Cellular Phone Forum / General / General Topics / January 2004
Verizon first in Consumer Reports satisfaction survey
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HK - 08 Jan 2004 11:13 GMT http://www.suntimes.com/cgi-bin/print.cgi
Verizon wins, SprintPCS loses after a survey of 31,000 subscribers was tallied and rated for each of 12 cities.
Real Estate Agent - 08 Jan 2004 12:25 GMT > http://www.suntimes.com/cgi-bin/print.cgi > > Verizon wins, SprintPCS loses after a survey of 31,000 subscribers was > tallied and rated for each of 12 cities. Link did not work. However, I understand they did not rate Alltel. I don't put a lot of faith in their work, although the descriptions of appliance features is helpful for understanding what might or might not be useful.
Years ago, Consumer Reports downgraded the Checker automobile because there was too much room in the back seat. Well, DUH! In an age before SUV's and Vans, THAT'S why you bought a Checker!
-Paul- _________________________________ One day, I purchased a 4-drawer metal filing cabinet at a clearance sale. We put the cabinet on the floor of the back seat of my Checker. The cabinet did not touch either door, or either seat! _________________________________
Steven J Sobol - 08 Jan 2004 15:26 GMT In alt.cellular Real Estate Agent <spamblockCaryRealtor@nc.rr.com> wrote:
>> Verizon wins, SprintPCS loses after a survey of 31,000 subscribers was >> tallied and rated for each of 12 cities. > > Link did not work. However, I understand they did not rate Alltel. I don't > put a lot of faith in their work, although the descriptions of appliance > features is helpful for understanding what might or might not be useful. Alltel doesn't serve Chicago, and the Sun-Times is a Chicago paper.
Alltel isn't really a nationwide carrier, either - doesn't serve anywhere near the number of markets that the big guys do.
 Signature JustThe.net Internet & New Media Services 22674 Motnocab Road * Apple Valley, CA 92307-1950 Steve Sobol, Geek In Charge * 888.480.4NET (4638) * sjsobol@JustThe.net
Joseph - 08 Jan 2004 15:57 GMT >http://www.suntimes.com/cgi-bin/print.cgi > >Verizon wins, SprintPCS loses after a survey of 31,000 subscribers was >tallied and rated for each of 12 cities. That's a nice reference unfortunately it doesn't show anything of any use to anyone unless you think a blank page is useful.
- - - - - - - - - - - - - - - - - - - - - - - - - - remove NO from .NOcom to reply
Justin - 08 Jan 2004 16:04 GMT Joseph wrote on [Thu, 08 Jan 2004 07:57:15 -0800]:
>>http://www.suntimes.com/cgi-bin/print.cgi >> [quoted text clipped - 3 lines] > That's a nice reference unfortunately it doesn't show anything of any > use to anyone unless you think a blank page is useful. try http://www.suntimes.com/output/business/cst-fin-cell07.html
Justin - 08 Jan 2004 16:07 GMT Justin wrote on [Thu, 08 Jan 2004 16:04:53 GMT]:
> Joseph wrote on [Thu, 08 Jan 2004 07:57:15 -0800]: >> [quoted text clipped - 7 lines] > > try http://www.suntimes.com/output/business/cst-fin-cell07.html Of course, Consumer Reports is pretty useless when it comes to technology anyway
"Others have been told by their phone company that they must buy a new phone to be able to transport their number, a practice the magazine calls unfair. "
Ummmm.... so they expect every phone to work with every provider....
Michael Arends - 08 Jan 2004 18:39 GMT > > try http://www.suntimes.com/output/business/cst-fin-cell07.html > [quoted text clipped - 6 lines] > > Ummmm.... so they expect every phone to work with every provider.... Exactly... don't know what they're thinking.
Michael Arends - 08 Jan 2004 18:38 GMT > >>Verizon wins, SprintPCS loses after a survey of 31,000 subscribers was > >>tallied and rated for each of 12 cities. [quoted text clipped - 3 lines] > > try http://www.suntimes.com/output/business/cst-fin-cell07.html From the article: "Others have been told by their phone company that they must buy a new phone to be able to transport their number, a practice the magazine calls unfair. "
Are we to beleive that CR is REALLY that clueless about taking your phone with you to another company?
