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Cellular Phone Forum / General / General Topics / January 2004

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Verizon first in Consumer Reports satisfaction survey

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HK - 08 Jan 2004 11:13 GMT
http://www.suntimes.com/cgi-bin/print.cgi

Verizon wins, SprintPCS loses after a survey of 31,000 subscribers was
tallied and rated for each of 12 cities.
Real Estate Agent - 08 Jan 2004 12:25 GMT
> http://www.suntimes.com/cgi-bin/print.cgi
>
> Verizon wins, SprintPCS loses after a survey of 31,000 subscribers was
> tallied and rated for each of 12 cities.

Link did not work. However, I understand they did not rate Alltel.  I don't
put a lot of faith in their work, although the descriptions of appliance
features is helpful for understanding what might or might not be useful.

Years ago, Consumer Reports downgraded the Checker automobile because there
was too much room in the back seat. Well, DUH! In an age before SUV's and
Vans, THAT'S why you bought a Checker!

-Paul-
_________________________________
One day, I purchased a 4-drawer metal
filing cabinet at a clearance sale. We put
the cabinet on the floor of the back seat
of my Checker.  The cabinet did not touch
either door, or either seat!
_________________________________
Steven J Sobol - 08 Jan 2004 15:26 GMT
In alt.cellular Real Estate Agent <spamblockCaryRealtor@nc.rr.com> wrote:

>> Verizon wins, SprintPCS loses after a survey of 31,000 subscribers was
>> tallied and rated for each of 12 cities.
>
> Link did not work. However, I understand they did not rate Alltel.  I don't
> put a lot of faith in their work, although the descriptions of appliance
> features is helpful for understanding what might or might not be useful.

Alltel doesn't serve Chicago, and the Sun-Times is a Chicago paper.

Alltel isn't really a nationwide carrier, either - doesn't serve anywhere
near the number of markets that the big guys do.

Signature

JustThe.net Internet & New Media Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Geek In Charge * 888.480.4NET (4638) * sjsobol@JustThe.net

Joseph - 08 Jan 2004 15:57 GMT
>http://www.suntimes.com/cgi-bin/print.cgi
>
>Verizon wins, SprintPCS loses after a survey of 31,000 subscribers was
>tallied and rated for each of 12 cities.

That's a nice reference unfortunately it doesn't show anything of any
use to anyone unless you think a blank page is useful.

- - - - - - - - - - - - - - - - - - - - - - - - - -
          remove NO from .NOcom to reply
Justin - 08 Jan 2004 16:04 GMT
Joseph wrote on [Thu, 08 Jan 2004 07:57:15 -0800]:

>>http://www.suntimes.com/cgi-bin/print.cgi
>>
[quoted text clipped - 3 lines]
> That's a nice reference unfortunately it doesn't show anything of any
> use to anyone unless you think a blank page is useful.

try http://www.suntimes.com/output/business/cst-fin-cell07.html
Justin - 08 Jan 2004 16:07 GMT
Justin wrote on [Thu, 08 Jan 2004 16:04:53 GMT]:
> Joseph wrote on [Thu, 08 Jan 2004 07:57:15 -0800]:
>>
[quoted text clipped - 7 lines]
>
> try http://www.suntimes.com/output/business/cst-fin-cell07.html

Of course, Consumer Reports is pretty useless when it comes to
technology anyway

"Others have been told by their phone company that they must buy a new
phone to be able to transport their number, a practice the magazine
calls unfair. "

Ummmm.... so they expect every phone to work with every provider....
Michael Arends - 08 Jan 2004 18:39 GMT
> > try http://www.suntimes.com/output/business/cst-fin-cell07.html
>
[quoted text clipped - 6 lines]
>
> Ummmm.... so they expect every phone to work with every provider....

Exactly... don't know what they're thinking.
Michael Arends - 08 Jan 2004 18:38 GMT
> >>Verizon wins, SprintPCS loses after a survey of 31,000 subscribers was
> >>tallied and rated for each of 12 cities.
[quoted text clipped - 3 lines]
>
> try http://www.suntimes.com/output/business/cst-fin-cell07.html

From the article:
"Others have been told by their phone company that they must buy a new
phone to be able to transport their number, a practice the magazine
calls unfair. "

Are we to beleive that CR is REALLY that clueless about taking your
phone
with you to another company?

I don't think I'll be wasting any money on that trashloid.
Scott Stephenson - 08 Jan 2004 23:23 GMT
> > >>Verizon wins, SprintPCS loses after a survey of 31,000 subscribers was
> > >>tallied and rated for each of 12 cities.
[quoted text clipped - 14 lines]
>
> I don't think I'll be wasting any money on that trashloid.

And they also say this when talking about time to port and having to carry
twophones during the process:

"The Consumers Union, the watchdog group that publishes Consumer Reports,
said it will lobby the Federal Communications Commission to better enforce
rules regarding number portability, as it's called."

What rules?  There are no rules to enforce- they simply mandated that
portability was to happen.

My entire outlook on the magazine has changed because of the total lack of a
clue that exhibit in this article. It puts their 'results' in a questionable
light.
Steven Scharf - 18 Jan 2004 00:12 GMT
Michael Arends <mlarends@NODAMNSPAMearthlink.net> wrote in message

>  From the article:
> "Others have been told by their phone company that they must buy a new
>  phone to be able to transport their number, a practice the magazine
>  calls unfair. "

You are quoting an article that reports on the CR article. The actual
CR article does not say anything like this, other than mentioning that
AT&T would not unlock GSM phones so they could be used on Cingular.

I don't know what the reporter who wrote the article about the article
as smoking.
O/Siris - 10 Jan 2004 10:30 GMT
> Joseph wrote on [Thu, 08 Jan 2004 07:57:15 -0800]:
> >
[quoted text clipped - 7 lines]
>
> try http://www.suntimes.com/output/business/cst-fin-cell07.html

Hmmm...

"The survey was done by sending more than 100,000 e-mails
to online subscribers of Consumers Reports, with more than
31,000 responding."

http://tinyurl.com/34oer

That hardly sounds like even at attempt at scientific
neutrality.

Signature

-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.

Scott Stephenson - 10 Jan 2004 16:35 GMT
Hmmm...

"The survey was done by sending more than 100,000 e-mails
to online subscribers of Consumers Reports, with more than
31,000 responding."

http://tinyurl.com/34oer

That hardly sounds like even at attempt at scientific
neutrality.

That pretty much seals it- this is about as uncontrolled and unscientific as
you can get. Kind of surprising that they'd do it in this manner- it now
becomes a collection of biased opinions, instead of a survey of trends.
What a bunch of crap.
Thomas M. Goethe - 10 Jan 2004 19:06 GMT
> Hmmm...
>
[quoted text clipped - 11 lines]
> becomes a collection of biased opinions, instead of a survey of trends.
> What a bunch of crap.

   It might not be biased, it is simply that the sample only represents CU
subscribers who were interested enough to participate. That sort of sample
hardly represents cellular users in general. One would have hoped that CU
would do something better, but then there was the Samurai.

Signature

Thomas M. Goethe

John Richards - 10 Jan 2004 21:06 GMT
> "The survey was done by sending more than 100,000 e-mails
> to online subscribers of Consumers Reports, with more than
[quoted text clipped - 4 lines]
> That hardly sounds like even at attempt at scientific
> neutrality.

With that large a sample size, you can rest assured that the results do a good
job of presenting the opinions of the average Consumer Reports reader.
The question then becomes, how well does the average Consumer Reports reader
represent the average cell phone user?  I'm sure not many teenie-boppers or
high school dropouts subscribe to Consumer Reports, so the opinions are probably
biased somewhat toward middle age, upper middle class,well-educated citizens --
all in all not a bad group to listen to.

Signature

John Richards

Scott Stephenson - 10 Jan 2004 23:45 GMT
> > "The survey was done by sending more than 100,000 e-mails
> > to online subscribers of Consumers Reports, with more than
[quoted text clipped - 12 lines]
> biased somewhat toward middle age, upper middle class,well-educated citizens --
> all in all not a bad group to listen to.

