mr. Sprint apologist. If I have an issue with Sprint: What could YOU do to help? Change the subject, insult me, make excuses for Sprint not following the consumer code, we get that from you. In alt.cellular Phill. <Pearl@oyster.com> wrote: > The question remains Mr. Sprint apologist. If I have an issue with > Sprint: > > What could YOU do to help? Change the subject, insult me, make excuses > for Sprint not following the consumer code, we get that from you. So why don't you answer the question anyhow? Others want to know. SignatureJustThe.net Internet & Multimedia Services 22674 Motnocab Road * Apple Valley, CA 92307-1950 Steve Sobol, Proprietor 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net > > Bob::Getting tired of these false accusations by Phillippe, Richard, > > P., P. Reality, PHil Real, Phill:: [quoted text clipped - 4 lines] > What could YOU do to help? Change the subject, insult me, make excuses > for Sprint not following the consumer code, we get that from you. You insult yourself Phillippe, every time you change your ID ... I didn't change the subject Phillippe ... err, and the rest of your multiple personalities too. As to what I can do to help? I'm a customer, just like you ... If you want to do something, vote with wallet and change to another provider ... I'm happy with my service. Bob > You insult yourself Phillippe You are the Troll. SprintPCS customer service is still bad no matter how much you insult me or SPIN things. >> You insult yourself Phillippe > >You are the Troll. SprintPCS customer service is still bad no matter how >much you insult me or SPIN things. You know, I don't even have Sprint PCS. Never used it. Haven't even heard it or had it demonstrated. But it seems like YOU are the troll to me. For the record, I have two phones, one with VZW and one with AT&T GSM. Only about 5 more carriers to go before I become the Ohio version of Stanley Cline. ;) Mike > For the record, I have two phones, one with VZW and one with AT&T GSM. > Only about 5 more carriers to go before I become the Ohio version of > Stanley Cline. ;) OK, I'll bite, who is Stanley Cline? He's a doctor that posts often on these newsgroups SignatureVerizon customer/ formerly Cingular user/ formerly Sprint PCS user "Phill." <Pearl@oyster.com> wrote in article <Pearl-9745E7.15242222092003@news04.east.earthlink.net>: > > > For the record, I have two phones, one with VZW and one with AT&T GSM. > > Only about 5 more carriers to go before I become the Ohio version of > > Stanley Cline. ;) > > OK, I'll bite, who is Stanley Cline? > He's a doctor that posts often on these newsgroups I'm sorry, that doesn't cause me to be prejuidicial either way. Nor should it... the email I was answering asked "Who is Stanley Cline?" I was merely answering the person's question of who he was. SignatureVerizon customer/ formerly Cingular user/ formerly Sprint PCS user "Phill." <Pearl@oyster.com> wrote in article <Pearl-46198B.16365922092003@news04.east.earthlink.net>: > > > He's a doctor that posts often on these newsgroups > > I'm sorry, that doesn't cause me to be prejuidicial either way. And I don't believe he's a doctor either. Try http://www.roamer1.org/ . > Nor should it... the email I was answering asked "Who is Stanley > Cline?" [quoted text clipped - 9 lines] > > [posted via phonescoop.com] In alt.cellular Phill. <Pearl@oyster.com> wrote: >> He's a doctor that posts often on these newsgroups > > I'm sorry, that doesn't cause me to be prejuidicial either way. It's not meant to. The point is that Mike is going to end up having as many phones as Stanley does (he has 4 or 5). Wasn't meant to sway you in either direction. SignatureJustThe.net Internet & Multimedia Services 22674 Motnocab Road * Apple Valley, CA 92307-1950 Steve Sobol, Proprietor 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net can I just ask one question, i'm just curious.. It about you being given to another rep instead of supervisor.. 1. did they place you on hold and just have their neighbot take the call as a supervisor? If so, How do you know this? or 2. Did the place you on hold and then transfer you back in the waiting que till someone answered the call?? SignatureStatements made by me are of my opinion and knowledge, and do not express those by Verizon Wireless(R). Any information I give is subject to change without notice, and may not be completely accurate. "Phill." <Pearl@oyster.com> wrote in article <Pearl-91BF45.17474821092003@news05.west.earthlink.net>: > > > No. [quoted text clipped - 11 lines] > undoubtably part of the reason SprintPCS Customer Service was just > ranked last in the industry by JD Power. > can I just ask one question, i'm just curious.. It about you being given > to another rep instead of supervisor.. [quoted text clipped - 6 lines] > 2. Did the place you on hold and then transfer you back in the waiting > que till someone answered the call?? Dunno. Either way its typical lousy Sprint service. Say you're being transfered to floor manager, and getting transferred to another CSR. I know cause I asked their title. But according to the Sprint apologists this doesnt happen any more. In alt.cellular Phill. <Pearl@oyster.com> wrote: > Dunno. Then he wrote: > Either way its typical lousy Sprint service. Say you're being > transfered to floor manager, and getting transferred to another CSR. I > know cause I asked their title. But you just said you didn't know what happened. SignatureJustThe.net Internet & Multimedia Services 22674 Motnocab Road * Apple Valley, CA 92307-1950 Steve Sobol, Proprietor 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net I think wut phill meant as he didnt know wether he was Transfered