I don't think I'll be wasting any money on that trashloid.
Scott Stephenson - 08 Jan 2004 23:23 GMT > > >>Verizon wins, SprintPCS loses after a survey of 31,000 subscribers was > > >>tallied and rated for each of 12 cities. [quoted text clipped - 14 lines] > > I don't think I'll be wasting any money on that trashloid. And they also say this when talking about time to port and having to carry twophones during the process:
"The Consumers Union, the watchdog group that publishes Consumer Reports, said it will lobby the Federal Communications Commission to better enforce rules regarding number portability, as it's called."
What rules? There are no rules to enforce- they simply mandated that portability was to happen.
My entire outlook on the magazine has changed because of the total lack of a clue that exhibit in this article. It puts their 'results' in a questionable light.
Steven Scharf - 18 Jan 2004 00:12 GMT Michael Arends <mlarends@NODAMNSPAMearthlink.net> wrote in message
> From the article: > "Others have been told by their phone company that they must buy a new > phone to be able to transport their number, a practice the magazine > calls unfair. " You are quoting an article that reports on the CR article. The actual CR article does not say anything like this, other than mentioning that AT&T would not unlock GSM phones so they could be used on Cingular.
I don't know what the reporter who wrote the article about the article as smoking.
O/Siris - 10 Jan 2004 10:30 GMT > Joseph wrote on [Thu, 08 Jan 2004 07:57:15 -0800]: > > [quoted text clipped - 7 lines] > > try http://www.suntimes.com/output/business/cst-fin-cell07.html Hmmm...
"The survey was done by sending more than 100,000 e-mails to online subscribers of Consumers Reports, with more than 31,000 responding."
http://tinyurl.com/34oer
That hardly sounds like even at attempt at scientific neutrality.
 Signature -+- RØß O/Siris I work for SprintPCS I *don't* speak for them.
Scott Stephenson - 10 Jan 2004 16:35 GMT Hmmm...
"The survey was done by sending more than 100,000 e-mails to online subscribers of Consumers Reports, with more than 31,000 responding."
http://tinyurl.com/34oer
That hardly sounds like even at attempt at scientific neutrality.
That pretty much seals it- this is about as uncontrolled and unscientific as you can get. Kind of surprising that they'd do it in this manner- it now becomes a collection of biased opinions, instead of a survey of trends. What a bunch of crap.
Thomas M. Goethe - 10 Jan 2004 19:06 GMT > Hmmm... > [quoted text clipped - 11 lines] > becomes a collection of biased opinions, instead of a survey of trends. > What a bunch of crap. It might not be biased, it is simply that the sample only represents CU subscribers who were interested enough to participate. That sort of sample hardly represents cellular users in general. One would have hoped that CU would do something better, but then there was the Samurai.
 Signature Thomas M. Goethe
John Richards - 10 Jan 2004 21:06 GMT > "The survey was done by sending more than 100,000 e-mails > to online subscribers of Consumers Reports, with more than [quoted text clipped - 4 lines] > That hardly sounds like even at attempt at scientific > neutrality. With that large a sample size, you can rest assured that the results do a good job of presenting the opinions of the average Consumer Reports reader. The question then becomes, how well does the average Consumer Reports reader represent the average cell phone user? I'm sure not many teenie-boppers or high school dropouts subscribe to Consumer Reports, so the opinions are probably biased somewhat toward middle age, upper middle class,well-educated citizens -- all in all not a bad group to listen to.
 Signature John Richards
Scott Stephenson - 10 Jan 2004 23:45 GMT > > "The survey was done by sending more than 100,000 e-mails > > to online subscribers of Consumers Reports, with more than [quoted text clipped - 12 lines] > biased somewhat toward middle age, upper middle class,well-educated citizens -- > all in all not a bad group to listen to. Only true (to a degree) unless the sample included 30,000 Verizon users, and 200 from each of the other major carriers. The short of it is that CR did a total crap job of doing this survey, and I can see nothing that was done by acceptable statistical standards. And the sample size (when compared to well over 80 million people using the top 5 carriers alone) would require controls that were simply not in place here.
plane - 11 Jan 2004 03:29 GMT > > > "The survey was done by sending more than 100,000 e-mails > > > to online subscribers of Consumers Reports, with more than [quoted text clipped - 24 lines] > well over 80 million people using the top 5 carriers alone) would require > controls that were simply not in place here. The only thing I remember from my stat class was there are three kinds of lies 1) white lies 2) black lies & 3) statistics--and as you must well know, you can prove any statement you wish, thru statistics--and when I hear someone make a statment like " statistically speaking" I assume I'm getting ready to be lied to.