Only true (to a degree) unless the sample included 30,000 Verizon users, and
200 from each of the other major carriers.  The short of it is that CR did a
total crap job of doing this survey, and I can see nothing that was done by
acceptable statistical standards.  And the sample size (when compared to
well over 80 million people using the top 5 carriers alone) would require
controls that were simply not in place here.
plane - 11 Jan 2004 03:29 GMT
> > > "The survey was done by sending more than 100,000 e-mails
> > > to online subscribers of Consumers Reports, with more than
[quoted text clipped - 24 lines]
> well over 80 million people using the top 5 carriers alone) would require
> controls that were simply not in place here.

The only thing I remember from my stat class was there are three kinds
of lies
1) white lies 2) black lies & 3) statistics--and as you must well
know, you can prove any statement you wish, thru statistics--and when
I hear someone make a statment like " statistically speaking" I assume
I'm getting ready to be lied to.
Scott Stephenson - 11 Jan 2004 04:19 GMT
> The only thing I remember from my stat class was there are three kinds
> of lies
> 1) white lies 2) black lies & 3) statistics--and as you must well
> know, you can prove any statement you wish, thru statistics--and when
> I hear someone make a statment like " statistically speaking" I assume
> I'm getting ready to be lied to.

No argument here- I've seen surveys that left the taker no choice but to
agree with a certain point of view.  But an independent source does have the
ability to take an unbiased survey, and I'm pretty sure that CR tried to do
that in this case.  I just have a problem with the way they took it.
Justin - 11 Jan 2004 04:25 GMT
Scott Stephenson wrote on [Sun, 11 Jan 2004 04:19:46 GMT]:

>> The only thing I remember from my stat class was there are three kinds
>> of lies
[quoted text clipped - 7 lines]
> ability to take an unbiased survey, and I'm pretty sure that CR tried to do
> that in this case.  I just have a problem with the way they took it.

Consumer Reports is known for comparing the wrong stuff about technology
anyway.
Name withheld by request - 11 Jan 2004 06:34 GMT
Exactly!  All you have to do, is ask a question a certain way, and you
can skew any statistical graph any way you want.

>The only thing I remember from my stat class was there are three kinds
>of lies
>1) white lies 2) black lies & 3) statistics--and as you must well
>know, you can prove any statement you wish, thru statistics--and when
>I hear someone make a statment like " statistically speaking" I assume
>I'm getting ready to be lied to.
John S. - 11 Jan 2004 12:50 GMT
>The only thing I remember from my stat class was there are three kinds
>of lies
>1) white lies 2) black lies & 3) statistics--and as you must well
>know, you can prove any statement you wish, thru statistics--and when
>I hear someone make a statment like " statistically speaking" I assume
>I'm getting ready to be lied to

Another old saying - "figures don't lie, statisticians do"

--
John S.
e-mail responses to - john at kiana dot net
Carl. - 11 Jan 2004 19:47 GMT
> The only thing I remember from my stat class was there are three kinds
> of lies
> 1) white lies 2) black lies & 3) statistics--and as you must well
> know, you can prove any statement you wish, thru statistics--and when
> I hear someone make a statment like " statistically speaking" I assume
> I'm getting ready to be lied to.

I recommend the old book "how to lie with statistics."  It's a quick and fun
book, but 100% educational.  It was written a long time ago, but math and
lies don't age.
SA - 11 Jan 2004 23:37 GMT
> > The only thing I remember from my stat class was there are three kinds
> > of lies
[quoted text clipped - 11 lines]
> Checked by AVG anti-virus system (http://www.grisoft.com).
> Version: 6.0.560 / Virus Database: 352 - Release Date: 1/8/2004

Despite how easy it is to construct surveys I doubt you could design one
which would put Sprint anywhere but in the bottom half.
Scott Stephenson - 12 Jan 2004 00:22 GMT
> Despite how easy it is to construct surveys I doubt you could design one
> which would put Sprint anywhere but in the bottom half.

Yeah- OK.
David S - 13 Jan 2004 05:57 GMT
>The only thing I remember from my stat class was there are three kinds
>of lies
>1) white lies 2) black lies & 3) statistics

I always thought it was lies, damn lies, and statistics (but I never took a
statistics class).

Anyway, it is well known that 78% of all statistics are made up on the
spot.   ;-)

Signature

David Streeter, "an internet god" -- Dave Barry
http://home.att.net/~dwstreeter
Expect a train on ANY track at ANY time.
"At a stage in life when other men prosper, I'm reduced to living in
Philadelphia." - John Adams, "1776"

O/Siris - 13 Jan 2004 07:48 GMT
> Anyway, it is well known that 78% of all statistics are made up on the
> spot.   ;-)

LOL.

And that's the way it is.

Signature

-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.

Carl. - 15 Jan 2004 04:49 GMT
> >The only thing I remember from my stat class was there are three kinds
> >of lies
[quoted text clipped - 5 lines]
> Anyway, it is well known that 78% of all statistics are made up on the
> spot.   ;-)

78% of Americans failed statistics class and 22% of americans don't
understand what "78%" means.
Steven M. Scharf - 18 Jan 2004 18:18 GMT
> > "The survey was done by sending more than 100,000 e-mails
> > to online subscribers of Consumers Reports, with more than
[quoted text clipped - 12 lines]
> biased somewhat toward middle age, upper middle class,well-educated citizens --
> all in all not a bad group to listen to.

This survey was exceptionally well designed, and any bias is cancelled out
by the methodology. The absolute numbers may be slightly different than the
population at large, but the relative ratings of carriers would not be.

This was NOT a survey where they 31,000 people responded to the question
"who's the best wireless carrier?" The people objecting to the survey
results are simply not looking at the facts, or don't understand statistics.

This is 31,000 people rating their own carrier. Unless someone is dumb
enough to believe that subscribers of one carrier are more likely to lie,
than subscribers of another carrier, I've seen no coherent argument against
the CR methodology. The fact that CR declined to rate any carrier in an area
if they got less than 150 responses, says a lot about their dedication to
accuracy.
Scott Stephenson - 18 Jan 2004 19:12 GMT
> > > "The survey was done by sending more than 100,000 e-mails
> > > to online subscribers of Consumers Reports, with more than
[quoted text clipped - 32 lines]
> if they got less than 150 responses, says a lot about their dedication to
> accuracy.

And the fact that you have admitted to up to an 8% error rate in portions of
this survey, coupled with the fact the first-to-worst in any of the markets
used was less than an 8% swing, shows again that this survey can not be
taken at face value.  The method of sampling did not have enough controls to
insure a true view of any carrier's subscriber base.
Steven M. Scharf - 18 Jan 2004 21:45 GMT
> And the fact that you have admitted to up to an 8% error rate in portions of
> this survey, coupled with the fact the first-to-worst in any of the markets
> used was less than an 8% swing.

Obviously you have not read the survey. The swing between best to worst 8%
in only one city. It was typically 12-14%, and as high as 15%. And of course
the margin of errors would not all be in opposite directions. And of course
the 8% is absolutely worst case, if there were only 150 responses, which was
rare as well.

> shows again that this survey can not be taken at face value.  The method
of sampling did not have enough controls to
> insure a true view of any carrier's subscriber base.

It was an exceptionally well designed survey, with low margins of error, and
a large sample. Get over it.
Steven Scharf - 18 Jan 2004 00:18 GMT
> Hmmm...
>
[quoted text clipped - 6 lines]
> That hardly sounds like even at attempt at scientific
> neutrality.

That's actually a very big sample size for a survey. And in most cases
the differences between carriers was not small. No reason to doubt the
results.

The horrible ratings of AT&T are what surprised me. They used to have
great coverage with their TDMA/AMPS network. What a botched job going
to GSM!

The results for San Francisco, LA, and NYC were right on target, the
other cities I'm not familiar with.
Scott Stephenson - 18 Jan 2004 01:24 GMT
> That's actually a very big sample size for a survey. And in most cases
> the differences between carriers was not small. No reason to doubt the
> results.

