Cellular Phone Forum / General / General Topics / October 2003
Tracfone Inquiry
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Eric - 21 Oct 2003 21:20 GMT I was looking at prepaid cell phones and saw that Tracfone seems to have the widest coverage area and most locations to buy airtime cards. How is Tracfone's customer service and rates?
Group Special Mobile - 21 Oct 2003 22:46 GMT >I was looking at prepaid cell phones and saw that Tracfone seems to have >the widest coverage area and most locations to buy airtime cards. How >is Tracfone's customer service and rates? Rates are high. As far as getting voucher minutes you can get voucher minutes for pretty much any prepaid plan at places like 7-11 stores.
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Josh III - 22 Oct 2003 19:17 GMT Hi Eric,
TracFone is now offering a GSM (Nokia) model for NC, NY and Hawaii which has no roaming anywhere. All calls on it are local
More than likely in your case, depending on where you live, you will use the CDMA or TDMA Nokia/Motorola models.
I have had a Nokia 5180i since October 2001 and agree with the your assessment about their good coverage. TracFone(s) use national carriers including Verizon, Alltel, Cingular, Suncom, and others, so you're basically in a "Black Hole" if you can't find coverage with a TracFone.
TracFone(s) roaming rate is the same regardless of the local carrier that is available, i.e. 2 units used for every 1 minute of talk time. The local coverage area in my case is the eastern half of both North and South Carolina, so I'm not complaining. If I my local carrier was on the TDMA network instead, my local calling area would be the entire east coast!
If you plan to talk locally more than about 30 minutes a month, you're probably not going to like the cost of TracFone. Their cost/min rates aren't good.
If used mainly for emergencies, as in my case, their minimum cost/month rate ($9/month) is 2nd only to CallPlus of all the prepaid plans. CallPlus is the best at $3/month, but uses the ATT network which isn't available everywhere.
I think ATT has a $20/month calling plan now, but that probably doesn't include fees and taxes.
Bottomline: There are trade-offs, but coverage and minimum cost/month are TracFone's strong points. If that what you are looking for, then they are tops. If you are looking at SMS, then forget TracFone, it costs a minute of talk time to send a message or receive a message. Currently, only TracFone(s) that use the Verizon (AllTel maybe) networks support SMS.
By the way, if you decide on a TracFone, e-mail me before you activate and we'll both get 60 free minutes! :) lipizzan@hotmail.com
Check out the yahoo newsgroup for more questions about TracFone. We now have a TracFone CSR that regularly posts there.
Hope this helps you make the right choice. With TracFone and many of the prepaid plans, there are no contracts, so its easier to try and switch anyways.
Regards, Josh III Upstate South Carolina http://groups.yahoo.com/group/tracfoneusers
> I was looking at prepaid cell phones and saw that Tracfone seems to have > the widest coverage area and most locations to buy airtime cards. How > is Tracfone's customer service and rates? IceC - 23 Oct 2003 00:07 GMT > Hi Eric, > [quoted text clipped - 35 lines] > > By the way, if you decide on a TracFone, e-mail me before you activate and
> we'll both > get 60 free minutes! :) lipizzan@hotmail.com [quoted text clipped - 10 lines] > Upstate South Carolina > http://groups.yahoo.com/group/tracfoneusers Hi there Josh, Eric.
I noticed you guys on about Tracfone. My fiancee was on that and she thought it was really expensive. You mentioned some other prepaid Tracfone type companies.
She doesn't want to call out of her local area (which is Dublin/Columbus east to Coshocton County in Ohio), and me as a Brit am struggling to find where all these companies are. I'm trying to get her set up for Christmas, so any names/websites would be helpful.
Gavin
Victoria Bolles - 24 Oct 2003 21:32 GMT > Hi there Josh, Eric. > [quoted text clipped - 8 lines] > > Gavin Gavin, try Buyphone.com. I just bought CallPlus activation with two Nokia phones from them and was quite pleased with their service, though their website is a trifle bizarre. Service was very quick; the phones and the CallPlus plan work as advertised.
