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Cellular Phone Forum / General / General Topics / January 2004Surprise large bill this month
Hi, This month my ATTWS bill showed 1054 minutes of usage. I never go over my limit of 350 minutes per month so I was really surprised. I had a long talk with my kids about using my cell phone and they swear they didn't make all these calls. I had them check off the calls they made; I checked off the calls I made. What's left are dozens of calls to phone numbers I don't recognize and my kids claim they don't recognize them either. I called one of the numbers and got an answering machine and the person is someone I don't know and my kids claim they don't know him either. I'm not sure whether to believe my kids or if it's possible for a digital phone to be cloned or for someone to make calls and have it charged to my number. Is there a possibility that calls were made by someone else on another phone and charged to my number? Is ATTWS known to screw up phone bills in this manner? Or should I make my kids cough up the extra $60 charged to my phone? CD > Hi, > [quoted text clipped - 14 lines] > bills in this manner? Or should I make my kids cough up the extra $60 > charged to my phone? Did your kids "loan" the phone to friends? go to www.whitepages.com and do a reverse lookup and see who the numbers belong too. you can be sneaky and ask hey what's your friends first name that has this last name?  SignatureKnight-Toolworks & Custom Planes Custom made wooden planes at reasonable prices See http://www.knight-toolworks.com For prices and ordering instructions. >go to www.whitepages.com and do a reverse lookup and see who the numbers belong >too. > you can be sneaky and ask hey what's your friends first name that has this >last name? I did that immediately. Sorry to say about 90% of the calls came up unknown or with no listing. I picked two of the out of state numbers, one in Virginia and one in Illinois, and called both of them to see who it was. One of the people knew one of my kids and confirmed that was who made the call. The other person doesn't know anyone in my family or anyone in my city and assured me the listing on the bill had to be a mistake. CD Digital cloning is rare, but if your phone has analog capability, you could have been cloned while roamiang on analog. It is easy to clone a GSM phone if the thief has physical access to your SIM card. It can be done out of the air in theory, but I haven't heard of it happening in the real world. Stu > >go to www.whitepages.com and do a reverse lookup and see who the numbers belong > >too. [quoted text clipped - 10 lines] > > CD Well, I've solved my problem. Last night I went into all my kids' rooms and took their address/phone books and copied down all the names and phone numbers. Then this morning I compared the phone numbers to the several hundred numbers on my phone bill. I found all but four. So now I know who to charge for the phone calls. Big confrontation tonight!!! Be gentle, yet firm. Most of us with grown kids sort of knew who the culprits were when you first stated your problem. Since you are computer literate, you really should check your mid-month usage on your account. Online customer care is easy to set up. If it's a problem, call CS and have them help you set it up. > Well, I've solved my problem. Last night I went into all my kids' > rooms and took their address/phone books and copied down all the names [quoted text clipped - 3 lines] > > Big confrontation tonight!!! >Since you are computer literate, you really should check your mid-month >usage on your account. Online customer care is easy to set up. If it's a >problem, call CS and have them help you set it up. I do check my minutes a couple times a month. It appears that ATTWS may not be up to date on their web site. I checked and had about 30 minutes remaining a week before the bill. I really didn't have any minutes remaining. CD > Well, I've solved my problem. Last night I went into all my kids' > rooms and took their address/phone books and copied down all the names [quoted text clipped - 3 lines] > > Big confrontation tonight!!! good luck go get'em DUDE SignatureMust fight it must , i must fight my A.D.D , what was i talking about oh never mind oooo what that over there > Hi, > [quoted text clipped - 14 lines] > bills in this manner? Or should I make my kids cough up the extra $60 > charged to my phone? ATTWS TDMA SERVICE NO YOU BETTER HIT YOUR KIDS UP FOR THE $$$. ATTWS GSM SERVICE I think its hard to clone but billing mistake are common. SignatureMust fight it must , i must fight my A.D.D , what was i talking about oh never mind oooo what that over there >ATTWS TDMA SERVICE NO YOU BETTER HIT YOUR KIDS UP FOR THE $$$. >ATTWS GSM SERVICE I think its hard to clone but billing mistake are common. It's TDMA. They offered me a free phone to switch to GSM and I told them I'll wait a few years until their GSM coverage is as good as their TDMA. So they make mistakes for their GSM customers but not their TDMA customers? Isn't it the same billing department? CD > It's TDMA. They offered me a free phone to switch to GSM and I told > them I'll wait a few years until their GSM coverage is as good as > their TDMA. > > So they make mistakes for their GSM customers but not their TDMA > customers? Isn't it the same billing department? Yes, but different software. No Cranky, it's a different billing system. Have you located the 600 minutes that put you over? That's 10 hours, and should be easy to find on your bill. When my kid or lady friend lose their phone, I immediately call to suspend the account or move their service to a Nokia 5165 I keep just for that purpose. No cell account of mine will be in the hands of someone I don't know. > >ATTWS TDMA SERVICE NO YOU BETTER HIT YOUR KIDS UP FOR THE $$$. > >ATTWS GSM SERVICE I think its hard to clone but billing mistake are common. [quoted text clipped - 7 lines] > > CD >So they make mistakes for their GSM customers but not their TDMA >customers? Isn't it the same billing department? Two completly different billing systems! -- John S. e-mail responses to - john at kiana dot net >>ATTWS TDMA SERVICE NO YOU BETTER HIT YOUR KIDS UP FOR THE $$$. >>ATTWS GSM SERVICE I think its hard to clone but billing mistake are common. [quoted text clipped - 5 lines] > So they make mistakes for their GSM customers but not their TDMA > customers? Isn't it the same billing department? NO not at all i made the switch like a fool. I had a credit on my TDMA service NEVER got it forwarded to my GSM took them 7 months of me calling to get it done. they offered me free minute in place of the credit. My wife had a balance on her TDMA service she was unaware of. They sent it to a collection agentcy instead sending a bill. However her GSM service was never affected. Since moving to the GSM service there has been a mistake while mostly minor mistake on my bill and my wife alomst every month. My wifes contract was up 6 months ago she went to sprint. Their billing system is about as bad as att GSM billing system. SignatureMust fight it must , i must fight my A.D.D , what was i talking about oh never mind oooo what that over there |
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