31,000 out of over 70 million cell phone subscribers is very big?  Its less
than .05%, and given the way the survey was conducted, much too small to
have any legitimacy.
Bob Smith - 18 Jan 2004 01:48 GMT
> > That's actually a very big sample size for a survey. And in most cases
> > the differences between carriers was not small. No reason to doubt the
[quoted text clipped - 3 lines]
> than .05%, and given the way the survey was conducted, much too small to
> have any legitimacy.

I'd agree with Scott. What's more, with the survey, how followed up to make
sure that what was said was true. BTW, who's doing the independent audit on
CR? I don't trust one thing they say ...

Bob
Bob Smith - 18 Jan 2004 02:21 GMT
Whoops, change that "how" below to a "who" ... :)

Bob

> > > That's actually a very big sample size for a survey. And in most cases
> > > the differences between carriers was not small. No reason to doubt the
[quoted text clipped - 10 lines]
>
> Bob
Steven M. Scharf - 18 Jan 2004 03:43 GMT
"Bob Smith" <usirsclt_NoSpam_@earthlink.net> wrote in message
news:yBlOb.12602

> > 31,000 out of over 70 million cell phone subscribers is very big?  Its
> less
> > than .05%, and given the way the survey was conducted, much too small to
> > have any legitimacy.
>
> I'd agree with Scott.

The margin of error relates strictly to the sample size. This was a huge
sample size. Do the math yourself. It's one over the square root of the
sample size (multiply by 100 to convert to a percentage)

> What's more, with the survey, how followed up to make sure that what was
said was true.

This was a survey of subcribers, based on their experiences with their
carrier. In every survey a few people may lie, but with such a huge sample,
a few liars are inconsequential. And of course there is no reason to believe
that subscribers from one carrier lie any more or less than subscribers from
another carrier. You can't follow up on a survey to ask if what respondents
said is true was actually true. You have to look to see if there would be
any motivation for lying.

>BTW, who's doing the independent audit on CR? I don't trust one thing they
say ...

You may not agree with their own evaluations of products for whatever
reason, and I often feel this way too. But their surveys of owners of
products and services are very valuable because they always use such large
sample sizes.
Scott Stephenson - 18 Jan 2004 04:06 GMT
> The margin of error relates strictly to the sample size. This was a huge
> sample size. Do the math yourself. It's one over the square root of the
> sample size (multiply by 100 to convert to a percentage)

The margin of error is not the bone of contention here.  The survey
represents less then .05% of all cellular users, and no effort was made to
equally represent all carriers, or insure that an equal percentage of users
from each carrier was included.  For all we know, this was a survey of
30,000 Verizon users, 500 ATT users, 300 Cingular users, 100 T-Mobile users,
80 Nextel users, 10 Sprint users and 10 users of other carriers.  The
controls, and the way the users were gathered, leave too much room for
inaccurate information.

> > What's more, with the survey, how followed up to make sure that what was
> said was true.
[quoted text clipped - 14 lines]
> products and services are very valuable because they always use such large
> sample sizes.

.05% of a user base is not a large sample.
Steven M. Scharf - 18 Jan 2004 05:34 GMT
"Scott Stephenson" <scott.stephensonson@adelphia.net> wrote in message
news:W_-dnSxfqviDm5fdRVn-

> The margin of error is not the bone of contention here.  The survey
> represents less then .05% of all cellular users, and no effort was made to
[quoted text clipped - 4 lines]
> controls, and the way the users were gathered, leave too much room for
> inaccurate information.

Sorry, you're incorrect. The minimum number of respondents per city per
carrier was 150. The controls were in place to ensure that the data was
accurate. Even at the minimum response level the margin of error is low.

Also, remember that this was not a survey where 31,000 people told CR who
their favorite carrier is. This survey was asking cellular customers from to
rate the service of their own carrier.

> .05% of a user base is not a large sample.

You're correct. It's not large, it's huge. Even if you divide up the total
number of respondents by metro area, it's still a large sample per metro
area, statistically speaking.

As the article stated, the ratings are based strictly on survey results. Now
if you have some reason to believe that Consumer Report subscribers (of
which I am not one, BTW), are more likely than the population at large to
rate a specific carrier better or worse, I'd love to see that evidence.

I do believe that the margin of error for Verizon was probably less than
that of other carriers, simply because Verizon is the largest carrier and no
doubt got the most responses. Furthermore, since CR subscribers tend to be
better educated and higher income than the population at large, I'd expect
that there are more Verizon subscribers among CR subscribers than the
population at large. However this does not change the actual ratings.
Scott Stephenson - 18 Jan 2004 05:51 GMT
> "Scott Stephenson" <scott.stephensonson@adelphia.net> wrote in message
> news:W_-dnSxfqviDm5fdRVn-
[quoted text clipped - 13 lines]
> carrier was 150. The controls were in place to ensure that the data was
> accurate. Even at the minimum response level the margin of error is low.

The more correct way to take the survey would have 150 respondents per
carrier, or x% of a carrier's subscriber base.  The 'controls' you mention
make my scenario more likely to occur, although not in the very sarcastic
way I proposed it.

> Also, remember that this was not a survey where 31,000 people told CR who
> their favorite carrier is. This survey was asking cellular customers from to
> rate the service of their own carrier.

Correct.  But a skew in the number of respondents per carrier skews the
results.

> > .05% of a user base is not a large sample.
>
[quoted text clipped - 13 lines]
> that there are more Verizon subscribers among CR subscribers than the
> population at large. However this does not change the actual ratings.

Assuming that Verizon has a more intelligent subscriber base is pure crap.
But thanks for pointing out the biases of a CR survey in that last
paragraph- it further invalidates the data as presented.  Myjob here is
done.
Steven M. Scharf - 18 Jan 2004 16:21 GMT
> The more correct way to take the survey would have 150 respondents per
> carrier, or x% of a carrier's subscriber base.  The 'controls' you mention
> make my scenario more likely to occur, although not in the very sarcastic
> way I proposed it.

This would have increased the margin of error for no good reason. It's
pretty clear which carriers have the fewest responses, it's Nextel, plus
Cingular or T-Mobile (only in areas where they have reciprocal GSM sharing
agreements that began only a couple of years ago).

> Correct.  But a skew in the number of respondents per carrier skews the
> results.

It does not skew the results, it increases the margin of error up to 8% (for
150 responses).

> Assuming that Verizon has a more intelligent subscriber base is pure crap.

Read more carefully. I said that the CR subscriber base has a higher
educated and higher income than the population at large. But actually I do
believe that the Verizon subscriber base is probably more intelligent as
well, simply because they don't fall for gimmicks or select a carrier only
on price or the coolest handset.

> But thanks for pointing out the biases of a CR survey in that last
> paragraph- it further invalidates the data as presented.  Myjob here is
> done.

Yes, you've made yourself look like an idiot by presenting nothing to
contradict anything in the CR artticle. You can move on to other areas where
you don't know anything now.
Scott Stephenson - 18 Jan 2004 16:32 GMT
> > The more correct way to take the survey would have 150 respondents per
> > carrier, or x% of a carrier's subscriber base.  The 'controls' you mention
[quoted text clipped - 5 lines]
> Cingular or T-Mobile (only in areas where they have reciprocal GSM sharing
> agreements that began only a couple of years ago).

And how is this so clear?

> > Correct.  But a skew in the number of respondents per carrier skews the
> > results.
[quoted text clipped - 9 lines]
> well, simply because they don't fall for gimmicks or select a carrier only
> on price or the coolest handset.

Your assumption is just that, and an uneducated one at best.  The carrier
with a greater concentration of corporate, government and executive
subscribers would qualify as such, and that is not Verizon.  Do some
homework and see if you can figure out which carrier that is- the answer is
no further away than a couple of clicks on the Internet.

> > But thanks for pointing out the biases of a CR survey in that last
> > paragraph- it further invalidates the data as presented.  Myjob here is
[quoted text clipped - 3 lines]
> contradict anything in the CR artticle. You can move on to other areas where
> you don't know anything now.