HTH, Victoria
Todd Allcock - 23 Oct 2003 04:40 GMT > If used mainly for emergencies, as in my case, their minimum cost/month > rate ($9/month) is 2nd only to CallPlus of all the prepaid plans. CallPlus > is the best at $3/month, but uses the ATT network which isn't available > everywhere. Not entirely true- while CallPlus "uses" the AT&T network, you can also roam on any cellular network (providing it's compatible with the phone- TDMA or analog) for no additional cost. CallPlus uses AT&T the same way TracFone uses Verizon- it uses them wherever it can, and "eats" the roaming fees when you go off-network.
> I think ATT has a $20/month calling plan now, but that probably doesn't > include fees and taxes. [quoted text clipped - 4 lines] > talk time to send a message or receive a message. Currently, only > TracFone(s) that use the Verizon (AllTel maybe) networks support SMS. CallPlus gives free incoming SMS, but charges one unit (minute) for outgoing. CallPlus customer service is lacking, but it offers more bang for the buck than TracFone, IMHO. The trade off is in ease-of-use, however. Dialling when off the AT&T network usually requires punching in extra digits, and you must use one minute of airtime every 30 days or risk losing your airtime. But for $3.33/month minimum, I can't say enough good things about CallPlus. It makes an ideal backup for my GSM-only phones' limited coverage area.
David L - 24 Oct 2003 08:42 GMT > > If used mainly for emergencies, as in my case, their minimum cost/month > > rate ($9/month) is 2nd only to CallPlus of all the prepaid plans. CallPlus [quoted text clipped - 26 lines] > enough good things about CallPlus. It makes an ideal backup for my > GSM-only phones' limited coverage area. I use Ecallplus through (pharosint) as an adjunct to Verizon coverage. ATT just seems to cover more valley/canyon floors. It's nice to have one more network to fall back on in a pinch.
Have also received surprisingly good CS (at times) with Ecallplus.
It seems as if Ecallplus/ATT is blocking some analog roaming. In a fairly rural location, after making a perfect clear, good signal analog call, the phone went to no service and no matter what I tried and for how long there was "no service" available to make any other calls. I'm very familiar with this area and the different carriers (Sprint, Verizon Digital/analog) and how to get and hold a signal and how a handset usually reacts in fringe areas. It seemed like a network lockout, or more likely... something screwed up and let a call slip through on a restricted system. Analog specifically.
It's not hard to imagine re-selling a strip down version PRL/IRDB since it's not really an ATT branded product. The ecallplus version's need to re-enter the cellular phone number, already indicates a different level of service.
Anyway, I was wondering if it would do any good to call ATT and ask them to "push" a new IRDB my phone?
Still a great deal for minimal use. Listing the dates in the phone's banner is a good reminder when to make the REQUIRED 30 day call and the 90 day reload. Adding 1 month -2 days and 3 months -5 days (if I figured this correctly) will take into account the longer months and make future date calculations painless.
- David
Todd Allcock - 25 Oct 2003 03:17 GMT > I use Ecallplus through (pharosint) as an adjunct to Verizon coverage. > ATT just seems to cover more valley/canyon floors. It's nice to have > one more network to fall back on in a pinch. Agreed!
> It seems as if Ecallplus/ATT is blocking some analog roaming. In a > fairly rural location, after making a perfect clear, good signal [quoted text clipped - 5 lines] > lockout, or more likely... something screwed up and let a call slip > through on a restricted system. Analog specifically. The problem is that AT&T's IRDB is in the phone, so you aare subject to AT&T "lockouts". The solution (albeit an unattractive one!) is to use a phone that has no IRDB capability, like an old Nokia 2160 (a big ugly TDMA/AMPS handset.) That way you are free to use any analog carrier it picks up. I activated an older Nokia 5120 which I thought was pre-IRDB but found it wasn't- it won't switch to Verizon here in Denver if I manually select "non-home" carrier. It says "no service".
My CallPlus-activated 2160 allows calls on either AT&T or Verizon here.
> It's not hard to imagine re-selling a strip down version PRL/IRDB > since it's not really an ATT branded product. The ecallplus version's > need to re-enter the cellular phone number, already indicates a > different level of service. But CallPlus doesn't have the "clout" to get AT&T to construct a custom IRDB. They let AT&T activate an OAP a phone as if it were an AT&T model, and apparently intercept all calls not originated on the AT&T network.
> Anyway, I was wondering if it would do any good to call ATT and ask > them to "push" a new IRDB my phone? Not unless AT&T has suddenly started allowing roam calls on your rural carriers!
