I suggest you call Customer Service, and ask for a credit on your bill.
That's the way to get their attention.  Ranting here does no good.

My goodness, Even complete IDIOTS know what that means!!!!

And they usually don't cuss......

That being said, you must be something less than a complete idiot.

--
John S.
e-mail responses to - john at kiana dot net

The auto-anouncement quoted above is provided to all callers whose
call encounters a route blockage due to a temporary unavailability of
network resources.  Virtually all U.S. telecommunication carriers -
landline and wireless - are obligated by FCC regulations to provide
this exact same message for the exact same reason.

I would agree Cingular needs to fix it, assuming it was Cingular's
network that was broken.  Since Cingular is only responsible for their
own network resources, one would have to know which network resource
was impaired, and who is responsible for successful call completions
on said network.  What did Cingular's customer service say when you
reported this anomaly?  Did they feign ignorance?  Did they laugh or
cry and feign ignorance?  Or did they commit to routing your complaint
to the proper maintenance personnel?  And the even larger question is,
is it still a problem today?

If a Cingular client attempts to make a long distance call, and Farmer
Joe has dug up a buried telephone cable owned by AT&T while plowing
his back forty, is it Cingular's responsibility to roll truck loads of
cable repair splicers to the plow site?  My book says no.

We can all understand you frustration, but if you don't know who's
responsible for fixing something like this, it's patently unfair and
disingenuous to make wild accusations.