Look in the group archive- it is very evident by the accompanying article
(which I have previously pointed out the lack of knowledge in) that they
don't have a good grasp of either the cellular market or its mechanics.  Any
logical and intelligent person would agree that any survey taken where the
underlying technology and market forces are not grasped by the surveyer are
indeed crap.
Steven M. Scharf - 18 Jan 2004 17:24 GMT
> > This would have increased the margin of error for no good reason. It's
> > pretty clear which carriers have the fewest responses, it's Nextel, plus
> > Cingular or T-Mobile (only in areas where they have reciprocal GSM sharing
> > agreements that began only a couple of years ago).
>
> And how is this so clear?

Nextel failed to garner 150 subscribers in more than half the areas, and
it's a safe bet that in the other six areas that they had the fewest
responses as well. Not surprising, given their small market share.

In NYC, Cingular, which started service only two years ago, using T-Mobile's
infrastructure, did not garner 150 responses. In the SF Bay Area, T-Mobile
started service only two years ago using Cingular's infrastructure and did
not make the cut. In the SF Bay Area, Cingular is a very poor carrier, and
it was well known that T-Mobile would have the same problems, which limited
T-Mobile's ability to sign up subscribers. This extrapolates to L.A., where
T-Mobile did make the cut, but it's a safe bet that they had the second
lowest number of responses.

> Your assumption is just that, and an uneducated one at best.  The carrier
> with a greater concentration of corporate, government and executive
> subscribers would qualify as such, and that is not Verizon.  Do some
> homework and see if you can figure out which carrier that is- the answer is
> no further away than a couple of clicks on the Internet.

I already know the answer to that, it's AT&T. For now. But these entities
stuck with AT&T because they didn't want to give up their numbers; they are
increasingly frustrated with the deteriorating AT&T network. That's all
changed now with number portability. What may save AT&T is the expected
merger with Cingular, and this will also help Cingular in areas where
Cingular lacks any 800 Mhz spectrum.

> Look in the group archive- it is very evident by the accompanying article
> (which I have previously pointed out the lack of knowledge in) that they
> don't have a good grasp of either the cellular market or its mechanics.

The part of the article we are talking about is a survey that is unrelated
to their evaluation of the product.
But in fact, this article demonstrated a lot of knowledge about the state of
wireless. I was surprised to see them include the sidebar "Trouble in the
GSM Network," which was right on the money. They had several warnings about
Nextel's geographic limitations. I wish they had included something about
the importance of having AMPS capability for users that venture outside of
urban and suburban areas.

Steve

http://nycell.com     New York City Cellular Carrier Comparison
http://sfbacell.com   San Francisco Bay Area Cellular Carrier Comparison
http://socalcell.com  Southern California Cellular Carrier Comparison
http://earthroam.com  International Roaming
Scott Stephenson - 18 Jan 2004 19:10 GMT
> > > This would have increased the margin of error for no good reason. It's
> > > pretty clear which carriers have the fewest responses, it's Nextel, plus
[quoted text clipped - 7 lines]
> it's a safe bet that in the other six areas that they had the fewest
> responses as well. Not surprising, given their small market share.

So, the survey may not show the best carrier for a market.

> In NYC, Cingular, which started service only two years ago, using T-Mobile's
> infrastructure, did not garner 150 responses. In the SF Bay Area, T-Mobile
[quoted text clipped - 18 lines]
> merger with Cingular, and this will also help Cingular in areas where
> Cingular lacks any 800 Mhz spectrum.

No, its not AT&T.  Far fron it, as a matter of fact.

> > Look in the group archive- it is very evident by the accompanying article
> > (which I have previously pointed out the lack of knowledge in) that they
> > don't have a good grasp of either the cellular market or its mechanics.
>
> The part of the article we are talking about is a survey that is unrelated
> to their evaluation of the product.

The part of the article that Iam talking about showed a complete lack of
understanding about the industry.  Lack of knowledge is not
compartmentalized at will.

> But in fact, this article demonstrated a lot of knowledge about the state of
> wireless. I was surprised to see them include the sidebar "Trouble in the
> GSM Network," which was right on the money. They had several warnings about
> Nextel's geographic limitations. I wish they had included something about
> the importance of having AMPS capability for users that venture outside of
> urban and suburban areas.

And the fact that Nextel was singled out shows the lack of knowledge- all
carriers have geographic limitations.  Was there any mention of the
relatively small native network Verizon uses, and the various roaming
agreements that expand that network, and change on a frequent basis?  Any
explanation to explain their concern about phones not always being portable
between carriers? No there wasn't- this was an attempt to jump on the
bandwagon of a popular topic in the press right now, and the fact that they
are sponsoring a website used to bash and attempt to strongarm the carriers
shows an even further lack of credibility and impartiality.
John Phillips - 19 Jan 2004 06:33 GMT
> > > > This would have increased the margin of error for no good reason. It's
> > > > pretty clear which carriers have the fewest responses, it's Nextel,
[quoted text clipped - 71 lines]
> are sponsoring a website used to bash and attempt to strongarm the carriers
> shows an even further lack of credibility and impartiality.

Scott, do you have a vested interest in the outcome of this survey. Reading
between the lines one could believe you are going to loose your job if this
survey does not support your position.
Steven M. Scharf - 19 Jan 2004 07:06 GMT
> No, its not AT&T.  Far fron it, as a matter of fact.

AT&T has the largest number of business, corporate, government, and
executive subscribers. Nextel is a special case since it consists almost
completely of subscribers in a few business markets which require PTT.
Nextel is not a carrier that an individual subscriber would choose, due to
their lack of coverage outside major urban areas.

> The part of the article that Iam talking about showed a complete lack of
> understanding about the industry.  Lack of knowledge is not
> compartmentalized at will.

The article showed an good knowledge of the industry. The survey section is
a very separate item, just as it is when they do a survey of automobile
reliability versus their own recommendations as to the best vehicle to buy.

> And the fact that Nextel was singled out shows the lack of knowledge- all
> carriers have geographic limitations.

Only Nextel combines very limited geographic coverage with the inability to
roam onto other carriers outside areas with iDEN. Nextel is a very poor
choice for individual subscribers. Its only value proposition is PTT.

>Was there any mention of the relatively small native network Verizon uses,
and the various roaming agreements that expand that network, and change on a
frequent basis?

They do indeed mention the advantage of being able to roam with all the
carriers other than Nextel, yes.

>Any explanation to explain their concern about phones not always being
portable between carriers? No there wasn't.

Yes there was. Again it's obvious that you have not read the article, only
reports about the article.

> this was an attempt to jump on the bandwagon of a popular topic in the
press right now, and the fact that they are sponsoring a website used to
bash and attempt to strongarm the carriers shows an even further lack of
credibility and impartiality.

How does  a sorely needed campaign to pressure the carriers to improve
service imply a lack of credibility or impartiality? It's for all carriers,
not just the one that ranked best.

Honestly, you sound like you're a shareholder of Nextel.
Scott Stephenson - 19 Jan 2004 16:35 GMT
> Honestly, you sound like you're a shareholder of Nextel.

Now that I've read some of your other posts and website, I see that you are
very much biased towards Verizon, which would explain your need to validate
this survey.  That would also explain the bias against Nextel, as they seem
to present the business model that VZ can't attain.

BTW- no Nextel stock interest here.  Just like to see the truth from time to
time.
Scott Stephenson - 19 Jan 2004 17:02 GMT
> > No, its not AT&T.  Far fron it, as a matter of fact.
>
[quoted text clipped - 3 lines]
> Nextel is not a carrier that an individual subscriber would choose, due to
> their lack of coverage outside major urban areas.

Care to provide the FACTS that back this up, as it does not appear to be
something that AT&T admits to.

> > The part of the article that Iam talking about showed a complete lack of
> > understanding about the industry.  Lack of knowledge is not
[quoted text clipped - 10 lines]
> roam onto other carriers outside areas with iDEN. Nextel is a very poor
> choice for individual subscribers. Its only value proposition is PTT.