Scott Stephenson - 11 Jan 2004 04:19 GMT > The only thing I remember from my stat class was there are three kinds > of lies > 1) white lies 2) black lies & 3) statistics--and as you must well > know, you can prove any statement you wish, thru statistics--and when > I hear someone make a statment like " statistically speaking" I assume > I'm getting ready to be lied to. No argument here- I've seen surveys that left the taker no choice but to agree with a certain point of view. But an independent source does have the ability to take an unbiased survey, and I'm pretty sure that CR tried to do that in this case. I just have a problem with the way they took it.
Justin - 11 Jan 2004 04:25 GMT Scott Stephenson wrote on [Sun, 11 Jan 2004 04:19:46 GMT]:
>> The only thing I remember from my stat class was there are three kinds >> of lies [quoted text clipped - 7 lines] > ability to take an unbiased survey, and I'm pretty sure that CR tried to do > that in this case. I just have a problem with the way they took it. Consumer Reports is known for comparing the wrong stuff about technology anyway.
Name withheld by request - 11 Jan 2004 06:34 GMT Exactly! All you have to do, is ask a question a certain way, and you can skew any statistical graph any way you want.
>The only thing I remember from my stat class was there are three kinds >of lies >1) white lies 2) black lies & 3) statistics--and as you must well >know, you can prove any statement you wish, thru statistics--and when >I hear someone make a statment like " statistically speaking" I assume >I'm getting ready to be lied to. John S. - 11 Jan 2004 12:50 GMT >The only thing I remember from my stat class was there are three kinds >of lies >1) white lies 2) black lies & 3) statistics--and as you must well >know, you can prove any statement you wish, thru statistics--and when >I hear someone make a statment like " statistically speaking" I assume >I'm getting ready to be lied to Another old saying - "figures don't lie, statisticians do"
-- John S. e-mail responses to - john at kiana dot net
Carl. - 11 Jan 2004 19:47 GMT > The only thing I remember from my stat class was there are three kinds > of lies > 1) white lies 2) black lies & 3) statistics--and as you must well > know, you can prove any statement you wish, thru statistics--and when > I hear someone make a statment like " statistically speaking" I assume > I'm getting ready to be lied to. I recommend the old book "how to lie with statistics." It's a quick and fun book, but 100% educational. It was written a long time ago, but math and lies don't age.
SA - 11 Jan 2004 23:37 GMT > > The only thing I remember from my stat class was there are three kinds > > of lies [quoted text clipped - 11 lines] > Checked by AVG anti-virus system (http://www.grisoft.com). > Version: 6.0.560 / Virus Database: 352 - Release Date: 1/8/2004 Despite how easy it is to construct surveys I doubt you could design one which would put Sprint anywhere but in the bottom half.
Scott Stephenson - 12 Jan 2004 00:22 GMT > Despite how easy it is to construct surveys I doubt you could design one > which would put Sprint anywhere but in the bottom half. Yeah- OK.
David S - 13 Jan 2004 05:57 GMT >The only thing I remember from my stat class was there are three kinds >of lies >1) white lies 2) black lies & 3) statistics I always thought it was lies, damn lies, and statistics (but I never took a statistics class).
Anyway, it is well known that 78% of all statistics are made up on the spot. ;-)
 Signature David Streeter, "an internet god" -- Dave Barry http://home.att.net/~dwstreeter Expect a train on ANY track at ANY time. "At a stage in life when other men prosper, I'm reduced to living in Philadelphia." - John Adams, "1776"
O/Siris - 13 Jan 2004 07:48 GMT > Anyway, it is well known that 78% of all statistics are made up on the > spot. ;-) LOL.