back in que to wait for a new person to answer the call, or wether he was just give to the person sitting next the the Representative he was just speakin with. SignatureStatements made by me are of my opinion and knowledge, and do not express those by Verizon Wireless(R). Any information I give is subject to change without notice, and may not be completely accurate. Steven J Sobol <sjsobol@JustThe.net> wrote in article <xLacnYKLLJS1y_KiU-KYiQ@lmi.net>: > In alt.cellular Phill. <Pearl@oyster.com> wrote: > [quoted text clipped - 13 lines] > Steve Sobol, Proprietor > 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net In alt.cellular VZW Guy <vzwguy2004@yahoo.com> wrote: > I think wut phill meant as he didnt know wether he was Transfered back > in que to wait for a new person to answer the call, or wether he was > just give to the person sitting next the the Representative he was just > speakin with. If you'd read Phillipe's posting history in alt.cellular.sprintpcs, you would notice that when queried about his stories, he always craftily avoids answering the queries. I think he's trolling. So do most of the people on a.c.spcs. SignatureJustThe.net Internet & Multimedia Services 22674 Motnocab Road * Apple Valley, CA 92307-1950 Steve Sobol, Proprietor 888.480.4NET (4638) * 248.724.4NET * sjsobol@JustThe.net I know but im still curious.. Cuz rarely does one advocate just hand off a call to the person sitting next to them, becuz that person is usually on a call too.. You would be able to tell this becuz if your were transfoered back into que, you woulda the interruptions in the music saying a Representative will be with you shortly kinda stuff. SignatureStatements made by me are of my opinion and knowledge, and do not express those by Verizon Wireless(R). Any information I give is subject to change without notice, and may not be completely accurate. "Phill." <Pearl@oyster.com> wrote in article <Pearl-A6A034.14254022092003@news04.east.earthlink.net>: > > > can I just ask one question, i'm just curious.. It about you being given [quoted text clipped - 13 lines] > > But according to the Sprint apologists this doesnt happen any more. > I know but im still curious.. > [quoted text clipped - 3 lines] > que, you woulda the interruptions in the music saying a Representative > will be with you shortly kinda stuff. nope, no recorded messages. ok then I guess you may have been just handed off to another person next to them.. But sometimes it does need to be done, especially if a supervisor isnt immediatly available to speak with you.. And I do know sometimes, they will have an expereinced advocate act a a floor walker to assist other advocates who need assistant.. I know this, becuz I have done it.. At that point they are basically granted the same rights as a Team advisor, which is usually who ya speak to anyways when you ask for a supervisor. SignatureStatements made by me are of my opinion and knowledge, and do not express those by Verizon Wireless(R). Any information I give is subject to change without notice, and may not be completely accurate. "Phill." <Pearl@oyster.com> wrote in article <Pearl-F782E8.16374422092003@news04.east.earthlink.net>: > > > I know but im still curious.. [quoted text clipped - 6 lines] > > nope, no recorded messages. > Those maps are as much an artifact of the advertising department as the > television commercials or billboards are. They are simply taking real data > and splashing some pretty red on it to make it more aesthetically appealing. > :) > > Tom Veldhouse Marketing Department that is. Take a minimum of data, and a maximum of extrapolation?? However Sprint brags about being AWARDED as a Particpant in the new industry code, and yet doesn't follow it or give a reason or timetable for when new maps should be expected. > Those maps are as much an artifact of the advertising department as the > television commercials or billboards are. They are simply taking real data > and splashing some pretty red on it to make it more aesthetically appealing. And SINgular's coverage follows what looks like county lines in southwest central Texas. What timeframe did the companies give for having all of their printed collateral replaced with all new maps? SignatureVerizon customer/ formerly Cingular user/ formerly Sprint PCS user "AL" <al145@nospam.hotmail.dot> wrote in article <qFJ9b.379$y63.250@nwrddc03.gnilink.net>: > I have never had so much heming and hawing as I did today. The new 10-point > consumer information code is now in effect and signed by most cellular [quoted text clipped - 16 lines] > > AL Al- Your are a complete dip sh.t. Have you ever realized that your FM/AM radio goes out from time to time or there's static....?Or that the service is sometimes unreliable and spotty? Depsite any carriers claim to have the best network, you should expect the same. Your cell phone is a freaking radio. So, you expect there to be some magic map, available to all consumers that takes into consideration certain things like topography, atmospheric conditions, capacity and the like? Give me a break, the current maps are a guide and nothing less and you shouldn't need anything else. You need this type of detailed map, probably to be developed by NASA or something, so the carrier can pass additional costs on to the consumer? Dip sh.t Al, realize this...everytime you call CS for your idiotic concerns that generates a cost...A cost that's typically about 5 bucks a phone call. Don't you think those costs are passed along somewhere to the consumer? Save your useless breath - call customer service when you have a real issue. There's going to be dead spots, there's going to be dropped calls. If you