Funny- unless they are violating Truth in Advertising standards, the facts
would tend to disagree with that.  The following are directly from their
website:

"Nextel serves 95 percent of America's Fortune 500 companies"  (don't see
AT&T saying anything even close to this)

"Nextel and Nextel Partners, Inc., currently serve 293 of the top 300 U.S.
markets."  (Can you tell me how this qualifies as 'limited geographic
coverage- it's more than Verizon itself claims)

"Nextel and Nextel Partners service is available today in areas of the
United States where approximately 248 million people live or work."
(Hmmmmmm- that's a lot of people)

"Nextel Communications, a Fortune 300 company based in Reston, VA, is a
leading provider of fully integrated, wireless communications services and
has built the largest guaranteed, all-digital, wireless network in the
country."  (I don't see any of the competition asking that this statement be
retracted- its been a part of their websire for quire a while now)

These are not mentioned by me as a Nextel advocate- only the facts as
provided by each of these companies, who tend to promote their strengths and
ignore their weaknesses when describing their companies.

> >Was there any mention of the relatively small native network Verizon uses,
> and the various roaming agreements that expand that network, and change on a
> frequent basis?
>
> They do indeed mention the advantage of being able to roam with all the
> carriers other than Nextel, yes.

The only advantage to roaming is to the Company itself, in the ability to
collect extra revenue.  A true 'first class' provider would not need to roam
or charge for it.

> Honestly, you sound like you're a shareholder of Nextel.

As I've said before, I'm not.  I just happen to dig a little further, and
attempt to not confuse my opinions and facts.
John Phillips - 19 Jan 2004 18:55 GMT
> > > No, its not AT&T.  Far fron it, as a matter of fact.
> >
[quoted text clipped - 46 lines]
> country."  (I don't see any of the competition asking that this statement be
> retracted- its been a part of their websire for quire a while now)

Some how I thought Sprint had the largest all digital network.
1)  Is Nextel larger than Sprint?
2)  Does Nextel use Guaranteed to not count Sprint because Sprint roams on
analog networks?
3)  Does Sprint have an analog cell someplace?


Scott Stephenson - 19 Jan 2004 19:39 GMT
> Some how I thought Sprint had the largest all digital network.
> 1)  Is Nextel larger than Sprint?
> 2)  Does Nextel use Guaranteed to not count Sprint because Sprint roams on
> analog networks?
> 3)  Does Sprint have an analog cell someplace?

I thought the same thing- but in reading the Sprint PCS newsgroup, it
appears that analog is an option (don't know if it is strictly roaming or
not).  As far as Nextel being larger than Sprint, I wouldn't think so,
either.  What it may be is a case where the native network is larger than
Sprint's, as I believe it is with Verizon.  The advantage for PCS and VZW-
they do expand the networks through roaming.  The disadvantage to roaming
for the consumer- higher costs and some features that don't function on a
roaming partner's network.
John Phillips - 19 Jan 2004 20:12 GMT
> > Some how I thought Sprint had the largest all digital network.
> > 1)  Is Nextel larger than Sprint?
[quoted text clipped - 10 lines]
> for the consumer- higher costs and some features that don't function on a
> roaming partner's network.

Thanks Scott


David S - 21 Jan 2004 06:20 GMT
On Mon, 19 Jan 2004 12:39:17 -0700, "Scott Stephenson"
<scott.stephensonson@adelphia.net> chose to add this to the great equation
of life, the universe, and everything:

>  The advantage for PCS and VZW-
>they do expand the networks through roaming.

You just made the point that I was getting ready to. Nextel claims 293 top
markets, more than anyone else, but a Nextel user is limited to just those
293 markets -- anyplace else, the phone is a paperweight. The Verizon user
can make a call in many many places where Verizon itself doesn't provide
service, AND in a lot of the nowhere in between.

>  The disadvantage to roaming
>for the consumer- higher costs and some features that don't function on a
>roaming partner's network.

Features that don't work is not as bad as a phone that doesn't work.

Signature

David Streeter, "an internet god" -- Dave Barry
http://home.att.net/~dwstreeter
Expect a train on ANY track at ANY time.
"I'm fine, sir, but I think the bus is going to have kittens."
- Corp. Radar O'Reilly

Steven M. Scharf - 22 Jan 2004 04:45 GMT
> On Mon, 19 Jan 2004 12:39:17 -0700, "Scott Stephenson"
> <scott.stephensonson@adelphia.net> chose to add this to the great equation
> of life, the universe, and everything:
>
>> The advantage for PCS and VZW- they do expand the networks through
roaming.

> You just made the point that I was getting ready to. Nextel claims 293 top
> markets, more than anyone else, but a Nextel user is limited to just those
> 293 markets -- anyplace else, the phone is a paperweight. The Verizon user
> can make a call in many many places where Verizon itself doesn't provide
> service, AND in a lot of the nowhere in between.

While 293 out of 300 sounds like a lot, it's the 300 that's misleading. Look
at the Nextel maps and see just how small of an area that actually is. And
as you point out, "the nowhere in between" is a big value proposition of
other carriers, especially the ones that still sell handsets with AMPS
capability.

>> The disadvantage to roaming for the consumer- higher costs and some
features that don't function on a roaming partner's network.

> Features that don't work is not as bad as a phone that doesn't work.

Exactly. And it's outside the major metro areas where you want your phone to
at least function as a phone, if not as a web browser. This is why On-Star
uses the ancient, but ubiquitous, AMPS network. Roadside call boxes use
AMPS. Even when AMPS is not legally required to be kept in operation, it
will almost certainly remain operational in areas where there is no
alternate system. Having to pay 50-70 cents a minute to summon help out in
the boonies is nothing, and of course 911 is still free anyway. Anyone that
uses Nextel as their only phone will be very upset once they go outside one
of those 293 markets, and really need to make or receive a call. Of course
there are always pay phones and emergency call boxes, if they are
convenient.

One thing I noticed that often doesn't work while roaming is voice mail
notification. I have to call the voice mail access number from my cell phone
or from a landline. No biggie.

As to Nextel's claim of serving more markets than any other carrier, it may
be true, but of course it's meaningless for most subscribers, especially the
subscribers to national plans such as Verizon's America's Choice or AT&T One
Rate (on TDMA/AMPS). The AMPS, GSM, CDMA, and TDMA markets are served by a
variety of carriers, but Nextel is the only iDEN carrier of any
significance, and the only one trying to market iDEN as an alternative to
cellular or PCS. Apple Computer serves more primary schools than any other
micro-computer maker too.

It'll be interesting to see if Nextel makes a bid for AT&T Wireless or for
Sprint PCS. For a while it seemed as if Nextel was going to move to CDMA,
then they stopped talking about it, see:
http://wireless.newsfactor.com/perl/story/15780.html. Nextel covets high
value business customers, which is where AT&T is very strong.
Thomas T. Veldhouse - 19 Jan 2004 19:57 GMT
>Some how I thought Sprint had the largest all digital network.

Sprint has the largest all digital PCS network.  The keyword is PCS.

>1)  Is Nextel larger than Sprint?
I don't think it is ... but the coverage could be a little different
.. they may cover more densely populated areas differently due to a
different demographic customer base.

>2)  Does Nextel use Guaranteed to not count Sprint because Sprint roams on
>analog networks?

Sprint roams on other CDMA carriers (both cellular and PCS) as well as
cellular AMPS.

>3)  Does Sprint have an analog cell someplace?

They do not own any analog equipment that is in service.

Tom Veldhouse
Steven M. Scharf - 20 Jan 2004 04:30 GMT
> Care to provide the FACTS that back this up, as it does not appear to be
something that AT&T admits to.

Certainly. Here's some sources. You can find others by googling.

http://quickstart.clari.net/qs_se/webnews/wed/do/Baz-in-stat_mdr.RoEB_DSH.ht
ml
"The providers with most to lose <from portability> are those with the
greatest share: AT&T Wireless -- ranked No. 1 in the enterprise and No. 2 in
small business and Verizon Wireless -- ranked No. 2 in the enterprise and
No. 1 in small business in terms of subscribers, respectively."

http://www.instat.com/newmk.asp?ID=788
"AT&T Wireless and Verizon Wireless currently have the highest cellular
penetration in the business environment, and therefore potentially stand the
most to lose, as it pertains to that segment, on and after November 24th,
2003."

http://moneycentral.msn.com/content/CNBCTV/Articles/StockPicks/P67308.asp
"The company is most dependent on business customers, so it's most
vulnerable to those customers using number portability to drive down rates."