And that's the way it is.
 Signature -+- RØß O/Siris I work for SprintPCS I *don't* speak for them.
Carl. - 15 Jan 2004 04:49 GMT > >The only thing I remember from my stat class was there are three kinds > >of lies [quoted text clipped - 5 lines] > Anyway, it is well known that 78% of all statistics are made up on the > spot. ;-) 78% of Americans failed statistics class and 22% of americans don't understand what "78%" means.
Steven M. Scharf - 18 Jan 2004 18:18 GMT > > "The survey was done by sending more than 100,000 e-mails > > to online subscribers of Consumers Reports, with more than [quoted text clipped - 12 lines] > biased somewhat toward middle age, upper middle class,well-educated citizens -- > all in all not a bad group to listen to. This survey was exceptionally well designed, and any bias is cancelled out by the methodology. The absolute numbers may be slightly different than the population at large, but the relative ratings of carriers would not be.
This was NOT a survey where they 31,000 people responded to the question "who's the best wireless carrier?" The people objecting to the survey results are simply not looking at the facts, or don't understand statistics.
This is 31,000 people rating their own carrier. Unless someone is dumb enough to believe that subscribers of one carrier are more likely to lie, than subscribers of another carrier, I've seen no coherent argument against the CR methodology. The fact that CR declined to rate any carrier in an area if they got less than 150 responses, says a lot about their dedication to accuracy.
Scott Stephenson - 18 Jan 2004 19:12 GMT > > > "The survey was done by sending more than 100,000 e-mails > > > to online subscribers of Consumers Reports, with more than [quoted text clipped - 32 lines] > if they got less than 150 responses, says a lot about their dedication to > accuracy. And the fact that you have admitted to up to an 8% error rate in portions of this survey, coupled with the fact the first-to-worst in any of the markets used was less than an 8% swing, shows again that this survey can not be taken at face value. The method of sampling did not have enough controls to insure a true view of any carrier's subscriber base.
Steven M. Scharf - 18 Jan 2004 21:45 GMT > And the fact that you have admitted to up to an 8% error rate in portions of > this survey, coupled with the fact the first-to-worst in any of the markets > used was less than an 8% swing. Obviously you have not read the survey. The swing between best to worst 8% in only one city. It was typically 12-14%, and as high as 15%. And of course the margin of errors would not all be in opposite directions. And of course the 8% is absolutely worst case, if there were only 150 responses, which was rare as well.
> shows again that this survey can not be taken at face value. The method of sampling did not have enough controls to
> insure a true view of any carrier's subscriber base. It was an exceptionally well designed survey, with low margins of error, and a large sample. Get over it.
Steven Scharf - 18 Jan 2004 00:18 GMT > Hmmm... > [quoted text clipped - 6 lines] > That hardly sounds like even at attempt at scientific > neutrality. That's actually a very big sample size for a survey. And in most cases the differences between carriers was not small. No reason to doubt the results.
The horrible ratings of AT&T are what surprised me. They used to have great coverage with their TDMA/AMPS network. What a botched job going to GSM!
The results for San Francisco, LA, and NYC were right on target, the other cities I'm not familiar with.
Scott Stephenson - 18 Jan 2004 01:24 GMT > That's actually a very big sample size for a survey. And in most cases > the differences between carriers was not small. No reason to doubt the > results. 31,000 out of over 70 million cell phone subscribers is very big? Its less than .05%, and given the way the survey was conducted, much too small to have any legitimacy.
Bob Smith - 18 Jan 2004 01:48 GMT > > That's actually a very big sample size for a survey. And in most cases > > the differences between carriers was not small. No reason to doubt the [quoted text clipped - 3 lines] > than .05%, and given the way the survey was conducted, much too small to > have any legitimacy. I'd agree with Scott. What's more, with the survey, how followed up to make sure that what was said was true. BTW, who's doing the independent audit on CR? I don't trust one thing they say ...