want reliability stick to your land line or talk face face. Call the FCC and waste their time and my tax dollars too. I'm sure they have more important things to worry about because you can't make phone when you're at baseball game to wave at your jackass friend across the stadium or to call some and say "guess where I am, I'm at a baseball game." Or because your phone won't work while you're standing in line at the grocery store trying to make a call while others are waiting for your dumb a.s to pay attention and pay your bill. And then you call for additional regulation? The competitive marketplace has done just fine solving these issues themselves. That's all we need is more government regulation, more bureaucracy and higher costs. See the forest from the trees you dip sh.t. SignatureThe trivial wireless concerns of certain segments of the population is totally amazing. "AL" <al145@nospam.hotmail.dot> wrote in article <qFJ9b.379$y63.250@nwrddc03.gnilink.net>: > I have never had so much heming and hawing as I did today. The new 10-point > consumer information code is now in effect and signed by most cellular [quoted text clipped - 16 lines] > > AL Both of you are amazing. Me too... amazingly I read through both of your posts. Mike Al- Your are a complete dip sh.t. Have you ever realized that your FM/AM radio goes out from time to time or there's static....?Or that the service is sometimes unreliable and spotty? Depsite any carriers claim to have the best network, you should expect the same. Your cell phone is a freaking radio. So, you expect there to be some magic map, available to all consumers that takes into consideration certain things like topography, atmospheric conditions, capacity and the like? Give me a break, the current maps are a guide and nothing less and you shouldn't need anything else. You need this type of detailed map, probably to be developed by NASA or something, so the carrier can pass additional costs on to the consumer? Dip sh.t Al, realize this...everytime you call CS for your idiotic concerns that generates a cost...A cost that's typically about 5 bucks a phone call. Don't you think those costs are passed along somewhere to the consumer? Save your useless breath - call customer service when you have a real issue. There's going to be dead spots, there's going to be dropped calls. If you want reliability stick to your land line or talk face face. Call the FCC and waste their time and my tax dollars too. I'm sure they have more important things to worry about because you can't make phone when you're at baseball game to wave at your jackass friend across the stadium or to call some and say "guess where I am, I'm at a baseball game." Or because your phone won't work while you're standing in line at the grocery store trying to make a call while others are waiting for your dumb a.s to pay attention and pay your bill. And then you call for additional regulation? The competitive marketplace has done just fine solving these issues themselves. That's all we need is more government regulation, more bureaucracy and higher costs. See the forest from the trees you dip sh.t. -- The trivial wireless concerns of certain segments of the population is totally amazing. "AL" <al145@nospam.hotmail.dot> wrote in article <qFJ9b.379$y63.250@nwrddc03.gnilink.net>: > I have never had so much heming and hawing as I did today. The new 10-point > consumer information code is now in effect and signed by most cellular [quoted text clipped - 16 lines] > > AL > Al- > [quoted text clipped - 38 lines] > The trivial wireless concerns of certain segments of the population is > totally amazing. Hey buddy, don't be a coward, come one and use your real name. For one thing, Al was making an attempt at humor. For another, a rate map is not a coverage map. They ARE required by this *code* to offer coverage maps. That doesn't mean every square inch of the USA. Assumptions about coverage from a tower is probably fine. But a reasonable attempt by listing tower locations is certainly in order. This alone would show all the holes in the America's choice network (or Sprint's Free & Clear PCS network for that fact) that current rate maps show as covered. This also does not preclude the carriers from offering rate maps as well (roaming carriers obviously would not be on a coverage map for Verizon unless they decided to specifically add it). Tom Veldhouse You show a lack of industry understanding...I work in the industry for a major, undisclosed, player. I'm not in customer service, sales or network and I'm not some 25K a year employee. Do you realize how often the type of collateral (i.e. tower locations) would change for any given carrier? sh.t, it's hard enough to get an accurate and up to date list INTERNALLY, let alone one that's accurate for the general public. I can just anticipate the law suits from ambulance chasers because the map they have isn't "accurate" or was "misleading." Johnny Cocharn anyone? "If it don't complete it's obsolete..." All Networks have holes. Deal with it. That's why reputable carriers have things like return policies so you can use the phone in locations that you would typically use it, like work, home or your commute, to determine if it suits your needs. If you really have to have tower location information, go to the following site: http://wireless2.fcc.gov/UlsApp/AsrSearch/asrRegistrationSearch.jsp SignatureThe trivial wireless concerns of certain segments of the population is totally amazing. "Thomas T. Veldhouse" <veldy71@yahoo.com> wrote in article <3f67709c$0$154$a1866201@newsreader.visi.com>: > > > Al- [quoted text clipped - 54 lines] > > Tom Veldhouse > You show a lack of industry