As I stated, AT&T has more business customers in absolute numbers, but less
as a percentage of their total customers. As does Verizon.

> "Nextel serves 95 percent of America's Fortune 500 companies" (don't see
> AT&T saying anything even close to this)

"Implicature n. The aspect of meaning that a speaker conveys, implies, or
suggests without directly expressing. Marketers maintain they are not in
full control of consumer meaning-making processes and therefore, are only
liable for a literal interpretation of their ads. Unsurprisingly,
implicature has become a valued advertising technique; weak and
unsubstantiated product claims can be easily reworked into convincing sales
pitches that can potentially mislead consumers to infer more meaning than is
actually proffered."

I think I see the problem. You actually take advertising at face value,
without understanding the facts.

Nextel's statement is almost certainly true. AT&T could make a similar
statement, maybe with an even higher percentage. The fact that Nextel has
subscribers at 95% of the Fortune 500 companies does not mean that they have
the most business subscribers, the 95% claim is irrelevant. However it does
serve to mislead people who don't look at the facts. They think, 'gee,
Nextel has 95% of the Fortune 500 business for wireless.'

> "Nextel and Nextel Partners, Inc., currently serve 293 of the top 300 U.S.
> markets." (Can you tell me how this qualifies as 'limited geographic
> coverage- it's more than Verizon itself claims)

You have to look at geographic area, not just markets. Again, it's
implicature. Nextel would like people to think that they cover 97.7% of the
area of the U.S., after all, that's what you get from 293/300. But of course
everyone knows that they don't cover anywhere near this. Still, Nextel's
coverage is fine for their primary target market as a two-way radio
replacement for businesses. It is not fine for the non-business user who
expects coverage wherever at least AMPS is available.

The value of a CDMA or TDMA carrier, and to a lesser extent a GSM carrier,
is that its subscribers are not limited to just its own coverage area, they
can roam when necessary. With an iDEN phone you can't even call 911 out in
the boonies. With a TDMA/AMPS, CDMA/AMPS phone, you can.

> "Nextel and Nextel Partners service is available today in areas of the
> United States where approximately 248 million people live or work."
> (Hmmmmmm- that's a lot of people).

Yes it's a lot of people, but it's just more implicature. Again, you have to
look at the facts, not at clever marketing. They don't claim that the
service is available where people play, vacation, or travel through. You
have to evaluate marketing claims very, very carefully; this is another
meaningless claim.

> "Nextel Communications, a Fortune 300 company based in Reston, VA, is a
> leading provider of fully integrated, wireless communications services and
> has built the largest guaranteed, all-digital, wireless network in the
> country." (I don't see any of the competition asking that this statement
be
> retracted- its been a part of their websire for quire a while now)

Look at all those qualifiers! Yes it is all digital. No it is not the
largest digital network. It is the largest _guaranteed_ all
digital_network_. Why is it guaranteed to be all digital? Because you will
NEVER roam onto an analog network with Nextel, while with Sprint PCS, you
_may_ roam onto AMPS out in the boonies. This is a bad thing for Nextel, not
a good thing!

Now to be fair, Nextel is not alone with these stupid statements. Sprint PCS
had been doing the same sort of misleading advertising with the "the largest
all digital PCS network." Again, not the largest digital network, not even
the largest all-digital network, just the largest all-digital PCS (1900 Mhz)
network, (but without a "guarantee" that you will never end up on an analog
network which is not part of Sprint, but which their phones will roam onto).

Sorry, but I get so tired of this whole _all-digital_ schtick that Nextel
and Sprint PCS use to mislead people. Sprint was the worst, with their old
"The Clear Alternative to Cellular" ad campaign a few years ago. If
challenged, they could claim that they were saying was that PCS was better
than AMPS, but to the non-savvy consumer, they were claiming that PCS was
better than other forms of digital service, which is not true.

When one learns to instantly decode the implicature, and wireless carriers
use a LOT of implicature, it makes you wary of such claims and makes you
look at the motivation for a carrier to make them. When I saw "guaranteed
all-digital," a warning bell went off that I've just lost coverage in vast
areas of the U.S. that don't have any digital coverage. I don't get a
warm-fuzzy that "guaranteed all-digital" is something to be happy about, but
I can see how many people would think that "all-digital" was somehow an
advantage.

When you get past the cutesy cameras, web browsing, PTT, etc, what counts
for most people is the ability to make and receive calls wherever they go;
Nextel doesn't deliver this. But let's be fair, it was NEVER the intention
of Nextel to deliver cellular-like coverage. Nextel was designed as a
replacement for a two-way radio, not a substitute for cellular.
"Walkie-talkies are more than just a feature; they're the foundation of
Nextel," says Albert Lin, a telecom analyst with American Technology
Research.

> The only advantage to roaming is to the Company itself, in the ability to
> collect extra revenue. A true 'first class' provider would not need to
roam
> or charge for it.

Not true. The FCC granted two licenses for each area. No carrier has
licenses in every area, even with the opening up of the PCS spectrum. Nor is
it desirable for them to do so. It is not feasible for a national carrier to
extend their competitive rates into rural areas, where the cost of
installing infrastructure is much higher (on a per subscriber basis).
Roaming benefits the subscriber, because without it they would have no
coverage at all in large parts of the country. Roaming benefits the rural
carriers because it provided additional revenue. Of course Nextel, and their
customers, are "protected" from this by not being able to make calls at all
in large areas of the country. I felt bad for the poor businessman I met,
who was a Nextel subscriber, who had to run to Wal-Mart in Anchorage to buy
a Tracfone. He should have been aware of Nextel's coverage BEFORE he
traveled. Perhaps he fell for the implicature in their advertising too!

> As I've said before, I'm not. I just happen to dig a little further, and
> attempt to not confuse my opinions and facts.

Keep digging. You haven't gone beyond wild (and incorrect) speculation yet.
The facts are out there. You've been misled by very clever advertising
because you are not familiar with the industry and how it works.
Scott Stephenson - 20 Jan 2004 05:05 GMT
<snipped out of courtesy to others.>

I could take you on point by point, but frankly I'm much too tired and
questioning too much to go into here.  The only true point I will make is
your lack of credibility, as exhibited by your complete bias towards certain
carriers.  I mention Nextel only because it seems to hit a particular sore
spot with you. Why?  I don't know, and don't really care.  But to single
them out on your websites with inaccurate information is laughable.  You
claim that they make no effort to go after the regular consumer, and yet
they have spent millions (The Nextel Halftime Report, the Nextel NASCAR Cup)
to get into the homes of regular consumers.  You call your website "An
Objective Guide to Wireless Carriers in New York City", and then make the
following statements:

"Nextel has never tried to market itself to customers for whom ubiquitous
coverage is a necessity. Nextel has carved out a very profitable niche in
servicing business customers but makes only token attempts to lure
individual subscribers."  (see above)

"I originally did not include Nextel in this web site because I felt that it
was unfair to compare them against conventional cellular carriers."  (Hmmmm-
they sell cellular service, but are not conventional enough to include.  You
need to ignore the one feature that differentiates them from the rest)

"Nextel could improve by explicitly stating that their phones are not
suitable for people that travel outside urban areas."  (would the mountains
of Colorado qualify as non-urban?)

"High non-governmental fees that are ostensibly added to cover the cost of
complying with government regulations. Verizon and T-Mobile, to their
credit, have declined to add these fees so far."  (Verizon and WNLP fee-
need I say more?)

I'll be more than happy to point out some more 'interesting' statements that
question the objectivity of the site (not to mention citing surveys from
2002- the market has changed since then).  It would appear that a little
more 'updating' is needed to bring the site into 2004.

I also like your "Mischief to Watch Out For" section.  Most appear to be
normal practices, and only a few appear to qualify as 'mischief'.  It, like
other sections of your site, put in question the word 'objective' that you
so proudly disply on the home page.
Steven M. Scharf - 20 Jan 2004 05:59 GMT
> <snipped out of courtesy to others.>
>
> I could take you on point by point, but frankly I'm much too tired and
> questioning too much to go into here.