Bob
Bob Smith - 18 Jan 2004 02:21 GMT Whoops, change that "how" below to a "who" ... :)
Bob
> > > That's actually a very big sample size for a survey. And in most cases > > > the differences between carriers was not small. No reason to doubt the [quoted text clipped - 10 lines] > > Bob Steven M. Scharf - 18 Jan 2004 03:43 GMT "Bob Smith" <usirsclt_NoSpam_@earthlink.net> wrote in message news:yBlOb.12602
> > 31,000 out of over 70 million cell phone subscribers is very big? Its > less > > than .05%, and given the way the survey was conducted, much too small to > > have any legitimacy. > > I'd agree with Scott. The margin of error relates strictly to the sample size. This was a huge sample size. Do the math yourself. It's one over the square root of the sample size (multiply by 100 to convert to a percentage)
> What's more, with the survey, how followed up to make sure that what was said was true.
This was a survey of subcribers, based on their experiences with their carrier. In every survey a few people may lie, but with such a huge sample, a few liars are inconsequential. And of course there is no reason to believe that subscribers from one carrier lie any more or less than subscribers from another carrier. You can't follow up on a survey to ask if what respondents said is true was actually true. You have to look to see if there would be any motivation for lying.
>BTW, who's doing the independent audit on CR? I don't trust one thing they say ...
You may not agree with their own evaluations of products for whatever reason, and I often feel this way too. But their surveys of owners of products and services are very valuable because they always use such large sample sizes.
Scott Stephenson - 18 Jan 2004 04:06 GMT > The margin of error relates strictly to the sample size. This was a huge > sample size. Do the math yourself. It's one over the square root of the > sample size (multiply by 100 to convert to a percentage) The margin of error is not the bone of contention here. The survey represents less then .05% of all cellular users, and no effort was made to equally represent all carriers, or insure that an equal percentage of users from each carrier was included. For all we know, this was a survey of 30,000 Verizon users, 500 ATT users, 300 Cingular users, 100 T-Mobile users, 80 Nextel users, 10 Sprint users and 10 users of other carriers. The controls, and the way the users were gathered, leave too much room for inaccurate information.
> > What's more, with the survey, how followed up to make sure that what was > said was true. [quoted text clipped - 14 lines] > products and services are very valuable because they always use such large > sample sizes. .05% of a user base is not a large sample.
Steven M. Scharf - 18 Jan 2004 05:34 GMT "Scott Stephenson" <scott.stephensonson@adelphia.net> wrote in message news:W_-dnSxfqviDm5fdRVn-
> The margin of error is not the bone of contention here. The survey > represents less then .05% of all cellular users, and no effort was made to [quoted text clipped - 4 lines] > controls, and the way the users were gathered, leave too much room for > inaccurate information. Sorry, you're incorrect. The minimum number of respondents per city per carrier was 150. The controls were in place to ensure that the data was accurate. Even at the minimum response level the margin of error is low.
Also, remember that this was not a survey where 31,000 people told CR who their favorite carrier is. This survey was asking cellular customers from to rate the service of their own carrier.
> .05% of a user base is not a large sample. You're correct. It's not large, it's huge. Even if you divide up the total number of respondents by metro area, it's still a large sample per metro area, statistically speaking.
As the article stated, the ratings are based strictly on survey results. Now if you have some reason to believe that Consumer Report subscribers (of which I am not one, BTW), are more likely than the population at large to rate a specific carrier better or worse, I'd love to see that evidence.
I do believe that the margin of error for Verizon was probably less than that of other carriers, simply because Verizon is the largest carrier and no doubt got the most responses. Furthermore, since CR subscribers tend to be better educated and higher income than the population at large, I'd expect that there are more Verizon subscribers among CR subscribers than the population at large. However this does not change the actual ratings.
Scott Stephenson - 18 Jan 2004 05:51 GMT > "Scott Stephenson" <scott.stephensonson@adelphia.net> wrote in message > news:W_-dnSxfqviDm5fdRVn- [quoted text clipped - 13 lines] > carrier was 150. The controls were in place to ensure that the data was > accurate. Even at the minimum response level the margin of error is low. The more correct way to take the survey would have 150 respondents per carrier, or x% of a carrier's subscriber base. The 'controls' you mention make my scenario more likely to occur, although not in the very sarcastic way I proposed it.
