Moto Q fell in pool and have insurance -- will Allel cover this?

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Alex - 22 Jul 2008 02:19 GMT

Hi Everyone ...

Bad news ... My Moto Q which I've had for 9 months fell in the pool
this evening, and I'm afraid it's hosed. I'd say let it dry out, but
there's water behind the screen so I doubt it'll work.

I have Alltel service and pay the monthly fee for insurance, so I
wanted to see if anyone has experience with getting a phone replaced
after it's been wet like this.

Thanks --

Alex

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Andreas Wenzel - 22 Jul 2008 02:25 GMT

> Bad news ... My Moto Q which I've had for 9 months fell in the pool
> this evening, and I'm afraid it's hosed. I'd say let it dry out, but
> there's water behind the screen so I doubt it'll work.

Hope you have already taken out the battery. If not, do so immediately.
Put the phone in the sun and let it dry throughly.

> I have Alltel service and pay the monthly fee for insurance, so I
> wanted to see if anyone has experience with getting a phone replaced
> after it's been wet like this.

There is a moisture indicator in the phone, either behind the battery or
even hidden inside the casing. It turns red on contact with water, so
there is no hiding that the phone got wet. What does the insurance
policy say about water damage?

Andreas

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Alex - 22 Jul 2008 03:20 GMT

> > Bad news ... My Moto Q which I've had for 9 months fell in thepool
> > this evening, and I'm afraid it's hosed. I'd say let it dry out, but
[quoted text clipped - 13 lines]
>
> Andreas

Hi Andreas,

I checked the dot right after pulling it out when I took out the
battery, and it was red ... which I expected it to be. My concern is
that Alltel will give me a fit over this, which is why I hoped to find
someone who might've taken a phone in a similar condition. I don't
see anyway of getting the water out from behind the display, and even
if it did dry out, the water spots will undoubtedly stay.

I'm trying to find the policy online, but I don't konw if they publish
it.

Thanks --

Alex

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Alex - 23 Jul 2008 14:04 GMT

> Hi Everyone ...
>
[quoted text clipped - 9 lines]
>
> Alex

Just a quick follow-up...

This morning I threw the Moto Q into my shirt pocket to take back to
Alltel for replacement, and in doing so just put the battery back in
thinking it was a lost cause. When I got in the car I checked the
phone outta habit, and it was on! I made a few calls on the way to
work, and it seems to be working perfectly. I can't believe, 5
minutes in a pool at about 4 feet deep. I haven't tested every button
or feature, so I'm sure there will be some issues ... but if I can put
off paying the $145 fee for replacement that'll be nice.

But the only signs that it's been wet are of course the moisture spots
bled and also water spots on the inside of the display ... but I can
live with that :)

So kudos to Motorola on a fine built phone for once.

Alex

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Larry - 23 Jul 2008 17:25 GMT

Alex <samalex@gmail.com> wrote in news:72063f62-aba9-485c-82a6-614f41432161
@m73g2000hsh.googlegroups.com:

> So kudos to Motorola on a fine built phone for once.
>
> Alex

Damn....ANOTHER reason NOT to get an iPHone!.....(c;

The water spots wipe right off if you find a tech to take it apart,
carefully, and pull the display apart to dry it out. Water doesn't destroy
them....er, ah....unless it's SEAWATER...(c;

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Duskyrose - 23 Jul 2008 17:45 GMT

After paying the deductable and if you chose the $7 per month insurance
plan, Asurian will send you another Q within days. It doesn't matter if it
fell in the pool or you stomped on it because your girlfriend broke up with
you. And you can do all that twice in one calendar year.

> Hi Everyone ...
>
[quoted text clipped - 9 lines]
>
> Alex

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Alex - 24 Jul 2008 17:09 GMT

> After paying the deductable and if you chose the $7 per month insurance
> plan, Asurian will send you another Q within days. It doesn't matter if it
> fell in the pool or you stomped on it because your girlfriend broke up with
> you. And you can do all that twice in one calendar year.

I actually did check-up on the Asurian website, and what sucks is it's
$145 to get it replaced... I only paid $100 for the phone to begin
with.

But after a few days the phone is actually working great with an
exception to the camera .. the phone acts as if it's not even there
even after a master reset. Since the phone is usable I might just
wait until I get alittle cash saved up and get it replaced, but until
then I'll just go without the camera, which sucks since I actually
used it quite often. I guess if they replace with a newer Moto Q with
WM6 that would be worth it though :)

Alex

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DevilsPGD - 25 Jul 2008 03:25 GMT

In message
<5385e60a-6a6d-40fb-be6d-17b658feaf70@d77g2000hsb.googlegroups.com> Alex
<samalex@gmail.com> wrote:

>> After paying the deductable and if you chose the $7 per month insurance
>> plan, Asurian will send you another Q within days. It doesn't matter if it
[quoted text clipped - 4 lines]
>$145 to get it replaced... I only paid $100 for the phone to begin
>with.

$100 with a contract, right?

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