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Cellular Phone Forum / Providers / Cingular / March 2005$36 fee for porting phone number from Sprint?
I recently got a new Cingular phone and ported my old number from Sprint. On my first bill, I was charged $36 for "one time charge for PCS Number Change Fee". Is this right?? This fee was never mentioned on any of their webpages or through customer service. > I recently got a new Cingular phone and ported my > old number from Sprint. On my first bill, I was > charged $36 for "one time charge for PCS Number > Change Fee". Is this right?? This fee was never > mentioned on any of their webpages or through > customer service. Maybe it's a fancy name for activation fee indicating it was a ported number? TH > > I recently got a new Cingular phone and ported my > > old number from Sprint. On my first bill, I was [quoted text clipped - 4 lines] > > Maybe it's a fancy name for activation fee indicating it was a ported > number? > > TH The bill has a separate activation fee in addition to this fee. >>>I recently got a new Cingular phone and ported my >>>old number from Sprint. On my first bill, I was [quoted text clipped - 8 lines] > The bill has a separate activation fee in addition to > this fee. Have you called and complained yet? If not, you should. If so, what did they say about it? TH Dude, you got screwed. >> > I recently got a new Cingular phone and ported my >> > old number from Sprint. On my first bill, I was [quoted text clipped - 11 lines] >The bill has a separate activation fee in addition to >this fee. Yeah. I agree. A charge is not listed anywhere here that I see... Number Transfer Q&AP http://www.cingular.com/customer_service/LNP_QA  SignatureDana > Dude, you got screwed. > [quoted text clipped - 13 lines] >>The bill has a separate activation fee in addition to >>this fee. That fee sounds like the fee they charge if you walk in and ask to change your phone number to a different number because you just want to change it. I believe this is different then porting your old number over. SignatureDana > Yeah. I agree. A charge is not listed anywhere here that I see... > [quoted text clipped - 18 lines] >>>The bill has a separate activation fee in addition to >>>this fee. Yes, that is right. I called Cingular and this is what happened. I had bought the phone via Amazon, and the phone came preactivated with a new number. I then called Cingular to port my old number from Sprint, which they did. So far so good. The $36 charge (in addition to the $36 activation fee) is due to the fact that they switched my pre-activated phone's number to my old Sprint number. Evidently this is not really a port (which I suppose would apply to phones that are not pre-activated). I argued with them and got them to drop the $36 fee; it will be deducted next month. However, one thing I'm pissed at is that the phone was activated by Amazon on Jan 3 and did not arrive at my house until Jan 6. I am still getting charged for those days even though I did not physically have the phone. I argued with them on this, but the guy wouldn't budge (it was a $4 charge for those days). > That fee sounds like the fee they charge if you walk in and ask to change > your phone number to a different number because you just want to change it. [quoted text clipped - 27 lines] > >>>The bill has a separate activation fee in addition to > >>>this fee. You said you argued to get the 36 dollars dropped. What was your argument pretty much. I have that charge on my bill. I would like to get my 36 dollars back too. Cingular is charging for porting? Porting your number is suppose to be free, what the hell is going on? > You said you argued to get the 36 dollars dropped. What was your argument > pretty much. I have that charge on my bill. > > I would like to get my 36 dollars back too. > Cingular is charging for porting? Porting your number is suppose to be free, > what the hell is going on? What's going on is that the other poster purchased a phone, and there was a number assinged to his account *before* he received his phone (meaning it would have been shipped to him). After he recieves his phone, he wants to port his number over, and he does so. Because the billing system knows it's a number change, the account is automatically charged a "change number" charge. However, most CSRs will have noted this on the account and made the credit already, but it might have been missed. There should be no charge for it. I haven't heard of anyone actually having to pay for the "number change" when porting is done in this fashion. TH I told them exactly the situation: (1) I had called Cingular prior to buying the phone, and they said that there would not be a fee for porting my number from Cingular. (2) Since Amazon had activated my phone prior to sending it to me (it's on the website but not easily seen), I was being billed for a phone number change that should not have been necessary in the first place. Don't hesitate to demand to talk to a manager instead of to the customer service person. > You said you argued to get the 36 dollars dropped. What was your argument > pretty much. I have that charge on my bill. > > I would like to get my 36 dollars back too. > I told them exactly the situation: (1) I had called > Cingular prior to buying the phone, and they said [quoted text clipped - 13 lines] > > > > I would like to get my 36 dollars back too. Another WHOOPS charge. |
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