> Also, remember that this was not a survey where 31,000 people told CR who > their favorite carrier is. This survey was asking cellular customers from to > rate the service of their own carrier. Correct. But a skew in the number of respondents per carrier skews the results.
> > .05% of a user base is not a large sample. > [quoted text clipped - 13 lines] > that there are more Verizon subscribers among CR subscribers than the > population at large. However this does not change the actual ratings. Assuming that Verizon has a more intelligent subscriber base is pure crap. But thanks for pointing out the biases of a CR survey in that last paragraph- it further invalidates the data as presented. Myjob here is done.
Steven M. Scharf - 18 Jan 2004 16:21 GMT > The more correct way to take the survey would have 150 respondents per > carrier, or x% of a carrier's subscriber base. The 'controls' you mention > make my scenario more likely to occur, although not in the very sarcastic > way I proposed it. This would have increased the margin of error for no good reason. It's pretty clear which carriers have the fewest responses, it's Nextel, plus Cingular or T-Mobile (only in areas where they have reciprocal GSM sharing agreements that began only a couple of years ago).
> Correct. But a skew in the number of respondents per carrier skews the > results. It does not skew the results, it increases the margin of error up to 8% (for 150 responses).
> Assuming that Verizon has a more intelligent subscriber base is pure crap. Read more carefully. I said that the CR subscriber base has a higher educated and higher income than the population at large. But actually I do believe that the Verizon subscriber base is probably more intelligent as well, simply because they don't fall for gimmicks or select a carrier only on price or the coolest handset.
> But thanks for pointing out the biases of a CR survey in that last > paragraph- it further invalidates the data as presented. Myjob here is > done. Yes, you've made yourself look like an idiot by presenting nothing to contradict anything in the CR artticle. You can move on to other areas where you don't know anything now.
Scott Stephenson - 18 Jan 2004 16:32 GMT > > The more correct way to take the survey would have 150 respondents per > > carrier, or x% of a carrier's subscriber base. The 'controls' you mention [quoted text clipped - 5 lines] > Cingular or T-Mobile (only in areas where they have reciprocal GSM sharing > agreements that began only a couple of years ago). And how is this so clear?
> > Correct. But a skew in the number of respondents per carrier skews the > > results. [quoted text clipped - 9 lines] > well, simply because they don't fall for gimmicks or select a carrier only > on price or the coolest handset. Your assumption is just that, and an uneducated one at best. The carrier with a greater concentration of corporate, government and executive subscribers would qualify as such, and that is not Verizon. Do some homework and see if you can figure out which carrier that is- the answer is no further away than a couple of clicks on the Internet.
> > But thanks for pointing out the biases of a CR survey in that last > > paragraph- it further invalidates the data as presented. Myjob here is [quoted text clipped - 3 lines] > contradict anything in the CR artticle. You can move on to other areas where > you don't know anything now. Look in the group archive- it is very evident by the accompanying article (which I have previously pointed out the lack of knowledge in) that they don't have a good grasp of either the cellular market or its mechanics. Any logical and intelligent person would agree that any survey taken where the underlying technology and market forces are not grasped by the surveyer are indeed crap.
Steven M. Scharf - 18 Jan 2004 17:24 GMT > > This would have increased the margin of error for no good reason. It's > > pretty clear which carriers have the fewest responses, it's Nextel, plus > > Cingular or T-Mobile (only in areas where they have reciprocal GSM sharing > > agreements that began only a couple of years ago). > > And how is this so clear? Nextel failed to garner 150 subscribers in more than half the areas, and it's a safe bet that in the other six areas that they had the fewest responses as well. Not surprising, given their small market share.
In NYC, Cingular, which started service only two years ago, using T-Mobile's infrastructure, did not garner 150 responses. In the SF Bay Area, T-Mobile started service only two years ago using Cingular's infrastructure and did not make the cut. In the SF Bay Area, Cingular is a very poor carrier, and it was well known that T-Mobile would have the same problems, which limited T-Mobile's ability to sign up subscribers. This extrapolates to L.A., where T-Mobile did make the cut, but it's a safe bet that they had the second lowest number of responses.