understanding...I work in the industry for a > major, undisclosed, player. I'm not in customer service, sales or [quoted text clipped - 19 lines] > > http://wireless2.fcc.gov/UlsApp/AsrSearch/asrRegistrationSearch.jsp And what happens if after the return date, coverage degrades in a particular area? Johnny Cocharn anyone? "Return the phones too late, pay to early terminate." In addition to providing accurate coverage maps for new customers, carriers should keep up with their existing network, and changes to existing service areas. That would have been a great standard. > "BlahBlah Blabber" sounds like Cletis Perkins with all the obscenities, anyone complained to SuperNews yet? touche on the one liner. report the problem to carrier, its in their interest to fix problems and are usually receptive to feedback if it's not some yahoo that calls in because of one dropped call. BTW - the Terms and Conditions of your contract are fully disclosed to you at the point of sale and contain clauses that outline your concern with service degradation. If you don't like the carriers T&C shop around to another. SignatureThe trivial wireless concerns of certain segments of the population is totally amazing. "Justin" <justin@cjteam.com> wrote in article <4981882923de3eff622790fcafc896a2@news.teranews.com>: > > > You show a lack of industry understanding...I work in the industry for a [quoted text clipped - 33 lines] > should keep up with their existing network, and changes to existing service > areas. That would have been a great standard. > touche on the one liner. > > report the problem to carrier, its in their interest to fix problems and > are usually receptive to feedback if it's not some yahoo that calls in > because of one dropped call. > BTW - the Terms and Conditions of your contract are fully disclosed to > you at the point of sale and contain clauses that outline your concern > with service degradation. If you don't like the carriers T&C shop > around to another. Must be Cletis. Any regular to Sprintpcs newsgroup would know all that was done, and knows nothing was done until the customer wrote his State's Attorney General. Sprint's unenforceable T&C say (in only slightly different words) " we guarantee nothing." Luckily there is the common law principle of "Fitness for Purpose". As someone elegantly wrote in the SprintPCS newsgroup a set of T&C is a lawyers's wish list, and much of it is unenforceable unless the customer is talked out of complaining because of the text of the T&C. No Cletis here.... SignatureThe trivial wireless concerns of certain segments of the population is totally amazing. PHil_Real <phil_tape@email.org> wrote in article <phil_tape-E77B19.16184016092003@news02.west.earthlink.net>: > > > touche on the one liner. [quoted text clipped - 19 lines] > lawyers's wish list, and much of it is unenforceable unless the customer > is talked out of complaining because of the text of the T&C. > You show a lack of industry understanding...I work in the industry for a > major, undisclosed, player. I'm not in customer service, sales or > network and I'm not some 25K a year employee. You do sound like a High School dropout with all that bad language. Are you Cletis? No. Who's Cletis? Related to Cooter? I'm posting to a news group not writing a dissertation. Always funny how news group yahoos (like yourself) critique "language" as last resort. "He can't spell therefore the message lacks credibiltiy." "He said the S word...." Well stick to sponge bob buddy. Don't go to a rated PG movie. HS Drop out? Look at your language - Hardly Pulitzer material. There's no need for the "do" and "High School" doesn't need to be capitalized. Or is that capitolized? Hmmmm SignatureThe trivial wireless concerns of certain segments of the population is totally amazing. PHil_Real <phil_tape@email.org> wrote in article <phil_tape-BE02BA.15543516092003@news02.west.earthlink.net>: > > > You show a lack of industry understanding...I work in the industry for a [quoted text clipped - 3 lines] > You do sound like a High School dropout with all that bad language. Are > you Cletis? > No. Who's Cletis? Related to Cooter? > > I'm posting to a news group not writing a dissertation. Always funny > how news group yahoos (like yourself) critique "language" as last > resort. "He can't spell therefore the message lacks credibiltiy." and using 4 letter words gives you credibility? Then don't read the post. Maybe you should visit alt.orgnaizations.chruchofjesuschristoflatterdaysaints if you choose to take the moral, holier than though high ground. there's more offensive subjects on network tv...like network tv, don't watch it or read my post if the content offends you. Are you like this everyday or just days that end with a "Y". Yahoo. SignatureThe trivial wireless concerns of certain segments of the population is totally amazing. PHil_Real <phil_tape@email.org> wrote in article <phil_tape-81B621.16504316092003@news02.west.earthlink.net>: > > > No. Who's Cletis? Related to Cooter? [quoted text clipped - 4 lines] > > and using 4 letter words gives you credibility? > Then don't read the post. > [quoted text clipped - 6 lines] > > Are you like this everyday or just days that end with a "Y". PLONK How do you spell church? PS. I think this guy is being a jerk too, but he provided a valid link. PHil_Real <phil_tape@email.org> wrote in article <phil_tape-1F32D8.17481216092003@news02.west.earthlink.net>: > > Then don't read the post. > > [quoted text clipped - 8 lines] > > PLONK > Then don't read the post. > > Maybe you should visit > alt.orgnaizations.chruchofjesuschristoflatterdaysaints if you choose to > take the moral, holier than though high