I see. You can't dispute the facts. Bye.
Scott Stephenson - 20 Jan 2004 23:13 GMT
> > <snipped out of courtesy to others.>
> >
> > I could take you on point by point, but frankly I'm much too tired and
> > questioning too much to go into here.
>
> I see. You can't dispute the facts. Bye.

And you can't post facts- only opinions by the looks of your 'objective'
website.  Apparently can't defend it either, as you ignored the rest of the
post.
Steven M. Scharf - 21 Jan 2004 05:23 GMT
> You claim that they make no effort to go after the regular consumer, and
yet
> they have spent millions (The Nextel Halftime Report, the Nextel NASCAR
Cup)
> to get into the homes of regular consumers.  You call your website "An
> Objective Guide to Wireless Carriers in New York City", and then make the
> following statements:

Look at Nextel's own web site (which you are quite fond of quoting).

http://nextel.com/about/corporateinfo/profile.shtml

Target Audiences
-Enterprise
-General Business
-Vertical Markets

They don't mention going after the individual user, for obvious reasons. I
know of none of my friends, relatives, or colleagues that would put up with
Nextel's coverage unless they have another phone to use when travelling
outside the urban core.

The reason for the Nextel sponsorships is that they believe that the viewers
for the shows they sponsor include the decision makers for the target
audiences that they specify in their corporate profile. They don't expect
much response from individuals that have no need for PTT, but they don't
turn away these customers either.

You seem to think I have it in for Nextel, but in reality it is you who were
so upset over Nextel's ratings in the Consumer Reports survey that you came
up with all sorts of bizarre and unsubstantiated excuses and
rationalizations. At first I was shocked to see the stuff you posted, and
how blatant the misleading statements on Nextel's site were. But when I look
further, I'm less upset; even Nextel doesn't claim itself as a service that
is a suitable replacement for regular cellular or PCS service. In the
context of their stated target markets, their statements are less
outrageous, though still misleading.

I've updated part of my web site with some of the material you provided.
http://www.nordicgroup.us/ssub/fraud.htm . You provided some excellent
examples of how important it is to learn how to dissect marketing and
advertising claims.

We have a Nextel phone in our family. I have nothing against the company.
Nextel serves its target audiences well, and has carved out a profitable
niche. I originally declined to include Nextel on my own web sites. I felt
that it was unfair to apply the same criteria to them as I applied to other
carriers, especially the importance of ubiquitous coverage; their target
customer is clearly not the person who cares about coverage outside the
urban core.

My web sites provide referenced facts, as well as informed opinions.

The best that you can do is attack Consumer Reports for a well designed and
well executed survey. It's because Consumer Reports has so much credibility
that companies such as AT&T wireless have attacked them. I have to chuckle
when I read the responses by the carriers and the trade association to the
Consumer Reports survey. Cingular always responds to anything negative in
the same way-they release a statement that details how much money they're
spending to improve their network. AT&T produced an outright lie regarding
the outcome of the survey, incorrectly claiming that the data didn't show
significant gaps between carriers. T-Mobile didn't dispute the findings, but
stated that they get good marks for customer service in other surveys.
Sprint wisely kept quiet. Verizon explains the things that they've done to
achieve the top spot. The CTIA always says something about how overall
service is improving.
Stanley Cline - 21 Jan 2004 06:21 GMT
>They don't mention going after the individual user, for obvious reasons. I
>know of none of my friends, relatives, or colleagues that would put up with
[quoted text clipped - 4 lines]
>for the shows they sponsor include the decision makers for the target
>audiences that they specify in their corporate profile. They don't expect

I'm not so sure that Nextel is trying to stay "out" of the individual
market anymore -- especially with some of their recent price plans and
Nextel trying to get into the "youth" market with Boost Mobile, which
*Nextel now owns 100% of*.  It seems to me to be more of Nextel not
admitting to that part of the market where they're relatively weak. ;)

I myself had Nextel for a little over a year; I left because I just
had too many phones, T-Mobile's Sidekick proved to be even better than
Nextel's WAP (the main reason I got Nextel in the first place), and
because of coverage issues (Dunwoody and parts of Buckhead) that
Nextel didn't seem to care about fixing and/or that got *worse* after
system retunes.

>further, I'm less upset; even Nextel doesn't claim itself as a service that
>is a suitable replacement for regular cellular or PCS service. In the

The fact remains that iDEN was designed to handle primarily DISPATCH
(PTT) traffic and NOT interconnect ("cellular") traffic; some even go
as far as to say that Nextel has twisted iDEN -- and ESMR -- into
something that they aren't.  FWIW, all of the non-Nextel-related
iDEN/Harmony carriers in the US (i.e., SoLinc here in the Southeast,
Airtel in Montana, and Nevada Wireless in Reno) focus heavily on the
dispatch side and downplay the "cellular" features.

-SC
Signature

Stanley Cline -- sc1 at roamer1 dot org -- http://www.roamer1.org/
...
"Never put off until tomorrow what you can do today.  There might
be a law against it by that time."  -/usr/games/fortune

Steven M. Scharf - 21 Jan 2004 06:41 GMT
> >They don't mention going after the individual user, for obvious reasons. I
> >know of none of my friends, relatives, or colleagues that would put up with
[quoted text clipped - 10 lines]
> *Nextel now owns 100% of*.  It seems to me to be more of Nextel not
> admitting to that part of the market where they're relatively weak. ;)

They're not trying to stay out, but they're not making a big effort to be in
either. I'd love to see a report of how many individual subscribers they
have, for whom Nextel is there only phone.

> I myself had Nextel for a little over a year; I left because I just
> had too many phones, T-Mobile's Sidekick proved to be even better than
> Nextel's WAP (the main reason I got Nextel in the first place), and
> because of coverage issues (Dunwoody and parts of Buckhead) that
> Nextel didn't seem to care about fixing and/or that got *worse* after
> system retunes.

I guess for residents of Dunwoody, it was where people work where Nextel has
coverage.

> >further, I'm less upset; even Nextel doesn't claim itself as a service that
> >is a suitable replacement for regular cellular or PCS service. In the
[quoted text clipped - 6 lines]
> Airtel in Montana, and Nevada Wireless in Reno) focus heavily on the
> dispatch side and downplay the "cellular" features.

As they should. But the only way Nextel can grow is to expand their markets.
Especially now that all the other carriers are adding PTT, albeit a much
poorer PTT.
Scott Stephenson - 22 Jan 2004 05:33 GMT
> > >They don't mention going after the individual user, for obvious reasons.
> I
[quoted text clipped - 17 lines]
> either. I'd love to see a report of how many individual subscribers they
> have, for whom Nextel is there only phone.

Yeah- Dennis Franz buying bananas and Earnhart Jr. scoring a touchdown
weren't targeted for the consumer market.  Neither is Boost (Nextel owned
prepaid), the NASCAR driver phones being released next month (all the execs
want a picture of Ricky Rudd on their phone), the Phat Farm phones they've
released, Nextel Retail Stores popping up to the tune of a couple of hundred
a year or the camera phone being released later this year.  And all of the
big companies need Expenditure Control accounts (modified prepaid accounts
for those with crappy credit)- another Nextel alternative.  Now, who might
all of these campaigns and programs be targeted towards?  Could it
be..............consumers?

Your lack of objectivity comes shining through when Nextel is mentioned.  I
don't know why, and I guess I really don't care, but it does exist for all
to see.  You obviously haven't cared to do any homework about them, because
you have this highly overinflated sense of all-knowing intelligence.  And I
don't expect you to understand any of the things mentioned in this post,
because your brain obviously can not process anything contrary to your
anything-but objective opinion.
Steven M. Scharf - 23 Jan 2004 16:18 GMT
> I'm not so sure that Nextel is trying to stay "out" of the individual
> market anymore -- especially with some of their recent price plans and
> Nextel trying to get into the "youth" market with Boost Mobile, which
> *Nextel now owns 100% of*.  It seems to me to be more of Nextel not
> admitting to that part of the market where they're relatively weak. ;)

Maybe you're right after all! Just got a mailing from Nextel today,
promoting their family plan. Interestingly, it is quite an honest mailing,
and does not use any of the implicature on their web site, nor do they make
any statements regarding coverage. It's all promoting PTT, and how useful it
is with teenagers. Of course I have no teenagers yet, and when I do, they'll
be spending a lot of time in areas with no Nextel coverage (skiing, camping,
etc.), so I think I'll pass on Nextel's generous offer. OTOH, by the time my
kids are teenagers Nextel will be quite different. They are one of the many
suitors for AT&T. If they don't get AT&T I bet they'll go after Sprint PCS.
They are anxious to expand beyond iDEN, one way or another.
D.J. Osborn - 23 Jan 2004 16:36 GMT
> > I'm not so sure that Nextel is trying to stay "out" of the individual
> > market anymore -- especially with some of their recent price plans and
[quoted text clipped - 12 lines]
> suitors for AT&T. If they don't get AT&T I bet they'll go after Sprint PCS.
> They are anxious to expand beyond iDEN, one way or another.

