Help! Motorola Phone & Awful Company--Verizon

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Tilovejt - 25 Jan 2004 23:02 GMT

A year ago, I purchased what was then an expensive cell phone, depending on the
advice of the salesman at a Verizon store. I purchased it at the last minute;
had ot put down a rather large deposit; and signed a bunch of things that I had
no time to read.

Anyway, Verizon turned out in the end to be the worst phone company I have
dealt with. Everyone I talk to promises to call me back, but no one ever does.
I have not had service in months, and I cannot reach anyone at Verizon except
a woman in Executive Sales relations, and she only sent me one completely
unhelpful letter. Everytime I try to call her, she is not available and her
voice mail is full.

I am told I cannot use this phone with any other company, so I have an
expensive phone in brand new conditon with accoutrements, and I do not want to
do busiess with Verizon any more. I want to go to mediation per the "contract"
but Verizon will not respond. I requested they buy back their phone, but they
will not respond. What can I do? The phone is a V60i by Motorola. Can anyone
fix it to work on other phone company systems?

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Curtis Newton - 25 Jan 2004 23:38 GMT

>A year ago, I purchased what was then an expensive cell phone, depending on the
>advice of the salesman at a Verizon store. I purchased it at the last minute;
[quoted text clipped - 14 lines]
>will not respond. What can I do? The phone is a V60i by Motorola. Can anyone
>fix it to work on other phone company systems?

Call the other providers (AT&T, Cingular, T-Mobile, Sprint) and ask
them if your V60i will work with their system. If so, move on.

I have been Verizon since 2000, we are very pleased with the service.

-
--
Curtis Newton
cnewton@remove-me.akaMail.com
http://surf.to/cnewton
<delete remove-me. to respond to email>
ICQ: 4899169

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Rod - 26 Jan 2004 01:19 GMT

Verizon's phones are unlocked. The only other provider that "should"
activate it will be AllTel.

:: A year ago, I purchased what was then an expensive cell phone,
:: depending on the advice of the salesman at a Verizon store. I
[quoted text clipped - 15 lines]
:: can I do? The phone is a V60i by Motorola. Can anyone fix it to
:: work on other phone company systems?

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Steven J Sobol - 26 Jan 2004 02:47 GMT

> Verizon's phones are unlocked. The only other provider that "should"
> activate it will be AllTel.

I know I've gone the other way, Alltel to Verizon, and yes, Rod's absolutely
right, Verizon doesn't lock their phones either. US Cellular and Sprint won't
activate phones bought from other carriers.

Western Wireless CellularONE might, in addition to Alltel. If you are
in a CellularONE market, go into the store and ask who ones the C1 franchise.
If it's Dobson, they use a different digital cellular technology and Verizon's
CDMA phones won't work on their network. If it's Western Wireless, I believe
they run CDMA now, and therefore might be willing to set up a Verizon phone
on their network.

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dirty rat 753 - 26 Jan 2004 02:14 GMT

Even a good company has problem. Get face to face at a retail store.

The V60i, probably the v60c or V60ic is a good phone. Request express
exchange. CS rep says no? hang up call back. Repeat till you get the
phone.

If you're in Socal, let's meet at a retail store. If your bill is current,
bet you the local manager here will swap, replace, wheel and deal to make it
right.

> A year ago, I purchased what was then an expensive cell phone, depending on the
> advice of the salesman at a Verizon store. I purchased it at the last minute;

Reply to this Message

Steven J Sobol - 26 Jan 2004 02:49 GMT

> Even a good company has problem. Get face to face at a retail store.
>
[quoted text clipped - 5 lines]
> bet you the local manager here will swap, replace, wheel and deal to make it
> right.

If you *are* in SoCal, if you're in the High Desert or anywhere near the
Victorville area, I will be happy to make the same offer.

The Victorville store is only about 20 minutes from my house.

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