ground. ... or just leave your front door opened on Sunday mornings. Larry > No. Who's Cletis? Related to Cooter? > [quoted text clipped - 10 lines] > > Or is that capitolized? Hmmmm I like you! Intelligent, educated and you take on the group trolls without hesitation :) Tom Veldhouse >You show a lack of industry understanding...I work in the industry for a >major, undisclosed, player. I'm not in customer service, sales or [quoted text clipped - 4 lines] >accurate and up to date list INTERNALLY, let alone one that's accurate >for the general public. There's no "list" to it. Simply post the same coverage maps you filed with your last FCC license application to a webpage and give us the URL. It's not too much to ask and no further engineering study needs to be done. Every FCC commercial application filed in the last 50 years has had one. Hell, I used to have to file it to get a ham radio repeater until we got them used to the idea we were a hobby, which your commercial company charging people money to use it is not. I'll even accept an FTP server with the maps already on it. No need to hype up a fancy webpage......I want to save the company lots of money. Just put the maps in a public download FTP server. They already have thousands of them with big bandwidth. >I can just anticipate the law suits from ambulance chasers because the >map they have isn't "accurate" or was "misleading." Ah, now we are getting down to the MEAT of the issue.....LIABILITY caused by the LIES, False Advertising and MARKETING. Every goddamned map they've ever published comes under that last word. Everything printed is a LIE. >Johnny Cocharn anyone? "If it don't complete it's obsolete..." > >All Networks have holes. Deal with it. That's why reputable carriers >have things like return policies so you can use the phone in locations >that you would typically use it, like work, home or your commute, to >determine if it suits your needs. How can anyone "determine if it suits your needs" if we can't have an ACCURATE map of the REAL COVERAGE? Why the hiding? Why the LIES? >If you really have to have tower location information, go to the >following site: > >http://wireless2.fcc.gov/UlsApp/AsrSearch/asrRegistrationSearch.jsp Tower location means nothing without topographical interface and, of all people, YOU know it. Power, antenna gain, system loss, antenna pattern, path loss and TOPOGRAPHY. It's all there in the REAL coverage maps the companies ALREADY have paid for! What was that FTP server address? We'll cross it to the tower numbers and sectors, again to save the company money. Larry W4CSC 3600 planes with transponders are burning 8-10 million gallons of kerosene per hour over the USA. R-12 car air conditioners are responsible for the ozone hole, right? So a company must incur a large expense to satisify an extremely small percentage of the marketplace (less than 1%?) that RF geeks? So, site surveys that are proprietary and public information should be made available to general public - a public that also includes the competition? > There's no "list" to it. Simply post the same coverage maps you filed > with your last FCC license application to a webpage and give us the [quoted text clipped - 3 lines] > repeater until we got them used to the idea we were a hobby, which > your commercial company charging people money to use it is not. > Ah, now we are getting down to the MEAT of the issue.....LIABILITY > caused by the LIES, False Advertising and MARKETING. Every goddamned > map they've ever published comes under that last word. Everything > printed is a LIE. "Hi, I'm John Smith with the law firm Dewey, Cheatham and Howe. It seems that your coverage map, a map that your company provides to the public, stated that my client's cell phone would work in the area where he was recently involved in car accident. Tragically, my clients passenger, his wife, died because your cellular service was temporarily unavailable...But you coverage map says that there is adequate coverage in that area....Had your service performed up to the standards that you've advertised, based on your own site surveys and surveys conducted by an independent thrid party, surveys which your company uses to market its product, my client would not have suffered such a tragic loss....My client seeks $XXX,XXX,XXXX in puntive damages and pain and suffering caused by Acme Cell Services negligence...... > How can anyone "determine if it suits your needs" if we can't have an > ACCURATE map of the REAL COVERAGE? Why the hiding? Why the LIES? > Tower location means nothing without topographical interface and, of > all people, YOU know it. Power, antenna gain, system loss, antenna > pattern, path loss and TOPOGRAPHY. It's all there in the REAL > coverage maps the companies ALREADY have paid for! Take the phone home and to/from your drive to work to see if it suits your needs. Nect time you climb Mt. Everest take there too to make sure it works. > Larry W4CSC > > 3600 planes with transponders are burning 8-10 million > gallons of kerosene per hour over the USA. R-12 car air > conditioners are responsible for the ozone hole, right? > So a company must incur a large expense to satisify an extremely small > percentage of the marketplace (less than 1%?) that RF geeks? No, the company needs to decide if it's going to expand into those areas. If it isn't, DON'T ADVERTISE THERE. OK....then the carriers should ensure that radio station, tv, newspaper etc. ads are filtered from the Justin Greene-centric universe because he doesn't want to see advertising that may not be entirely truthful. You know, I hate to tell you, Santas Claus really isn't real. "Justin Green" <justin@cjteam.com> wrote