Please give us any *evidence* you have that they are "anxious to expand
beyond iDEN, one way or another."

Signature

D.J., N8DO; FMCA 147762
davidjosborn at sbcglobal dot net

Steven M. Scharf - 24 Jan 2004 05:50 GMT
> Please give us any *evidence* you have that they are "anxious to expand
> beyond iDEN, one way or another."

They would not be going after AT&T unless they wanted to expand beyond iDEN.
In the past they've said that they're moving to CDMA, but have not done much
in that direction.

http://wireless.newsfactor.com/perl/story/15780.html.

If they are to move beyond being a niche player then they're going to have
to do something to go after the non-business customers, and the only way to
do that is to offer CDMA or GSM. They can't afford to expand iDEN coverage
across the country.
AL - 24 Jan 2004 14:24 GMT
This would  be a plausible and workable theory.
Nextel push to talk on IDEN networks, which is already working a+ but move
all voice and phone calls and data to GSM networks. The end result even more
capacity for PTT, larger footprint, and more cellular business. And a
combined GSM & IDEN phone would quite easy to bring to market.

The hardest part would be migrating everyone, but this would not have to be
done right away.

AL

> They would not be going after AT&T unless they wanted to expand beyond iDEN.
> In the past they've said that they're moving to CDMA, but have not done much
[quoted text clipped - 6 lines]
> do that is to offer CDMA or GSM. They can't afford to expand iDEN coverage
> across the country.
Bob Smith - 23 Jan 2004 16:42 GMT
> > I'm not so sure that Nextel is trying to stay "out" of the individual
> > market anymore -- especially with some of their recent price plans and
[quoted text clipped - 12 lines]
> suitors for AT&T. If they don't get AT&T I bet they'll go after Sprint PCS.
> They are anxious to expand beyond iDEN, one way or another.

So, you think that Nextel is so cash flush that they can not only afford to
buy SPCS, but to buy all their users new handsets to use the PCS system?

Bob
Scott Stephenson - 24 Jan 2004 04:23 GMT
> > > I'm not so sure that Nextel is trying to stay "out" of the individual
> > > market anymore -- especially with some of their recent price plans and
[quoted text clipped - 24 lines]
>
> Bob

If I remember correctly, Nextel bought the rights to some Qualcomm
technology about two years ago.  I think one of the pieces to that was an
iDen to CDMA bridge.
Steven M. Scharf - 24 Jan 2004 05:52 GMT
> If I remember correctly, Nextel bought the rights to some Qualcomm
> technology about two years ago.  I think one of the pieces to that was an
> iDen to CDMA bridge.

They also are selling an iDEN/GSM 900 handset already. Presumaby a handset
with other GSM bands would not be that difficult to develop.
Scott Stephenson - 24 Jan 2004 15:33 GMT
> > If I remember correctly, Nextel bought the rights to some Qualcomm
> > technology about two years ago.  I think one of the pieces to that was an
> > iDen to CDMA bridge.
>
> They also are selling an iDEN/GSM 900 handset already. Presumaby a handset
> with other GSM bands would not be that difficult to develop.

Dual mode phones would certainly not present a problem.  One thing that I
saw yesterday in one of the four million articles written about AT&T was a
mention of a Nextel- TMobile venture.  Nothing more than a brief mention,
but it got me thinking that this might be a better fit for Nextel- they
would pick up coverage in many places, and already provide coverage in the
major markets where TMobile has no native network.
John S. - 24 Jan 2004 23:55 GMT
>Dual mode phones would certainly not present a problem.  One thing that I
>saw yesterday in one of the four million articles written about AT&T was a
>mention of a Nextel- TMobile venture.  Nothing more than a brief mention,
>but it got me thinking that this might be a better fit for Nextel- they
>would pick up coverage in many places, and already provide coverage in the
>major markets where TMobile has no native network.

Keep in mind that if Nextel does aquire someone like T-Mobile where they could
change up their GSM/iDen phones slightly to operate on the 800/1900 GSM bands
as well as on the SMR band that they currently operate on, all is well and
good.

However, if T-Mobile has no spectrum in a market and Nextel does, the
Nextel/iDen spectrum is NOT the same as the 800/1900 Cellular/PCS spectrum so
the buy out wouldn't do the T-Mobile customers any good in that market - the
frequency bands are not interchangable. In other words, they couldn't put the
T-Mobile customers on their SMR frequencies.

--
John S.
e-mail responses to - john at kiana dot net
Scott Stephenson - 25 Jan 2004 03:45 GMT
> >Dual mode phones would certainly not present a problem.  One thing that I
> >saw yesterday in one of the four million articles written about AT&T was a
[quoted text clipped - 13 lines]
> frequency bands are not interchangable. In other words, they couldn't put the
> T-Mobile customers on their SMR frequencies.

True, but TMobile is currently getting the spectrum from someone in most of
those markets, and good business sense would say that any purchase would be
contingent on continuation of roaming agreements for a set period of time-
long enough to build out in those areas.  Any area where TMobile doesn't
have spectrum now would continue to be just that- a dead area.
Steven M. Scharf - 24 Jan 2004 05:49 GMT
> So, you think that Nextel is so cash flush that they can not only afford to
> buy SPCS, but to buy all their users new handsets to use the PCS system?

Don't know, but they're interested in AT&T, which will certainly be more
expensive than Sprint, and which would also require new handsets if
subscribers want both iDEN and GSM together. It'd be a gradual transition
anyway, they would not have to buy new phones for everyone since both
systems would remain operational. It's not like TDMA to GSM where the TDMA
will be turned off. You're not going to get good PTT on GSM or CDMA, and you
're not going to get good coverage on iDEN. If Nextel wants to grow beyond a
niche player then they have to do something. Especially because for many
people, the PTT on CDMA and GSM is adequate, even though it's not as good as
on iDEN.
Joseph - 24 Jan 2004 19:02 GMT
> It's not like TDMA to GSM where the TDMA
>will be turned off.

*If* and that's a big if TDMA is turned off it's probably not going to
be for another 7 to 10 years.  I'd be very surprised if someone didn't
have to replace their equipment out of necessity or probably even
desire to over that amount of time.

- - - - - - - - - - - - - - - - - - - - - - - - - -
          remove NO from .NOcom to reply
Steven M. Scharf - 25 Jan 2004 00:21 GMT
> > It's not like TDMA to GSM where the TDMA
> >will be turned off.
[quoted text clipped - 3 lines]
> have to replace their equipment out of necessity or probably even
> desire to over that amount of time.

The carriers have already said that they will turn off  TDMA once they
transition enough people to GSM. TDMA coverage is already being worsened in
some areas. I.e., in the San Francisco Bay Area, the number of TDMA sites is
decreasing. Even though in theory there is still full coverage, there are
more and more dead spots within the coverage area.
John S. - 25 Jan 2004 14:15 GMT
> the number of TDMA sites is
>decreasing.

Why do you say this?

Although there is a lot of new GSM sites being installed with very few new TDMA
(I have only installed 2 for AT&T Wireless recently) NONE of the TDMA sites are
being turned off.

This is true for AT&T Wireless and Cingular, I can't speak to the other
carriers but I suspect that the statement is probably true there too!

I haven't been home (to San Francisco) recently to know about changed there
other than knowing that the carriers are not taking any TDMA out of service
yet.

--
John S.
e-mail responses to - john at kiana dot net