> Your assumption is just that, and an uneducated one at best. The carrier > with a greater concentration of corporate, government and executive > subscribers would qualify as such, and that is not Verizon. Do some > homework and see if you can figure out which carrier that is- the answer is > no further away than a couple of clicks on the Internet. I already know the answer to that, it's AT&T. For now. But these entities stuck with AT&T because they didn't want to give up their numbers; they are increasingly frustrated with the deteriorating AT&T network. That's all changed now with number portability. What may save AT&T is the expected merger with Cingular, and this will also help Cingular in areas where Cingular lacks any 800 Mhz spectrum.
> Look in the group archive- it is very evident by the accompanying article > (which I have previously pointed out the lack of knowledge in) that they > don't have a good grasp of either the cellular market or its mechanics. The part of the article we are talking about is a survey that is unrelated to their evaluation of the product. But in fact, this article demonstrated a lot of knowledge about the state of wireless. I was surprised to see them include the sidebar "Trouble in the GSM Network," which was right on the money. They had several warnings about Nextel's geographic limitations. I wish they had included something about the importance of having AMPS capability for users that venture outside of urban and suburban areas.
Steve
http://nycell.com New York City Cellular Carrier Comparison http://sfbacell.com San Francisco Bay Area Cellular Carrier Comparison http://socalcell.com Southern California Cellular Carrier Comparison http://earthroam.com International Roaming
Scott Stephenson - 18 Jan 2004 19:10 GMT > > > This would have increased the margin of error for no good reason. It's > > > pretty clear which carriers have the fewest responses, it's Nextel, plus [quoted text clipped - 7 lines] > it's a safe bet that in the other six areas that they had the fewest > responses as well. Not surprising, given their small market share. So, the survey may not show the best carrier for a market.
> In NYC, Cingular, which started service only two years ago, using T-Mobile's > infrastructure, did not garner 150 responses. In the SF Bay Area, T-Mobile [quoted text clipped - 18 lines] > merger with Cingular, and this will also help Cingular in areas where > Cingular lacks any 800 Mhz spectrum. No, its not AT&T. Far fron it, as a matter of fact.
> > Look in the group archive- it is very evident by the accompanying article > > (which I have previously pointed out the lack of knowledge in) that they > > don't have a good grasp of either the cellular market or its mechanics. > > The part of the article we are talking about is a survey that is unrelated > to their evaluation of the product. The part of the article that Iam talking about showed a complete lack of understanding about the industry. Lack of knowledge is not compartmentalized at will.
> But in fact, this article demonstrated a lot of knowledge about the state of > wireless. I was surprised to see them include the sidebar "Trouble in the > GSM Network," which was right on the money. They had several warnings about > Nextel's geographic limitations. I wish they had included something about > the importance of having AMPS capability for users that venture outside of > urban and suburban areas. And the fact that Nextel was singled out shows the lack of knowledge- all carriers have geographic limitations. Was there any mention of the relatively small native network Verizon uses, and the various roaming agreements that expand that network, and change on a frequent basis? Any explanation to explain their concern about phones not always being portable between carriers? No there wasn't- this was an attempt to jump on the bandwagon of a popular topic in the press right now, and the fact that they are sponsoring a website used to bash and attempt to strongarm the carriers shows an even further lack of credibility and impartiality.
John Phillips - 19 Jan 2004 06:33 GMT > > > > This would have increased the margin of error for no good reason. It's > > > > pretty clear which carriers have the fewest responses, it's Nextel, [quoted text clipped - 71 lines] > are sponsoring a website used to bash and attempt to strongarm the carriers > shows an even further lack of credibility and impartiality. Scott, do you have a vested interest in the outcome of this survey. Reading between the lines one could believe you are going to loose your job if this survey does not support your position.
Steven M. Scharf - 19 Jan 2004 07:06 GMT > No, its not AT&T. Far fron it, as a matter of fact. AT&T has the largest number of business, corporate, government, and executive subscribers. Nextel is a special case since it consists almost completely of subscribers in a few business markets which require PTT. Nextel is not a carrier that an individual subscriber would choose, due to their lack of coverage outside major urban areas.
> The part of the article that Iam talking about showed a complete lack of > understanding about the industry. Lack of knowledge is not > compartmentalized at will. The article showed an good knowledge of the industry. The survey section is a very separate item, just as it is when they do a survey of automobile reliability versus their own recommendations as to the best vehicle to buy.