in article <vmffhpan0tct18@corp.supernews.com>: > > So a company must incur a large expense to satisify an extremely small > > percentage of the marketplace (less than 1%?) that RF geeks? > > No, the company needs to decide if it's going to expand into those areas. > If it isn't, DON'T ADVERTISE THERE. > OK....then the carriers should ensure that radio station, tv, newspaper > etc. ads are filtered from the Justin Greene-centric universe because he > doesn't want to see advertising that may not be entirely truthful. > > You know, I hate to tell you, Santas Claus really isn't real. No, when they say that coverage works in Little Elm, where I live, and it is dark green on their map, it better damn well work there within reason. When it doesn't, and they are still telling customers that it does, they are lying. Don't know how to explain that any clearer to you. I am one customer, if they don't want to provide service out here for lack of customers DON'T ADVERTISE IT HERE. It's called HONESTY. Look it up. >It's called HONESTY. Look it up. Not in their job description.....Deception is normal. Larry W4CSC 3600 planes with transponders are burning 8-10 million gallons of kerosene per hour over the USA. R-12 car air conditioners are responsible for the ozone hole, right? > >It's called HONESTY. Look it up. > > [quoted text clipped - 5 lines] > gallons of kerosene per hour over the USA. R-12 car air > conditioners are responsible for the ozone hole, right? How true that is. To be fair, I don't know how big Little Elm is, but I doubt any national corporation controls advertising all the way down to the local level. Sprint buys an ad in the NY Times, the Times sells all over. If it just so happens that SPCS doesn't have a tower in Little Town USA, it's not as if they can say don't sell the NY Times there, or put out a special edition. It'd be different if they advertised in the Little Town Gazette, but they're not doing that. > > OK....then the carriers should ensure that radio station, tv, newspaper > > etc. ads are filtered from the Justin Greene-centric universe because he [quoted text clipped - 11 lines] > > It's called HONESTY. Look it up. > To be fair, I don't know how big Little Elm is, but I doubt any national > corporation controls advertising all the way down to the local level. [quoted text clipped - 3 lines] > It'd be different if they advertised in the Little Town Gazette, but they're > not doing that. Ok, so showing Little Elm as shaded on the map is not advertising coverage there? Also, an employee in the store telling me that service and coverage are great in Little Elm is not advertising there? > > > OK....then the carriers should ensure that radio station, tv, newspaper > > > etc. ads are filtered from the Justin Greene-centric universe because he [quoted text clipped - 13 lines] > > > > It's called HONESTY. Look it up. I can go along with part of that premise, but it is somewhat like "I don't know how many grandchildren she has, but I doubt that she can keep each one from murdering their next-door neighbor; and for that they should not be punished for the crime". No one here is asking cellular providers to defy gravity or make time go backwards. All anyone here is asking is that they advertise based on truth, not fantasy; and that they be willing to stand behind their individual and collective actions. > To be fair, I don't know how big Little Elm is, but I doubt any national > corporation controls advertising all the way down to the local level. [quoted text clipped - 21 lines] > > > > It's called HONESTY. Look it up. > I can go along with part of that premise, but it is somewhat like "I don't > know how many grandchildren she has, but I doubt that she can keep each one > from murdering their next-door neighbor; and for that they should not be > punished for the crime". Um...that's completely different. In your case, the grandchild is the one doing the murdering, and that specific one will be punished. Not the grandmother. The grandmother has no control of the grandchildren, so won't be punished. The grandchildren, presumbably, do have control over their actions, so will be punished. Sprint, however, has no control over where the Times (and its ads) go, so can't/shouldn't be held responsible if their ads end up in Little Town USA. To respond to Justin, they do have complete control over their maps and those should be reasonably accurate. The reason why I asked how big Little Elm is because if Little Elm is one square mile and the entire surrounding area is covered (basically a dead spot), I'd be more willing to let the map inaccuracy slide. If Little Elm is the size of NYC and the whole thing is not covered, that'd be unforgivable. Another thing is if Little Elm is on the fringe of the coverage map. > No one here is asking cellular providers to defy gravity or make time go > backwards. All anyone here is asking is that they advertise based on truth, > not fantasy; and that they be willing to stand behind their individual and > collective actions. No problem with that. Just as long as you crucify them based on things they can actually do something about. > > I can go along with part of that premise, but it is somewhat like "I don't > > know how many grandchildren she has, but I doubt that she can keep each [quoted text clipped - 17 lines] > not covered, that'd be unforgivable. Another thing is if Little Elm is on > the fringe of the coverage map. Little Elm's about five to seven miles north and south, and about four miles east and west. But the dead spot extends north outside of Little Elm city limits for another 4 or 5 miles. All of this is pretty clearly *not* on the edge of the