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Cellular Phone Forum / Providers / Cingular / January 2005

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High cost of moving data how can you afford this?

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Jim - 08 Jan 2005 03:05 GMT
This is actually an issue I have with AT&T but I expect the same thing
applies to Cingular.
I recently downloaded 2 pictures for wallpaper and a few ring tones to my
new cell phone out of curiosity, to see how they would sound and look on the
phone. At the AT&T ringtone/video download page there were lists of
ringtones that I could buy for around a dollar each and lists of pictures I
could buy for around $4 to $5. After downloading  a few files I continued to
browse the AT&T website and wound up in the billing area. Under "My Minutes"
I saw entries for data download charges for around 950 KB for a cost of over
$25!
I called AT&T and was informed that even though the cost of a picture file
(jpg) was $4, I had to pay normal download rates of 3 cents per kilobyte.
That's $30 per megabyte! I asked the service rep to show me where on the
ringtone page it warned me that I would be charged such an outlandish rate.
Sure enough, she pointed me to a sentence way down on the bottom of 3 pages
of scrolling that said "normal data transfer rates apply". Although, on that
page, I couldn't find the actual cost of a "normal data transfer rate".
Personally, I feel that implying that an item costs $4 when in fact it ends
up costing 2 or 3 times that is legally and ethically questionable at best.
I certainly will never download anything again and will take steps to ensure
mMode is deactivated, lest I accidentally access mMode and end up with a
bill for $50 for "normal data transfer rates".
Since it could be argued that all the information needed to determine the
actual costs of moving data is available, however circuitous the route, I
guess that AT&T is not doing anything illegal (which explains why the
service rep pretty much said word to the effect of "tough you bought it, you
own it - no refunds"). My bigger question is how can anyone afford to do
this? I see lots of commercials about downloading information via internet
or taking and sending photos with the phone but it seems that this would be
incredibly expensive at $30 per MB. Is anyone else incensed at these costs
that boarder on usury? I just saw an article on the development of wireless
phone based TV. My God, how much would it cost to watch a 30 min TV show on
your phone? (Never mind why would anyone want to?)
By the way, I decided to calculate how much it would cost me to fill my hard
drive at 3 cents per kilobyte. Good news, it would only cost $3,330,000!

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Jim

Stanley Reynolds - 08 Jan 2005 03:46 GMT
Check out Media works:

https://www.cingular.com/media/media_purchase

Unlimited data $19.95 but I would find another way to backup your hard drive
:-)
John Navas - 08 Jan 2005 10:25 GMT
I agree that this is pretty sleazy.  File a complaint with the BBB, and I'm
pretty sure you'll get the data transfer charges refunded.

>This is actually an issue I have with AT&T but I expect the same thing
>applies to Cingular.
[quoted text clipped - 31 lines]
>By the way, I decided to calculate how much it would cost me to fill my hard
>drive at 3 cents per kilobyte. Good news, it would only cost $3,330,000!

Signature

Best regards,        HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas           <http://navasgrp.home.att.net/#Cingular

Shaolin Superfly - 08 Jan 2005 14:39 GMT
> I agree that this is pretty sleazy.  File a complaint with the BBB, and I'm
> pretty sure you'll get the data transfer charges refunded.

Sleazy that he should actually pay for something he recieved. The very same
something the HE AGREED to pay for at that very same rate? I've always been
told "ignorance is no excuse" but I guess in your case that's wrong.

Here's an internet dollar. --->$1<--- Go buy a clue.

--
SS
John Navas - 08 Jan 2005 17:30 GMT
>> I agree that this is pretty sleazy.  File a complaint with the BBB, and I'm
>> pretty sure you'll get the data transfer charges refunded.
>
>Sleazy that he should actually pay for something he recieved. The very same
>something the HE AGREED to pay for at that very same rate?

No, sleazy in the case of extra charges not being clearly disclosed in
advance.

>I've always been
>told "ignorance is no excuse" but I guess in your case that's wrong.

That doesn't apply to contract law.  A contract is only binding when agreed to
by both parties, and courts have taken a dim view of fine print in this
context.  Cingular has an obligation to warn subscribers about data charges
given that it has enabled data by default and made it all too easy to
unknowingly access data; otherwise the charges probably aren't enforceable.

Disclaimer:  I am not a lawyer, and this is not legal advice.  Consult your
own attorney.

>Here's an internet dollar. --->$1<--- Go buy a clue.

I suggest you take your own advice, with regard to the law at least.

Signature

Best regards,        HELP FOR CINGULAR GSM & SONY ERICSSON PHONES:
John Navas           <http://navasgrp.home.att.net/#Cingular

Jim - 09 Jan 2005 14:42 GMT
Actually, if you re-read my initial post, I did not directly agree to pay
the data download charge. I assumed that the data download charge applied to
people who used their cell phone link as a network connection device and
were transferring files, documents, spreadsheets, etc. I assumed that since
I was purchasing a ringtone or photo to be used on my phone, from the
company that supplied my wireless service, that the advertised price would
be a one-time fixed charge.
You are correct, ignorance is no excuse, but my ignorance does not give you
license to make a rude and disdainful response. By the way, you can keep the
dollar.

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Please take the junk out before replying.
Sorry for the inconvenience.
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>
>> I agree that this is pretty sleazy.  File a complaint with the BBB, and
[quoted text clipped - 11 lines]
> --
> SS
jarofclay73 - 28 Jan 2005 09:34 GMT
I've been making liberal ringtone and graphic downloads since I got m
phone last weekend and I've only tranferred 100kb and maybe about $1
of graphics and ringtones.  So, I think I'll be adding about $18 to m
next bill.

On the Cingular website it warns you that there will be data downloa
charges.  Only thing, I can't find how much they actually charge pe
kilobyte.  If it's 3 cents a kilobyte, I'll be in good shape.  I hop
it's more like 1 cent per kilobyte.

If you want to downloaded megabytes worth of stuff, I'd get th
MediaNet $19.99 package
Aaron - 09 Jan 2005 08:28 GMT
> This is actually an issue I have with AT&T but I expect the same thing
> applies to Cingular.
[quoted text clipped - 31 lines]
> By the way, I decided to calculate how much it would cost me to fill my hard
> drive at 3 cents per kilobyte. Good news, it would only cost $3,330,000!

its a buisnesss..

Hemera
490 St-Joseph Boulevard
Gatineau, Quebec
Canada
J8Y 3Y7

North America: 1-819-772-2746
International: 1-819-772-2746

perhaps you called a 800 number and somehow got transfered?
Scott en Aztl?n - 15 Jan 2005 18:20 GMT
>This is actually an issue I have with AT&T but I expect the same thing
>applies to Cingular.
[quoted text clipped - 6 lines]
>I saw entries for data download charges for around 950 KB for a cost of over
>$25!

Sign up for the Media Works package and get your revenge. ;)

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Friends don't let friends shop at Best Buy (except to buy loss leaders for resale on eBay).
(See http://tinyurl.com/6efhd)

 
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