> And the fact that Nextel was singled out shows the lack of knowledge- all > carriers have geographic limitations. Only Nextel combines very limited geographic coverage with the inability to roam onto other carriers outside areas with iDEN. Nextel is a very poor choice for individual subscribers. Its only value proposition is PTT.
>Was there any mention of the relatively small native network Verizon uses, and the various roaming agreements that expand that network, and change on a frequent basis?
They do indeed mention the advantage of being able to roam with all the carriers other than Nextel, yes.
>Any explanation to explain their concern about phones not always being portable between carriers? No there wasn't.
Yes there was. Again it's obvious that you have not read the article, only reports about the article.
> this was an attempt to jump on the bandwagon of a popular topic in the press right now, and the fact that they are sponsoring a website used to bash and attempt to strongarm the carriers shows an even further lack of credibility and impartiality.
How does a sorely needed campaign to pressure the carriers to improve service imply a lack of credibility or impartiality? It's for all carriers, not just the one that ranked best.
Honestly, you sound like you're a shareholder of Nextel.
Scott Stephenson - 19 Jan 2004 16:35 GMT > Honestly, you sound like you're a shareholder of Nextel. Now that I've read some of your other posts and website, I see that you are very much biased towards Verizon, which would explain your need to validate this survey. That would also explain the bias against Nextel, as they seem to present the business model that VZ can't attain.
BTW- no Nextel stock interest here. Just like to see the truth from time to time.
Scott Stephenson - 19 Jan 2004 17:02 GMT > > No, its not AT&T. Far fron it, as a matter of fact. > [quoted text clipped - 3 lines] > Nextel is not a carrier that an individual subscriber would choose, due to > their lack of coverage outside major urban areas. Care to provide the FACTS that back this up, as it does not appear to be something that AT&T admits to.
> > The part of the article that Iam talking about showed a complete lack of > > understanding about the industry. Lack of knowledge is not [quoted text clipped - 10 lines] > roam onto other carriers outside areas with iDEN. Nextel is a very poor > choice for individual subscribers. Its only value proposition is PTT. Funny- unless they are violating Truth in Advertising standards, the facts would tend to disagree with that. The following are directly from their website:
"Nextel serves 95 percent of America's Fortune 500 companies" (don't see AT&T saying anything even close to this)
"Nextel and Nextel Partners, Inc., currently serve 293 of the top 300 U.S. markets." (Can you tell me how this qualifies as 'limited geographic coverage- it's more than Verizon itself claims)
"Nextel and Nextel Partners service is available today in areas of the United States where approximately 248 million people live or work." (Hmmmmmm- that's a lot of people)
"Nextel Communications, a Fortune 300 company based in Reston, VA, is a leading provider of fully integrated, wireless communications services and has built the largest guaranteed, all-digital, wireless network in the country." (I don't see any of the competition asking that this statement be retracted- its been a part of their websire for quire a while now)
These are not mentioned by me as a Nextel advocate- only the facts as provided by each of these companies, who tend to promote their strengths and ignore their weaknesses when describing their companies.
> >Was there any mention of the relatively small native network Verizon uses, > and the various roaming agreements that expand that network, and change on a > frequent basis? > > They do indeed mention the advantage of being able to roam with all the > carriers other than Nextel, yes. The only advantage to roaming is to the Company itself, in the ability to collect extra revenue. A true 'first class' provider would not need to roam or charge for it.
> Honestly, you sound like you're a shareholder of Nextel. As I've said before, I'm not. I just happen to dig a little further, and attempt to not confuse my opinions and facts.
John Phillips - 19 Jan 2004 18:55 GMT > > > No, its not AT&T. Far fron it, as a matter of fact. > > [quoted text clipped - 46 lines] > country." (I don't see any of the competition asking that this statement be > retracted- its been a part of their websire for quire a while now) Some how I thought Sprint had the largest all digital network. 1) Is Nextel larger than Sprint? 2) Does Nextel use Guaranteed to not count Sprint because Sprint roams on analog networks? 3) Does Sprint have an analog cell someplace?
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