map. > OK....then the carriers should ensure that radio station, tv, newspaper > etc. ads are filtered from the Justin Greene-centric universe because he > doesn't want to see advertising that may not be entirely truthful. > > You know, I hate to tell you, Santas Claus really isn't real. I don't think that cell companies need to print 100% accurate topo maps of coverage areas and dead spots, but somebody working in CS should be able to tell you if a particular zip code or town has coverage. When I was a Cingular agent, our store was near the SE edge of Cingular's Kansas City coverage area (at that time- they've expanded quite a bit since). We could never get a straight answer from Cingular as to what towns were in the coverage area or not. I used to spend a least one day off a month driving through podunk towns calling 611 to see if I had a decent signal- crap that I as an agent shouldn't have had to do if the carrier wasn't so gawdamned secretive (or just plain lazy). Just so you know, Cingular CSRs now have a tool that shows cell sites and good, medium and low coverage areas and that differentiate between GSM and TDMA. It's just been given out, so not all CSRs are familiar with it, but the info is there. BTW... in most cases, how you treat your CSR will determine how far they will go to assist you. How willing would you be to go the extra mile for an abusive screaming mimi or the confrontational cynic who's only goal is to find what you can't do and insist on that? Not very, my friend, not very willing at all. > So a company must incur a large expense to satisify an extremely small > percentage of the marketplace (less than 1%?) that RF geeks? > > So, site surveys that are proprietary and public information should be > made available to general public - a public that also includes the > competition? Actually, site surveys allow the FCC to verify that the public spectrum is being used efficiently. No use in leaving companies licenses they care to use inefficently. IE: the spectrum is our spectrum, not your spectrum. >IE: the spectrum is our >spectrum, not your spectrum. Actually we (the American public with the help of the FCC held auctions) have sold that spectrum and the necessary rights to it. -- John S. e-mail responses to - john at kiana dot net > >IE: the spectrum is our > >spectrum, not your spectrum. > > Actually we (the American public with the help of the FCC held auctions) have > sold that spectrum and the necessary rights to it. Sort of, except the companies it was "sold" to still have to obey all of the regulations that are made by the government to ensure that the general public can benefit from the use of that spectrum. Wireless carriers must still follow all related regulations because the spectrum is a public resource (eg, "ours, not yours"). I could be wrong, but it was my understanding that the spectrum itself does not get sold. What the FCC is selling is a license to provide wireless service using the spectrum. It is still public/government property. Seems to be a gaping hole in the credibility issue here. You work in the industry and have nothing but disdain for those using your service and paying your salary? I am guessing it is more than $25K a year What is wrong with this picture I know that the towers aren't moving. Perhaps some maturity in the industry would create a plateau where the whole mess could be re-evaluated to discover just where the towers are an who owns them. But, this is still an immature industry, and as such will always be prone to instability until it matures to the point of stability. . All customers expect what is promised to them. Deal with it. "The lack of concern of certain segments of the wireless population is totally trivial. " > You show a lack of industry understanding...I work in the industry for a > major, undisclosed, player. I'm not in customer service, sales or [quoted text clipped - 79 lines] > > [posted via phonescoop.com] So i guess that people wrote General Mills and Post when the wacky wall walker you got in your cereal box didn't work the same as in the commercial? Along with myriad variables like weather, topograpphy, capacity, etc etc , other factors dictate coverage. Towers do move, towers do change. New towers get built, towers get moved. Real estate and leasing renewals (or lack thereof) dictate coverage. Say VZW, SPCS, etc. lease a tower on some guys land that decides he doesn't want a tower there anymore? guess what? How about land owners that won't permit carriers the necessary access to bring the equipment on site to repair a tower on leased property? Have you considered that some places are not allowed to have towers / equipment where its really needed because the equipment will "adversely impact an environmentally sensitive area..." Factors that dictate coverage and the network are beyond what the average consumer can comprehend. Where were you promised that your cell phone will work every where you want it? From the salesperson who gets paid on commission? I don't know of any advertisement or disclosure, by any carrier that tells you that. All you'll hear is "the largest, most advanced, nationwide network." and guess what, that's what it is.... "David Little" <dalite01@sprynet.com> wrote in article <msO9b.22973$Aq2.153@newsread1.news.atl.earthlink.net>: > Seems to be a gaping hole in the credibility issue here. > [quoted text clipped - 13 lines] > "The lack of concern of certain segments of the wireless population is > totally trivial. " > So i guess that people wrote General Mills and Post when the wacky wall > walker you got in your cereal box didn't work the same as in the [quoted text clipped - 9 lines] > How about