> Still a great deal for minimal use. Listing the dates in the phone's > banner is a good reminder when to make the REQUIRED 30 day call and > the 90 day reload. Adding 1 month -2 days and 3 months -5 days (if I > figured this correctly) will take into account the longer months and > make future date calculations painless. Pharos Int'l has an online date calculator, but I do what you do, including adding call and recharge dates in my phone's welcome note.
David L - 26 Oct 2003 05:46 GMT > > Still a great deal for minimal use. Listing the dates in the phone's > > banner is a good reminder when to make the REQUIRED 30 day call and [quoted text clipped - 4 lines] > Pharos Int'l has an online date calculator, but I do what you do, including > adding call and recharge dates in my phone's welcome note. Started getting recharge dates for the year 1970, when using their recharge calculater. Brought back a bit of nostalgia for the Y2K bug......
2160... sounds interesting, wasn't that 1st generation digital TDMA?
- David
Todd Allcock - 27 Oct 2003 04:41 GMT > 2160... sounds interesting, wasn't that 1st generation digital TDMA? Yeah, or "1-1/2th" gen- there was a predecessor, the 2120 with crummier sound, I'm told, but the 2160 was the first TDMA handset my carrier (SBMS- eventually Cingular) offered, along with the Motorola M75 (looked like the old MicroTac flip-phones.)
xNokia_3390x - 23 Oct 2003 07:46 GMT > TracFone is now offering a GSM (Nokia) model for NC, NY and Hawaii which has > no roaming anywhere. All calls on it are local I've yet to see the GSM TracFone (the Nokia 3390) here in Honolulu.
Josh III - 26 Oct 2003 18:17 GMT Woops My Bad!
WAS: NC, NY, and Hawaii IS: NC, NY, and CA
Was posting that from memory. Close, but no cookie. The Nokia 3390 from Tracfone is now offered in the following cities (for example): Charlotte, NC New York, NY Los Angeles, CA
Also, I recently found out Tracfone changed their policy on text messaging:
WAS: 1 unit to send a message and 1 unit to receive a message or page. IS: 0.5 unit to send a message and 0.5 unit to receive a message or page
I'm in the process of getting the phone reprogrammed, and the Tracfone CRS(s) aren't up to speed on procedure to do that just yet.
Josh III upstate south carolina http://groups.yahoo.com/group/tracfoneusers
> > TracFone is now offering a GSM (Nokia) model for NC, NY and Hawaii which > has > > no roaming anywhere. All calls on it are local > > I've yet to see the GSM TracFone (the Nokia 3390) here in Honolulu. Dave Markson - 26 Oct 2003 22:54 GMT >Woops My Bad! > [quoted text clipped - 7 lines] >New York, NY >Los Angeles, CA Looking at the Tracfone GSM map, it appears that Tracfone is using the AT&T GSM network (although the coverage is already out of date). It's be great if it used ALL GSM coverage available.
-- Dave Visit my New England Cell Phone Page at http://markson.net/cell_phones.htm (to reply take out the "remove" in my e-mail)
Don Enderton - 29 Oct 2003 04:28 GMT I've used a Tracfone for a couple of years now; I'm in California but have used it in Hawaii and Vancouver, BC while traveling. I'm not supposed to get coverage or service in Canada, but I did, just as though I were still in the US.
Customer service is good, but I haven't had to use it very often. It's available by toll-free land line.
It's easy to purchase airtime cards locally but once my service began, I've always purchased additional time via the internet. You also can do that by land line telephone if you want.
Price is excellent for someone like me who uses the phone only a very few minutes per month, and keeps it mainly in case of emergencies (including phoning from the grocery store if I forgot to bring the list). I pay once a year for a full year of service (none of this "minutes expire after 90 days" stuff for me!) at a cost of under $8 per month per phone, and that includes all taxes, surcharges, etc. (there aren't any, at least none that are itemized to me).
Consumer Reports and others focus on the cost per minute, which is of no concern to a low volume user like me. Tracfone cost per year or per month can't be beat, for my few minutes of use, and coverage and reception are excellent (in my area they use Verizon; they contract with various providers depending on location and other factors).
- Don
> I was looking at prepaid cell phones and saw that Tracfone seems to have > the widest coverage area and most locations to buy airtime cards. How > is Tracfone's customer service and rates?
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