land owners that won't permit carriers the necessary access to > bring the equipment on site to repair a tower on leased property? You got a source for that happening? Usually leases of land include a right-of-way to access the leased land. > Have you considered that some places are not allowed to have towers / > equipment where its really needed because the equipment will "adversely > impact an environmentally sensitive area..." Factors that dictate > coverage and the network are beyond what the average consumer can > comprehend. > Where were you promised that your cell phone will work every where you > want it? So when service works for 5 months, then doesn't, the consumer is just sh.t out of luck? > From the salesperson who gets paid on commission? I don't > know of any advertisement or disclosure, by any carrier that tells you [quoted text clipped - 24 lines] > > [posted via phonescoop.com] >So when service works for 5 months, then doesn't, the consumer is just sh.t >out of luck? Pretty much! Read the terms of your contract. You are not guaranteed ANY service. -- John S. e-mail responses to - john at kiana dot net Let me see... The tower that is currently being leased on the land I live on complied with the strict environmental regulations when it was built. Then it was grandfathered. Anyone who spends the money to pump 40 feet wide and 40 feet deep worth of dirt, sluice it and pour the cement pads necessary to support the tower's weight and wind resistance on the sluiced and compacted earth below it, and doesn't procure a right of way for the tower isn't exactly what I would be looking for as investment potential in the market. I have gone out at 1 am or later/earlier to let them on the land, when they couldn't remember the combination to their lock on the gate. I am no saint. no rocket scientist... I don't even get the revenue from the lease. I tried to report a tower light that was out before they were fined. They treated me like I was an alien from another planet when called to give them a head's up. The variables haven't changed since the service was approved by the FCC. They were there before, and they will be there after. The desire for profit overcame them before; what is wrong now. This is a part of the responsibility factor; you know full good and well going into the venture what you had to deal with; now deal with it and stop complaining about it. I have had cell phone service since it came to the town where I live. When I get signal, I make a call. When I don't get signal, I can't make a call. When I don't get signal within the area of coverage (along an interstate, within a city, or any landmark that is referenced in the coverage area), I can't use the service. I pay for the service to be able to use it in the coverage area. All I want is for the coverage area to be covered, or a public admission/confirmation from the provider that they can't cover their advertised coverage area. It doesn't matter who the carrier is; honesty is older than they are. I can accept that wireless technology can be difficult to master. However, it has been around long enough for a potential player to evaluate the risks before joining the game. Complaining about how unfair it is to have to live up to your promises, somewhere in the 3rd inning, isn't my idea of the way the game should be played. BTW, General Mills and Post gave me my secret decoder ring when I paid for the horse food. I paid all the bread at once; with no crumbs to follow, and I still got the full contents of the cereal; sold by weight - not volume.. I didn't have to pay the monthly for the next entire year for it to discolor my finger and still not decode the mysteries of the universe. I got used to a little rain on my parade quite a few decades ago. > So i guess that people wrote General Mills and Post when the wacky wall > walker you got in your cereal box didn't work the same as in the [quoted text clipped - 45 lines] > > [posted via phonescoop.com] If ther game is so stacked againt, why have the service. If it so full of lies and deciet, why bother? BTW - the days when towers were self supporting structures on cement pads that you describe are over. Although they exist, and will continue to exist, its not the only place carriers have (and often share) towers. Anecdote - this is 100% true, no BS: Big storm, bad weather. Cell tower on a hill accessalbe by dirt road. Cell tower is knocked out. Cell tower has A LOT of traffic compared to other towers within the region. Cell Company shows up on scene w/in 8 hourss (still bad weather) to make repairs. Land owner says you ain't driving on my property when its wet and muddy - i don't want the ruts/erosion. Company offers to have gravel laid on site to prevent ruts and erosion. Land owner says no way, you're waiting till its dry. It ain't dry for several days. There ain't coverage for several days. Ancedote: I have satellite TV. I have to pay my bill every month and have a contract. I have a contract because they gave me 2 recievers just to sign up with them. Sometimes a storm blows through, I lose my satellite tv. Do I call Direct TV to complain every single time? Do I demand advanced alert when my service may be out? I have electricitly. Sometimes the electricity goes out. I have to pay my electric bill everymonth.. I can switch providers but all they really are are a reseller of the power comapny.....etc. etc. etc. I have cable tv. I have to pay my cable bill everymonth. sometimes the cable goes out. etc. etc. etc. The milk is spilt. Quit crying. Your phone works better than itdid 10 years and works worse than it will in 10 years. |
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